Verified
After my dog Woody had been diagnosed with gallbladder mucus, I had to change his diet to a low fat hyper allergenic food!! Just had my first order! Woody loves the food, healthy ingredients, lot... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
I love that we have an ongoing subscription and a reminder few days before the goods are actually sent so you always have the option to change the order or delivery date. The food and treats are great... See more
Verified
Coco and Mora love Edgar&Cooper! Mora has grown up with the puppies grain free large kibbles cuz she’s a little vacuum cleaner 😅 and Coco has been experiencing many of the flavours all these years. H... See more
Verified
I have a subscription which is very handy and once I get the email to manage the items coming, I know it will only be a couple of days before the items are on my doorstep. The cats lick every bit of t... See more
Company details
Written by the company
Edgard & Cooper – real food that’s full of flavour for Cats & Dogs! Food that makes you, your pet and our planet feel good - that’s what Edgard & Cooper stands for. We are the first pet food brand to create deliciously healthy recipes completely free of meat meal, bone meal, animal waste, artificial additives or preservatives. We chose a natural approach with sustainability in mind AND we donate 1% of each sold product to charities for pets all over the world. What’s not to love? Come and discover!
Got a question? We’re all ears – just ask.
Written by the company
- We are committed to providing all our customers with great service, you can get in contact with us directly through: WhatsApp (+32 56 38 01 27) & email (help@edgardcooper.com)
Naturally nutritious, deliciously simple
Utterly irresistible
Eating is one of life’s simple joys, but so many pet foods overcomplicate their products. We do things differently. By treating nature’s ingredients with respect, we make food that’s naturally healthy, full of flavour and perfect for every pet.
We pack our food with fresh meat & nutritious offal, real fruit & root veg.
Contact info
Spinnerijstraat 101 / 0023, 8500, Kortrijk, Belgium
- +32 56 38 01 69
- help@edgardcooper.com
- edgardcooper.com
4.6
Excellent
52K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
2-star1-starcat
Verified
made my cat incredibly sick
only leaving this review because im being pestered via email to do so. I bought 2 trays of this for my cat, one meat in chunks one pate, gave her less than a teaspoon of the pate as a treat and she shat so much blood I rushed her to the vet, no history of allergies nothing else injested, no idea what they put in to make her body react like that but I won't dare try to give the rest to my other cat
Date of experience: June 11, 2025
Reply from Edgard & Cooper
Hi 👋
Thank you for sharing your feedback. We’re truly sorry to read about what happened to your cat. 😥 That sounds incredibly distressing, and we really hope she’s doing better now.
Please know this isn’t the kind of experience we ever want anyone or any pet to have with our food. We take incidents like this very seriously. All our recipes contain only fresh, natural ingredients. They are developed together with our nutritionist and are made to the highest quality and safety standards, but we fully understand that each animal is unique and may react differently.
We’d be very grateful if you could get in touch with us directly at help@edgardcooper.com so we can investigate this with our quality team. If you could share some pictures of the paté (batch number, expiry date, barcode, front packaging) and any relevant vet feedback, it would really help us in looking into the issue further.
Kind regards,
Edgard & Cooper 🐾
Portions don’t match packaging
So we love this brand and have been giving our cats this wet food for years. However, since the new packaging we noticed the portions keep on shrinking. The packages say there should be 85gr inside. Well once we noticed it seemed off we weighed about 20-30 of them over the past weeks and most of them maybe have 80 grams tops. 85 being the odd exception. Pretty disappointed to be honest.
Date of experience: February 08, 2023
Reply from Edgard & Cooper
Hi Sven
Thank you very much for your review, we always appreciate our customers sharing their experience with us. Even if it is a less happy one 😉
As you mentioned, we indeed changed our cat range at the end of September. Not only the packaging changed, but also the recipe itself and the supplier and manufacturing site.
The new product has an improved taste and texture and undergoes updated quality checks.
As by EU law (which applies to all products with an "e" marker on the packaging), products can deviate to a certain extent from the weight communicated on the packaging, as long as this deviation falls within the legally permissible margin.
Sometimes the weight can be a bit lower, in other cases it will be a bit higher or just right on point.
