Ok service, however the non dairy options leaves much to be desired. Seems like one would be forced rotate between the same couple of meals or have tofu. In 2025, we have much more robust non-dairy op... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
1853 Suncast Ln, 60510, Batavia, United States
Replied to 99% of negative reviews
Typically replies within 1 week
Love the food. Directions on the packaging needs to be larger for those of us older folks
The meals are delayed by a day and i hope they are safe to eat when they do arrive
Meals are tasty. Meals are comparable price- not cheap but not expensive either. In my family, the portion sizes are a snack, but meals are healthy alternative to fast food. Living in a rural area, restaurant choices are very limited. Now I can still take a break from cooking, and know everyone has a choice of a good meal. My son has started taking them to eat for lunch at school. I started with the free box to try it. And Yes, the filets are tender and tasty!
Zero stars if I could. Shipped me an incorrect box with broken containers. Somehow that changed my delivery day and the next order was processed a day early. Customer service is unable to cancel, despite explaining what happened. Now I’m forced to file a chargeback with my bank.
I have had one or two black food contianers broken in the corner. It didn't make cooking them diffecult. but i'm wonder how they got packed and sent.
All meals have been flavorful and there is a wide variety to choose from. My box has arrived on its scheduled day without fault and my meals are packaged impeccably. I use my meals for my lunch at work so that I can have a quick, easy to make ( I microwave) calorie and carb controlled lunch that doesnt take me forever to get together in the mornings. ZERO prep- I love it.
I am gluten sensitive and really like the choices Factor has to offer. however, I find the potatoes consistently undercooked. The soups are very thin. The foil of the plastic containers sometimes doesn't peel off easily and I have to cut around it.
Delivery service is perfect!
The meals were fairly well except for the santa fe salad. The day after I got my box I opened the salad and the lettuce was wilted to the point that it was soggy and I had to throw it out. I then had to go and buy lunch because I was at work....
Horrible people and horrible food don’t ever order any food delivery from them
I didn’t put order in and I don’t want it cause it’s too expensive
Please refund all payments
Patricia White
Food good. Delivery at 12:30am not appreciated. I don't like receiving more than I ordered. Friends not interested in your food. Please restrict your deliveries to my order. When you send extra food I have no room to put it in my refrigerator.
Excellent food, quick delivery, affordable, and convenient. I would love to be able to order without autoshipments.
Cancel these orders I can’t get through a half of box in a week I didn’t want a repeat every week and chicken I am tired of it cancel immediately
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.