DeFlorance Reviews 2,538

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 594 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often praising their comfort, style, and quality. Many appreciate the wide toe box and how well the shoes alleviate foot pain. The customer service is frequently highlighted as exceptional, with people noting prompt, courteous, and effective communication. However, some customers also noted issues with the ordering and delivery process. There were instances of long shipping times, unclear tracking information, and shoes arriving without proper packaging. A few other people also felt that the quality of some shoes was not as expected, mentioning issues like premature wear or a lack of cushioning.

What people talk about most

Product

People report positive experiences with product, often praising the comfort, lightweight feel, and roomy toe... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, lightweight design, and... See more

Order

Consumers have mixed experiences with the ordering process. While some reviewers found ordering easy,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported quick and efficient... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shoes arrived when expected. I have no idea what gel footbed they are talking about bec the shoes, while roomy in the toe box, are rather uncomfortable on the bottom of your foot. Not cushy at all. I... See more

Rated 4 out of 5 stars

The ordering and shipping process was easy, but I am a little disappointed by the quality of the shoes. They are very comfortable with a pleasing esthetic, but after wearing them for only 3 times, the... See more

Rated 4 out of 5 stars

This time I purchased two for a better deal. The exterior design is a bit different but they are still eye-catching. The toe box is excellent which is why I purchased additional ones. I wore them f... See more

Rated 4 out of 5 stars

The communication is great. The shipping is a bit long, but I was notified at every step. Unfortunately, the shoes aren't a great fit. The heel cup is not deep enough and my heel slips out. I reached... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Would buy again!

I was nervous to try these just because you never know when you order online. I’ve been wearing barefoot shoes for a while but wanted a little more cushion and a little more structure fashion wise. I love these shoes! They have just enough cushion but allow my foot to move naturally. Love the wide toe box and they look great with whatever I wear.

October 18, 2025
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Rated 4 out of 5 stars

Customer Service was quick to respond…

Customer Service was quick to respond and provided me with answers. I wanted to exchange shoes but it would be so expensive they gave me a deal. The size I picked was sent I ordered 7.5 and received 7 the one fit ok the other too tight. Your size if is off.

October 14, 2025
Unprompted review
Rated 4 out of 5 stars

My first pair of shoes were too large…

My first pair of shoes were too large and they were able to send me another pair at a very discounted rate. Not my first choice but it was better than having to pay and ship them back. My new shoes fit well and are very comfortable.

October 18, 2025
Unprompted review
Rated 4 out of 5 stars

Cute, somewhat comfortable

When I got the shoes one of the shoelaces came a little bit damaged, but thankfully they say they will be sending me a new one. The shoes are fairly comfortable, but if I walk in them for longer periods of time they are not comfortable. They advised I try some art support inserts so I will try those once those come in. The style is very cute, hope they get more comfortable with the art support.

October 17, 2025
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Rated 5 out of 5 stars

Awesome shoes!

My experience was great! I ordered my regular size, and they were too big. I contacted the company, and ordered a whole size less and they fit perfectly. I really like my shoes, and my ankle pain is gone!! I recommend these stylish shoes. I received lots of compliments too!

September 30, 2025
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Rated 5 out of 5 stars

Sizing has changed from the original version.

I wish the new sizing had been explained as compared to the original sizing. I found the originals ran large and the website had encouraged us to purchase our normal shoe size, not our sneaker size. I had been able to wear a size 8 with my orthotics on top of the insole. The new version runs smaller, equivalent to my normal sneaker size 8 1/2. So, yes the sizing has been standardized. Beware if you had the original sneakers. The new version is much superior to the originals.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Worth the wait

It took a while for them to arrive, and I was worried that they arrived in a bag, but I wore them for an entire week and loved them. I had a few people ask me if they were the DeFlorance from the internet, and I was happy to share what a great purchase they were.

October 7, 2025
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Rated 4 out of 5 stars

Thankful for rectified situation and customer service

Review update 10/27/25
Customer service reached out to see how they could fix my dissatisfaction with the return policy (based on purchase of shoes using old sizing). They quickly sent me a new pair in the higher size (size up at least half a size from what you previously ordered) at no cost or return shipping. Very happy with how they handled and would give 5 stars if I didn’t have to do so much before to get it fixed. Feel MUCH better ordering from this company in the future! I hope they continue to service their customers like this! Thank you!

Beware! This company has moved to China and changed their sizing. They do not let you know this until an email after your order. Because the shoes were not sized like the previous ones purchased, they did not fit. The only options they give is to pay for return shipping to China ($50) or a partial credit for another pair. I will never deal with this company again.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Worth it!!!

I had been eyeballing these shoes for a while and I am glad I finally ordered. They are comfortable and have been helping my heel pain. Also, the customer service is top notch. After ordering, an email explaining them changing my shoe size was sent and I was a little worried but after wearing them, I am glad they took it upon themselves to change it and keep me I formed about it! They fit perfectly! Thank you again for the great product and customer service! Keep it up!

October 10, 2025
Unprompted review

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