Ok service, however the non dairy options leaves much to be desired. Seems like one would be forced rotate between the same couple of meals or have tofu. In 2025, we have much more robust non-dairy op... See more
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1853 Suncast Ln, 60510, Batavia, United States
Replied to 99% of negative reviews
Typically replies within 1 week
I haven’t tried all the meal services out there but what Factor is the best if what i have tried to date. Good selection. Tasty. Ability to select diet specific choices.
i would recommend that the film cover open on the entree side and that the instructions be consistently printed in a font i can read.
I am on a med with appetite suppression and your meals are flavorful to overcome that
First of all, the food is great - ALL of it. I enjoy meal time.
BUT, the tear off top is the pits. It seldom comes off correctly. It does not come unstuck as designed. Call me picky, but you guys should be able to better than this!
I have enjoyed every meal so far. I also like the reliable delivery every week.
The order did not ship when it was said to be shopped, and this shipment is the second one that was late.
Missing one of four meals this week. The week prior I was not happy with the quantity of veggies in one of the meals - it was nearly empty when I received it.
Food is excellent and the fact that they are fully prepared is perfect!
I’ve had a lot of yummy food. But customer service is awful if you have an issue!
I’ve like almost every meal I’ve gotten. My biggest criticism is the sodium content is so high in these meals. It would be nice to have that cut way down, and ppl can season with salt and pepper as desired
Gave me food I didn't order. I canceled my subscription. Second time this happened
The food is very deleting and the service was great
We've been happy with the meals we've gotten so far. We don't have a lot of experience with the service yet.
I very much liked the conveyance in quickly cooking the meals. The issue i am having is that the vegetables get overcooked when hitting up the meats which gets a little dried out. Also, we did not like the flavor of the pasta dish. The other three dish flavors were ok but they did not seemed to taste like a freshly made dish and if almost felt like we were eating a frozen food dish because their was water in a couple of the dishes. Also, one of the dishes had a broken container which i had already reported to you. We will see how the next shipment goes this coming week.
Didn't receive my box a week ago and still haven't received a refund.
Meals I've chosen have been quite tasty. and very substantial. I haven't really finished an entire meal in one sitting. The only "problem" I've encountered is that peeling back the plastic is a bit difficult especially when we need to open midway to stir and return to the microwave. The container is quite hot at that point.
Too much redundancy, i.e. smoky gouda ., not enough variety in vegetables. hard to find alternate meals for variety that are affordable. Little seasoning
11/2/2025
I want to discontinue my subscription immediately.
I am tired of chicken,80 to 90 % in all meals!
And high in CARBS,more than I had thought ,I am type two Diabetic.
So please cancel all my orders.Thank you
Hidehiko Chino
3601 Ames Place
Carlsbad,Ca. 92010
i
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