This depends on the production batch.
I would contact you to get more details of this product, but unfortunately I don't have your contact details. Please don't hesitate to reach out to help@edgardcooper.com if you would like to discuss this further with us 🤗
Kindest regards,
Marlies d' Edgard & Cooper 🐾
My cat really did not like this food
My cat really did not like this food. The company claim to take back food as part of returns policy but the website doesn't work when you try to do this! They claim to have a button on the left bottom side to enable you to do this but it doesn't exist! I emailed them days ago - no reply. Just tried to call them but it's foreign numbers & strange office opening hours. Cats are fussy & I accept my cat didn't like the tins of food but this company is not being run efficiently.
Date of experience: May 06, 2025
Reply from Edgard & Cooper
Hello Liz 👋
We're really sorry to hear that your cat doesn't seem to be a fan of our food. We only accept returns of unopened products, which can be requested within 15 days of delivery. If the button should not be working correctly, you can always contact us directly at help@edgardcooper.com
Unfortunately, we couldn't find any conversation or order in our database linked to your name used in this review. Please feel free to reach out to us again via mail so we can make things right for you.
Kind regards,
Edgard & Cooper 🐾
Risky - caused colitis in my cats
Bought some of the salmon kibble for our two cats, who became quite unwell with colitis. Very annoying as it cost over £30 for a small bag, which couldn’t be used or returned. Asked for a refund and was refused. Really poor customer service, I wouldn’t recommend it, very little care for the customer or animals involved.
Date of experience: April 04, 2024
Reply from Edgard & Cooper
Thanks for placing an order with Edgard & Cooper and for sharing your experience. 😊
We're terribly sorry to hear that you had this experience and that your cats suffered from a new bout of colitis. Some cats and dogs need time to adapt to a new recipe, especially if they didn't eat grain-free products before. For this reason, we always suggest a gradual transition between other food brands and Edgard & Cooper, or between grain-containing and grain-free foods.
We understand that you had done a transition diet for your cats, however as you've explained that they previously suffered from this ailment, we would normally suggest extending the transition period to a much longer timeframe.
If you have any further questions for us, please do not hesitate to contact us again.
Wishing you a good day,
Edgard & Cooper 🐾
Cat food giving rotten guts , toxic poos
Been almost 2 weeks using this food and it's giving my cats rotten guts. I have never experienced their litter stinking on this level, even when they've had 59p rubbish food from the corner shop it's not been like this. I feel embarrassed to have guests and have to clean poop every few hours because it's so toxic.
I'm starting back at work after a long time being off and I dread to think what I am going to return home to. It's rancid.
I can't wait for the bulk order I bought to run out so I can go elsewhere.
Date of experience: November 10, 2024
Reply from Edgard & Cooper
Hi Cleo 👋
Thank you for sharing your experience with us. We're very sorry to hear you're so dissatisfied with our products and that your cats’ stool seems to have changed.
We’re not sure how you introduced the food, but we always recommend making a gradual transition from the old food brand to ours. This careful transition method helps protect their stomach and digestive system and prevents issues like diarrhea or vomiting. You can read all about it in our FAQ 👉 https://faq.edgardcooper.com/en/articles/8857799-how-to-transition-my-cat-to-edgard-cooper
In case you still want to look further into this with our Customer Happiness Team, don't hesitate to reach out via the e-mail address help@edgardcooper.com and mention this TrustPilot review.
Wishing you a good day,
Edgard & Cooper 🐾
Verified
no package and no money
I ordered food for my cats and put my full adress. They did not put the correct adress on the package which resulted in the package being sent back.
Now I don't have my package and I cannot get in contact with anyone about my money. worthless.
Date of experience: March 17, 2025
Reply from Edgard & Cooper
Hello Daniela,
It seems that the apartment number was missing when you entered your address. After you contacted us, we immediately resent your package to the correct address for free. 😊
We will continue to monitor the package closely until it is delivered to you. If you have any questions, feel free to let us know.
