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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the convenience and ease of preparation, especially for those with busy lifestyles. People find the meals flavorful and fresh, with a good variety of options available to suit different dietary needs. The website is user-friendly, making it easy to select and customize meals. However, some consumers express mixed feelings regarding certain aspects. There are conflicting opinions about the delivery service and the order process. Some reviewers feel that the quality of the food justifies the price, while others find the portions small and the upcharges for premium options too high. A recurring complaint revolves around cancellations, with some customers expressing dissatisfaction with the company's policies.

Based on these reviews

Rated 3 out of 5 stars
Invited

Ok service, however the non dairy options leaves much to be desired. Seems like one would be forced rotate between the same couple of meals or have tofu. In 2025, we have much more robust non-dairy op... See more

Company replied

Rated 3 out of 5 stars
Invited

I appreciate the convenience of the ready in minutes meals. The packages arrived undamaged and well cooled. All my orders were correct without errors. I love that every dish comes with a list of... See more

Company replied

Rated 3 out of 5 stars
Invited

Everything is really good except for your vegetables. They are god awful soggy tasteless. Don’t know where you came up with broccolini, but it is like chewing straw that’s green awful I have any advic... See more

Company replied

Rated 3 out of 5 stars
Invited

The vegetables, green beans and broccoli, are over cooked and soggy. They are not edible. I would suggest not cooking the vegetables before adding them to the pan. 2 to 3 minutes is long enough to c... See more

Company replied

Rated 5 out of 5 stars
Verified

We decided to try Factor after we received a special offer and we've liked the food so much more than anticipated. The options are varied and while it's not cheap, it's much more affordable and health... See more

Rated 5 out of 5 stars
Invited

The date you order and the date you receive is specific it's not a guessing game You choose exactly what you want to eat and everything I've tried thus far as well as my husband has been delicious and... See more

Company replied

Rated 5 out of 5 stars
Invited

Factor is working very well for me. I’m a professional woman and when I get home from work, the last thing I want to do is cook a meal for one. I’ve noticed all of the advertisements feature men. I’ve... See more

Rated 2 out of 5 stars

The foods I received were tasteless. The vegetables were sweet, also the Mexican meal bland and sweet. I've had better tasting food buying meals in bowls in the freezer section. I do have to admit the... See more

Company replied

Rated 4 out of 5 stars
Invited

I order these meals for my elderly dad. He is enjoying the food and the website is also good, and allows for personalizing his preferences. I do wish the map in their app for delivery would get the... See more

Rated 5 out of 5 stars
Invited

The FACTOR 75 meals arrived as promised and were packaged very professionally. The dry ice packs kept them very cold and ready to go into the refrigerator. The meals are easy to prepare in the micro... See more

Rated 4 out of 5 stars
Invited

Meals are great and very easy to edit orders , but my last meal I didn’t get my breakfast drink which I already reported and heard nothing back, also for the free breakfast I noticed there are a few i... See more

Rated 3 out of 5 stars
Invited

Unfortunately I am not enjoying my dinners so far. I just completely threw away a soup. Food needs salt and pepper and things are a little dry. I will say that I am shocked how well the chicken is coo... See more

Company replied

Rated 4 out of 5 stars
Invited

We are sending food to my husband’s father, who is living alone while his wife is in nursing care in Indiana. Do far he likes the variety, but complained that the meat products are tough. We’ve switch... See more

Company replied

Rated 2 out of 5 stars
Invited

I enjoyed the chicken breasts and thick porkchop as they were all moist. I have been disappointed in the portions shown in photos when I order and actual number of vegetables in my meal box. Like... See more

Company replied

Rated 5 out of 5 stars
Invited

The food is fresh and tastes great. The platform for selecting food is easy to use, aswell the pre selected meals were very good. My only critique would be that the portions could be slightly large... See more

Rated 5 out of 5 stars
Invited

The website is pretty easy to use and if you’re on the fence about some of the pre-selected meals, you can easily edit them and choose meals that are more to your liking. The meals I have had thus fa... See more

Company replied

Rated 4 out of 5 stars
Invited

I have tried multiple other food delivery services in the past, but this is by far the best one thus far! They are well prepared, well seasoned, and I haven’t been disappointed with any of the entrées... See more

Company replied

Rated 3 out of 5 stars
Invited

So far the food has not been all that great, especially the premium steak dinners. Not worth the money at all. Chicken dinners are a little better but not by much. We will try it out one more week bef... See more

Company replied

Rated 5 out of 5 stars
Invited

Absolutely love it. I am very impressed! I ordered this so I wouldn't have to meal prep as much, I started ordering more to do less cooking and still eat very healthy. The food is amazing, flavorful... See more

Company replied

Rated 4 out of 5 stars
Invited

Most meals are wonderful. As a family with disabled members, I would like to suggest that all entrees with vegetables, particularly green beans, be cut into smaller pieces. My family members are unabl... See more

Rated 4 out of 5 stars
Invited

We really enjoy the variety and quality of the Factor meals. I feel the quantity and quality are pretty in line with the pricing. I do wish the premium upcharges were not so high. We have had a few... See more

