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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the convenience of having ready-made meals delivered, which simplifies meal times, especially for those with busy schedules or limited cooking abilities. People find the meals tasty, with a wide variety of options available. The packaging is also well-received, ensuring that the food arrives fresh and in good condition. However, some consumers have expressed concerns about specific aspects of the service. Some reviewers find that the vegetable portions are small and that there is a lack of variety in the vegetable options. A few consumers have reported issues with the packaging, such as difficulty peeling back the plastic or broken containers. There are also complaints about the sodium content in the meals being too high. Finally, some reviewers mentioned negative experiences with the cancellation process.

Based on these reviews

Rated 3 out of 5 stars
Invited

First the positives; The quality of the meats is good especially the chicken and beef burgers and the taste is flavorful. Then there is the timely delivery on each Monday. The negatives; The vegetable... See more

Company replied

Rated 3 out of 5 stars
Invited

the factor meals that i been getting are a hit and miss. i do like trying new dishes and flavors but nothing is standing out flavor wise and the presentation looks like something you would get from a... See more

Company replied

Rated 3 out of 5 stars
Invited

I am gluten sensitive and really like the choices Factor has to offer. however, I find the potatoes consistently undercooked. The soups are very thin. The foil of the plastic containers sometimes doe... See more

Company replied

Rated 3 out of 5 stars
Invited

You offer a free breakfast item with my order but anything good is "already sold out". I tried placing my order two weeks in advance, but it still says sold out. At this point I believe your offer is... See more

Company replied

Rated 2 out of 5 stars
Invited

Had a family emergency, tried to cancel the delivery a day before, and the person said they can't stop the shipment. told him I don't know when I'll return home until this emergency resolves itself, s... See more

Company replied

Rated 2 out of 5 stars
Invited

I thought there would be more of a selection, more options such as 2 to 3 meal a week choices, better free items, more realistic pricing. I can honestly eat frozen healthy choice for 25 a week with th... See more

Company replied

Rated 3 out of 5 stars
Invited

Food good. Delivery at 12:30am not appreciated. I don't like receiving more than I ordered. Friends not interested in your food. Please restrict your deliveries to my order. When you send extra food... See more

Company replied

Rated 2 out of 5 stars
Invited

You lost my box. Edit: Thank you for your response. I was given an account credit toward a future box for the lost box. However, this does not address the inconvenience of having to re-plan my mea... See more

Company replied

Rated 5 out of 5 stars
Invited

All meals have been flavorful and there is a wide variety to choose from. My box has arrived on its scheduled day without fault and my meals are packaged impeccably. I use my meals for my lunch at wor... See more

Rated 5 out of 5 stars
Invited

I've tried different delivery services but this company is by far the best. The food comes prepared and ready to eat in 5 minutes. Delicious food that doesn't taste like a TV dinner. Especially helpfu... See more

Rated 5 out of 5 stars
Invited

Meals I've chosen have been quite tasty. and very substantial. I haven't really finished an entire meal in one sitting. The only "problem" I've encountered is that peeling back the plastic is a bit di... See more

Rated 4 out of 5 stars
Invited

Meals usually range from good to great. Never poor, rarely fair. Presentation always excellent. Quick, easy prep: 1:45 warm up in my microwave. Worst aspect: plastic covering very hard to peel off. Ta... See more

Rated 2 out of 5 stars
Verified

I watch every Factor commercial with the same thoughts. My meals never looked like that, my portions were never like that, my veggies were never THAT green, (not fresh green, but army green) I had a... See more

Company replied

Rated 5 out of 5 stars
Invited

Love your product i am a big fan of factor i will difenitly be buying more meals in future. Its very healthy and easy to order and prepare being single living alone is a perfect fit for my situation w... See more

Rated 5 out of 5 stars
Invited

Honestly I was hesitant at first with ordering "pre made" meals, most like this are terrible.Factor is so different and honestly love the choices of meals and they are actually delicious. I haven't fo... See more

Rated 2 out of 5 stars
Invited

Usually Factor has been terrific, however, this last delivery was missing one meal (Filipino Style Pancit Rice).....I only received 7 of the 8 meals that I ordered. How can this be corrected? Feel... See more

Company replied

Rated 3 out of 5 stars
Invited

The meals that we had were decent but not enough fish options and way too much chicken. Many of the options were just variations of other dishes with a different sauce or veggie. The delivery was very... See more