Thank you for your patience,
The Edgard & Cooper team 🐾
This dog food makes Labrador SICK many times
My dog is nearly 8, thought I would ween him onto this food, he ate it then was sick after every meal for a couple of days, I went back to his old food, tried again about 10 days later with about 25% of the salmon kibble and within 10 mins he was being sick again. Customer service didn't respond for 2 days, the online chat is a waste of time. They said I should keep feeding my dog their food, which I wont as it will only make him sick again. I have offered to send the bag back but they say not too to prove I've hardly used it and they will not offer me any compensation or refund. This items is not fir for purpose mad my dog who eats everything severely ill and they offer you nothing back. Other than t try one of their other products at your expense knowing that your dog has been ill on their kibble, I don't think so. I will only buy Forthglade dog food now, much better food for my dog, smells better looks better and cold pressed. You can't call this company they operate overseas. The food looks and smells horrible and they don't seem to care that you have spent over £60 on their food that makes you animal ill. I see their products have made cats ill too.
Date of experience: June 24, 2025
Reply from Edgard & Cooper
Hello 👋
Thank you for sharing your experience with us. We are truly sorry to hear that your dog has not reacted well to our food. It is most likely that your dog is allergic or sensitive to one of the ingredients, especially since this was the first time he tried our products. Every dog reacts differently to a new diet, that's why we recommend to always introduce our food gradually.
We have thoroughly checked the batch you received and can confirm that it meets all our quality standards. We also previously communicated this information via email.
We understand your frustration and sincerely apologize for any delay in our customer service response. Your dog’s health and well-being are our top priorities, and we regret that our product did not meet your expectations.
Kind regards,
Edgard & Cooper 🐾
Verified
2 weeks to end up asking for a refund
I ordered the food for my cats, with time enough for the delivery to arrive. Bad news, I didn't even receive the tracking number of my order and days. First, I contacted the customer service through the chat, the person never replied. I called, they offer to send it as fast as possible and all the information I would received on my email. It didn't happened and my last attempt was through WhatsApp where someone told me that would follow up my order and inform me, 2 days after, I was informed that the product was returned from the shipping company.... hopefully I'll get the refund in 10 working days...
Date of experience: September 19, 2024
Reply from Edgard & Cooper
Hi Oriana
We're so sorry to read about your experience with ordering on our webshop 😿 We always strive to provide a pawtastic service to our customers and it pains us this wasn't the case for you.
Upon checking this in our communication platform, we see our agents did reply to your chats and e-mails, but unfortunately everything has been on "unread" up until today.
This is probably due to a strict firewall from your e-mail provider that blocks our e-mails from being delivered.
Anyway, our colleague wrote to you on different channels and we presume this is why the final Whatsapp conversation seemed inaccurate. 😓
So please accept our apology for the not so fluent communication.
Your refund has already been processed and will be found back on your bank account as soon as possible. The mention of 10 working days is a precaution, as it can take this long depending on your bank or your chosen payment method.
We hope you understand we just try to give you complete and honest information.😊
Warm regards,
Edgard & Cooper 🐾
False advertisement ?
Hi, we have been feeding our 2 cats for years with E&C wet food. However for the past year portions have been very irregular. To my surprise I was a bit shocked and disappointed to find the package that said 85gr only had 50gr in it. I use a scale so the irregularities show on a daily basis. I understand there are tolerances and nothing is ever going to be spot on. But this is almost half the said content missing. I do hope this gets sorted as it is not ok.
Date of experience: June 25, 2023
Reply from Edgard & Cooper
Hi dear Lia 👋
Thank you for being a loyal Edgard & Cooper customer and for sharing your opinion 😊
This is a very serious complaint and we would love to look into it with you. For serious issues like this, we always encourage our customers to contact us directly with the product information so we can perform the proper quality checks on the involved products. A product with only 50 gr where there should be 85 gr is not acceptable. However, if we're not aware of the issue, we can't take action on it 😓
Unfortunately you didn't leave any contact information nor your full name to this review, so we have no way of contacting you ourselves to solve the matter. Could you please contact us on the e-mail address help@edgardcooper.com? Let's sort this out together!
Warm regards,
Edgard & Cooper 🐾
Makes my dogs sick
I usually feed my little dogs home cooked food but I bought quite a few cans of this brand (and Core) in case of emergencies or if i forget to take their chicken out of the freezer.
