First the positives; The quality of the meats is good especially the chicken and beef burgers and the taste is flavorful. Then there is the timely delivery on each Monday. The negatives; The vegetable... See more
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1853 Suncast Ln, 60510, Batavia, United States
Replied to 99% of negative reviews
Typically replies within 1 week
love this company and love the meals,but
it just became too expensive for me to stay
for more than 3 or four months! but they were
a tremendous help during a crisis when time
is a factor at home ! 👍👍
Some of the food is over cooked. If I microwaved a bit shorty (Maybe 30-60 sec.) would that help?
The delivery was not delayed and the food was delivered on time. Also the food was delicious!!
I've spoken with customer service to get my invoices for my purchases and every time I receive nothing in my inbox. Something so simple is proving to be a hassle.
The meals taste good and the convenience of just heating them works for me
The food says don't freeze but the food comes frozen???
The food is good but you can't rely on your meals being Vegan all the time.
I'm sure the service is great for vegetarians and meat eaters.
I have had a very good experience with Factor. There is a wide verity of dinners to select from. and the meals ares tasty, well balanced, and cooked to perfection. Every dish is portioned appropprely for one person. I like to add a small salad and perhaps a dessert to make the meala complete.
Food was delicious! Packaging was easy. Would like a insulated bag where I could pass that and the ice packs back each month like cook unity does. I have trouble getting the plastic film off the trays. I don't remember that being a problem the last time I got meals
I somehow missed the email giving me the option of skipping this week. I wish you would send two emails with that option. You certainly send enough advertising emails. Might be why I mised the important one!
The Waldorf salad was so bad,, The little bit of greens were spoiled and the walnuts were powder. Not up to your standards. Thru them away as not eatable.
too many over cooked green beans.
Add other vegetables, please.
Meals have been ok.
Selections were delicious. We need to further understand choices.
We appreciated being contacted regarding incorrect labeling.
Find overall quality control inconsistent. Green beans are always woody or over cooked. Not with this last order but a previous one, shredded beef was still attached to a tendon. Also had an order with broccoli that was old with brown spots. We have a few meals that we like and reorder but avoid beef and green beans.
We were hesitant to cancel after the first batch since it was a gift and we wanted to make the most of it. So, we decided to give it another try—but unfortunately, that shipment never arrived. We ended up with no meals, and were told a replacement wasn’t possible. Although they did credit our account, the experience still left a bad taste in my mouth (no pun intended).
On Saturday the Ceasar Salad we ordered for my wife arrived with lettuce that appeared to have been frozen. My two attempts to complain went unanswered. We are disappointed. The other meals that arrived in the same box were fine. I have a picture.
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