We received a prompt and well-organized response from Noura, who provided excellent support and demonstrated great understanding and helpfulness, despite English not being our native language. Additio... See more
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See what reviewers are saying
The staff are so descent and very patient to listen to all our questions. The doctor from their staff in Egypt who met us was very professional, very accurate and was keen to collect all the details... See more
Company replied
My experience with Docspert Health was fantastic , starting from Dr. Abd Elwahab the case manager who always reply me very quickly . Also Dr. Mehren who sent me his report through 5 days , the report... See more
Company replied
I visited ophthalmologists, but the way of description and treatment was not satisfactory. And a course on the Internet until I found (Docspert) and presented my mother’s condition until she did the... See more
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Company details
Written by the company
Docspert Health is an international medical consultation and clinical validation platform that supports high-quality medical decision-making for patients, insurers, hospitals, and organizations. We deliver structured second opinions and subspecialty validation from leading experts in the US, UK and Europe, across complex and routine cases, through a clinically governed and evidence-driven process. Docspert Health helps reduce unnecessary interventions, minimize clinical variation, and strengthen confidence in medical decisions by delivering the right expert insight at the right time.
Contact info
6 Lamar Buildings, El Nozha, 4473310, Cairo, Egypt
- +20 10 70477224
- support@docspert.com
- docspert.com
4.9
Excellent
296 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great experience and rapid response…
great experience and rapid response thank you
March 13, 2022
Unprompted review
Reply from Docspert Health
Dear Omar,
Thank you so much for this review. Your opinion is valued greatly and lets us know we are on the right track! We really appreciate having the chance to be part of your recovery journey.
Please, feel free to contact us anytime via our e-mail;support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
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Good experience
Good experience, great staff .. just need faster communication with specialists abroad.
March 12, 2022
Unprompted review
Reply from Docspert Health
Dear Ahmed,
Thanks so much for sharing your experience with us. We are happy to know that our team was up to par with your expectations. We apologise for any delay, we do understand the waiting pressure that our clients can suffer from and work hard to make our service flow in a timely manner to lessen this as much as we can and will make sure that this will not happen again. We are glad that our service was able to help with your case and wish that your family will always be safe and sound.
Please, feel free to contact us anytime through our e-mail;support@docspert.com.
We are here to support you on your way to recovery.
Docspert health team.
The experience was very useful I hope…
The experience was very useful I hope to benefit from the
March 11, 2022
Unprompted review
Reply from Docspert Health
Dear Hamdy,
Thank you for your kind words. We are grateful for your feedback. It is our pleasure to provide the best possible service to our clients, and we are glad that this commitment was reflected in your case.
Please, feel free to contact us anytime through our e-mail;support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
Thanks Dicspert
Thank you all for your dedication and your efforts, it's a very useful experience that brings me a good understanding of the diagnosis.
March 9, 2022
Unprompted review
Reply from Docspert Health
Dear Ahmed,
Thank you so much for this review. We at Docspert Health appreciate you allowing us to be part of your recovery journey. We are so happy to hear that our team was up to par with your expectations.
Please, feel free to contact us anytime through our e-mail;support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
One of the best experiences I had ever…
One of the best experiences I had ever had. The dr where very professional and really a very nice thing to connect with drs from abroad.
March 3, 2022
Unprompted review
Reply from Docspert Health
Dear Jana,
Thanks so much for sharing your feedback about our service. We are glad to hear that our team’s performance exceeded your expectations, and we will make sure that they receive the recognition they deserve.
Please, feel free to contact us anytime via our e-mail;support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
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Dispite the delay ,Overall agood…
Dispite the delay ,Overall agood experience .
February 28, 2022
Unprompted review
Reply from Docspert Health
Dear Sara,
Thanks so much for sharing your experience with us. We are happy to know that our team was up to par with your expectations. We apologise for any delay, we do understand the waiting pressure that our clients can suffer from and work hard to make our service flow in a timely manner to lessen this as much as we can and will make sure that this will not happen again. We are glad that our service was able to help with your case and wish that your family will always be safe and sound.
