I am buying for myself and my husband. While I enjoy the healthier ingredients in Factor meals, my husband has not liked the meals that are available. Too many meals have green beans and the portions... See more
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Review summary
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Based on these reviews
Company details
- #23 of 23 best companies in Online Food Ordering Service
- #48 of 48 best companies in Food Products Supplier
Contact info
1853 Suncast Ln, 60510, Batavia, United States
- 888-573-5727
- help@factor75.com
- factor75.com
Replied to 99% of negative reviews
Typically replies within 1 week
I think it would be helpful to get feedback on the feedback.
I think it would be helpful to get feedback on my feedback. I’m new to factor and in my first box the lettuce and arugula in my chicken Waldorf salad were inedible because they were soggy, wilted. The greens were in the bottom of the thin plastic bento box and the bottom of the bento was on the frozen ice pack. I believe the greens froze during the trip to my house and then thawed to mush in the refrigerator. This sounds like a packing issue that can be avoided but I don’t know if anyone has even read my comments. I don’t want to receive any more frozen lettuce, it doesn’t taste good ….
Never received order
Never received order!
But still billed $166.00
Stil trying to get factor to credit my account.
They were suppose to cancel my subscription. Said they did. Billed me again.. sent order when I was out of town.
Do not order from this company!
Horrible customer service!!!!
The quality of the meals is excellent
The quality of the meals is excellent. I have one suggestion. Your meals are spicy. Maybe you could produce more that are more mild. My husband loves
Spicy meals, I don't.
Thanks.
Kathryn
PROS and CONS of my EXPERIENCE
Although every meal is delicious, the reason I'm giving only 3 stars:
THE CONS:
There is a minimum of 4 meals a week. I'm a single woman and sometimes I don't need all 4.
The initial cost is definitely worth it - but like all services, it increases after the 1st order. It can get expensive!
If I forget to choose 'skip a week', they automatically send you 4 meals, which wound up being a waste of money and food.
I had 2 meals left over, the expiration date creeped up on me. I had to throw them away :( Basically I tossed out $33 in food.
THE PROS:
The meals are delicious.
I LOVE the portion control.
You can't beat the convenience.
I will continue to use FACTOR, however maybe every other week.
For the most part the meals are great
For the most part the meals are great, but they lack consistency. It seems that my meal choices every week are less. I want to select some of my favorites and unfortunately they are not available. Also sometimes the meals have a lot of flavor and sometimes they don’t. I hope you continue to provide good flavored meals. Thank you!
I have had issues with shipments and…
I have had issues with shipments and menu selections in the past but there is no way to contact you to resolve the problem other than a phone number. I am quite busy and sitting on the phone is time consuming and frustrating. The issue I've had is that I now have an accumulated 14 meals that have been sent to me that I cannot consume due to food allergies. I am quite diligent about menu selections because of these allergies, but my selections were not saved for some reason. This is unacceptable and yet, the several deliveries I have skipped and commented about these issues have not been addressed. Not even once has Factor_ reached out to me for a resolution and there is almost no method to contact the company via text/email. Imagine ordering a meal at a restaurant and they bring you something completely different that you are unable to eat but still have to pay for.
Easy
I like the food but the whole chicken breast does not tasty good to me, I prefer the small bites and spicer food. I like the ease and the calories, I use it for my husband and I when I do not feel like cooking, I started because I had a double knee replacement and could not cook.
Love the delivery system
Love the delivery system, and the food is great, but the price and the portion size are the biggest issue for me.
No choice
I enjoy the meals but I'm not able to choose what meals I want anymore. Are y'all only offering the default meals now?
The taste of the food is better than most prepared meals.…
The taste of the food is better than most pre-prepared food. The delivery is on time and very well insulated. BUT THE PLASTIC WRAP OVER THE ENTREES IS VERY DIFFICULT TO FOLD BACK. I HAVE HAD TO CUT IT OPEN AND THEN USE A PAPER TOWEL IN THE MICROWAVE INSTEAD OF THE PLASTIC TO FINISH HEATING THE ENTREE.
Too much chicken because the price of…
Too much chicken because the price of beef and green beans
Food is always decent
Food is always decent. Shipping is wrong most times. 4th order in a row with delivery issues.
The food is very tasty
The food is very tasty.
Having prepared meals is a lifesaver after my husbands hip surgery.
Very well prepared and healthy...
The food is good
The food is good, better than expected for prepared meals. The only problem is the plastic covering the meal is too difficult to get off. often i have to just give up and cut around the edges.
The food heats up quick
The food heats up quick, and the taste is superb. The best meals I have ever tasted.
I think the food is delicious!
I think the food is delicious!! And is allways delivered promptly . I do have a complaint..I realize that they are portion control...but 4 pieces of broccoli is ridiculous...And you never get more than 4 meatballs. And being that you pay more for shrimp maybe you could at least get 6!
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