It has taken me a while to realise the correlation but every time they eat either of these brands, they are really sick the next day, and eating loads of grass. They only tend to do that if something contains too much fat. (Cheese does the same.) Really disappointed as it looks really good and costs a lot!!!
I ended up giving it to the wild "campo" cats and they were eating grass the next day too! And they're used to eating all sorts.
Whilst I understand about transitioning from one type of food to another, my dogs have a variety of home prepared meats and carbohydrates for their dinners with no issues. I would not persist with a food that effects them in this way.
Date of experience: May 13, 2024
Reply from Edgard & Cooper
Thanks for placing an order with Edgard & Cooper and for sharing your experience. 😊
We're sorry that this has been your experience.
We always suggest adhering to a transition diet whenever you are switching from one type of food to another, particularly if it's from brand to brand, from home-cooked meals to pre-prepared meals, or from food containing grains to grain-free paté or kibble.
Dogs with particularly sensitive stomachs can react poorly to a very sudden change in their diet.
You can read more about our suggested transition diet and the importance of following one here: https://faq.edgardcooper.com/en/articles/8857763-how-to-transition-my-dog-to-edgard-cooper
We hope this helps!
Wishing you a good day,
Edgard & Cooper 🐾
Verified
Use a better delivery firm
Use a better delivery firm ! My parcel was never delivered and as my mobility is limited they NEVER delivered to my safe place so not only the cats suffered so did I I never use your firm again as I have lost money and delivery was 0 out to 10 I tend to put this on FB for all to see !!!
Date of experience: December 15, 2023
Reply from Edgard & Cooper
We're sorry to hear that you're not satisfied with our delivery service.
If you have any problems with the delivery (or any other questions), please do not hesitate to contact our customer service team at the following address: help@edgardcooper.com. We can intervene when necessary, or we will replace the parcel if you have difficulty retrieving it from a pickup point.
Unfortunately if you do not make us aware of the problem by contacting us directly, we can't do anything to improve your experience. 😅
We're at your service and ready to assist at all times!
Wishing you a good day,
Edgard & Cooper 🐾
I'm very sorry to say that my cat did…
I'm very sorry to say that my cat did not like this at all. I had a discount code and thought it was worth a try on a few flavours, but sadly she won't touch it. I'll continue with the other company I use for fresh cat food (which also, happily for me, doesn't smell like cat food and is a requirement for myself!). I do have a picky eater so may be okay for others, but not for me. Gave the other two cans away in a food bank. She didn't even like the treats.
Date of experience: January 24, 2025
Reply from Edgard & Cooper
Hi there 👋
Thank you so much for sharing your feedback with us! We're truly sorry to hear that your cat didn't enjoy our food – we know how picky some cats can be, and it's always a little disappointing when things don’t quite work out.
We really appreciate you giving our food a try, and we hope we might have the chance to delight your furry friend with something else in the future. If you ever need anything, don't hesitate to reach out at help@edgardcooper.com – we’re always happy to help! ✉️
Kind regards,
Edgard & Cooper 🐾
3 dogs and 2 cats.
3 dogs and 2 cats.
All of them have diarrhea, took the advice of the site which food would be better for each of them. Ordered it, arrived quickly, all good, spent the time adjusting the new from the old slowly. But after completing everything, still all of them have everyday diarrhea. It's been 42 days, and done many exams if they have anything,our vet said it's the dry food we give. It's looks and smells nice looks also fresh as other's. But not for us. One of the dogs is mine the other 2 are from separate friends.
Date of experience: December 16, 2024
Reply from Edgard & Cooper
Hi Eleni,
Thank you for sharing your detailed feedback, and I’m truly sorry to hear about the difficulties you’ve faced with your pets’ health. We understand how distressing it is when all of your pets are experiencing ongoing digestive issues, especially after taking the time to transition them to new food properly.
While our recipes are crafted with fresh, natural ingredients and designed to be gentle on the digestive system, we recognize that every pet is unique, and some may not tolerate certain ingredients as well as others. It’s concerning to hear that even after a gradual transition and veterinary checks, the issues persist.
