327 total
Incredibly bad support. One of the worst I have ever seen. I have not been able to make a payment through this payment method for almost a week and the support simply does not respond!
I created three tickets with a break of several days - there is no point in support. What do they get their salary for?
Date of experience: October 18, 2024
Not reliable payment source! Like others, attempted to pay on 2 different cards and denied. Both of my card holders confirmed all ok my cards. One card suggested getting reviews on Fastspring.. and did it. Avg 3.1 customer satisfaction thru Oct 2024. 49% rated 1 star. One card indicated fastspring even received recharge approval of traditional $1.00 & still denied my purchase. Will be leaving my picture company since they only use Fastspring. Suggest slaying clear of Fastspring card services. They are very confused and offer poor service.
Date of experience: October 18, 2024
I have been using server services for 2 years and making payments through Fastspring for 2 years. However, for the past week, my payments have been declined, despite trying different cards and every possible method. I contacted them via email, and they apologized, saying they were unable to process the payment. If I cannot make this payment, I won't be able to connect to the server, which will result in a significant loss for my work. Worse still, I cannot switch to another server because I need to connect from that specific IP address. This situation has left me severely impacted.
Date of experience: October 16, 2024
I've purchased Card Studio 2.0 and had nothing to confirm the order via email (even though the website order confirmation said I'd receive an email 'within the next several minutes'.
I've also not had any activation code through via email. Have contacted support who said they'd sent me the activation code again and still nothing through. It's not in spam and it's not blocked. My email address is correct as I'm receiving the support emails without issue.
Not very happy with the service at all.
Date of experience: October 10, 2024
Reply from FastSpring
Hi Michael,
We're sorry you've had some trouble accessing your purchase. We can look into this more with your response to the contact information request through Trustpilot. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. Please don't hesitate to contact our support team here as well if your issue isn't resolved soon: https://fastspring.com/consumer-support-form/
I bought editpad pro They claimed to have a three month guarantee. Editpad pro does only the BMP instead all of unicode. I complained. They did not react Friday. They did not react Monday. Tuesday I emailed their reseller. The reseller had it resolved within half an hour.
Date of experience: August 18, 2024
I was having trouble processing a payment on a sale item. I tried several times and called my bank to see what was wrong.my bank said the transaction was approved on their end but was getting kicked back for some reason. I reached out to Fastspring who said it was due to something on my end. After verifying it wasnt, they suggested I use a different form of payment and closed the case. Absolutely awful customer service.
Date of experience: September 16, 2024
Recently had to request support and instructions on how to reinstall a program of Freemake video that I had purchased and lost because I had to reinstall windows 10 which wiped out the program. With their expert advice and simple instructions, in a timely matter they help me reinstall the program. It's a super program, easy to use and well worth the price.
Date of experience: August 29, 2024
We email FastSpring to sign up our platform (Yoors) and get started with our products and we receive an email saying they can't support our business. No explanation. The only tools we offer on our site are tools that improve content creation process for our content creators that post blogs, stories and photos on our site. We receive an email back saying they can't support us. No explanation why and we're completely baffled. We are just a site that are looking for a payment provider. After that we receive an email to rate our experience on Trustpilot, so here we are happily writing a review for you.
Date of experience: September 04, 2024
Unable to make purchases on Supercell Store. Declined my bank issued debit card, G pay, and Amazon pay. This is ridiculous that it did this period!!! Second rate company you have.
Date of experience: September 14, 2024
I've been using FastSpring for around three years and couldn't be happier. We are a fast-growing SaaS startup and FastSpring has allowed us to grow without having to worry about sales taxes. Their support is excellent: I usually get a response within 24 hours, even during weekends. They have a can-do attitude and are always keen to assist us. Thank you!
Date of experience: July 02, 2023
I have been a customer for a decade. Great company and outstanding support. FastSpring is our payment processor because it takes care of everything, including tax collection, which is especially handy if you sell to the European Union. The checkout interface is stunning and user-friendly. The only bad thing is the aggressive fraud detection system that may flag legitimate purchases. Paypal seems to accept more purchases with fewer fraud attempts.
Date of experience: May 16, 2024
Its the worst subscription management website I have ever seen!!!
Pantone - change it!
Date of experience: October 07, 2024
Reply from FastSpring
Hi Daniel,
We're sorry you've had some trouble with managing your subscriptions. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. If you encounter any further issues or have any questions, please don't hesitate to contact our support team at https://fastspring.com/consumer-support-form/
I am unable to use any of my credit cards to place an order for ON1 Photo RAW 2025. It has taken FastSpring a long time. They have finally stated that the problem was resolved, but it has not been resolved.
Date of experience: September 09, 2024
World class support, professional to the bone and yet relatable. We started working with Paddle before and liked the tool and people a lot but they wouldn't let us sell important products and we didn't get the same feeling of trustworthyness that we get with Fastspring. This is not agains team Paddle or their product at all. We'd work with them again if it wasn't for our outstanding experience with FS so far.
Thanks team FS. Outstanding work.
Date of experience: October 04, 2021
Reply from FastSpring
Thank you! Users like you are why we do what we do. Let us know if FastSpring can help in any other ways!
Fastspring.com is not only an outstanding e-commerce company, but also an exemplary human enterprise. Their staff are extremely helpful and know how to solve the needs and problems of their customers. They are always ready to take the extra step to make sure every customer is completely satisfied. The company is also highly engaged in CSR projects such as the use of 100% renewable energy and access to education for all. I can fully recommend Fastspring.com for its human philosophy and commitment to society.
Date of experience: September 14, 2023
I had lots of pain about getting cross-border payments for my service and selling my digital products.
After I meet the FastSpring Payment System they Arranged to get my all business payment to my own Country Bank account Very Fast and securely from anywhere in the World.
Now I am able to focus on my business growth when FastSpring Handling The Entire Payment and Tax of my business.
I am Very Pleased and Happy about their service. Thanks, Fastspring and all members of the company.
Faysal Ahmed Badhon
Owner of-
vectoroutlines.Com
Date of experience: September 06, 2021
Reply from FastSpring
We are so happy to have met your expectations. Please let us know if we can be of additional help.
When I got stuck in cancelling my Capture One account, TrustPilot recognized my problem and showed me the way to solve is, by contacting me with the Capture One product desk.
So , within 245 hrs my problem, due to a e-mail account change was solved. Excelleent!
Date of experience: March 29, 2024
I have been using FastSpring for more than a year and never had any issues. It is a great alternative to paddle. You do not have to worry about managing sales taxes worldwide. Also, for countries where payment gateways are not available, it is a very great alternative. I would totally recommend you using FastSpring.
Date of experience: September 10, 2021
Reply from FastSpring
Thank you for taking the time to share your feedback. Please let us know if we can be of help going forward.
Possibly the best online selling platform I have come across. I've been doing online business for 10+ years and nothing beats the quality of FastSpring. Their uptime is basically 100% and the checkout process is smooth as a butter. I can not embrace enough. Try it for yourself and it will not let you down.
Date of experience: October 24, 2021
Reply from FastSpring
Thank you for the kind words! FastSpring is happy to help, so let us know if you need anything else from us.
Though FastSpring is mainly a payment processor,
there were extremely helpful in getting me a refund for a software package I purchased but had a very difficult time getting any help with after over a week of trying to get the software I purchased. That company was non-responsive and was happy to take $480 but never delivered the software and that company's customer support was non-existent after trying for over a week. FastSpring was not obligated to fight for the refund but they did and with speed, rare this happens in today's world. Most online companies take the money and run. Kudos to FastSpring for holding their partners accountable.
Date of experience: April 04, 2024
