Guides were great
Guides were great. Travel arrangements nearly flawless.
Firebird Tours Reviews
623 • Excellent
The trip of a lifetime
My daughter and I have just returned to Australia from a Grand small group Tour of Italy with Firebird Tours. It surpassed all our expectations and we can't speak highly enough of the team that was behind the planning, organising and implementing of such a wonderful trip. It was stress free, the drivers and guides were friendly, informative and punctual. The itinerary covered every detail, well balanced and stream lined. It just all worked so smoothly from first contact to the tour itself. Thank you to all the Firebird team for the trip of a lifetime!
Reply from Firebird Tours
Dear Lynda,
Thank you for choosing us for your family trip to Italy. We are delighted to hear that we managed to surpass your expectations and that you liked exploring the sunny country with us. We can't wait to accompany you on your future vacations.
Kind regards,
Firebird Tours | Travel All Russia
Thank you for choosing us for your family trip to Italy. We are delighted to hear that we managed to surpass your expectations and that you liked exploring the sunny country with us. We can't wait to accompany you on your future vacations.
Kind regards,
Firebird Tours | Travel All Russia
Firebird Tours Excellent Saint Petersburg Tour...
Firebird did an excellent job of working with us, adjusting activities to satisfy our needs and executed a perfect Visa Process for this very nervous traveler. Once on the ground in Saint Petersburg our guide, Maria, was informative, interesting and took care of us. The same goes for our driver. Hotel was very nice as was the weather except for one day.
We highly recommend this team at Firebird Tours
Reply from Firebird Tours
Dear Tom,
Thanks for choosing us to organize your trip to Russia. We are happy to hear you enjoyed all aspects of your vacation and that you would recommend us to others. Thanks again, Tom. Let's stay in touch.
Kind regards,
Firebird Team
Thanks for choosing us to organize your trip to Russia. We are happy to hear you enjoyed all aspects of your vacation and that you would recommend us to others. Thanks again, Tom. Let's stay in touch.
Kind regards,
Firebird Team
Julia at Firebird’s tours amazing job
Julia was awesome she organized s dream vacation for my husband and I. Excellent hotels with amazing locations. We had amazing drivers as well.Thank you
Reply from Firebird Tours
Dear Lori,
Thank you for choosing us to plan your vacation. We are happy to hear everything went well and we cannot wait to start working on the itinerary for your next trip.
Kind regards,
Firebird Team
Thank you for choosing us to plan your vacation. We are happy to hear everything went well and we cannot wait to start working on the itinerary for your next trip.
Kind regards,
Firebird Team
First time
This was our first time traveling with Firebird tours, and we were genuinely pleased with the experience. The accommodations were all to our liking, and the tour guides were exceptional. All travel and excursions happened on time as per our itinerary. All in all, it was a very good experience. We will recommend Firebird to our friends, and use them again ourselves.
Reply from Firebird Tours
Dear John,
Thank you for choosing our company for your Sicilian adventure. It's been a real pleasure working with you on your trip and we hope to hear from you when you will start planning your next getaway!
Kind regards,
Firebird Team
Thank you for choosing our company for your Sicilian adventure. It's been a real pleasure working with you on your trip and we hope to hear from you when you will start planning your next getaway!
Kind regards,
Firebird Team
Everything proceeded with excellence
Everything proceeded with excellence. We were met at the airport perfactly. The hotels were located perfectly, and the tours were grand. The only suggestion is to provide a quick map of the hotels when you have travelers arriving at night. In Bergen it was a [problem finding the hotel even though it was 5 minutes from the Ship arrival point. The Bergen hotel prided itself on understatement and blending into history. However it was heavy rain. We ended up at a Clarion and took a cab to the hotel... we learned that we walked past the hotel in the rain for about 1km in our search. The hotel was beautiful and perfectly located. All Firebird hotel selections were perfectly located for our objectives. Thank you Firebird
Reply from Firebird Tours
Dear Lee,
Thank you for taking the time to share your review with fellow travelers and us. We took notes regarding the hotel map suggestion. Excellent idea! Thanks again for traveling with us to Scandinavia and we hope to accompany you in the future too.
