Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the convenience of having pre-made, healthy meals delivered, especially when they lack the time or facilities to cook. The ease of preparation, with many consumers using the meals for quick lunches at work, is a significant advantage. A wide variety of tasty and flavorful meals are available, and the quality of ingredients, particularly the meats, is generally well-regarded. However, there are mixed opinions regarding certain aspects. Some consumers have expressed concerns about the vegetable selection, with broccoli being too prevalent. Others find the portion sizes small for the price, and some report issues with the packaging, specifically the difficulty in removing the plastic film. Delivery reliability is also a point of contention, with some consumers experiencing late or missed deliveries. A few people have also reported issues with the website's user-friendliness.

Based on these reviews

Rated 4 out of 5 stars
Invited

I am buying for myself and my husband. While I enjoy the healthier ingredients in Factor meals, my husband has not liked the meals that are available. Too many meals have green beans and the portions... See more

Rated 4 out of 5 stars
Invited

The meals are a good option for lunch or dinner when you're busy, but it's still a microwave meal. The chicken and beef dishes are usually consistently good but I haven't liked the shrimp or fish meal... See more

Rated 3 out of 5 stars
Invited

First the positives; The quality of the meats is good especially the chicken and beef burgers and the taste is flavorful. Then there is the timely delivery on each Monday. The negatives; The vegetable... See more

Company replied

Rated 3 out of 5 stars
Invited

The meal portions are on the small side and the price is very high... When I do the math, I'm paying almost $20 per meal, which is so unsustainable... And ultimately probably not worth it. I also don'... See more

Rated 2 out of 5 stars
Invited

Find overall quality control inconsistent. Green beans are always woody or over cooked. Not with this last order but a previous one, shredded beef was still attached to a tendon. Also had an order... See more

Company replied

Rated 3 out of 5 stars
Invited

You can improve your ordering. If the client forgets to select new meals for the following week.Don't select some random ones. This past week. I received meals i had never selected before. I had to t... See more

Rated 5 out of 5 stars
Invited

The meals are incredible; taste and quality shows through in every bite. The communication regarding delivery is great. Factor has done their research and knows how to provide a great meal along with... See more

Rated 3 out of 5 stars
Invited

the factor meals that i been getting are a hit and miss. i do like trying new dishes and flavors but nothing is standing out flavor wise and the presentation looks like something you would get from a... See more

Company replied

Rated 2 out of 5 stars
Invited

Had a family emergency, tried to cancel the delivery a day before, and the person said they can't stop the shipment. told him I don't know when I'll return home until this emergency resolves itself, s... See more

Company replied

Rated 4 out of 5 stars
Invited

I like the food. One delivery was on the right day but very late in the day. The other was a day late. I received no communication at all on the day the delivery didn't come until I called the company... See more

Rated 3 out of 5 stars
Invited

Food good. Delivery at 12:30am not appreciated. I don't like receiving more than I ordered. Friends not interested in your food. Please restrict your deliveries to my order. When you send extra food... See more

Company replied

Rated 3 out of 5 stars
Invited

I am gluten sensitive and really like the choices Factor has to offer. however, I find the potatoes consistently undercooked. The soups are very thin. The foil of the plastic containers sometimes doe... See more

Company replied

Rated 3 out of 5 stars
Invited

I like factors meals but after subscribing for several months, I may take a break simply because the cost of each meal for what you actually get simply isnt worth it. I would stay if they dropped the... See more

Company replied

Rated 2 out of 5 stars
Invited

I thought there would be more of a selection, more options such as 2 to 3 meal a week choices, better free items, more realistic pricing. I can honestly eat frozen healthy choice for 25 a week with th... See more

Company replied

Rated 3 out of 5 stars
Invited

You offer a free breakfast item with my order but anything good is "already sold out". I tried placing my order two weeks in advance, but it still says sold out. At this point I believe your offer is... See more

Company replied

Rated 3 out of 5 stars
Invited

I have been happy with my meals in the past. However, there have been some problems. I cancelled an order for the week of Nov. 3 but it was delivered anyway. Plus instead of delivering to my door a... See more

Company replied

Rated 2 out of 5 stars
Invited

You lost my box. Edit: Thank you for your response. I was given an account credit toward a future box for the lost box. However, this does not address the inconvenience of having to re-plan my mea... See more

Company replied

Rated 5 out of 5 stars
Invited

The food has been excellent every time, the deliveries have been consistent and reliable, and what started as a whim to try and find healthier meals has actually turned into a huge game-changer for my... See more