Company replied

Rated 2 out of 5 stars

TOO MUCH SALT (sodium) in every meal. For anyone watching their blood pressure, this is a waste of time and money and BAD for your health. Just tried the first four of my initial ten meal order. Ta... See more

Rated 3 out of 5 stars
Invited

The meals are mediocre in taste. Portions are small which is ok with me as I am a senior citizen. Disappointed that freezing the dinners is not recommended. I order the Keto meals, and they are h... See more

Company replied

Rated 3 out of 5 stars
Invited

I very much liked the conveyance in quickly cooking the meals. The issue i am having is that the vegetables get overcooked when hitting up the meats which gets a little dried out. Also, we did not l... See more

Company replied

Rated 3 out of 5 stars
Invited

The meals themselves taste good, but the nutrition isnt actually that great. The sodium is high or higher than your typical frozen meal and the fat is always very high regardless of the ingredients. I... See more

Company replied

Rated 3 out of 5 stars
Invited

For the second week in a row, one of the meals (shrimp with zucchini noodles this time) was open and leaking into the box when it arrived. In addition, the main box was stuffed overfull and haphazardl... See more

Company replied

Rated 4 out of 5 stars
Verified

I haven’t tried all the meal services out there but what Factor is the best if what i have tried to date. Good selection. Tasty. Ability to select diet specific choices. i would recommend that the f... See more

Rated 5 out of 5 stars
Invited

I appreciate the extreme care in packaging and shipping to ensure that fresh meals are received. As far as the meals go, I have enjoyed every meal I have had to date. Very tasty and dietarily friendl... See more

Rated 3 out of 5 stars
Invited

Website not user-friendly The website has been absolutely terrible to work with. It’s telling me I have free breakfast for a year. Not only can I not find it, I think it was purposefully made to... See more

Company replied

Rated 4 out of 5 stars
Invited

The ordering was easy. I had a damaged meal and customer service was easy to use The vegetable selection seems very heavy on broccoli. Many of the dishes have too much garlic. Portion sizes are ver... See more

Rated 2 out of 5 stars
Invited

11/2/2025 I want to discontinue my subscription immediately. I am tired of chicken,80 to 90 % in all meals! And high in CARBS,more than I had thought ,I am type two Diabetic. So p... See more

Company replied

Rated 3 out of 5 stars
Invited

The food is good, but I greatly dislike being unable to deselect meals based on ingredients. I have to carefully curate each week's menu, and if I forget to there is a high possibility of getting food... See more

Company replied

Rated 4 out of 5 stars
Invited

So order always comes in time now and we'll packaged. We always like the meals we choose however this is first time that the chicken in the Buffalo chicken dinner had alot of gristle in every piece!... See more

Rated 4 out of 5 stars
Invited

One suggestion, the size of text/type for the heating instructions are way too small. I would hesitate to sent this product to an elderly family member or friend for that reason. Btw, I love the f... See more

Rated 5 out of 5 stars
Invited

The chicken is moist and delicious. Green beans are usually very good. I love the cheese sauces. No steak unless you want to pay double. Free breakfasts often sold out, yet they are available to p... See more

Rated 3 out of 5 stars
Invited

I very much enjoy the meals. Actually one of the best tasting meal boxes we have gotten. My problem is that it comes in plastic cooking containers. There are other options that would be much more sust... See more

Company replied

Rated 4 out of 5 stars
Invited

Too much redundancy, i.e. smoky gouda ., not enough variety in vegetables. hard to find alternate meals for variety that are affordable. Little seasoning

Rated 5 out of 5 stars
Invited

The food arrives promptly each week and tastes great. I know I’m getting a better quality of food than eating out or grabbing fast food. This has simplified meal time for me immensely as a recent wido... See more

Rated 4 out of 5 stars
Invited

I’ve like almost every meal I’ve gotten. My biggest criticism is the sodium content is so high in these meals. It would be nice to have that cut way down, and ppl can season with salt and pepper as... See more

Rated 5 out of 5 stars
Invited

Great food delivered directly to you. Food always arrives on time and is packaged carefully. The portion size is perfect and the variety is amazing. Healthy meals I can eat with in 5 minutes with my b... See more

Rated 5 out of 5 stars
Invited

Cooking for one is no fun. Your meals make meal time more interesting. Only suggestion I have is please use a larger font for the instructions. I had to find my old magnifying glass to be able to re... See more

