Always use Tye at FairFix as they are professional and reliable and turn up promptly to help sort any issues that I've had. Highly recommend and grateful for their communications with me over the year... See more
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See what reviewers are saying
My boiler broke down and was struggling to find someone who could come and fix my hot water and heating on short notice. I found these guys online and decided to give them a go as they have positiv... See more
Great service, Steve was amazing, hard working and determined to rectify the problems and the best part was the parts where cheaper then if you would get it from somewhere else, also he came during... See more
Excellent service. Found them online when boiler started leaking water through ceiling and into hallway below, through electrical fittings, so dangerous. Arrived promptly an hour later, friendly and e... See more
Company details
Written by the company
Fixed Price Boiler Repair for £199, Fast, reliable, No upsell. No tricks. No gimmicks.
Contact info
1 King's Ave, London, N21 3NA, London, United Kingdom
- 0800 270 7050
- support@fairfix.com
- fairfix.com
4.6
Excellent
356 reviews
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Not fixed! :-(
Unfortunately, the issues with my boiler has not been resolved. I have been waiting for a response for nearly in regards follow-up work that needs to be done. Disappointment is an understatement.
November 18, 2020
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Ty was fantastic
Ty was fantastic! He came, he saw, he sorted. Straight forward smooth and quick.
This is the 2nd time i called fair-fix (previous due to another issue) but so far so good!
November 18, 2020
Everything went well that was an…
Everything went well that was an excellent job, l will recommend more people.
November 16, 2020
Very good service
November 16, 2020
Used them twice now
Used them twice now. Super helpful and no scamming or over charging.
November 14, 2020
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Very straight forward and easy process…
Very straight forward and easy process and procedures. Friendly polite Engineer and contact center staff. Standard one fee no matter the length of repairs. Great service. THANKS
November 13, 2020
Beware of mark-up on parts
Charged me over £200 for a part that cost £113. That is an unconscionable mark up for the cost of a part.
RESPONSE TO FAIR FIX:
You are being dishonest. I have the invoice for the part because the part was shipped to my home address and I opened the package.
I know exactly what was paid:
Part: £87.33
Carriage: £7.50
VAT: £18.97
Total: £113.80
You charged me a roughly 80% markup on the cost of the part and you are now misrepresenting what you paid.
November 12, 2020
Reply from FairFix
Hi Will. Thank you for taking the time to leave a review. I would like to clarify the cost of your part for you, your boiler is an electric water heater and the parts are extremely difficult to get hold of. the only supplier that had it in stock wanted £146 for it plus a shipping charge for £21. +vat
Please bear in mind if you are looking at prices online they are not a recommended retail price and they are sometimes not from authorised suppliers where we can return the parts and get replacement in order to provide a 12 month warranty. Engineers do not buy parts online as we cannot guarantee their quality and supplies often require us to remove them from your appliance if they become faulty and return them adding days to any warranty repair.
Very prompt response and appointment.
Very prompt response and appointment.
Sorted the problem out quickly and professionally.
November 10, 2020
Your engineer explained the problem…
Your engineer explained the problem with my boiler in easy to understand terms. I felt confident that he knew exactly what he was doing.
Great service
November 10, 2020
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Excellent service
Excellent service. Super efficient and professional engineer, can’t recommend more. Well done.
November 9, 2020
We are very pleased with the excellent…
We are very pleased with the excellent service we had, and the Professionalism of our Engineer Tyrone repairing our central heating gas boiler. We would highly recommend FairFix to anybody.
November 2, 2020
Boiler
Very pleased with service I received from fair fix everything was explained before the job was commenced. The job was carried out very professionally definitely would recommend them to anyone who have heating problem. Thanks to Harry who carried out the job with the ease.
October 28, 2020
Excellent service
October 26, 2020
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Nice to have some good honest service…
Nice to have some good honest service for a change. Would give the company 6 stars if you could.
October 23, 2020
Yet again great service from Tyrone and…
Yet again great service from Tyrone and Fair Fix. Comes when agreed fixes the problem and leaves with a smile. Perfect.
October 21, 2020
Very efficent they located the problem…
Very efficent they located the problem with the boiler ordered the parts and next dat came and fixed it.
Really pleased with company FAIR FIX.
October 20, 2020
Boiler pressure issue no heating
Boiler pressure issue no heating - Tyrone was great really recommend if help is needed
October 20, 2020
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Fast and efficient service received…
Fast and efficient service received from start to finish. Recommended.
October 19, 2020
This service was brilliant
This service was brilliant, had someone come out the next working day, fixed the problem within an hour.
The fee was better than I had quoted from other engineers, the engineer was friendly and helpful.
Will definitely use again!
October 19, 2020
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