Company replied

Rated 2 out of 5 stars
Invited

The order auto-renewed without any prompts, I was out of town whwn my order arrived. I tried to cancel before the chwrge was finalized, and certainly before the food was made, but you guys wouldn't le... See more

Company replied

Rated 3 out of 5 stars
Invited

The filet mignon meal is by far the best. The chicken meals are okay, but nothing to write home about. The bowls (the ones that are supposed to be salads) invariably feature hopelessly wilted lettuce... See more

Company replied

Rated 3 out of 5 stars
Invited

The food is ok. I find the chicken dishes so far are the better option. Veggies sometimes are soggy & mash potatoes tend to get soft & a bit runny. The filet & shrimp I paid extra for was not worth it... See more

Company replied

Rated 5 out of 5 stars
Invited

I was just hospitalized for a few days and Factor has stepped in to provide meals for me and my standard poodle. We are tired of broccoli, and the green beans have gotten a bit old even though they ar... See more

Rated 3 out of 5 stars
Invited

For most part... all meals are good, but we don't like vegetables because they are soggy, especially broccoli, and zucchini. Chicken breasts dishes are very good. big and juicy. Only vegetables we... See more

Company replied

Rated 4 out of 5 stars
Invited

So far everything has been great: the shipping is quick and accurate, and the food is delicious. My only complaint is that it's not easy to return the cold packs that are placed around the food in the... See more

Company replied

Rated 4 out of 5 stars
Invited

Overall, fine….had a late order with a missing item once. I would like more low carb options as I’ve been choosing more salads lately which most have been moved to extra/ optional items

Rated 5 out of 5 stars
Invited

I found the meals to have good flavor and seemed fresh. A couple areas of room for improvement. - Add more options with higher calorie counts. I do a lot of running and 500 calories really isn’... See more

Company replied

Rated 4 out of 5 stars
Invited

It's great food for 5 days after 6 days I get diarrhea not that bad but for such an awesome gourmet that it is you want to eat it any way because the food is awesome. I guess I'll order less and eat a... See more

Rated 5 out of 5 stars
Invited

The food is fresh and delicious! So easy to prepare and plate. Delivery is right on time and always arrives chilled. The portions are perfect and honestly I can't think of one thing to complain about!... See more

Rated 2 out of 5 stars
Invited

I really enjoy my factor meals. However, more and more frequently there are delivery delays. The partnership with DoorDash is particularly challenging. I’ve connected a few times with customer service... See more

Company replied

Rated 2 out of 5 stars

There's no doubt the food is good - but the fact they're using doordash as their delivery service is completely unacceptable. We have only been getting Factor for 2 weeks now, and both weeks the deliv... See more

Company replied

Rated 3 out of 5 stars
Invited

More variety of vegetables in the meals. The salads are awful. The lettuce is brown. The quality of the red meat isn’t good. Everything kind of tastes the same. Better variety for those of us that can... See more

Company replied

Rated 4 out of 5 stars
Invited

The food is good but dont expect it to look like the food in the commercials. Also I was disappointed in the portions. One meal I had only 4 sprigs of broccoli. Another I had zucchini and I got abou... See more

Rated 5 out of 5 stars
Invited

I love how easy it is to pick different meals to try & then they're delivered on time right to my door! So far evey meal I've had, I've loved!! The portion sizes are perfect, I have never had any food... See more

Rated 3 out of 5 stars
Invited

Out of 10 entrees and 1 breakfast, I have only liked the free breakfast and 1 entree. The sauces on the entrees are not good at all. I have wasted 9 meals. Every time I try to order the free breakfas... See more

Company replied

Rated 4 out of 5 stars
Invited

Chicken breast dishes have been good. Green beans good. Add more mushrooms, carrots to the veggies. Be nice to have beef options that are not extra.. beef tips, smaller steak.

Rated 4 out of 5 stars
Invited

The meals are fabulous. I've enjoyed every one of them. Delicious and very filling I have no complaints thank you factor for making my life so much easier.

Rated 3 out of 5 stars
Invited

Factor does not offer enough fish options. I personally prefer Atlantic Ocean fish. I have not ever seen any Cod or Haddock on the menu. The Atlantic Salmon is a good option although I see some of the... See more

Company replied

Rated 5 out of 5 stars
Invited

Great selections for all types of diets. Good value. Just the right portions. Easy preparation with directions with each meal. Makes for a great meal when you need a meal in a hurry.