Please, feel free to contact us anytime through our e-mail;support@docspert.com.
We are here to support you on your way to recovery.
Docspert health team.
Dr,Rania very welcoming and caring for…
Dr,Rania very welcoming and caring for the case
Dr, shimaa helpful and good listener
February 27, 2022
Unprompted review
Reply from Docspert Health
Dear Ms. Nermen,
Thanks so much for sharing your feedback about our service. We are glad to hear that our team’s performance exceeded your expectations, and we will make sure that they receive the recognition they deserve.
Please, feel free to contact us anytime via our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
1- I had contact Docspert on internet
1- I had contact Docspert on internet, received tephone call, explaining the process of check
2- One doctor contact me and explain how proceed the check.
3- paid 1/2 fees and start process, then complete the fee received final report.
3- My daughter case was special case as new born and no any laboratory test or x-ray , Just explained from parents side verbally.
4- received specialized selected Doctor report.
5- First was not satisfied because we think not received complete checkup from Experience Doctor.
6- Their was detailed contact from Docspert about the case continued following till get full feed back.
*** Special Thanks for Dr sherry Adel for continuous follow up till satisfying parent’s about daughter case.
*** Also Good follow up from doctor management side.
February 22, 2022
Unprompted review
Reply from Docspert Health
Dear Mahdy Ismail,
We really appreciate you taking the time to share your experience with us. It is not every day that we receive feedback as detailed and thoughtful as yours. Your comment has given us valuable insight into the services that we provide at Docspert Health. We sincerely thank you for taking the time to share your thoughts with us and allowing us to be part of your recovery journey.
Please, feel free to contact us anytime through our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health team.
Excellent service professional medical…
Excellent service professional medical team Dr sherry and Dr Rania thank you for your help
February 17, 2022
Unprompted review
Reply from Docspert Health
Dear Ms. Rasha,
Thank you so much for this review. We at Docspert Health appreciate you allowing us to be part of your recovery journey. We are so happy to hear that our team was up to par with your expectations.
Please, feel free to contact us anytime through our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
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Good experience
Good experience,,good second medical opinion,,excellent explanation from the medical team
February 17, 2022
Unprompted review
Reply from Docspert Health
Dear Mr. Mahdy,
Thank you for your kind words. We are grateful for your feedback. It is our pleasure to provide the best possible service to our clients, and we are glad that this commitment was reflected in your case.
Please, feel free to contact us anytime through our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
I had a good experience with the…
I had a good experience with the service,, Dr Amir contacted me and was caring about my mother's case,, unfortunately, my mum died before we contact the expert but the local team was caring and helping,, Thank you.
February 14, 2022
Unprompted review
Reply from Docspert Health
Dear Dr. Sherry,
We are grateful that you took the time out to leave us a review. From all of us at Docspert Health, we are extremely sorry for your loss.
Dospert Health Team
Excellent Service and Performance
Excellent Service and Performance, would definitely work with them again
February 9, 2022
Unprompted review
Reply from Docspert Health
Dear Mr. Khaled,
We really appreciate you taking the time to share your rating with us. We are glad that our Docspert Health team was able to help with your case. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our clients.
Please, feel free to contact us anytime through our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
It was a well cared for and…
It was a well cared for and compassionate service
February 8, 2022
Unprompted review
Reply from Docspert Health
Dear Dr. Syiam,
We really appreciate you taking the time to share your rating with us. We are glad that our Docspert Health team was able to help with your son's case. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our clients.
Please, feel free to contact us anytime through our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
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Genuinely helpful customer service
The doctor's assistants were very helpful and respond promptly to calls and whatsapp. The professor's report took only 4 days and they even give you 10 days to ask follow up questions. Highly recommended for a second opinion if you you're not comfortable with your local physicians and need a more evidence based approach to your case.