Kind regards,
Firebird Team
Thank you for taking the time to share your review with fellow travelers and us. We took notes regarding the hotel map suggestion. Excellent idea! Thanks again for traveling with us to Scandinavia and we hope to accompany you in the future too.
Kind regards,
Firebird Team
Delightful trip
From my first inquiry, everything went smoothly. The plan was well constructed. The guides were pleasant and well informed. The hotels were heavenly. Traveling alone at 70 I never felt insecure or unattended. It was a delightful birthday trip.
Reply from Firebird Tours
Dear Cathy,
Thank you for taking the time to share your thoughts on planning a trip with us. We are delighted to receive such positive feedback and are pleased to hear you had a great birthday! Celebrating birthdays while traveling is our favorite thing too! Let's keep in touch.
Kind regards,
Firebird Team
Thank you for taking the time to share your thoughts on planning a trip with us. We are delighted to receive such positive feedback and are pleased to hear you had a great birthday! Celebrating birthdays while traveling is our favorite thing too! Let's keep in touch.
Kind regards,
Firebird Team
Our Italy trip was amazing!
Our Italy trip was amazing!! Firebird tours took care of everything, we had great english speaking tour guides and great transfer drivers. They also picked us great lodging. We appreciate all the hard work that Sim did you make our trip so wonderful!! We will use Firebird again on our next trip.
Reply from Firebird Tours
Dear Tom & Lorrie,
Thank you for traveling to Italy with us, and for leaving such a lovely review. We are glad to hear you had an amazing time there and we can't wait to show you even more of Europe! Don't hesitate to reach out regarding your future plans.
Kind regards,
Firebird Team
Thank you for traveling to Italy with us, and for leaving such a lovely review. We are glad to hear you had an amazing time there and we can't wait to show you even more of Europe! Don't hesitate to reach out regarding your future plans.
Kind regards,
Firebird Team
An intense tour by a great company
This was my first trip with Firebird and I can’t say enough about the efficiency and responsiveness of the staff. I even received a call from Maria at our first stop in Copenhagen to ask if everything was going okay.
Scandinavia is a great itinerary but a bit too intense. I found the three hour walking tours in each city tiring. Had the city guides in Copenhagen and Sweden provided us with transportation passes like they did in Helsinki and Oslo, it would have been much more enjoyable
The hotels Firebird selects are four star and classy; however we only spend a night or two in each one. Since the tour is so intense and the hotels are so magnificent, optional tours are unnecessary. In my opinion, there is no reason to take optional tours when the hotels and places near the hotels provide plenty of activity.
For me, the train trip to Flam was the highlight of the tour. And the Hotel Fretheim staff were most gracious and accommodating.
My fellow travelers unanimously chose Firebird Tours because it offered other modes of travel like train, plane, and ferry rather than just bus. This was my first Firebird tour, but will not be my last.
Reply from Firebird Tours
Dear Lil,
Thank you for trusting your Scandinavian vacation to us. We are grateful for the detailed feedback and we've also made a note about travel passes in Copenhagen and Stockholm. Thanks again for traveling with us and we can't wait to accompany you on your future travels.
Kind regards,
Firebird Team
Thank you for trusting your Scandinavian vacation to us. We are grateful for the detailed feedback and we've also made a note about travel passes in Copenhagen and Stockholm. Thanks again for traveling with us and we can't wait to accompany you on your future travels.
Kind regards,
Firebird Team
Easy to work with
Easy to work with. Responsive to all questions. Tour guides were very informative.
Reply from Firebird Tours
Dear Carole,
Thank you for leaving us this review. We appreciate it and hope to assist in planning your future vacations.
Kind regards,
Firebird Team
Thank you for leaving us this review. We appreciate it and hope to assist in planning your future vacations.
Kind regards,
Firebird Team
A great Russia trip thanks to Firebird
Firebird arranged my July 2019 trip to Russia as well as a trip to Russia in 2018. I really appreciated their personal attention to my most recent trip and felt completely taken care of while in Russia. I was met at the Moscow airport, taken to my Moscow hotel, picked up there and taken to the Volga Dream and then picked up in St Petersburg and taken to the airport. Loved the Moscow hotel they had booked for me. I really recommend Firebird and plan to use them for my trans-Siberia railway trip in the future.
