First the positives; The quality of the meats is good especially the chicken and beef burgers and the taste is flavorful. Then there is the timely delivery on each Monday. The negatives; The vegetable... See more
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1853 Suncast Ln, 60510, Batavia, United States
Replied to 99% of negative reviews
Typically replies within 1 week
Meals are tasty. Meals are comparable price- not cheap but not expensive either. In my family, the portion sizes are a snack, but meals are healthy alternative to fast food. Living in a rural area, restaurant choices are very limited. Now I can still take a break from cooking, and know everyone has a choice of a good meal. My son has started taking them to eat for lunch at school. I started with the free box to try it. And Yes, the filets are tender and tasty!
Zero stars if I could. Shipped me an incorrect box with broken containers. Somehow that changed my delivery day and the next order was processed a day early. Customer service is unable to cancel, despite explaining what happened. Now I’m forced to file a chargeback with my bank.

Reply from Factor_
I have had one or two black food contianers broken in the corner. It didn't make cooking them diffecult. but i'm wonder how they got packed and sent.
All meals have been flavorful and there is a wide variety to choose from. My box has arrived on its scheduled day without fault and my meals are packaged impeccably. I use my meals for my lunch at work so that I can have a quick, easy to make ( I microwave) calorie and carb controlled lunch that doesnt take me forever to get together in the mornings. ZERO prep- I love it.
I am gluten sensitive and really like the choices Factor has to offer. however, I find the potatoes consistently undercooked. The soups are very thin. The foil of the plastic containers sometimes doesn't peel off easily and I have to cut around it.
Delivery service is perfect!

Reply from Factor_
The meals were fairly well except for the santa fe salad. The day after I got my box I opened the salad and the lettuce was wilted to the point that it was soggy and I had to throw it out. I then had to go and buy lunch because I was at work....
Horrible people and horrible food don’t ever order any food delivery from them

Reply from Factor_
I didn’t put order in and I don’t want it cause it’s too expensive
Please refund all payments
Patricia White

Reply from Factor_
Food good. Delivery at 12:30am not appreciated. I don't like receiving more than I ordered. Friends not interested in your food. Please restrict your deliveries to my order. When you send extra food I have no room to put it in my refrigerator.

Reply from Factor_
Excellent food, quick delivery, affordable, and convenient. I would love to be able to order without autoshipments.
Cancel these orders I can’t get through a half of box in a week I didn’t want a repeat every week and chicken I am tired of it cancel immediately

Reply from Factor_
The meals are delicious and the packaging is excellent.
Sometimes the portions of the sides is lacking. I got two teaspoons of mashed potatoes once and about 5 broccoli florets another time.
I can't get into my account via app or online. I was chatting with someone online for ever and hand to exit. Because I have used you previously it's acting like I don't have an active account when I do. If I can't get on to order food I want them this is pointless and I will have to cancel.

Reply from Factor_
I have tried other meals and they are very bland. I am very happy with everything we have received so far. Definitely, will continue with this company.
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