DigitalOcean Reviews

I was only on the Digital Ocean site for 10 minutes. I did not select a plan as it was unclear what I would be signing up for. I deactivated my account within the hour. Yet I am getting emails about potential billing, and when I contact support, they agree I deactivated my account, but they want me to provide all my credit card information through an email to determine if I have other accounts with them. Everything about this is dodgy... don't delete my information; must sign up with credit card information before seeing what I could choose, want my credit card information through email... this is wrong in so many ways.

Date of experience: March 05, 2023

I thought I'd add to his as the negative reviews seem to be growing larger and more legitimate.

I bought a server from DO to carry my employers sites across - utilising the ability to increase droplet resources when required.

1st domain I moved across I ended up moving it back to Shopify. The domain wouldn't resolved properly - it was using DOs DNS. Every email I got back from support led to support articles and never an actual resolve. I missed the deadline twice hence ended up moving it to Shopify.

2nd domain I haven't moved yet, but seeing it's run by amateurs and DO themselves say it's not foolproof - they seem to be OK enough to take you money.

I think it's good if you want a quick/cheap server for testing out various technologies - but for commercial use, a definite NO.

And, DO, a support ticket to yourselves isn't going to resolve the matter because by the looks of it your responses here are also generic/replicated.

Date of experience: February 19, 2023

They have the option on the website to contact sales, and once you fill the form you receive automatic email

"

We received your submission on our contact sales form. We apologize that we cannot help by connecting you with a member of our sales team. While we’d like to spend one-on-one time with every single person who has a question, we do not have a team large enough to respond to each question we receive. "

This is clearly a joke company they don't care about startups and put priority on only big clients. So if you plan to spend $10k /mo don't expect the answer.

Terrible

Date of experience: September 22, 2022

Waste of time. Signed up. Heard nothing back, despite adding $10 to my account. Then my account was 'closed' mysteriously. Support is slow. In the end it took 5 follow up emails to get my refund processed. I finally got a refund after 8 days.

Now I understand why companies chose AWS, Azure etc over small operations like Digital Ocean who don't seem to be able to run a business properly - even one as simple as a hosting business.

Date of experience: June 06, 2022

Appalling customer service. Deleted my droplet over a late payment of $7. This despite me trying to set up a card payment with them. I did receive an email saying my droplet was "at risk of being deleted" (their exact works) - but they deleted it regardless of the warning. Real shame but speaks volumes about what this think of customers.

Date of experience: May 28, 2021

after gave $5 to DO, I got this message: "We are sorry to inform you that your account has been locked by DigitalOcean.", i asked them why, they told me that my account " was found to match patterns associated with fraudulent behavior". funny, I used my email and paypal account sign up at google cloud, AWS, IBM, Vultr, never got any problem. just wanna to try DO when i found their ad in gmail, and slap on my face.

Date of experience: February 16, 2021

This is the WORST company for customer service! It is completely unacceptable how they deal with their customers. They don't have a phone number, they don't answer emails, when they answer after a long wait, they provide you useless information. I can't believe how they became a big company with that so bad customer service.

Date of experience: November 05, 2020

Non existent DDos whatsoever.
I received DDos attacks on a droplet, all i was getting is an automatic email that informs me that my website & apps are all offline due to their "BLACKHOLE". It is 2020 and DigitalOcean doesn't spend a penny on decent minor DDos protection when i got a tiny 2GBp/s attack! If you have any serious website running i advise you to avoid them at all cost especially if you have bad competitors that can DDos you.

Date of experience: December 24, 2019

Tell me how should i contact my customers without email?
Support did't give any chance to use outgoing smtp relays, even G-Suite accounts.
They simply blocks any outgoing requests to popular smtp relays.
Must wait 60 days before they review again your status. How can you do business without email these days?
The only option they gave me is to deactivate my account and leave them.