Reply from Firebird Tours
Dear Susan,
Thank you for your kind words about the tours to Russia that we arranged for you. We love working with you on your trips and we hope it's not the last time.
Kind regards,
Firebird Team
Thank you for your kind words about the tours to Russia that we arranged for you. We love working with you on your trips and we hope it's not the last time.
Kind regards,
Firebird Team
Only the latest review will count in the company's TrustScore
Wonderful trip to Germany
My husband and I could not be happier with Firebird Tours. We traveled with a customized tour to Switzerland and Germany in July 2019. We mainly worked with Gabby who was incredibly helpful in the planning of our itinerary. She was very responsive to our requests. We loved having the private guides as that afforded us the opportunity to hear first-hand about the sites we were seeing and to have our many questions answered. We enjoyed traveling between the cities by train and all our hotel accommodations were fine. Thank you Firebird Tours for creating so many wonderful memories for us.
Reply from Firebird Tours
Dear Tina,
Thank you for traveling with us to Switzerland and Germany this summer. We are always happy to receive such lovely feedback from our valued clients. We can't wait to take you to even more remarkable places in Europe. Let's stay in touch!
Kind regards,
Firebird Team
Thank you for traveling with us to Switzerland and Germany this summer. We are always happy to receive such lovely feedback from our valued clients. We can't wait to take you to even more remarkable places in Europe. Let's stay in touch!
Kind regards,
Firebird Team
Switzerland 2019
Firebird Tours and their travel specialist Diana did a great job in setting up our trip to Switzerland! Our trip was customized to meet our desire to visit Brienz in addition to Zurich and Lucerne. Our hotels and their locations were perfect. In Zurich we stayed at Hotel St. Gotthard and in Brienz we stayed at Hotel Brienzerburli. The two guides we had for different tours were very informative and gave us great tours. We were able to see a very beautiful part of Switzerland thanks to Firebird Tours! Kathryn N.
Reply from Firebird Tours
Dear Kathryn,
Thank you for traveling with us to breathtaking Switzerland. We are delighted to hear you have enjoyed all aspects of your program - from the planning with Diana to staying at the remarkable hotels and sightseeing with local guides. We hope to see you on our tours in the future! Let's keep in touch.
Kind regards,
Firebird Team
Thank you for traveling with us to breathtaking Switzerland. We are delighted to hear you have enjoyed all aspects of your program - from the planning with Diana to staying at the remarkable hotels and sightseeing with local guides. We hope to see you on our tours in the future! Let's keep in touch.
Kind regards,
Firebird Team
The continuous contact by the various…
The continuous contact by the various personnel is top-notch. The overall plan, guides, suggested options were spot-on. This is the third major tour company I have engaged over the years, and far and away the best. I can't wait to use Firebirds again.
Reply from Firebird Tours
Dear Todd,
Thank you for planning and traveling with us, and for writing your lovely review! It was a real pleasure putting your itinerary together and executing all travel arrangements. We cannot show you even more of Europe.
Kind regards,
Firebird Team
Thank you for planning and traveling with us, and for writing your lovely review! It was a real pleasure putting your itinerary together and executing all travel arrangements. We cannot show you even more of Europe.
Kind regards,
Firebird Team
Firebird promised to deliver services…
Firebird promised to deliver services and the company succeeded
in all areas. The private tour guides were excellent. We would not hesitate to look to them for quality tour arrangements again.
Reply from Firebird Tours
Dear Vernon,
Thank you for choosing our company. We were happy to plan your trip to Portugal and are delighted to hear you've enjoyed your time traveling and planning with us. Until the next time! Let's keep in touch.
Kind regards,
Firebird Team
Thank you for choosing our company. We were happy to plan your trip to Portugal and are delighted to hear you've enjoyed your time traveling and planning with us. Until the next time! Let's keep in touch.
Kind regards,
Firebird Team
They arranged a custom tour for us to…
They arranged a custom tour for us to Scandinavia. Guides were first rate, hotels well situated so that things we liked to see were in easy walking distance. We had two emergencies, neither of them the fault of the company -- a train delay in Denmark for example. We called their emergency number and they were right on the matter standing by to help. Very satisfied. In fact when they did a follow up call to thank us, we chatted for a while and learned that they also handle the places where we want to go next and we told them to go ahead and make the plans. To repeat, first rate responsive planning, good folllow up and thuogh they are located I think in Florida have an easily accesssible and responsiv emergency number in Europe.
