Luminaldigital Reviews 1,157

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly with website development and design. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with the service, mentioning issues with communication, slow responses, and websites that did not meet expectations or required extensive post-completion work. A few customers also reported being overcharged for services or experiencing difficulties with website functionality after launch.

What people talk about most

Website

Customers consistently note positive experiences with website development and support. Many reviewers... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, patience, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the... See more

Response time

People report positive experiences with response times. Many customers praise the prompt communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was a tricky thing to do arranging an Eventbrite page for multiple events and publishing them on social media. Jodi was brilliant. She was really helpful and worked very hard to get everything s... See more

Rated 5 out of 5 stars

ElevateOM has been looking after our SEO for a few years now we have seen a steady rise in our online presence . Customer service is great ,we have a great dedicated project manager who keeps us updat... See more

Company replied

Rated 5 out of 5 stars

ElevateOM is more than elaborated company. I'm not mentioning this because they are connected with me, but They are just excellent staff helping businesses to leverage their efforts. I can't wai... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with Elevate OM. Keith Emmerson initially took a lot of trouble to understand our complex low budget brief. Then an account team lead by Senior SEO Acount Manager Stacey Swinbur... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The team at Elevate were fantastic

The team at Elevate were fantastic, especially Cristina and Avinash for all of their support and help!
First class service from start to finish

August 30, 2025
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you, Gary!

Rated 5 out of 5 stars

Cristine and Anuj have been really…

Cristine and Anuj have been really helpful and sufficient in order to get my new business's website live. The result is lovely! Thank you guys!

September 8, 2025
Unprompted review
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Reply from Luminaldigital

We're so happy you love your site, Dimitra! Thank you

Rated 5 out of 5 stars

Excellent service delivery

Mark focussed on my problem, listened to me carefully and dealt with my issue in a friendly and profession manner. My issue was addressed in a prompt and effective manner.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

An amazing team

FROM START TO FINISH THE HELP AND SUPPORT I RECEIVED WAS INCREDIBLE
I CAN NOT THANK JACKIE AND ANUJ ENOUGH FOR THEIR PATIENCE WITH ME AND FOR MAKING THE PROCESS EASY WITH BRILLIANT RESULTS

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Gianna from Web Creation is the best

Gianna from Web Creation is simply excellent and good at what she does.

She is a credit to Elevate Marketing and deserves a pay rise or promotion.

She is quick, efficient, customer focusedprofessional and gets the job done

September 1, 2025
Unprompted review
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Reply from Luminaldigital

Thank you, Chris! Big love for Gianni!

Rated 5 out of 5 stars

A big thankyou to Anuj and Jackie

A big thankyou to Anuj and Jackie. You made me a fantastic website, and the communication throughout was great

August 22, 2025
Unprompted review
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Reply from Luminaldigital

We’re really glad you love the website and enjoyed working with us. It was a pleasure!

Rated 5 out of 5 stars

Absolutely thrilled with my new…

Absolutely thrilled with my new website. I have worked with Anuj and Christine throughout the build. Any communication or concerns I had were discussed and addressed effectively with my project manager Christine which was able to put my mind at ease.

The revisions and/or specific requirements I requested were also handled so efficiently and effectively by Anuj and there were times that I agreed on the finished look then changed my mind or realised I wanted something changed and this was done no problem. Highly recommend….Melanie🙏

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

The team were incredibly friendly

The team were incredibly friendly, they listened carefully to what I needed, offered helpful suggestions, and made me feel completely at ease. I was able to leave everything in their capable hands without any worries, and they kept me updated throughout the process. The end result was absolutely amazing, far better than I expected, and the whole job was completed much quicker than I imagined. The level of professionalism, attention to detail, and genuine care they showed really stood out. I wouldn’t hesitate to recommend them to anyone looking for excellent service and fantastic results."

August 14, 2025
Unprompted review
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Reply from Luminaldigital

Thanks for your kind words, James

Rated 5 out of 5 stars

Great looking website

Jackie and Avinash have created a great looking website for my tutoring business. They listened to my requirements, were responsive and made changes to fit the needs of my business. I am very happy with the service they provide and would certainly recommend ElevateOM for website design.

August 14, 2025
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you, Alex.

Rated 1 out of 5 stars

STAY AWAY FROM THIS COMPANY

Honestly, working with Elevate Online Marketing has been a nightmare from start to finish. They talked a big game at the start, but once they got paid, it was radio silence unless I chased them. Deadlines? Completely ignored. The website they made looked like a cheap, cookie-cutter template I could’ve done myself in an hour.

Anytime something went wrong (which was often), they’d somehow make it my fault instead of owning up and fixing it. Communication was slow, the quality was awful, and the whole experience was just stressful and disappointing.

I wish I had gone with literally anyone else. Save yourself the headache and steer clear of this company.

July 1, 2025
Unprompted review
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Reply from Luminaldigital

Sorry, this doesn't sound like us. We have no Art or a client from the Philippines at present.

Rated 5 out of 5 stars

The staff have been cooperative helpful

The staff have been cooperative, positive interactive with feedback every step of the way , they were patient understanding and very helpful they understood my business which was a plus I am grateful 💐!

August 4, 2025
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you for your kind words. We aim to please!

Rated 5 out of 5 stars

Quick and happy to make changes when…

Quick and happy to make changes when required - came up with two designs that were very different which made me think about how I really wanted to sell my operation. Jackie and Avinash shoutout.

July 31, 2025
Unprompted review
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Reply from Luminaldigital

We're so happy to hear this, Nick. Jackie and Avinash are brilliant together!

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Highly recommend Avinash & Cristine

Working with Avinash and Cristine has been one of the most rewarding parts of launching my business.

Together, they delivered a world-class website for my Safari, capturing both the beauty of Botswana’s wilderness and the professionalism needed to attract a global audience. From branding and layout to speed and functionality, their work exceeded expectations at every level. If you're looking for a dedicated, talented, and reliable web development team, I can confidently recommend Avinash and Cristine at ElevateOM. They’re not just service providers they are true partners in success.

Thank you guys

July 22, 2025
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you so much, Masheko! It was an absolute pleasure working with you on this project. We're thrilled to hear the site reflects your vision and the spirit of your Safari. Wishing you continued success!

Rated 5 out of 5 stars

Great service

Great service. Carry you along all through and no matter the changes required, it gets done speedily.

July 8, 2025
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you, Salem!

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