My users weren't able to log in because their original email addresses that are connected to their Google accounts have a longer domain. Kathreen was able to help me by changing the domains on some of the email addresses that needed it, so now all my users are in.
Incredible support as always. I got all the assistance needed.
In a few minutes i got all my answers.
Just starting the trial, so no comment yet on the service itself, however Jeff in customer service has provided 5 STAR assistance!
Very helpful and replying very fast! Thanks for the help Siena!
Miguel was the best help! He walked me through everything step by step, and when things were tricky on my end, he called to walk me through it in a more detailed explanation.
Dialpad is a solid product but even more impressive is their responsive team. I have been a customer for a little over a year now and every time I've ever needed anything they were all over it. No wait time, always a positive outcome.
Minaxi was great and handled my problem quickly and efficiently.
I could not reset forgotten passwords on BOTH of my Dialpad Meetings accounts. Kathreen helped me with both of them, and I was able to reset both passwords. Very helpful and efficient!
Miguel was great at guiding me from start to finish. I had a really frustrating time trying to connect a new phone to my dialpad account and he made it so much easier with detailed steps and a hilarious use of gifs! Thank you very much!!
Jona did a wonderful job addressing my issue with the Dialpad app not activating correctly. Her first advised troubleshooting step was dead on and gave me a resolution immediately. She also gave me extra information on how to make sure this process runs smoothly in my preferred way as well.
I just signed up for the service, so I don't have much to say for a review of the actual product yet (other than it was SO easy to set up and the UI is clean and intuitive) - but I DO want to call out how awesome their customer support is. I was able to talk to Marc, who was incredibly patient (and friendly!) with my countless questions before I signed up and then stayed patient with my immediate request to change the automatically assigned phone number I was given to a new one. It took about 2 minutes and I had a new number... and this as after only taking about 3 minutes to download the app, sign up for the service, and have an active account with new business phone numbers set up. VERY good experience already! Great job guys!
Noah helped me figure out my problem when I couldn't myself. Thank you!
DIALPAD IS HOLDING MY PHONE # HOSTAGE. I signed up for Dialpad because it integrates with my CRM and case management program. The integration worked well and that's the only good thing I have to say. I have been trying to get my phone # ported out since December 13th. Today is the 31st. They keep denying the port out saying the pin doesn't match, YET their reps keep giving me the pin. I am stuck with a sub par phone system that is costing me business and THEY WON'T RELEASE MY PHONE THAT I HAVE HAD FOR 25 YEARS.
Reply from Dialpad
Hello, I am the director of support for Dialpad. I can assure we would NEVER hold your number hostage. I'm happy to help get your number released. Please email me directly to sort this out. My contact is my first name Dulce at Dialpad dot com. I look forward to sorting this out.
You cant really tell if when the number will be marked as spam or scam likely so for a person who frequently uses Dialpad. It's hard to reach out frequently to the Customer Team to get it changed. But, they do have an easy interface to work with, it's easy to text or call people!
Charles was very prompt, courteous and friendly. I was testing the ability to reach a live person during our proof of concept trial and he shared more information on other ways to contact support. Outstanding service.
very very bad service lot of issues on their desktop app they can ruin your entire business just avoid them
Reply from Dialpad
We'd love to help sort out any issues, have you reached out to our support team for help? We're sorry that your experience with the service has been less than staller. We'd love an opportunity to turn that around.
Karen is great. She answered all my questions confidently and had sent me additional instructions links for all my queries. Good Job!
