Ok service, however the non dairy options leaves much to be desired. Seems like one would be forced rotate between the same couple of meals or have tofu. In 2025, we have much more robust non-dairy op... See more
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1853 Suncast Ln, 60510, Batavia, United States
Replied to 99% of negative reviews
Typically replies within 1 week
The meals are delicious and the packaging is excellent.
Sometimes the portions of the sides is lacking. I got two teaspoons of mashed potatoes once and about 5 broccoli florets another time.
I can't get into my account via app or online. I was chatting with someone online for ever and hand to exit. Because I have used you previously it's acting like I don't have an active account when I do. If I can't get on to order food I want them this is pointless and I will have to cancel.
I have tried other meals and they are very bland. I am very happy with everything we have received so far. Definitely, will continue with this company.
I had ordered a 4 meal plan. In one of my box's i was missing an item. When reported to factor i was given a credit and was excited to keep using them. found out their policy is, if you have a discount that the credit will not apply to your account until the discount ends. crazy to expect me to pay for all these box's and not get the refund or credit applied to next box. wont be using this service again will just go back to home cooked meals.
My order came today. Insulation had food juice all over. The cardboard sleeve of food was wet. Plastic was lifted up. Juices and sauces all over. Can't take a chance if it's good or not? I requested to have my money refunded. Thank you.
the factor meals that i been getting are a hit and miss. i do like trying new dishes and flavors but nothing is standing out flavor wise and the presentation looks like something you would get from a frozen meal. on a positive note they store well and make a good lunch for work. overall i would only subscribe to factor is you get a large discount on the meals, you are better off packing your own meals for price and the quality you receive.
You offer a free breakfast item with my order but anything good is "already sold out". I tried placing my order two weeks in advance, but it still says sold out. At this point I believe your offer is just a scam. The egg bites that are available are crap - they don't taste good. Pretty disappointed and may br considering a different food service.
Website not user-friendly
The website has been absolutely terrible to work with. It’s telling me I have free breakfast for a year. Not only can I not find it, I think it was purposefully made to be deceiving. If somebody thinks they’re gonna get free breakfast for a year then they think they’re gonna get free breakfast for 365 days. I don’t believe this was accidental. I believe this was intentional and it’s disingenuous.
Other than that, the food is actually pretty decent. Not nearly as good as fresh cooked, but very good to say the least.
The food is good, but I greatly dislike being unable to deselect meals based on ingredients. I have to carefully curate each week's menu, and if I forget to there is a high possibility of getting food that I hate.
The food is delicious and I love the service. The problem with this delivery is one of the meals was punctured open and spilled on a few of the others.
Love your product i am a big fan of factor i will difenitly be buying more meals in future. Its very healthy and easy to order and prepare being single living alone is a perfect fit for my situation working all the time with no real time to prepare meals for myself.
The meals were easy to pick and unpick . I received a discount and sent some meals to my grandson at school.
I've already called in that a meal was missing and there was only one cold gel pack in the box. The box was not cold when I opened it. I didn't feel that the five meals included were safe to eat. I was under the impression from the call that the charges for the week would be reversed. They haven't been. I also reported that FedEx repeatedly has left the box on its side.
On time delivery, food is fresh tasting and flavorful, nice selection, cooks fast.
Honestly I was hesitant at first with ordering "pre made" meals, most like this are terrible.Factor is so different and honestly love the choices of meals and they are actually delicious. I haven't found one I didn't like yet. I look forward to my factor meal everyday, it is also amazing how full you feel after I can go almost all day with just 1 meal. A small snack or 2 during the off times helps keep you rolling. Love this
For the second week in a row, one of the meals (shrimp with zucchini noodles this time) was open and leaking into the box when it arrived. In addition, the main box was stuffed overfull and haphazardly and most of the meal boxes were crushed.
We enjoy the meals, just the right portions. Fresh and delicious. Packaging was very good.
I didn't like the food and found it difficult to get the food choices that I picked
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