Rated 4 out of 5 stars
Invited

The food is very good. I wish the cooking instructions were better written, with a bit bolder font. The website to make any changes are a little difficult on Desktop, Probably written for iphones,... See more

Rated 4 out of 5 stars
Invited

Ease of ordering. Nice selection of meals. On time drlivery. Sauce/gravy all taste the same and after cooking & are thick like peanut butter. Have to add a bit of water to thin it out. Brocolli flo... See more

Rated 4 out of 5 stars
Invited

For the most part better than Tovala. Left them after 2 years. The issue I have with your food is it it small. My god it’s tiny. And I don’t like that the special I have (free breakfast) which is basi... See more

Rated 5 out of 5 stars
Invited

The box came when expected and even though it was heavy, I was able to carry it inside. The packages were conveniently packaged and ready to refrigerate. It is easy to spearate recycleable materials... See more

Rated 4 out of 5 stars
Invited

Overall, it's been a good experience, I wasn't happy that I was shorted 2 meals in one box. However, I cannot use the credit until I keep on purchasing more boxes.because I still I'm getting a discoun... See more

Rated 4 out of 5 stars
Invited

I only eat one meal a day and the portions in the meals that y'all serve are very small it would be nice if you could double the portions in the meals

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Company details

  1. #23 of 23 best companies in Online Food Ordering Service
  2. #48 of 48 best companies in Food Products Supplier

About Factor_

Information provided by various external sources


Contact info

3.5

Average

TrustScore 3.5 out of 5

89K reviews

5-star
4-star
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2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Invited

Great, but….

Sometimes the portions of the sides is lacking. I got two teaspoons of mashed potatoes once and about 5 broccoli florets another time.

October 5, 2025
Rated 1 out of 5 stars
Invited

I can't get into my account via app or…

I can't get into my account via app or online. I was chatting with someone online for ever and hand to exit. Because I have used you previously it's acting like I don't have an active account when I do. If I can't get on to order food I want them this is pointless and I will have to cancel.

October 26, 2025
Rated 1 out of 5 stars
Invited

policy needs reworked.

I had ordered a 4 meal plan. In one of my box's i was missing an item. When reported to factor i was given a credit and was excited to keep using them. found out their policy is, if you have a discount that the credit will not apply to your account until the discount ends. crazy to expect me to pay for all these box's and not get the refund or credit applied to next box. wont be using this service again will just go back to home cooked meals.

October 15, 2025
Rated 1 out of 5 stars
Invited

Good or bad?

My order came today. Insulation had food juice all over. The cardboard sleeve of food was wet. Plastic was lifted up. Juices and sauces all over. Can't take a chance if it's good or not? I requested to have my money refunded. Thank you.

October 6, 2025
Rated 3 out of 5 stars
Invited

a hit and a miss

the factor meals that i been getting are a hit and miss. i do like trying new dishes and flavors but nothing is standing out flavor wise and the presentation looks like something you would get from a frozen meal. on a positive note they store well and make a good lunch for work. overall i would only subscribe to factor is you get a large discount on the meals, you are better off packing your own meals for price and the quality you receive.

October 11, 2025
Rated 3 out of 5 stars
Invited

You offer a free breakfast item with my…

You offer a free breakfast item with my order but anything good is "already sold out". I tried placing my order two weeks in advance, but it still says sold out. At this point I believe your offer is just a scam. The egg bites that are available are crap - they don't taste good. Pretty disappointed and may br considering a different food service.

October 13, 2025
Rated 3 out of 5 stars
Invited

Website not user-friendly

Website not user-friendly

The website has been absolutely terrible to work with. It’s telling me I have free breakfast for a year. Not only can I not find it, I think it was purposefully made to be deceiving. If somebody thinks they’re gonna get free breakfast for a year then they think they’re gonna get free breakfast for 365 days. I don’t believe this was accidental. I believe this was intentional and it’s disingenuous.

Other than that, the food is actually pretty decent. Not nearly as good as fresh cooked, but very good to say the least.

October 14, 2025
Rated 3 out of 5 stars
Invited

More customization needed

The food is good, but I greatly dislike being unable to deselect meals based on ingredients. I have to carefully curate each week's menu, and if I forget to there is a high possibility of getting food that I hate.

September 28, 2025
Rated 5 out of 5 stars
Invited

Great quality food

Love your product i am a big fan of factor i will difenitly be buying more meals in future. Its very healthy and easy to order and prepare being single living alone is a perfect fit for my situation working all the time with no real time to prepare meals for myself.

October 23, 2025
Rated 1 out of 5 stars
Invited

Short a meal and box was delivered warm

I've already called in that a meal was missing and there was only one cold gel pack in the box. The box was not cold when I opened it. I didn't feel that the five meals included were safe to eat. I was under the impression from the call that the charges for the week would be reversed. They haven't been. I also reported that FedEx repeatedly has left the box on its side.

October 15, 2025
Rated 5 out of 5 stars
Invited

Honestly I was hesitant at first with…

Honestly I was hesitant at first with ordering "pre made" meals, most like this are terrible.Factor is so different and honestly love the choices of meals and they are actually delicious. I haven't found one I didn't like yet. I look forward to my factor meal everyday, it is also amazing how full you feel after I can go almost all day with just 1 meal. A small snack or 2 during the off times helps keep you rolling. Love this

October 14, 2025
Rated 3 out of 5 stars
Invited

For the second week in a row

For the second week in a row, one of the meals (shrimp with zucchini noodles this time) was open and leaking into the box when it arrived. In addition, the main box was stuffed overfull and haphazardly and most of the meal boxes were crushed.

August 9, 2025

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