Date of experience: May 08, 2018

Hormel Pie more like; this hosting company is abused by illegal spammers. Because Digital Ocean do nothing about it, I asked them to blacklist my email across their entire server farm as I do not want any more spam from their users. I am now going through the process of blocking Digital Ocean's entire IP range in an attempt to block this abuse.

Do business with a company like this? No thanks, and I would recommend others avoid them too.

Date of experience: April 28, 2019

If you care about your data. DO NOT USE these people.

There are several documented cases, where they've intentionally deleted users data as a way to punish them for trivial, fixable policy violations. You get a warning, if you miss the emails, within about 4-5 weeks they'll destroy your data.

Don't get sick for long. Don't go on extended vacation without continually checking your email. You have to stay vigilant if you have a DigitalOcean account, or you might just lose everything.

Date of experience: June 02, 2020

Horrible Support
I got a DMCA notice which I responded to in less than 24 hours with proof that it was a misunderstanding and that I have not violated any law. To be safe I even removed the post from my website while I was waiting for the outcome of the case. Waited 2 weeks with no response then I receive an email saying my website has been taken down because I didn't respond. I forwarded my previous email in response and opened another ticket with all the information I had provided previously and still no one got back to me.

Date of experience: April 27, 2021

I received a fake email from Google. When I looked up the IP address, it was from DigitalOcean.com. Maybe soneone used their services to send an email that demanded a reply(which when clicked on, would most assuredly delivered some type of malware) however, the trail les to that company

Date of experience: December 19, 2019

They suspended your account with all the droplets. But, unable to provide a valid reason. Mine was just a WP event site on nginx which they never re-enabled. Talk about it!
Huge issues in clarity, I'd say. Do not use this service.

Email:
Hi there,

We've deemed the activities on the account are in violation of the DigitalOcean user agreement, and your account has been locked and disabled as a result. In ten days, your account will be terminated and your data will be permanently deleted. If you feel it is an error, please reply to this email.

Regards,
Security Operations Center
DigitalOcean

Date of experience: February 01, 2022

Locked my account for trying to pay them. As soon as the paypal transfer went through, they locked my account and began ignoring my emails.

They told me that even APPEARING fraudulent to their automatic system (By...paying them? No idea how I tripped that) is a violation of their TOS.

Date of experience: April 10, 2020

My credit card expired and I wasn't able to update it due to personal reasons (not because of lack of funds - I just didn't monitor the email address where the automated emails were being sent)

I owed them $11 which I paid for in full only to find out they had completely deleted my website. They had my phone number, they could have texted me or given me a call to confirm before deleting my work. 6 years of content down the drain. I'm not super tech-savvy, I guess that's on me.

Now no one is replying to my emails.
WHO THE HELL DO THESE PEOPLE THINK THEY ARE.

Date of experience: November 06, 2019

Wanted to split a machine and gave DO a try. 3 days after I moved a piece I got a email 'Emergency Droplet Migration' and my filesystem went corrupt. My previous provider had 1 issue in 5 years here I had a fatal one after 3 days. Stay away for production stuff!

Date of experience: July 23, 2019

I registered an account but a while later I started receiving SPAM on the email address I had used. So they sold my address to someone! I know for sure since it was a email address I only used with them! STAY AWAY FROM THIS COMPANY!

Date of experience: March 10, 2021

You can not trust this service. Short after a signup I got this email
---------
Hi There,

We've finished reviewing your account and cannot allow you access
to the DigitalOcean platform. This decision is final and no other
information is required.

Regards,

Trust & Safety
DigitalOcean Support
--------------
Now they have my credit card information, email and personal address. No information about how they will handle my personal information. Just a msg like "bum you'r out" even before I used the service.

Stay away from this firm. There are many other alternatives.

Date of experience: November 11, 2017

Signed up 5 days ago and my droplet is still inactive. No reaction to email, support ticket or social media message. That was my first and last try to go with DigitalOcean. Can clearly not recommend a company with such a horrible customer support.

Date of experience: June 01, 2018