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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the convenience of having ready-made meals delivered, which simplifies meal times, especially for those with busy schedules or limited cooking abilities. People find the meals tasty, with a wide variety of options available. The packaging is also well-received, ensuring that the food arrives fresh and in good condition. However, some consumers have expressed concerns about specific aspects of the service. Some reviewers find that the vegetable portions are small and that there is a lack of variety in the vegetable options. A few consumers have reported issues with the packaging, such as difficulty peeling back the plastic or broken containers. There are also complaints about the sodium content in the meals being too high. Finally, some reviewers mentioned negative experiences with the cancellation process.

Based on these reviews

Rated 3 out of 5 stars
Invited

First the positives; The quality of the meats is good especially the chicken and beef burgers and the taste is flavorful. Then there is the timely delivery on each Monday. The negatives; The vegetable... See more

Company replied

Rated 3 out of 5 stars
Invited

the factor meals that i been getting are a hit and miss. i do like trying new dishes and flavors but nothing is standing out flavor wise and the presentation looks like something you would get from a... See more

Company replied

Rated 3 out of 5 stars
Invited

I am gluten sensitive and really like the choices Factor has to offer. however, I find the potatoes consistently undercooked. The soups are very thin. The foil of the plastic containers sometimes doe... See more

Company replied

Rated 3 out of 5 stars
Invited

You offer a free breakfast item with my order but anything good is "already sold out". I tried placing my order two weeks in advance, but it still says sold out. At this point I believe your offer is... See more

Company replied

Rated 2 out of 5 stars
Invited

Had a family emergency, tried to cancel the delivery a day before, and the person said they can't stop the shipment. told him I don't know when I'll return home until this emergency resolves itself, s... See more

Company replied

Rated 2 out of 5 stars
Invited

I thought there would be more of a selection, more options such as 2 to 3 meal a week choices, better free items, more realistic pricing. I can honestly eat frozen healthy choice for 25 a week with th... See more

Company replied

Rated 3 out of 5 stars
Invited

Food good. Delivery at 12:30am not appreciated. I don't like receiving more than I ordered. Friends not interested in your food. Please restrict your deliveries to my order. When you send extra food... See more

Company replied

Rated 2 out of 5 stars
Invited

You lost my box. Edit: Thank you for your response. I was given an account credit toward a future box for the lost box. However, this does not address the inconvenience of having to re-plan my mea... See more

Company replied

Rated 5 out of 5 stars
Invited

All meals have been flavorful and there is a wide variety to choose from. My box has arrived on its scheduled day without fault and my meals are packaged impeccably. I use my meals for my lunch at wor... See more

Rated 5 out of 5 stars
Invited

I've tried different delivery services but this company is by far the best. The food comes prepared and ready to eat in 5 minutes. Delicious food that doesn't taste like a TV dinner. Especially helpfu... See more

Rated 5 out of 5 stars
Invited

Meals I've chosen have been quite tasty. and very substantial. I haven't really finished an entire meal in one sitting. The only "problem" I've encountered is that peeling back the plastic is a bit di... See more

Rated 4 out of 5 stars
Invited

Meals usually range from good to great. Never poor, rarely fair. Presentation always excellent. Quick, easy prep: 1:45 warm up in my microwave. Worst aspect: plastic covering very hard to peel off. Ta... See more

Rated 2 out of 5 stars
Verified

I watch every Factor commercial with the same thoughts. My meals never looked like that, my portions were never like that, my veggies were never THAT green, (not fresh green, but army green) I had a... See more

Company replied

Rated 5 out of 5 stars
Invited

Love your product i am a big fan of factor i will difenitly be buying more meals in future. Its very healthy and easy to order and prepare being single living alone is a perfect fit for my situation w... See more

Rated 5 out of 5 stars
Invited

Honestly I was hesitant at first with ordering "pre made" meals, most like this are terrible.Factor is so different and honestly love the choices of meals and they are actually delicious. I haven't fo... See more

Rated 2 out of 5 stars
Invited

Usually Factor has been terrific, however, this last delivery was missing one meal (Filipino Style Pancit Rice).....I only received 7 of the 8 meals that I ordered. How can this be corrected? Feel... See more

Company replied

Rated 3 out of 5 stars
Invited

The meals that we had were decent but not enough fish options and way too much chicken. Many of the options were just variations of other dishes with a different sauce or veggie. The delivery was very... See more

Company replied

Rated 2 out of 5 stars

TOO MUCH SALT (sodium) in every meal. For anyone watching their blood pressure, this is a waste of time and money and BAD for your health. Just tried the first four of my initial ten meal order. Ta... See more

Company replied

Rated 3 out of 5 stars
Invited

The meals are mediocre in taste. Portions are small which is ok with me as I am a senior citizen. Disappointed that freezing the dinners is not recommended. I order the Keto meals, and they are h... See more

