First the positives; The quality of the meats is good especially the chicken and beef burgers and the taste is flavorful. Then there is the timely delivery on each Monday. The negatives; The vegetable... See more
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1853 Suncast Ln, 60510, Batavia, United States
Replied to 99% of negative reviews
Typically replies within 1 week
I do have problem with your website….try to order my preference…
The food is good and easy to prepare. The selection is good and divided into various dietary needs. You are free to select across the various menus.
I started Factor because I was remodeling the kitchen and I would be without stove or water (counters, etc) for a time (turns out 3 months). They were absolutely delicious. If I didn’t love to cook (reason for kitchen remodel) I would have probably just continued my Factor subscription!
I have been happy with my meals in the past. However, there have been some problems. I cancelled an order for the week of Nov. 3 but it was delivered anyway. Plus instead of delivering to my door as was done in the past, several times it was just left at front of my apartment building and I do not trust that the meals are safe to eat being left out like that. I am elderly and live on the 2nd floor and cannot be carrying large boxes upstairs. That was one of the benefits of home delivery but this has happened before and I am likely to end my subscription if it continues.
Straight up lied about pricing for a veteran and I had three separate charges that were significantly higher that what my box and the discount code were going to be. It is shameful to offer a discount to veterans and then turn around and straight up rip them off. I will shout from the mountains to every veteran I know to not use this meal service.
I am canceling my F_ for good this time! CHECK YOUR RECEIPTS if you get FACTOR! Supposably you get "FREE - Add-Ons" but they charge you for it.
• Subtotal: $110.90
(Meals: $103.92 + Add-ons: $6.98)
• Shipping: $10.99
• Total Before Discount: $121.89
• Voucher Applied: -$58.94
Total Paid: $62.95
Once I called Jadden out on it.... He never replied back to my emails! :( $6.98 you say isn't much, but month after month it will add up. My discount was supposedly 50% off first & 20% off a few after that plus 2 free Ad-ons for life of subscription. Add-ons in 1 year would cost me 83.76. Your not gaining anything here, Cook Yourself!
I really like most of the meals. Only two so far that I didn't care for. It's too bad that you couldn't recycle the insulation stuff rather than throwing it away.
I like factors meals but after subscribing for several months, I may take a break simply because the cost of each meal for what you actually get simply isnt worth it. I would stay if they dropped the price a few bucks, but for $11.00 per meal that is more like a snack, Im gonna have to cancel soon. Food tastes great, but too expensive, and also the sodium content is through the roof.
TOO MUCH SALT (sodium) in every meal. For anyone watching their blood pressure, this is a waste of time and money and BAD for your health. Just tried the first four of my initial ten meal order. Taste - basically ok. Delivery - on time as requested from Door Dash. But 800 to 900 mg of salt in every meal? Your nutritionists are out of their minds. How can you call that "healthy"? Just deactivated the plan and will cancel.
The ordering was easy. I had a damaged meal and customer service was easy to use
The vegetable selection seems very heavy on broccoli. Many of the dishes have too much garlic. Portion sizes are very generous and filling
I didn't know I was getting this order until I received the shipping info. I had not had the opportunity to select the meals, so received six different meals that I didn't pick. At least three of the meals are ones we don't like (i.e. pork chops). Consequently, I will be cutting way back on the frequency of our orders. Also, the weekly price jumped out of no where from $ 82+ to over $100.
Meals are very good. Our shipments get delayed occasionally for some reason. My biggest comment is how pricey the meals are and there seems to be little rewards. I would like to be able to get a free box after so many weeks, rather than giving friends free boxes. A rewards plan please.
Love the food. Directions on the packaging needs to be larger for those of us older folks
The meals are delayed by a day and i hope they are safe to eat when they do arrive
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