If you haven’t already, we’d recommend trying a recipe with fewer or different ingredients, such as those aimed at sensitive stomachs or with a single source of protein. However, based on your experience, we completely understand if you’ve decided to switch to another brand.
We would be happy to discuss this further, please feel free to reach out to us at help@edgardcooper.com, and we’ll assist you right away.
Thank you again for giving us a chance, and we’re sincerely sorry that it didn’t work out for you and your furry companions. 💚
Best regards,
The Edgard & Cooper Team
Great until it goes wrong...
Great until it goes wrong...
Subscription was confirmed May 21, to be delivered May 22.
Emailed the 23 asking when I would receive my parcel as I am moving on the 31. I was told first it had been dispatched, then that there was an error with the order and it had been sent again, then that stock is missing and that they will refund me and send a new order minus the missing stock.
We are now a week after when my order *should* have been delivered with no tracking number (despite asking multiple times) and no update apart from that they are checking with the warehouse team.
I have an elderly, fussy cat who *needs* consistent food - I can't just chop and change his food and I ordered to receive his food last week to ensure that I had a steady supply even when we were at the new house.
The customer service telling me to 'rest assured' repeatedly comes across as condescending when I have to repeatedly chase for an update.
Very poor customer service which is such a shame because I had had no issues until now but now its gone wrong, its gone wrong spectacularly.
Date of experience: May 29, 2024
Reply from Edgard & Cooper
Hi Hayley, thanks for your review.
First of all, we would like to thank you very much for subscribing with us. We deeply regret that you experienced so many delays during the delivery of your package. Obviously, this is absolutely not the service we wish to represent.
We see your package will be delivered to you today. A member of our Customer Happiness Team also ran a 15% refund as compensation.
Once again, we wish to profoundly apologize and will do everything possible to have your next package delivered to you flawlessly. 🌹
Kind regards,
Edgard & Cooper 🐾
Do Not buy from this company
Do Not buy from this company. I chose this food for my cats thinking I was purchasing food that was full of good things. Unfortunately it did look like it was burnt and my cats have gone off this to the extent that they have lost weight. My vet did a test on the food and it showed very little nutrition. I have an unopended box with 2 unopended bags of food in and they have refused to allow me to return this on the grounds that it is outside their 15 day return policy. That is £76 wasted on food my cats wont eat. They have suggested I donate it to the RSPCA. Why would I subject other cats to food of such poor quality. I am angry at myself for allowing my cats to eat this rubbish.
Date of experience: July 31, 2024
Reply from Edgard & Cooper
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and that our food did not meet your expectations, especially regarding the nutrition and appearance of the product.
In the email you sent to us about wanting to return the food, you mentioned that your cats simply dislike it, which is something we completely understand as every pet has its own preferences.
However, we’re concerned to hear about your vet’s findings regarding the nutritional value. If you have official documents or results from your vet's analysis, we would appreciate it if you could share these with our customer service team. Our company nutritionist would be more than happy to review the information.
As mentioned in our previous communication, our return policy allows returns within 15 days of delivery. Unfortunately, as your request was outside of this period, we are unable to process a return. However, we suggested donating the food to the RSPCA or another organization because we believe in minimizing waste and supporting animal welfare.
We understand your frustration, and while we cannot accept the return, we are committed to ensuring that all our products meet the highest standards.
Wishing you a pleasant day,
Edgard & Cooper 🐾
Not Good
For £7 for 8 trays its a rip off.
My cat wouldn't touch it. Really for the cat its equivalent to me eating low fat yogurt and drinking decaf. Ugh. Felix is far superior.
Date of experience: January 07, 2025
Reply from Edgard & Cooper
Hi Doug 👋
We promise, our food is way more exciting than low-fat yogurt and decaf — it’s basically the catnip equivalent of a five-star feast! However, thank you so much for trying out our food and taking the time to share your thoughts. And hey, if Felix ever gets tired of the competition, we’ll be here with the real gourmet. 😎
Warm wishes,
Edgard & Cooper 🐾
Verified
Im so sorry to say my extremely fussy…
Im so sorry to say my extremely fussy cat didn't like your food. Im very disappointed as i have literally tried every cat food.