Company replied

Rated 3 out of 5 stars
Invited

I very much liked the conveyance in quickly cooking the meals. The issue i am having is that the vegetables get overcooked when hitting up the meats which gets a little dried out. Also, we did not l... See more

Company replied

Rated 3 out of 5 stars
Invited

The meals themselves taste good, but the nutrition isnt actually that great. The sodium is high or higher than your typical frozen meal and the fat is always very high regardless of the ingredients. I... See more

Company replied

Rated 3 out of 5 stars
Invited

For the second week in a row, one of the meals (shrimp with zucchini noodles this time) was open and leaking into the box when it arrived. In addition, the main box was stuffed overfull and haphazardl... See more

Company replied

Rated 4 out of 5 stars
Verified

I haven’t tried all the meal services out there but what Factor is the best if what i have tried to date. Good selection. Tasty. Ability to select diet specific choices. i would recommend that the f... See more

Rated 5 out of 5 stars
Invited

I appreciate the extreme care in packaging and shipping to ensure that fresh meals are received. As far as the meals go, I have enjoyed every meal I have had to date. Very tasty and dietarily friendl... See more

Rated 3 out of 5 stars
Invited

Website not user-friendly The website has been absolutely terrible to work with. It’s telling me I have free breakfast for a year. Not only can I not find it, I think it was purposefully made to... See more

Company replied

Rated 4 out of 5 stars
Invited

The ordering was easy. I had a damaged meal and customer service was easy to use The vegetable selection seems very heavy on broccoli. Many of the dishes have too much garlic. Portion sizes are ver... See more

Rated 2 out of 5 stars
Invited

11/2/2025 I want to discontinue my subscription immediately. I am tired of chicken,80 to 90 % in all meals! And high in CARBS,more than I had thought ,I am type two Diabetic. So p... See more

Company replied

Rated 3 out of 5 stars
Invited

The food is good, but I greatly dislike being unable to deselect meals based on ingredients. I have to carefully curate each week's menu, and if I forget to there is a high possibility of getting food... See more

Company replied

Rated 4 out of 5 stars
Invited

So order always comes in time now and we'll packaged. We always like the meals we choose however this is first time that the chicken in the Buffalo chicken dinner had alot of gristle in every piece!... See more

Rated 4 out of 5 stars
Invited

One suggestion, the size of text/type for the heating instructions are way too small. I would hesitate to sent this product to an elderly family member or friend for that reason. Btw, I love the f... See more

Rated 5 out of 5 stars
Invited

The chicken is moist and delicious. Green beans are usually very good. I love the cheese sauces. No steak unless you want to pay double. Free breakfasts often sold out, yet they are available to p... See more

Rated 3 out of 5 stars
Invited

I very much enjoy the meals. Actually one of the best tasting meal boxes we have gotten. My problem is that it comes in plastic cooking containers. There are other options that would be much more sust... See more

Company replied

Rated 4 out of 5 stars
Invited

Too much redundancy, i.e. smoky gouda ., not enough variety in vegetables. hard to find alternate meals for variety that are affordable. Little seasoning

Rated 5 out of 5 stars
Invited

The food arrives promptly each week and tastes great. I know I’m getting a better quality of food than eating out or grabbing fast food. This has simplified meal time for me immensely as a recent wido... See more

Rated 4 out of 5 stars
Invited

I’ve like almost every meal I’ve gotten. My biggest criticism is the sodium content is so high in these meals. It would be nice to have that cut way down, and ppl can season with salt and pepper as... See more

Rated 5 out of 5 stars
Invited

Great food delivered directly to you. Food always arrives on time and is packaged carefully. The portion size is perfect and the variety is amazing. Healthy meals I can eat with in 5 minutes with my b... See more

Rated 5 out of 5 stars
Invited

Cooking for one is no fun. Your meals make meal time more interesting. Only suggestion I have is please use a larger font for the instructions. I had to find my old magnifying glass to be able to re... See more

Rated 3 out of 5 stars
Invited

The meals I chose were all satisfactory, but not great! I did like that they were easy to prepare in a short time. I supplemented them with more fresh fruits & veggies. Having them for 2 weeks was... See more

Company replied

Rated 3 out of 5 stars
Invited

Most of the meals have been flavorful and easy to fix. Has reduced some stress of having to meal plan and cook. A positive.Vegetable sides are often skimpy. Heavy on chicken. We're just 2 weeks in an... See more

Company replied

Rated 4 out of 5 stars
Invited

Meals are very good. Our shipments get delayed occasionally for some reason. My biggest comment is how pricey the meals are and there seems to be little rewards. I would like to be able to get a free... See more

Rated 5 out of 5 stars
Invited

My experience have been wonderful. I really enjoy my meal and i look forward to it every day. I wish that all older folks could give it a try, although living on a limited budget. I love the fact that... See more

Rated 4 out of 5 stars
Invited

Sometimes the portions of the sides is lacking. I got two teaspoons of mashed potatoes once and about 5 broccoli florets another time.

