Ok service, however the non dairy options leaves much to be desired. Seems like one would be forced rotate between the same couple of meals or have tofu. In 2025, we have much more robust non-dairy op... See more
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1853 Suncast Ln, 60510, Batavia, United States
Replied to 99% of negative reviews
Typically replies within 1 week
The food is good, but I greatly dislike being unable to deselect meals based on ingredients. I have to carefully curate each week's menu, and if I forget to there is a high possibility of getting food that I hate.
Excellent: quality of the ingredients, chefs' attention to details; always fresh and very easy to heat and serve.
The food is delicious and I love the service. The problem with this delivery is one of the meals was punctured open and spilled on a few of the others.
Love your product i am a big fan of factor i will difenitly be buying more meals in future. Its very healthy and easy to order and prepare being single living alone is a perfect fit for my situation working all the time with no real time to prepare meals for myself.
The meals were easy to pick and unpick . I received a discount and sent some meals to my grandson at school.
I've already called in that a meal was missing and there was only one cold gel pack in the box. The box was not cold when I opened it. I didn't feel that the five meals included were safe to eat. I was under the impression from the call that the charges for the week would be reversed. They haven't been. I also reported that FedEx repeatedly has left the box on its side.
On time delivery, food is fresh tasting and flavorful, nice selection, cooks fast.
Honestly I was hesitant at first with ordering "pre made" meals, most like this are terrible.Factor is so different and honestly love the choices of meals and they are actually delicious. I haven't found one I didn't like yet. I look forward to my factor meal everyday, it is also amazing how full you feel after I can go almost all day with just 1 meal. A small snack or 2 during the off times helps keep you rolling. Love this
For the second week in a row, one of the meals (shrimp with zucchini noodles this time) was open and leaking into the box when it arrived. In addition, the main box was stuffed overfull and haphazardly and most of the meal boxes were crushed.
We enjoy the meals, just the right portions. Fresh and delicious. Packaging was very good.
I didn't like the food and found it difficult to get the food choices that I picked
Is the food is fresh, the taste is spot on.
And I love the delivery part.I'm trying to get my A1C down and this is working good for me.
I have had no issues. Food arrives when it says it will. Packaging is always perfect. Food is amazing and there are so many options to choose from. I feel healthier and better. It takes so much off my mind to have these meals on my busy days.
Great food delivered directly to you. Food always arrives on time and is packaged carefully. The portion size is perfect and the variety is amazing. Healthy meals I can eat with in 5 minutes with my busy schedule.
Had a family emergency, tried to cancel the delivery a day before, and the person said they can't stop the shipment. told him I don't know when I'll return home until this emergency resolves itself, so I have spoiled food on my porch. So the rep was no help. So I'm canceling my subscription, GOT THE FEELING HE DIDN'T CARE!!
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