While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting their durability, stylish designs, and comfortable fit. Many people appreciate the premium feel of the items, often highlighting the elegant packaging and overall presentation. Reviewers are particularly impressed with the craftsmanship and the aesthetic appeal of the products, with some becoming loyal customers after their initial purchases. However, some customers were dissatisfied with the return policy, finding it difficult and frustrating to process returns, especially for sale items. There were also concerns about customer service regarding returns, with some people reporting unresponsiveness or issues with receiving confirmation for their returns. A few other people also felt that the product quality was poor, citing issues with color accuracy, fabric quality, and stitching.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, praising specific styles... See more

Quality

Customers consistently note positive experiences with quality, praising items like the Liza Dinelli glasses... See more

Return policy

Reviewers highlight negative aspects of the return policy. Many customers report that returns are often... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers praised the support team, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My T1000 sunglasses arrived sooner than expected, and wow, they look even better in person. The finish is immaculate and they feel durableyet lightweight.

Rated 5 out of 5 stars

My wife ordered her third pair of Dinelli's but they didn't really work out for her. The Dinellis support team was amazing. Responding to emails on the weekend and even on Sunday evening facilit... See more

Rated 5 out of 5 stars

One of best online purchases I've made this year. Not only did the product arrive beautifully wrapped, but the quality really impressed me- solid, well-made, and stylish. They've earned a loyal custom... See more

Rated 5 out of 5 stars

I bought the Dark Wahlbergs as a gift for my brother, and he loves them. The packaging looked premium, and the sunglasses themselves are sturdy and beautifully made. The order came sooner than expecte... See more


4.1

Great

TrustScore 4 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Arrived wonky and no response…

Arrived bent/ wonky and no response from their customer service team. I didn’t expect a refund as their policies are tight and I brought it in a Black Friday sale for a Xmas present but at least acknowledge the defective products and ask for them to be sent back to them to improve the quality.
Not worth the money… Can’t believe they get away for selling dodgy glasses, Doesn’t seem I’m the first either.

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Got what I wanted.

Needed some stylish glasses for an upcoming gig and the tint eastwood I ordered from Dinelli were perfect. The ordering processes was easy and they arrived on time. Huge Thanks.

December 19, 2024
Advertisement
Advertisement
Rated 5 out of 5 stars

I ordered some glasses

I ordered some glasses, and I'm so pleased. The packaging was sleek and the glasses arrived without a scratch. Delivery was on time and the process was seamless. Amazing experience.

December 13, 2024
Rated 5 out of 5 stars

Just what I needed.

I had been searching for stylish yet practical sunglasses for months and The Tint Eastwood ticked every box. They are lightweight, comfortable and look beautiful. Shipping was super fast and the team was incredibly helpful when I had questions. Couldn't be happier

December 6, 2024
Advertisement
Rated 5 out of 5 stars

Extremely fast service.

I recently bought The Tint Eastwood glasses, and they are exactly what I was looking for. Initially, the wrong pair was sent, but the team was incredibly quick to fix the error and send me the correct glasses. The effort they put into resolving the issue won me over.

December 5, 2024
Advertisement
Rated 5 out of 5 stars

I ordered some sunglasses and I could…

I ordered some sunglasses and I could not be happier. The glasses are lightweight, comfortable and incredibly stylish. They go with everything, whether casual or formal. Shipping was impressively fast and packaging addded a luxurious touch. Highly recommended.

December 6, 2024
Rated 1 out of 5 stars

Absolutely shocking customer service

Absolutely shocking customer service. I ordered some glasses in the Black Friday sales on the 29th November which said 1-2 days for delivery. I received no email to say the glasses had been dispatched so on the 3rd December I emailed Dinelli for an update to which they responded on the 4th December apologising for the delay due to Black Friday and that my order would be dispatched by the end of the week. Again I received no notification of dispatch so I chased again on the 7th December and this time received no response. I chased once again on the 11th December and still no response, so I tried again on the 16th December. Today (17th December) I received a refund notification email with no explanation as to why this has been refunded and there has been no acknowledgment of my previous emails. Really is shameful customer service and I would think twice about ordering from this company!!!! Not happy at all!!!!

December 17, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look