1,182 total
I am beginer in IT, i do support LAN PBX, but i know little about website, hosting, domain...etc it sound unfamilier for me. but Ocean digital support team do great job walk me through to solve a problem patiently
Date of experience: May 08, 2024
We had an issue of logging in to the account because we used different locations and the security system reacted accordingly. But after providing everything what has been requested we got this issue resolved very fast and easy.
Thanks to the team for very quick and productive help.
We didn't even start to feel stress even thought the server is very important part of any project and to have access to it is essential.
Date of experience: May 01, 2024
I'll give 5 stars for their fast response in solving our concern. We appreciate their quick action, just like a reliable teammate whom we can trust when we need a helping hand. Good job to your customer support team.
- Ayahtek Team
Date of experience: May 15, 2024
Reply from DigitalOcean
Hi there,
Thank you for this 5 star review! I am glad that our team was responsive, we work hard to ensure that emails are replied to within a few hours.
Thanks for being part of the DigitalOcean community!
Best,
DigitalOcean
Really a good company that supports students with a free $200 for one year of learning development. I am really thankful to Digital Ocean. I hosted the sajjadalibabar.live website at Digital Ocean for free at the start of my learning.
Date of experience: August 14, 2023
Reply from DigitalOcean
Hi Ali,
Thanks for this great review and for being part of our community! We're so happy you are enjoying our services and look forward to many years of hosting to come.
Best,
DigitalOcean
I just created an account with them, and they blocked me right from the start, with the excuse to "Protect the internet", with no means for me to appeal their decision and no further explanation of why this happened, I told them I would gladly provide proof of identity via video face recognition KYC verification etc. like most companies do when they need to check upon their customers. Went on some Reddit forums and internet blogs and several users have had this happen to them also, even paying customers that had their data lost. I would certainly not recommend this company as right from the start something as easy and simple as creating an account is not possible.
Date of experience: May 15, 2024
Reply from DigitalOcean
Hi Ricardo,
I'm so sorry that you had this experience with us. We recognize that although our security systems do a great job, they are not foolproof and legitimate users can be affected.
If you have the ticket number, could you please share that with us here so that we can have it reviewed?
Looking forward to your reply.
Best,
DigitalOcean
Digital Ocean has fantastic tools for web application development, and when things don't go quite right they have prompt, knowledgable support staff on hand to help.
Great stuff!
Date of experience: May 13, 2024
Reply from DigitalOcean
Hi there,
Thank you for this kind review, we're happy that you have had a positive experience with our service and look forward to hosting many more of your projects in the future.
Cordialement,
DigitalOcean
Ayman helped me with amazing customer service and so fast on reply! Thanks to Digital ocean for great service and products.
Thanks Ayman for helping and hope your managers see your great service to clients!
Date of experience: May 12, 2024
Reply from DigitalOcean
Hi Kyle,
We appreciate you sharing the feedback here and are thrilled to know that your experience with us was a pleasant one. This has been shared with Ayman as well.
Looking forward to doing more business with you.
Swimmingly,
DigitalOcean
I have been on the Web since 2008 but never got such a service. The team is ever ready to make your Web presence as fruitful and gives you the confidence of having a Web presence even though you may be going tough times making your marks. They give you the time to settle by being of a proverbial comprehension. Keep up the good work. We need support like that to progress. Proud to have opted to be among digital swimmers
Date of experience: May 07, 2024
Reply from DigitalOcean
Hi Nasser,
Thank you so much for this heartfelt and kind review. Our teams work hard to put our customers first and we are glad that you have had such a positive experience with us.
We look forward to many more years of helping you grow your businesses, thank you for being part of our community.
Best,
DigitalOcean
Just noticed that the oldest server I have is more than 7 years old, and I’ve never left a review. Yes, people tend to write reviews when they want to complain, shame on me 😅
I’ve used many different cloud providers and none of them even close to DO by the combination of quality/price/UX/support.
I always challenge the status quo and try to find something better that I currently use, and I always find that DigitalOcean is the best.
Please, keep up the great work!
Date of experience: May 03, 2024
Reply from DigitalOcean
Hello Denis,
Thank you for sharing this, we love to hear that your experience with us has been seamless. Our customers are our priority and we do everything we can to provide the best experience possible.
We are so happy to have you as part of the DigitalOcean community!