Rated 5 out of 5 stars

I have had no issues. Food arrives when it says it will. Packaging is always perfect. Food is amazing and there are so many options to choose from. I feel healthier and better. It takes so much off my... See more

Rated 4 out of 5 stars
Invited

Meals taste pretty good and are shipped well. Sometimes they are not enough food and sometimes we need more options besides chicken. Could also use more options for side items especially since many pe... See more

Rated 4 out of 5 stars
Invited

I've really enjoyed your meals. I've eaten veggies I'd never tried before. Learning I like some new foods. Only one complaint. They cost too much for a person 78 and on SS fixed income.

Rated 4 out of 5 stars
Invited

I have had one or two black food contianers broken in the corner. It didn't make cooking them diffecult. but i'm wonder how they got packed and sent.

Rated 4 out of 5 stars
Invited

The entrees we have tried are surprisingly good and the balanced amount satisfies. However at least 50% the vegetables are either bland or too under cooked. So not liking many of the vegetables. A... See more

Rated 5 out of 5 stars
Invited

Meals are tasty. Meals are comparable price- not cheap but not expensive either. In my family, the portion sizes are a snack, but meals are healthy alternative to fast food. Living in a rural area,... See more

Rated 5 out of 5 stars
Invited

Thoroughly enjoyed most of the meals (only one where I thought, "that'll be the last time."). Love the convenience of the box's arrivals and the ease of eating healthy meals without cooking so much.... See more

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Company details

  1. #23 of 23 best companies in Online Food Ordering Service
  2. #48 of 48 best companies in Food Products Supplier

About Factor_

Information provided by various external sources


Contact info

3.5

Average

TrustScore 3.5 out of 5

89K reviews

5-star
4-star
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2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

I tried the competition and I came back to Factor

I was very pleased when I tried Factor last year and only stopped because I went to spend the winter in Mexico. When I got back I tried a promotional offer from Cookunity. I discovered that not all meal deliveries are the same. So I returned to Factor and I decided I would discover my favorite dishes by grading them on a scale from 1 to 5, 5 being the best. I found that after a few weeks I had almost all 5s, one or two 5 minuses and one 4 plus. If I took the extra effort to transfer the meal to a piece of fine china I could actually imagine I was in a fine restaurant. I live in New York City where even diners and fast foods are not cheap. The portions are probably smaller than I would usually eat but I consider that a good thing. The meals are tasty enough that I would be tempted to overeat. I was a little disappointed when I tried the filet mignon last year. I guess I had my heart set on a steak sizzling from the grill and medium rare which may be expecting the impossible. I will try it again though. The meals are a little heavy on the chicken but the filets have always been tender and flavorful. I will try to continue when I go away for the winter unless I go abroad.

August 16, 2025
Rated 2 out of 5 stars

No customer loyalty

I was a frequent customer with Factor meals. Food is usually pretty good. I had skipped a week and saw they had charged my card for the delivery. I called customer support telling them I had skipped this week. What was strange was the app made me log in (I normally didn't have to do) The app itself looked different. I told the customer rep that, but he said there is nothing I can do, it's policy. They refused to give me money back. I will never order from them again. No customer support.

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

Mediocre meals

I was looking forward to being able to bring an easy meal to work without having to meal prep and was hoping to save money on takeout. Boy, was I disappointed. These meals are very small, have very little flavor, and are always watery even though they are not frozen. In one meal, the chicken was so DRY it was crunchy and inedible even though it was swimming in water (my dog wouldn't even eat it). I was left hungry for the rest of the day at work and ended up getting takeout on the way home, totally defeating my reason for ordering Factor in the first place. I have cancelled my membership but unfortunately have a box of 14 meals coming Saturday because it's too late to cancel the order. Very disappointed in these meals...mediocre at best!!!
However...the protein drinks are pretty good!

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

The salads are disgusting

The salads are disgusting, I tried the Santa Fe salad, and the lettuce came wilted and the chicken had a slimy and chewy texture. I thought it was synthetic chicken. Also disappointed to see how Factor uses such cheap ingredients in their salads with the canned corn and beans and tortilla chips. I could’ve made this salad in less than 5 minutes for a fraction of the cost. They’re just getting worse and worse with ripping off customers and selling low quality gas station food with zero flavor

November 5, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great company

love this company and love the meals,but
it just became too expensive for me to stay
for more than 3 or four months! but they were
a tremendous help during a crisis when time
is a factor at home ! 👍👍

June 26, 2025
Rated 1 out of 5 stars
Invited

Customer service not good

I've spoken with customer service to get my invoices for my purchases and every time I receive nothing in my inbox. Something so simple is proving to be a hassle.

October 12, 2025

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