Rated 5 out of 5 stars
Invited

Meals I've chosen have been quite tasty. and very substantial. I haven't really finished an entire meal in one sitting. The only "problem" I've encountered is that peeling back the plastic is a bit di... See more

Rated 5 out of 5 stars
Invited

All meals have been flavorful and there is a wide variety to choose from. My box has arrived on its scheduled day without fault and my meals are packaged impeccably. I use my meals for my lunch at wor... See more

Rated 4 out of 5 stars
Invited

Meals usually range from good to great. Never poor, rarely fair. Presentation always excellent. Quick, easy prep: 1:45 warm up in my microwave. Worst aspect: plastic covering very hard to peel off. Ta... See more

Rated 5 out of 5 stars
Invited

I have had a very good experience with Factor. There is a wide verity of dinners to select from. and the meals ares tasty, well balanced, and cooked to perfection. Every dish is portioned approppre... See more

Rated 3 out of 5 stars
Invited

The meals taste good and delivery is timely however of the 8 meals I have received 7 of them have been chicken. I understood I would receive a variety of meats including beef, pork, fish and seafood.... See more

Company replied

Rated 3 out of 5 stars
Invited

The food has been pretty good so far. I am having an issue with communicating with your website. It keeps wanting to sign me up as a new customer. I'm not able to respond to or rate meals I already ha... See more

Rated 5 out of 5 stars
Verified

I started Factor because I was remodeling the kitchen and I would be without stove or water (counters, etc) for a time (turns out 3 months). They were absolutely delicious. If I didn’t love to cook (r... See more

Rated 5 out of 5 stars
Invited

Love your product i am a big fan of factor i will difenitly be buying more meals in future. Its very healthy and easy to order and prepare being single living alone is a perfect fit for my situation w... See more

Rated 2 out of 5 stars

TOO MUCH SALT (sodium) in every meal. For anyone watching their blood pressure, this is a waste of time and money and BAD for your health. Just tried the first four of my initial ten meal order. Ta... See more

Company replied

Rated 5 out of 5 stars
Invited

Honestly I was hesitant at first with ordering "pre made" meals, most like this are terrible.Factor is so different and honestly love the choices of meals and they are actually delicious. I haven't fo... See more

Rated 4 out of 5 stars
Verified

I haven’t tried all the meal services out there but what Factor is the best if what i have tried to date. Good selection. Tasty. Ability to select diet specific choices. i would recommend that the f... See more

Rated 2 out of 5 stars
Invited

Usually Factor has been terrific, however, this last delivery was missing one meal (Filipino Style Pancit Rice).....I only received 7 of the 8 meals that I ordered. How can this be corrected? Feel... See more

Company replied

Rated 3 out of 5 stars
Invited

The meals that we had were decent but not enough fish options and way too much chicken. Many of the options were just variations of other dishes with a different sauce or veggie. The delivery was very... See more

Company replied

Rated 4 out of 5 stars
Invited

Great Taste and Value. We always enjoy the meals. As long-time WW members, it would be great if you could add WW points to the nutrition information or create a whole category of WW Points-Friendly... See more

Rated 3 out of 5 stars
Invited

The food is acceptable but not great. I am worried abour the amount of saturated fat in some of the meals. Seems high when I compare to Lean Cuisine. Very convenient and delivered time. Wish I had... See more

Rated 4 out of 5 stars
Invited

I really enjoy the food. The delivery needs to follow my directions. I’m a disabled individual so when they leave my food downstairs, it becomes difficult to find someone to help.

Rated 5 out of 5 stars
Invited

They actually taste good. I am surprised. Delivery is reliable and the packaging and food is perfect. It is all a little more expensive then I want to afford but the menu and taste keeps me coming b... See more

Rated 3 out of 5 stars
Invited

I have enjoyed the taste of everything I have tried so far. Unfortunately for me everything has a lot of sodium. This is a concern because of health issues. I wish Factor offered lower sodium optio... See more

Company replied

Rated 3 out of 5 stars
Invited

For the second week in a row, one of the meals (shrimp with zucchini noodles this time) was open and leaking into the box when it arrived. In addition, the main box was stuffed overfull and haphazardl... See more

Company replied

Rated 4 out of 5 stars
Invited

The ordering was easy. I had a damaged meal and customer service was easy to use The vegetable selection seems very heavy on broccoli. Many of the dishes have too much garlic. Portion sizes are ver... See more

Rated 4 out of 5 stars
Invited

Love the meals so far, alot look great but cant have them due to sodium restrictions. Would be nice of there were more low sodium options and not just chicken.

