The person I spoke with was super nice. However, I have coverage on my vehicle, factory coverage. So I didn't need this. I signed up for it with the understanding I would be reimbursed if I changed my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I decided to use another company instead, but they would not let me cancel the coverage even thouigh it had not gone into effect yet. They did, however, lower my monthly rate. The CSR was courteous an... See more
I liked the person that I dealt with very much. She was well qualified for her position. Fast to answer questions and very informed about all aspects regarding the requirements of mine and Fenix Prote... See more
Agent was very nice I understand the coverage but still unsure about it. My husband took care of all this stuff, but he passed away this January.
Company details
- #38 of 41 best companies in Auto Insurance Agency
Information provided by various external sources
Vehicle Service Contract Provider
Contact info
15510 Wright Brothers Drive , 75001, Addison, United States
- 800-293-5813
- veronica.alberternst@fenixprotect.com
- fenixprotect.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I did not request for any coverage
I did not request for any coverage. It was deceptive. My payment should be refunded and the auto payment should be canceled.
When I called your customer care she refused to cancel it.
March 20, 2026
Reply from Fenix Protect
I do show the account was cancelled per your request. The down payment was also refunded to your account.
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aks lots of questions
The representative on phone did not explain the
whole process of whole amount and monthly payments
March 10, 2026
Reply from Fenix Protect
We apologize for any miscommunication. We will review this file for quality control.
Reply from Fenix Protect
This is regarding the 6 -year policy you set up on 3/10/2026. Please contact Customer Service to go over any information needed.
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Customer service was great
Customer service was great, he explained with good detail until I understood how my service was gonna work, very patient!
March 17, 2026
Knowledge of repair,
So far, so good. I just recently applied. Haven't had to have help for repairs yet.
March 6, 2026
Your Consultant who assisted me was kind & thorough
Your Consultant who assisted me was kind and thorough and he made me feel welcomed too
March 6, 2026
Totally misunderstood billing.
Totally misunderstood billing. But has promptly agreed to refund me.
February 26, 2026
Reply from Fenix Protect
We are sorry if you misunderstood about the billing. We are happy to answer any questions you may have.
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THIS COMPANY IS A SCAM THE SEND YOU A…
THIS COMPANY IS A SCAM THE SEND YOU A FINAL NOTICE MAIL PRETENDING TO BE YOUR FACTORY WARRANTY COMPANY. WHICH COMES AUTOMATICALLY WITH THE THE CAR NO ADDITIONAL CHARGE !!!!!! BE AWAREEE !!!!
March 11, 2026
Unprompted review
Remove :Official Business FINAL NOTICE
Remove :FINAL NOTICE: IMMEDIATE RESPONSE NEEDED" Remove "MYLENDINGINSTITUTION" PLEASE CALL TO VERIFY" REMOVE "OFFICIAL BUSINESS... FORM 9550-WARR
I consider this close to deceptive, I would never do business with a company that plays games like this, it erases all credibility. BYE!
March 10, 2026
Unprompted review
This is an 'extended warranty' company…
This is an 'extended warranty' company using my bank's logo on their paperwork. Scam.
February 28, 2026
Reply from Fenix Protect
We are not a scam. This policy is through Warranty Global Group. They have been in business 20+ years and have a A+ rating on the BBB.
Super upset with the marketing tactics…
Super upset with the marketing tactics here. I was sent lots of mail that made it seem like this was coming from my mortgage company. I feel completely scammed.
March 8, 2026
Reply from Fenix Protect
We apologize if you were receiving multiple offers for a policy. The offer you received from us is not a scam. Our product is through Warranty Global Group who has been in business over 20 years and is A+ rated with the BBB.
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I'm thankful for the help.
Mr. Legend was very informative and so nice. I appreciated his help.
Diane Thompson
March 7, 2026
courtesy was top knotch
March 5, 2026
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Customer service is excellent
February 20, 2026
Unprompted review
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