First the positives; The quality of the meats is good especially the chicken and beef burgers and the taste is flavorful. Then there is the timely delivery on each Monday. The negatives; The vegetable... See more
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1853 Suncast Ln, 60510, Batavia, United States
Replied to 99% of negative reviews
Typically replies within 1 week
I am gluten sensitive and really like the choices Factor has to offer. however, I find the potatoes consistently undercooked. The soups are very thin. The foil of the plastic containers sometimes doesn't peel off easily and I have to cut around it.
Delivery service is perfect!
The meals were fairly well except for the santa fe salad. The day after I got my box I opened the salad and the lettuce was wilted to the point that it was soggy and I had to throw it out. I then had to go and buy lunch because I was at work....
Horrible people and horrible food don’t ever order any food delivery from them
I didn’t put order in and I don’t want it cause it’s too expensive
Please refund all payments
Patricia White
Food good. Delivery at 12:30am not appreciated. I don't like receiving more than I ordered. Friends not interested in your food. Please restrict your deliveries to my order. When you send extra food I have no room to put it in my refrigerator.
Excellent food, quick delivery, affordable, and convenient. I would love to be able to order without autoshipments.
Cancel these orders I can’t get through a half of box in a week I didn’t want a repeat every week and chicken I am tired of it cancel immediately
The meals are delicious and the packaging is excellent.
Sometimes the portions of the sides is lacking. I got two teaspoons of mashed potatoes once and about 5 broccoli florets another time.
I can't get into my account via app or online. I was chatting with someone online for ever and hand to exit. Because I have used you previously it's acting like I don't have an active account when I do. If I can't get on to order food I want them this is pointless and I will have to cancel.
I have tried other meals and they are very bland. I am very happy with everything we have received so far. Definitely, will continue with this company.
I had ordered a 4 meal plan. In one of my box's i was missing an item. When reported to factor i was given a credit and was excited to keep using them. found out their policy is, if you have a discount that the credit will not apply to your account until the discount ends. crazy to expect me to pay for all these box's and not get the refund or credit applied to next box. wont be using this service again will just go back to home cooked meals.
My order came today. Insulation had food juice all over. The cardboard sleeve of food was wet. Plastic was lifted up. Juices and sauces all over. Can't take a chance if it's good or not? I requested to have my money refunded. Thank you.
the factor meals that i been getting are a hit and miss. i do like trying new dishes and flavors but nothing is standing out flavor wise and the presentation looks like something you would get from a frozen meal. on a positive note they store well and make a good lunch for work. overall i would only subscribe to factor is you get a large discount on the meals, you are better off packing your own meals for price and the quality you receive.
You offer a free breakfast item with my order but anything good is "already sold out". I tried placing my order two weeks in advance, but it still says sold out. At this point I believe your offer is just a scam. The egg bites that are available are crap - they don't taste good. Pretty disappointed and may br considering a different food service.
Website not user-friendly
The website has been absolutely terrible to work with. It’s telling me I have free breakfast for a year. Not only can I not find it, I think it was purposefully made to be deceiving. If somebody thinks they’re gonna get free breakfast for a year then they think they’re gonna get free breakfast for 365 days. I don’t believe this was accidental. I believe this was intentional and it’s disingenuous.
Other than that, the food is actually pretty decent. Not nearly as good as fresh cooked, but very good to say the least.
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