They were horrible, didn’t reimburse any of my vet bills because they said everything was pre-existing even though we never had any indication for my dogs bladder stones till I was well into my plan p... See more
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Aileen Andino is GREAT! I had a wonderful experience with her amazing customer service over the phone while enrolling our sweet Snoopy. She was incredibly sweet, kind, and patient. She listened carefu... See more
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Fast and Easy! my only concern is that, because my pets are almost 15ys old, that Fetch will increase my rate and decrease my maximum even though I haven't had a "major" claim on this pet until now an... See more
The rep was friendly and very knowledgable. She answered all my questions comprehensively. Had my best interest mind. Was told of savings of $48 dollars yearly by paying quarterly rather than monthly... See more
Company details
- #7 of 18 best companies in Pet Insurance Company
Written by the company
Fetch Pet Insurance offers the most comprehensive pet insurance for dogs and cats in the U.S. and Canada. And that’s important because 1 in 3 pets need unexpected veterinary care each year. With Fetch, everything from emergency vet visits, to complete dental, to name-brand prescription medications is covered, so you can protect your pet and your wallet. As a leading pet wellness company, Fetch also helps you care for your pet through groundbreaking, tech-enabled solutions. Discover the Fetch Health Forecast, a personalized health report for your dog — generated in minutes. This technology puts clinical insights from top vets at your fingertips, so you can help prevent health concerns before they start. Giving back is core to everything we do at Fetch. It’s why we support Project Street Vet — a nonprofit that provides free veterinary care to the pets of people experiencing homelessness. Plus, we’ve donated millions of dollars to life-saving animal adoption shelters across America. Fetch is also committed to bringing veterinary insights and expert-backed advice to you from our Fetch Advisory Board — experienced professionals who advocate for the veterinarians who care for our pets. Help your pet live a longer, healthier life. For more information, visit fetchpet.com
Contact info
United States
- fetchpet.com
4.5
Excellent
5K reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
Josh was very patient and explained all…
Josh was very patient and explained all the details about the various insurance options and policies in a way that was easily understandable. He was very professional and easy to talk to; great customer service.
Date of experience: August 05, 2025
New Policy
I had Fetch for almost 15 years with our last Yorkshire terrier Kinder. They were great so now I am buying a new policy for our little puppy Kinlee. Joshua Sabado answered all my questions, he was great to work with. Never had any problems with my claims.
Date of experience: August 05, 2025
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It was easy and an efficient way to…
It was easy and an efficient way to subm is The claims.
Date of experience: August 02, 2025
The representative she was very…
The representative she was very professional, very courteous and resolved my problem without any problem she’s the best
Date of experience: August 04, 2025
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Love that you give regular claim…
Love that you give regular claim updates. Thank you!
Date of experience: August 03, 2025
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Appreciate updates
I appreciate the consistent updates on the status of my claim.
Date of experience: August 03, 2025
No regrets selecting Fetch
I have no regret selecting Fetch. Amazing service quick response to inquiries. Love it.
Date of experience: July 22, 2025
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Easy to follow instructions and upload…
Easy to follow instructions and upload statements
Date of experience: August 03, 2025
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Customer Service Representatives are very helpful
Customer Service Reps are always very knowledgeable and helpful.
Date of experience: August 01, 2025
Invited
Fetch is wonderful and we are so…
Fetch is wonderful and we are so grateful to have it for our dog. The site is easy to use; the response is timely and the support is awesome!
Date of experience: August 02, 2025
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Timely payment of claim with detailed…
Timely payment of claim with detailed EOB sent to
Fetch App.
Date of experience: August 02, 2025
Knowledgable rep, great coverage,.
The rep was friendly and very knowledgable. She answered all my questions comprehensively. Had my best interest mind. Was told of savings of $48 dollars yearly by paying quarterly rather than monthly. Asked questions around value of "wellness" add on and was told likely not a good value unless were to access dental cleaning benefit. Also, that reimbursement per service with Wellness add on often does not cover full cost of service. So did not sign up for the option. Looks to me that it is at best a break even proposition. Overall, process was very smooth. I am especially impressed with the rep
Lauren did an excellent job!
Date of experience: July 28, 2025
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My dog has had several health issues
My dog has had several health issues. Each time I submitted a claim it was handled efficiently. Thorough explanations were given to me.
Date of experience: August 02, 2025
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Definitely recommend!
Date of experience: July 31, 2025
The customer service was excellent
The customer service was excellent! Carla, who helped me, provided efficient information and was willing to provided multiple quotes and adjust to my needs. She demonstrated a want to help with email updates. Overall, the service was great.
-vega
Date of experience: July 17, 2025
May use AI-assist with repliesRead more
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Don’t bother with this company!
They were horrible, didn’t reimburse any of my vet bills because they said everything was pre-existing even though we never had any indication for my dogs bladder stones till I was well into my plan policy. I had three large vet bills and they didn’t want to reimburse a dime. My mistake for not reading the tons of negative reviews on Reddit for this company. Complete scam.
Date of experience: July 01, 2025
Reply from Fetch Pet Insurance
Thank you for reaching out and sharing your experience. We are truly sorry to hear about the difficulties you've had with your claims and your dog's bladder stones. It's incredibly frustrating when you're faced with large vet bills and a claim doesn't result as you had hoped. We understand your concern would appreciate the opportunity to review your claim in detail. Please give us a call at 866.509.0163 (option 5) so we can look into this for you.
Arileen was great
Arileen was great. She answered all my questions and gave some good advice. I'm looking forward to working with fetch for my new puppy.
Date of experience: August 01, 2025
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I’m glad I’ve got fetch for Marley my…
I’m glad I’ve got fetch for Marley my Yorkipoo, the dental work that was done recently was covered like 90% I’m very pleased. Thank you
Date of experience: August 01, 2025
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Dog supplements for liver issues
Date of experience: August 01, 2025
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