| stars | Number of experiences |
|---|---|
| 5 stars - Excellent | 4,444 |
| 4 stars - Great | 380 |
| 3 stars - Average | 80 |
| 2 stars - Poor | 62 |
| 1 star - Bad | 286 |
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LOSS OF MONEY WITH IMEI INFORMATION REQUEST
I had requested for IMEI information service. I was told that the service will be delivered on a average of 53 minutes with a guarantee of maximum 24 hours.
I raised the requested on Thursday 8:38 AM (GMT +8) and the chatbot mentioned the request in under process and we shall send the information no later than Friday 5th Oct 8:38 AM (GMT + 8).
The request is still UNDER PROCESS. With no time horizon for the solution. I am writing this review so that someone from DOCTORSIM may pay attention to this, because aside to the CHATBOT there seems no other way we can reach these SIM Doctors directly.
Your phone check request is still in progress.
Please note that all our delivery times are in business hours/days which are Monday to Friday from 10am to 10pm (GMT +1, GMT +2 during summer time).
For updates on your request, or for any other inquiry, simply reply to one of the emails you've received from us and a customer support agent will get back to you as soon as possible.
We will contact you via email the moment we receive your phone report.
Best regards,
James
The only reason why I gave them a one…
The only reason why I gave them a one is because they unlocked it but AT&T unlocked it before them. So I couldn't get a refund
Unfortunately, doctorSIM does not issue refunds after the 10-minute grace period has expired as the unlocking request is processed automatically.
As an intermediary, we do not generate the unlock codes ourselves and are charged for the services by external providers. Once in progress, we have no way to reclaim the cost.
Best regards,
James
I wanted to get my Sprint LG G5…
I wanted to get my Sprint LG G5 unlocked. DoctorSIM sent me instructions and an unlock code and it did NOT work. When I dial the number they sent me to access the hidden menu all that happened was the phone called Sprint customer service. This was a waste of money. I ended up buying a new phone.
Please accept our apologies for the issues you are having unlocking your cell phone.
Kindly contact our customer support team at your earliest convenience and one of our agents will get back to you as soon as possible with assistance.
Best regards,
Josh
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Reviewer contacted
doctorSIM reached out to get more details about the experience, but cresp00g did not get back to them.
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You guys haven't called me back yet
You guys haven't called me back yet. A bot asked some questions and told me that a human will be contacting me soon. I yet to hear from the human and remain with my phone locked.
We are very sorry to hear you were unable to complete the unlocking process successfully.
Unfortunately, we do not offer telephone support but please reply to one of the emails we've sent you with a detailed explanation of the problem you are having.
One of our support agents will get back to you as soon as possible with a solution.
Best regards,
Josh
Jacky Tahlani was invited to write this review by doctorSIM. Learn more.
Very very very bad I have purchased but…
Very very very bad I have purchased but query not resolved
Please accept our sincerest apologies for the issues you are having completing the unlocking process with the instructions we sent you.
We have sent you an email which we hope will resolve the issue.
Do not hesitate to contact our customer support team by replying to the email if you need any further assistance.
Best regards,
Stephanie
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Reviewer contacted
doctorSIM reached out to get more details about the experience, but Eddy matesanz did not get back to them.
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I've been trying to contact someone and…
I've been trying to contact someone and they could have let me known at the phone was on Blacklist I would have been fine but I'm sitting there trying to activate the phone for 5 10 15
We have no record in our system of an order under your name or the reference number provided.
Please reply to one of the emails you have received from us and one of our customer support agents will get back to you with assistance immediately.
Best regards,
Josh
Just used it yesterday payed 22$ I…
Just used it yesterday payed 22$ I Should just listen to the reviews this is a scam they don't have a number you can contact for help they say call the carrier??? Smh I would avoid at all cost don't waste your money like I wasted mine
I have just taken a look at your help ticket and the message displayed on your cell phone is perfectly normal because the device hasn't been unlocked by us yet.
We will let you know within 3 business days when the unlocking has been applied.
Unfortunately, we do not offer telephone support but you can send us an email or come and chat with us if you need assistance.
Best regards,
Josh
Phanh Souvannarath was invited to write this review by doctorSIM. Learn more.
It doesn’t work outside the USA.
It doesn’t work outside the USA.
Please accept our apologies for the difficulties you are having completing the unlocking process.
As requested by email, we need you to send us a video of the moment when you insert the unlock code so we can see the error message you are getting on the screen.
Once we receive the video, a customer support representative we will get back to you as soon as possible with assistance.
Best regards,
Josh
I it is not clear how to do
I it is not clear how to do. I did not succeed. I tried few times.
We are sorry to hear you are having problems following our instructions and completing the unlocking process.
Please contact our customer support team for assistance by email or chat and one of our agents will get back to you as soon as possible.
Best regards,
Anne
Joe B has sent documentation to Trustpilot showing an experience with doctorSIM.
Total Ripoff
I chose 1 star because there was nothing lower, paid my money and received nothing, not even an acknowledgment email.
Look at their canned reply, it's not unusual, it's what they do all the time.