Rated 3 out of 5 stars
Invited

The main dishes are good so far, but I switched to Factor to get more vegetables in each meal, and there are not enough veggies. Maybe offer side veggies/salads to supplement?

Company replied

Rated 2 out of 5 stars
Invited

On Saturday the Ceasar Salad we ordered for my wife arrived with lettuce that appeared to have been frozen. My two attempts to complain went unanswered. We are disappointed. The other meals that a... See more

Company replied

Rated 3 out of 5 stars
Invited

Website not user-friendly The website has been absolutely terrible to work with. It’s telling me I have free breakfast for a year. Not only can I not find it, I think it was purposefully made to... See more

Company replied

Rated 3 out of 5 stars
Invited

The food is good, but I greatly dislike being unable to deselect meals based on ingredients. I have to carefully curate each week's menu, and if I forget to there is a high possibility of getting food... See more

Company replied

Rated 2 out of 5 stars
Invited

I somehow missed the email giving me the option of skipping this week. I wish you would send two emails with that option. You certainly send enough advertising emails. Might be why I mised the importa... See more

Company replied

Rated 2 out of 5 stars

I was a frequent customer with Factor meals. Food is usually pretty good. I had skipped a week and saw they had charged my card for the delivery. I called customer support telling them I had skipped t... See more

Company replied

Rated 4 out of 5 stars
Invited

Food was delicious! Packaging was easy. Would like a insulated bag where I could pass that and the ice packs back each month like cook unity does. I have trouble getting the plastic film off the tra... See more

Rated 3 out of 5 stars
Invited

Pancakes were almost inedible (actually, the blueberry pancakes definitely were)! Salad was wilted, juice was/is great, and the other meals are just as expected- fine, not awesome, but have lots of p... See more

Company replied

Rated 5 out of 5 stars
Invited

Food is absolutely delicious! Arrives on time. Easy to fix. Love not having to figure out what is for lunch or dinner. Thank you

Rated 4 out of 5 stars
Invited

Meals taste pretty good and are shipped well. Sometimes they are not enough food and sometimes we need more options besides chicken. Could also use more options for side items especially since many pe... See more

Rated 5 out of 5 stars
Invited

Thoroughly enjoyed most of the meals (only one where I thought, "that'll be the last time."). Love the convenience of the box's arrivals and the ease of eating healthy meals without cooking so much.... See more

We perform checks on reviews


Company details

  1. #23 of 23 best companies in Online Food Ordering Service
  2. #48 of 48 best companies in Food Products Supplier

About Factor_

Information provided by various external sources


Contact info

3.5

Average

TrustScore 3.5 out of 5

89K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Invited

Good well balanced meals.

Meals are very good and well balanced, but variety is a little lacking. After three months I had to take a break. Delivery is great, but a little more attention to recyclable packaging would be nice. Seems like a lot of trash. Maybe take a lesson from Cook Unity with reusable delivery packs, drain safe ice packs. Not everyone has a garden to use plant fertilizer.

February 28, 2025
Rated 1 out of 5 stars
Invited

I did not order anything

I did not order anything. You charged my bank, and delivered to a house I no longer own. So I’m out $150.00 and a box full of food!

October 30, 2025
Rated 4 out of 5 stars
Invited

Serving size is good

Serving size is good. Number of menu options is good. Freshness is good. Packaging of serving plates meh. Too expensive now that I'm on a fixed income.

October 22, 2025
Rated 4 out of 5 stars
Invited

I enjoy the convenience

I enjoy the convenience. The food is well made. However, too many meals with Green Beans and Chicken. Gets kinda boring day after day. So I took a break for 2 weeks.

November 3, 2025
Rated 4 out of 5 stars
Invited

Overall, Factor meal service meets our expectations

Chicken entrees are consistently fabulous! Quality and cut of meat is great, and dinners are thoroughly cooked with minimal heating for consumer.

Unfortunately, our experience with steak and pork entrees has not been good. These cuts are consistently tough. With my husband's shellfish allergies, we are sadly restricted to chicken, salmon, and ground beef entrees.

Lastly, we realize that due to the process and nature of your meals, vegetable choices are limited. Still, we need to say that green beans are really overused. And unfortunately they are also consistently overdone. We often cook the entrees separately and heat the green beans on their own.

Thanks for the opportunity to comment and share. Overall, the Factor meal service meets our expectations.

November 1, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look