DLSB 

Sent a item back for a refund 15th September and I'm still waiting now, customer service is awful and waiting time is worse I won't order again because of this.

I have emailed and messaged with no reply. I had to get advice from citizens advice who reported the business to trading standards only when i sent the reply from them to say they had reported DLSB did i get my refund. However it’s too late. I was told they were out of consumer right terms and would urge anyone in the same boat to report them.

Still waiting on multiple refunds the refund system or lack of it is beyond frustrating and shocking to hear that so many people are awaiting for refunds… lack of communication and posts deleted on social media I’m over 8 weeks waiting for a refund of over £200 I urge others to contact their bank and ombudsman

AVOID AVOID AVOID !!! Been waiting for over a month now for a refund, they have £220 and are not replying to emails, do not buy from them

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Most waiting for refunds on returns.

Takes too long to receive a refund, the only reason I received mine this week (returned items beginning September) is because I raised a complaint with PayPal and they settled the case in my favour. Avoid this company.

Disgusting company. I have been waiting since September for a refund . Several emails sent and no reply .
AVOID THIS COMPANY

Refund process is awful/non existent which suggests financial problems. Return made 10th September and no refund or response and deleting all comments on socials. Avoid!

Avoid ordering from this company. I order 2 dresses back in August, both were returned as not suitable and I’m still waiting for a refund. I have emailed the company numerous times but I’m still to awaiting to hear from them.

Still owed a refund from over 2 months ago. Really poor customer service. I’m giving them 10 days to respond to my further enquiries or will be taking this to the small claims court.

Same as all the other reviews, it’s been 5weeks no refund no reply to emails. Terrible terrible customer service I would never order from them again.
It’s also very suspicious that they have zero comments on their instagram posts. How many comments do they delete!

Purchased items on 22/08, returns received by DLSB on 3/09, I’m still waiting my refund.
Absolutely DISGUSTING service, they ignore messages, they block and delete comments on their social media. They are being completely dishonest with the consumer, I urge everyone to go to their banks for refunds and report to the ombudsman.
DLSB if you genuinely cared about your customers you would treat us much better! Will NEVER use again and I will urge others not to either! I’ve given you ample time to sort this out!

Ordered 2 dresses and returned them early September but still waiting on a refund. Sent two emails as no contact telephone number, and keep being told that because they are a small team it is taking them a while to process the returns

Still awaiting a refund which was promised back in September. Terms state up to 21days, they tell you they will refund then after 21days just ignore. Had to use PayPal dispute two months later to finally get what I am owed. AVOID.

Been waiting over 2 months for a refund on 5 dresses! Emailed multiple times to be told they are busy and working their way through orders. Still no refund!

Update 17:11 I have just emailed them again to chase my refund, auto response email received to say they have ceased trading!

Do not order from this company if there is any chance what so ever that you may need to return anything.9 weeks after they acknowledged my return was received I am still awaiting a refund. I have now opened a case with my credit card company, to see whether they are able to obtain refund.

AVOID this company
Still waiting a refund after 9 weeks- generic answers to emails. No customer service-would be surprised if I get it back when I look at all the other reviews about the refund process.
Have escalated to Paypal and hope they can get me the refunds I am owed.

Very disappointed still waiting for a refund from the 6th September every time I email and ask they just keep saying that’s I’m in a que and the small team will get back to me soon. Only ever automated emails sent back as usual. But if you read how long a refund takes up to 21 working days I’ve sent numerous emails regarding this issue. And this issue is still on going absolutely appalling service. And I’ve ordered a few times with no issues with items. Just poor customer service no contact number to get in touch with the company! Appalling

I returned an order on 22nd August 2024 and to this day, 7th November 2024, I am still waiting on a refund of £194.
I understand their website says it can take up to 21 working days to process a return and receive a refund, which I think is completely fair. However, waiting 10+ weeks is not.
I have tried to contact them via the form on their website and heard nothing. I’ve now emailed their sales email address but don’t have much hope.
I will never order from here again which is a shame because the clothes are ok, it’s the customer service that lets the company down massively.

DLSB received my return on the 17th of September and still I have not received my refund.
It is almost impossible to contact them.
Avoid at all costs. I certainly won't be ordering from them again