Stay away from these bandits.
This is most usual.
Please send us your unlocking request ID number so we can find your order in our system and get back to you with an answer as soon as possible.
Thanks!
Best regards,
James
No code delivered 1 month & still waiting
Paid for the service and almost one month later I still have no unlocking code. Having to chase the company each week about the status of this and each week i'm told the same told the same story. "Apple's databases running at less than optimal speed". Is anyone else experiencing this?
Please accept our sincerest apologies for the delay unlocking your iPhone.
As explained by our support agents, the issue is due to circumstances beyond doctorSIM's control and is only affecting iPhones locked to the O2 network. Nonetheless, and as per our money-back guarantee, we are going to issue you a full refund.
Once again, we are sorry for any inconveniences caused.
Best regards,
James
Anita J byle was invited to write this review by doctorSIM. Learn more.
Did not unlock my phone
Did not unlock my phone
We are very sorry to hear you were unable to complete the unlocking process successfully.
Please reply to the email we have sent you requesting more information.
One of our support agents will get back to you immediately with a solution.
Best regards,
Josh
David j Streeter sr was invited to write this review by doctorSIM. Learn more.
can,t find code
can,t find code. tried what they said to,and get nowhere
As explained by email, it is not possible to unlock your iPhone via IMEI at the current time. We have sent you information on how to process your refund and an alternative solution which will allow you to use your device on any network carrier in the world.
Please do not hesitate to contact us by email or chat if you have any questions on the above.
Best regards,
Anne
Did not work
I have a galaxy s8+ originally on at&t and wanted to switch to Verizon. I typed in the unlock code after turning on my phone phone, it said it was a success but will not connect to in internet without WiFi. Still no mobile data.
According to our records, and as you have confirmed yourself, the device is network unlocked.
Please check with AT&T in case your cell phone is hard locked or blacklisted due to an unpaid bill or because the phone is reported stolen or lost.
Also, check that you have updated the APN settings.
Once your phone has been set up correctly, you will have no trouble using the device on Verizon.
Please do not hesitate to contact our customer support team if you have any further questions.
Best regards,
Josh
Long wait
I tried to use doctorsim, but I am still waiting for the unlock code. It has been almost 2 weeks, and the unlocking service is well past the guaranteed time frame that they promised. I still get emails explaining that they are working on it, but it is not personalized to my situation.
Please accept our sincerest apologies for being unable to unlock your phone. There is no unlock code available for your device in the system at the current time.
We recommend trying again in 3-4 weeks as codes are being added to the system constantly.
In the meantime, we have issued you a full refund.
Best regards,
Josh
I've been waiting the code for two…
I've been waiting the code for two weeks and still don't have it...I had to buy an old phone to be able to communicate but I lost a prepaid plan Sim card with money and data that I couldn't use. Also they have bad customer service, it takes 24 hours to answer an email sent during the working hours. Very disappointed
Please accept our sincerest apologies for being unable to unlock your cell phone due to circumstances beyond doctorSIM's control.
We have issued you a full refund and the money should arrive back in your account within the next few days.
Once again, we are sorry for the inconveniences we have caused you and hope we have the opportunity to offer you a better service in the future.
Best regards,
Josh
Curtis Arnold was invited to write this review by doctorSIM. Learn more.
Phone wasn’t unlocked
Phone wasn’t unlocked
Please accept our apologies for the inconvenience caused.
Send us a message at your earliest convenience, by replying to the instructions email we sent on Wednesday, with a photo or screenshot of the error message you are getting.
With this information, we can help you complete the unlocking process.
Best regards,
Stephanie
DO NOT USE THESE PLEASE
I went against my instincts and decided to use these to unlock my O2 handset, some two weeks later still nothing until a phone shop told me it was free to get it unlocked by O2? These didn’t even have the honesty to tell me, and within 24 hours O2 had unlocked my handset for free! I had contacted doctor sim on numerous occasions, in the end I opened a PayPal Dispute and was rewarded my refund. I should of listened to my instinct never ever trust a website offering unlocking service, as these days the providers unlock your handsets for free as they can’t lock there handsets anymore. Save your self time and more importantly money, no doubt they will comment on this negative feedback which will be the first time they actually bothered to communicate. It’s seems they are an averseas con artist.
R.E
James don’t try and wangle your way out, your website should of told people it’s free. Untrustworthy and con artists.
On behalf of doctorSIM, I would like to apologise for your negative experience unlocking your iPhone with us.
We fully understand your frustration as network unlocking a mobile phone is a complex process and not as straightforward as it appears.
As the process is 100% online and fully automated, we have no way of knowing if a mobile phone can be unlocked for free by the network. Not all networks unlock phones locked to their network for free and usually only provide the unlocking if certain minimum requirements are met. The O2 unlocking service is active on our website because we receive many requests to unlock phones from O2 from customers that were unable to unlock their phone by contacting the network directly.
I would also like to mention that your unlocking was still in progress as you submitted your request on 1st July (our delivery times are in business hours/days). We also received three emails from you and each time we replied to all of your questions in a timely manner.
Best regards,
James