Great customer service. The team reached out quickly when a discrepancy was noticed with my order information and was able to resolve it easily. Delivery was prompt and at a good price. I will buy aga... See more
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William in his absolute element visiting @eclipse_gaming_ltd The guys working here were so lovely and helpful. Will got £300 for 1 card and nearly cried with happiness 🤩 He really struggl... See more
Incredible customer service, my order was cancelled due to an issue with their supplier delivery which was completely out of their control. They called me out of hours to explain and were really kind... See more
Received the wrong order by mistake due to human error. Contacted customer services via the website and they called me back within the hour to apologise and rectify the mistake. The missing items we... See more
4.9
Excellent
383 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Perfect combination
Great communication fast response and speedy delivery cards are delivered safely!!
November 30, 2023
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Thank you as always!
Thank you thank you thank you as always! Always enjoy buying from here, always a great experience
November 2, 2023
I received great customer service
I received great customer service. The Eclipse team went above and beyond to assist and guide me through my purchase from abroad. I would highly recommend buying from them.
November 7, 2023
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Quick delivery and packaged well
Quick delivery and packaged well. Good price. Happy with purchase
October 15, 2023
Amazing service
Amazing service, was even given a phone call to check what edition I wanted. Will definitely buy from again.
October 8, 2023
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Easy to order and great service
Easy to order and great service, item arrived on time.
September 11, 2023
ECLIPSE go above and beyond
ECLIPSE go above and beyond everytime to make sure the customer is happy
September 14, 2023
Excellent service
Excellent service, no setbacks or delays. Pokémon card ETB’s arrived well packaged and properly sealed. Would heartily recommend this small card trading shop.
July 29, 2023
Item arrived promptly in good condition.
July 27, 2023
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Great place to order Pokémon cards
Ordered from this company three times, all were delivered on time and were shipped well. Prices were also good and fair.
July 10, 2023
Not impressed
allowed me to order an out of stock item - they claim due to website error.
charge was instant refund took 4days
June 6, 2023
Reply from Eclipse Cards
Hi Les,
We are sorry you felt that you had a bad experience with your order and the subsequent refund process.
We sincerely regret that the item you ordered was listed as available when it was actually out of stock. This was an oversight on our part, and we acknowledge the error in our stock management system. As soon as we discovered the mistake while preparing your order, we promptly contacted you over the phone to explain the situation and inform you that a refund would be issued as a courtesy.
Regarding the payment process, we understand your frustration with the delay in receiving your refund. Once the payment is captured by our payment processor, we rely on their system to process the refund, and the speed of the refund is unfortunately beyond our direct control. We did advise that if the payment was not in a pending state, it could take 3-10 working days for the refund to be credited back to your account. However, we acknowledge that the 4-day timeframe for the refund to reach you may not have met your expectations.
We apologise for any inconvenience our human error here may have caused. If there is any way further we can help you please message us on support@eclipsecards.com.
Best Regards,
Minesh Shah
Eclipse Cards
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Brilliant deals, 1 box did arrive slightly damaged
Very quick delivery, brilliant deals.
Only "complaint" is that one of the collection boxes ordered had damaged corners. Since the box was the exact width of this, I assume that is why it happened.
I am intending to open it though, not keep it as a collectable for the future, so I saw no need to contact/ resolve.
My only suggestion is to package a bit more carefully.
I will still buy from in the future and this has not put me off.
May 21, 2023
Reply from Eclipse Cards
Hi Victoria,
Thank you so much for the kind words and also the really helpful and constructive feedback. We truly apologise that the condition the items arrived in was not up to scratch.
We really appreciate you helping us improve our store! And as a massive thanks for your support and your guidance on how to help customers better in the future, we have sent you an email with a little treat.
We apologise sincerely for this issue appreciate you taking the time to reach out to us.
Kindest regards,
Minesh Shah
Eclipse Cards
Happy with the purchase
Good price for the pack in comparison to others. Timely communication. Fast delivery. Perfect gift for 13 year old.
April 29, 2023
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