Date of experience: August 30, 2024
Reply from Edgard & Cooper
Hi Therese, thank you for trying out our cat food and for sharing your experience.
We are extremely sorry that your cat is not fond of our food 😞 Because our food is junk free and free of unhealthy additives, it may happen that cats - by nature creatures of habit - are not immediately convinced by our food. It takes some habituation or training to recognize and appreciate real food.
Also, like humans, cats have their own preferences and do not all like the same food. If you are open to this, you can always try other products from our range 😋.
May we also remind you that we recommend a gradual transition when introducing our food? That way your cat can get used to the food and you can avoid digestive problems such as diarrhea or vomiting. You can find more information here 👉 https://faq.edgardcooper.com/en/articles/8857799-how-to-transition-my-cat-to-edgard-cooper
Thanks for your feedback (we appreciate it!) and for giving our food a chance.
Kind regards,
Edgard & Cooper 🐾
Verified
my cat won't touch any of your food
Unfortunately my cat won't touch any of the food I bought from you. When I mixed a little with her regular food, she refused to eat that as well.
Date of experience: March 31, 2025
Reply from Edgard & Cooper
Hi Diana 👋
Thank you for trying out our food and sharing your opinion. We're really sorry to hear that your cat isn’t enjoying our food. We know how important it is for your feline friend to enjoy every meal!
Every cat has their own preferences, and sometimes it takes a little time to adjust to new flavors or textures. If you’d like, we’d be happy to suggest some alternative recipes that might be more to her taste or help you further with the transition. Feel free to reach out anytime at help@edgardcooper.com 📧
Kind regards,
Edgard & Cooper 🐾
Verified
My cat loves chicken and turkey…
My cat loves chicken and turkey biscuits
I bought a variety of tins and trays she
Didn’t like any of them
Date of experience: June 09, 2025
Reply from Edgard & Cooper
Hi there 👋
We’re so glad to hear your cat’s a fan of our chicken and turkey treats! 😻 But we’re really sorry to hear the tins and trays didn’t hit the same note.
Cats can be picky, but sometimes it also takes a bit of time for them to adjust to new food. That’s why we recommend introducing our food gradually over 10 days, mixing in a little more each day with their current food. This helps avoid tummy troubles like vomiting or diarrhea and gives their taste buds time to adapt.
You can find more info about this in our FAQ 👉 https://faq.edgardcooper.com/en/articles/8857799-how-to-transition-my-cat-to-edgard-cooper
Feel free to drop us a message at hello@edgardcooper.com if you want to explore other flavors or products, we’re happy to help!
With love and whiskers,
The Edgard & Cooper team 🐈
I bought Edgard and Cooper Kitten food…
I bought Edgard and Cooper Kitten food pate from Pets at Home.
Must add this review is for the Duck and chicken pate only.
Excited to see this product that seemed it would be giving my 12 week old kitten the best.
She is not a fussy eater in any way.
But she wouldn’t even taste the food.
She took a sniff and run away as though she was being offered poison.
And this happened repeatedly when trying it again at intervals over a week.
So no idea as to what is wrong with the food.
This reaction has only occurred with Edgard and Cooper’s kitten food.
I aim to serve her the best i can find.
But sadly Edgard and Cooper will not be included.
So now have a box of kitten food gone to waste..
Will try find a cat sanctuary to donate it too
Date of experience: September 03, 2023
Reply from Edgard & Cooper
Hi Safi,
Thank you for contacting us and sharing your opinion.
As I already shared in our private conversation, cats can be very picky and particular about their food.
Edgard & Cooper recipes are fundamentally different from 99% of other brands, since we only use fresh and frozen meat in our food. No meat meal or animal byproduct.
On top of this we add herbs and berries for vitamins from which your kitten will benefit.
Unfortunately, this different approach doesn't always result in enthousiasm from your cat straight away. This is why we recommend to transition to our food slowly, by mixing our food with the brand your cat is used to before completely switching to a full bowl of Edgard & Cooper food.
You can find our recommendations here 👉 https://help.edgardcooper.com/fr_FR/transition/transition
Anyway, thanks for having tried our food and good luck with feeding your kitten in the future 🤗
Warm regards,
Edgard & Cooper 🐾
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.