Rated 3 out of 5 stars
Invited

The meals I chose were all satisfactory, but not great! I did like that they were easy to prepare in a short time. I supplemented them with more fresh fruits & veggies. Having them for 2 weeks was... See more

Company replied

Rated 3 out of 5 stars
Invited

Most of the meals have been flavorful and easy to fix. Has reduced some stress of having to meal plan and cook. A positive.Vegetable sides are often skimpy. Heavy on chicken. We're just 2 weeks in an... See more

Company replied

Rated 4 out of 5 stars
Invited

Meals are very good. Our shipments get delayed occasionally for some reason. My biggest comment is how pricey the meals are and there seems to be little rewards. I would like to be able to get a free... See more

Rated 5 out of 5 stars
Invited

My experience have been wonderful. I really enjoy my meal and i look forward to it every day. I wish that all older folks could give it a try, although living on a limited budget. I love the fact that... See more

Rated 4 out of 5 stars
Invited

Sometimes the portions of the sides is lacking. I got two teaspoons of mashed potatoes once and about 5 broccoli florets another time.

Rated 5 out of 5 stars

I have had no issues. Food arrives when it says it will. Packaging is always perfect. Food is amazing and there are so many options to choose from. I feel healthier and better. It takes so much off my... See more

Rated 4 out of 5 stars
Invited

Meals taste pretty good and are shipped well. Sometimes they are not enough food and sometimes we need more options besides chicken. Could also use more options for side items especially since many pe... See more

Rated 4 out of 5 stars
Invited

I've really enjoyed your meals. I've eaten veggies I'd never tried before. Learning I like some new foods. Only one complaint. They cost too much for a person 78 and on SS fixed income.

Rated 4 out of 5 stars
Invited

I have had one or two black food contianers broken in the corner. It didn't make cooking them diffecult. but i'm wonder how they got packed and sent.

Rated 4 out of 5 stars
Invited

The entrees we have tried are surprisingly good and the balanced amount satisfies. However at least 50% the vegetables are either bland or too under cooked. So not liking many of the vegetables. A... See more

Rated 5 out of 5 stars
Invited

Meals are tasty. Meals are comparable price- not cheap but not expensive either. In my family, the portion sizes are a snack, but meals are healthy alternative to fast food. Living in a rural area,... See more

Rated 5 out of 5 stars
Invited

Thoroughly enjoyed most of the meals (only one where I thought, "that'll be the last time."). Love the convenience of the box's arrivals and the ease of eating healthy meals without cooking so much.... See more

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Company details

  1. #23 of 23 best companies in Online Food Ordering Service
  2. #48 of 48 best companies in Food Products Supplier

About Factor_

Information provided by various external sources


Contact info

3.5

Average

TrustScore 3.5 out of 5

89K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

Meals are tasty

Meals are tasty. Meals are comparable price- not cheap but not expensive either. In my family, the portion sizes are a snack, but meals are healthy alternative to fast food. Living in a rural area, restaurant choices are very limited. Now I can still take a break from cooking, and know everyone has a choice of a good meal. My son has started taking them to eat for lunch at school. I started with the free box to try it. And Yes, the filets are tender and tasty!

October 23, 2025
Rated 1 out of 5 stars
Invited

Zero stars if I could

Zero stars if I could. Shipped me an incorrect box with broken containers. Somehow that changed my delivery day and the next order was processed a day early. Customer service is unable to cancel, despite explaining what happened. Now I’m forced to file a chargeback with my bank.

October 28, 2025
Factor_ logo

Reply from Factor_

Hi VL,

Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.

In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!

Warm regards,
The Factor Team

Rated 4 out of 5 stars
Invited

just a ?

I have had one or two black food contianers broken in the corner. It didn't make cooking them diffecult. but i'm wonder how they got packed and sent.

October 15, 2025
Rated 5 out of 5 stars
Invited

Yummy

All meals have been flavorful and there is a wide variety to choose from. My box has arrived on its scheduled day without fault and my meals are packaged impeccably. I use my meals for my lunch at work so that I can have a quick, easy to make ( I microwave) calorie and carb controlled lunch that doesnt take me forever to get together in the mornings. ZERO prep- I love it.

October 9, 2025
Rated 3 out of 5 stars
Invited

Could be better

I am gluten sensitive and really like the choices Factor has to offer. however, I find the potatoes consistently undercooked. The soups are very thin. The foil of the plastic containers sometimes doesn't peel off easily and I have to cut around it.
Delivery service is perfect!