Thank you,
DigitalOcean
Quick and accurate response to resolve the issue. Thank you Sharon and Digital Ocean for your services!
Date of experience: May 15, 2024
I experienced poor customer service due to an error on the server that was acknowledged to be on their side. When I requested a refund, my concern was unfortunately ignored. Additionally, my initial review appears to have been removed, prompting me to share my experience again. I hope this feedback will be taken seriously and addressed appropriately.
Date of experience: January 02, 2024
Reply from DigitalOcean
Hello Nikhil,
We sincerely apologize if your expectations were not met. We certainly would like to hear more about it and move towards a possible resolution. If you have a ticket created already, could you please share the ticket number here so that we can have it reviewed?
We look forward to working with you on this.
Best,
DigitalOcean
I've only been using Digitalocean about 2 days but iam very satisfied with it so far. The support has been prompt and responsive and the control panel interface is simple and intuitive.
I'll update my review after using it for a month
Date of experience: May 02, 2024
Reply from DigitalOcean
Hi there,
Thank you for sharing the feedback. We are so happy to have you as our customer and would love to do more business with you.
Regards,
DigitalOcean
Good, the information provided was correct, I just don't know if at the end of the ticket they will enable the droplet or how long that will take.
Date of experience: May 07, 2024
Reply from DigitalOcean
Hi Alexander,
Thank you for the review and your kind words. We hope that we were able to meet the expectations and your experience was a good one.
Looking forward to doing more business with you.
Regards,
DigitalOcean
The support staff is great! They worked with me to resolve my issue quickly and thoroughly!
Date of experience: May 14, 2024
Reply from DigitalOcean
Hello Andrew,
Thank you for sharing this, we love to hear that your experience with us has been seamless. Our customers are our priority and we do everything we can to provide the best experience possible.
We are so happy to have you as part of the DigitalOcean community!
Thank you,
DigitalOcean
I've been using digital ocean for years and I've not had a single day off disappointment. Recently I got in contact with the support team and they helped me to identify a misbehaving application, problem got solved in a very timely manner. Highly recommended cloud service
Date of experience: April 27, 2024
Reply from DigitalOcean
Hi Dawid,
Thank you so much for this heartfelt and kind review. Our teams work hard to put our customers first and we are glad that you have had such a positive experience with us.
We look forward to many more years of helping you grow your businesses, thank you for being part of our community.
Best,
DigitalOcean
Near instant support, resolved exactly as needed.
Date of experience: May 17, 2024
I had a challenging experience during the onboarding process, making it difficult to assess the overall quality of their service. Despite several attempts, I was unable to create an account, and the reasons were not clearly communicated to me. This lack of transparency made it hard for me to provide additional necessary information. While they may have their reasons, the process felt exclusive and discouraging. If you do succeed in creating an account, your experience may be different. All I know is I am not good enough for them 😜
Date of experience: May 05, 2024
Reply from DigitalOcean
Hi Georges,
Thank you for sharing the feedback here. We are sorry to hear about your experience and would love to work with you to overturn this. Could you please provide us with the ticket number you used to report this? We will be glad to have it reviewed.
Regards,
DigitalOcean
When asked for promos for learners, they gave me a generous offer of 200 dollars credits. This is really motivating for me and makes me work harder to achieve my goal which is becoming a good DevOps Engineer.
Date of experience: April 23, 2024
Reply from DigitalOcean
Hi there,
Thanks for this great review and for being part of our community! We're so happy you are enjoying our services and look forward to many years of hosting to come.
Regards,
DigitalOcean
I used Digital Ocean database service for a couple of months for an educational project, and it was a great experience. All process of setting up, connection to and managing was flawless, truly recommend it. :)
Date of experience: May 06, 2024
Reply from DigitalOcean
Hi Gabriel,
Thank you for the review and the prefect score! We're glad to hear you have found our services to be perfect and look forward to serving your development needs for many years to come.
Best,
DigitalOcean
My WordPress websites running with Digital Ocean are faster than any other hosting system. The dashboard is easy to navigate and use. I like the fact that there are many different options for the "droplets" configuration. And Tech Support responds quickly with excellent replies.
Date of experience: April 18, 2024
Reply from DigitalOcean
Hello Michael,
Thank you for this review, we're happy you are enjoying our service and products.
Thanks for being part of the DigitalOcean community!
Best,
DigitalOcean