Reply from Firebird Tours
Dear Herbert,
Thank you for dedicating the planning of your Scandinavian journey to our team and for crafting such a lovely review after your trip. We are delighted to hear you've enjoyed traveling with us and that you are already planning your next vacation.
Kind regards,
Firebird Team
Thank you for dedicating the planning of your Scandinavian journey to our team and for crafting such a lovely review after your trip. We are delighted to hear you've enjoyed traveling with us and that you are already planning your next vacation.
Kind regards,
Firebird Team
Seamless Whirlwind Tour with Firebird!
We traveled with Firebird Tours for the first time this summer, to the Scandinavian Capitals and Russia. We were delighted, as Firebird provided us exactly what we wanted - support before our trip, precise planning for hotels and transportation and orientation tours in each city with fab guides - and we had plenty of time on our own to spend afternoons doing our own thing, and dining wherever we chose. It would have been labor intensive for us to orchestrate this whirlwind adventure on our own - so we left it to Firebird, will recommend this company to our friends, and will use them again. Thank you Firebird Tours!
Reply from Firebird Tours
Dear Gin,
Thank you for choosing our company for your trip to Scandinavia and Russia. We are happy to hear that your trip went well and that you enjoyed our travel arrangements. Thank you for using and recommending our service to others. We can't wait to plan another amazing tour for you.
Kind regards,
Firebird Team
Thank you for choosing our company for your trip to Scandinavia and Russia. We are happy to hear that your trip went well and that you enjoyed our travel arrangements. Thank you for using and recommending our service to others. We can't wait to plan another amazing tour for you.
Kind regards,
Firebird Team
The organization was perfect
The organization was perfect. Everything went as planned without a minute to wait. The local guides and drivers including the cars were to our full satisfation. Hotels were good . In total ,All promises were fulfilled.
Reply from Firebird Tours
Dear Uri,
Thank you for taking the time to share your review publicly. We absolutely loved putting your itinerary together and are excited to hear that we managed to fulfill your expectations! We hope to see you on more of our tours in the future.
Kind regards,
Firebird Team
Thank you for taking the time to share your review publicly. We absolutely loved putting your itinerary together and are excited to hear that we managed to fulfill your expectations! We hope to see you on more of our tours in the future.
Kind regards,
Firebird Team
Firebirds organized a fabulous custom…
Firebirds organized a fabulous custom trip for myself and 12 of my closest friends. All provisions were perfect...a wonderful company that organized our trip to perfection. Accommodations, transfers and tours were wonderful. Absolutely no complaints from any of our party. I thank you Monica for being our guide for a lovely and memorable vacation.
Reply from Firebird Tours
Dear Ronnie,
Thank you for leaving such a wonderful review! We are delighted to hear that you have enjoyed your time in Spain. Thanks again for traveling with us, and when you are ready for another memorable vacation - make sure to give as a call!
Kind regards,
Firebird Team
Thank you for leaving such a wonderful review! We are delighted to hear that you have enjoyed your time in Spain. Thanks again for traveling with us, and when you are ready for another memorable vacation - make sure to give as a call!
Kind regards,
Firebird Team
Many Thanks for the Amazing The Soul of Russia Tour
Highly recommend the Firebird Tours team to anyone who wishes to have the best and reliable travel experience to great destinations.
The tour organization was excellent, the tour guides were very knowledgeable and kind, the private drivers were experienced and courteous. I am very grateful to everyone at Firebird Tours who made my The Soul of Russia Tour a truly amazing experience.
Thank you Firebird Tours for your outstanding work!
Reply from Firebird Tours
Dear Iveta,
Thanks for choosing our company to explore Russia with. We are happy to hear you liked your tour, especially our guides and drivers. We can't wait to show you more of Europe. Let's keep in touch!
Kind regards,
Firebird Team
Thanks for choosing our company to explore Russia with. We are happy to hear you liked your tour, especially our guides and drivers. We can't wait to show you more of Europe. Let's keep in touch!
Kind regards,
Firebird Team