October 1, 2025
Factor_ logo

Reply from Factor_

Hi Dessi,

Thank you for your review! While we’re glad to hear that some parts of your experience have been positive, we understand how important it is for all aspects of your meals to meet your expectations, and we appreciate you sharing where things fell short.

The plastic seal is designed to keep meals secure and safe during transit, but we recognize it can sometimes be difficult to remove—especially after heating. We’ll be sure to pass your feedback along to our teams and partners as we continue working to enhance both our recipes and packaging experience.

Warm regards,
The Factor Team

Rated 4 out of 5 stars
Invited

The meals were fairly well except for…

The meals were fairly well except for the santa fe salad. The day after I got my box I opened the salad and the lettuce was wilted to the point that it was soggy and I had to throw it out. I then had to go and buy lunch because I was at work....

June 10, 2025
Rated 1 out of 5 stars

Horrible people and horrible food don’t…

Horrible people and horrible food don’t ever order any food delivery from them

November 4, 2025
Unprompted review
Factor_ logo

Reply from Factor_

Hi Ashraf,

Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.

In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Factor!

Warm regards,
The Factor Team

Rated 2 out of 5 stars
Invited
Factor_ logo

Reply from Factor_

Hi Kelley,

Thank you for your review! We understand how disappointing it can feel when the meals don’t meet your expectations. It is feedback like yours that helps us grow and improve! We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future.

We appreciate you taking the time to rate us! Thank you for being the best part of Factor!

Warm regards,
The Factor Team

Rated 1 out of 5 stars
Invited

I didn’t put order in and I don’t want…

I didn’t put order in and I don’t want it cause it’s too expensive
Please refund all payments
Patricia White

October 23, 2025
Factor_ logo

Reply from Factor_

Hi Patricia,

We are so sorry for any confusion you may have experienced and we are happy to help! We’re sorry to hear that you were charged for an order you didn’t intend to place. We are a self-managing subscription meal delivery service. You can make changes to your account and orders by Wednesday at 11:59 pm CST, one week prior to the delivery day. You always have up until this time to pick meals, skip your order or update the address on file. We also advise customers to add a reminder to their personal calendar.

We are so sorry for any confusion and would be happy to turn your experience around! A member of our team will be reaching out via email to discuss your experience.

Warm regards,
The Factor Team

Rated 3 out of 5 stars
Invited

Food good-delivery not good

Food good. Delivery at 12:30am not appreciated. I don't like receiving more than I ordered. Friends not interested in your food. Please restrict your deliveries to my order. When you send extra food I have no room to put it in my refrigerator.

October 23, 2025
Factor_ logo

Reply from Factor_

Hi Jamie,

We’re very sorry to hear that your order arrived outside the expected delivery window of 8 a.m. to 8 p.m. This is certainly not the experience we aim to provide, and we understand how disappointing this must have been.

Please know that we are actively working with our courier partners to address any issues that may arise during transit. While occasional delays can occur, we genuinely hope your next delivery arrives on time so you can fully enjoy your meals.

We will be sharing your feedback with our logistics teams and partners, and a member of our team will be reaching out to you via email to discuss your experience further. We appreciate you bringing this to our attention.

Warm regards,
The Factor Team

Rated 1 out of 5 stars
Invited

Cancel these orders I can’t get through…

Cancel these orders I can’t get through a half of box in a week I didn’t want a repeat every week and chicken I am tired of it cancel immediately

October 14, 2025
Factor_ logo

Reply from Factor_

Hi Larry,

Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the service, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.

In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!

Warm regards,
The Factor Team

Rated 4 out of 5 stars
Invited

Great, but….

Sometimes the portions of the sides is lacking. I got two teaspoons of mashed potatoes once and about 5 broccoli florets another time.

October 5, 2025
Rated 1 out of 5 stars
Invited

I can't get into my account via app or…

I can't get into my account via app or online. I was chatting with someone online for ever and hand to exit. Because I have used you previously it's acting like I don't have an active account when I do. If I can't get on to order food I want them this is pointless and I will have to cancel.

October 26, 2025
Factor_ logo

Reply from Factor_

Hi Bea,

Thank you for your review! It is feedback like yours that helps us grow and improve! We understand how frustrating it can be to have trouble accessing your account, and we’d really like the opportunity to help resolve this for you.

In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!

Warm regards,
The Factor Team

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