January 31, 2022
Unprompted review
Reply from Docspert Health
Dear Mr. Mohamed,
We really appreciate you taking the time to share your experience with us. It is not every day that we receive feedback as detailed and thoughtful as yours. Your comment has given us valuable insight into the services that we provide at Docspert Health. We sincerely thank you for taking the time to share your thoughts with us and allowing us to be part of your recovery journey.
Please, feel free to contact us anytime through our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
Great Service
Great Service, extremely professional.. very diligent in taking notes on case data and presenting it. Excellent matching of case with the needed expertise.
January 31, 2022
Unprompted review
Reply from Docspert Health
Dear Mr. Sameh,
Thanks so much for sharing your experience with us. It is our team's goal to help our clients in an utmost way. Your opinion is valued greatly and lets us know we are on the right track!
Please, feel free to contact us anytime via our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
Thank you for the medical interview and…
Thank you for the medical interview and for the doctor’s explanation in both cases, vascular and internal, and thank you for the follow-up and explanation from the Egyptian doctor in explaining the doctor’s point of view, and thank you for following up on the women doctor by the company dok iman &dok mnna and for the medical information and analyzes so that the report is correct
H amin
January 29, 2022
Unprompted review
Reply from Docspert Health
Dear Mr. Tarek,
We really appreciate you taking the time to share your experience with us. It is not every day that we receive feedback as detailed and thoughtful as yours. Your comment has given us valuable insight into the services that we provide at Docspert Health. We sincerely thank you for taking the time to share your thoughts with us and allowing us to be part of your brother`s recovery journey and we wish him to be always safe and sound.
Please, feel free to contact us anytime through our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
helpfulness make us ver useful to…
helpfulness make us ver useful to connect with any doctor in anytime
January 26, 2022
Unprompted review
Reply from Docspert Health
Dear Ms. Na'aela,
Thank you for your kind words. We are grateful for your feedback. It is our pleasure to provide the best possible service to our clients, and we are glad that this commitment was reflected in your case.
Please, feel free to contact us anytime through our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
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Great experience
Great local team, very helpful and fully aware.
Great international Doctors too.
Overall great experience.
January 20, 2022
Unprompted review
Reply from Docspert Health
Dear Mr. Hisham,
Thank you so much for this review. We at Docspert Health take pride in our network of international experts and it feels great to know that we were able to help your case to be diagnosed and managed according to the latest worldwide guidelines. We wish you to always be safe and sound.
Please, feel free to contact us anytime via our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
A good experience and I benefited from…
A good experience and I benefited from it and the assistant do
January 17, 2022
Unprompted review
Reply from Docspert Health
Dear Mr. Ahmed,
Thanks so much for sharing your experience with us. It is our team's goal to help our clients in an utmost way. Your opinion is valued greatly and lets us know we are on the right track!
Please, feel free to contact us anytime via our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
My experience with Docspert in Egypt
The staff are so descent and very patient to listen to all our questions. The doctor from their staff in Egypt who met us was very professional, very accurate and was keen to collect all the details about the medical history of my mother, and accordingly we have received an accurate and detailed report from the consulted doctor abroad.
فريق العمل داخل مصر كان حريص على جمع المعلومات عن التاريخ المرضي للمريض بشكل دقيق، و إرسال تفاصيل الحالة المرضية بدقة تامة للخبير الأجنبي بالخارج و تم استلام تقريرالخبير الأجنبي متضمنا الرد على جميع استفساراتنا و توصيات العلاج فى وقت قصير ،
January 16, 2022
Unprompted review
Reply from Docspert Health
Dear Valued Docspert Health User,
We really appreciate you taking the time to share your experience with us. It is not every day that we receive feedback as detailed and thoughtful as yours. Your comment has given us valuable insight into the services that we provide at Docspert Health. We sincerely thank you for taking the time to share your thoughts with us and allowing us to be part of your mother`s recovery journey.
Please, feel free to contact us anytime through our e-mail;
support@docspert.com.
We are here to support you on your way to recovery.
Docspert Health Team.
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