Fireplace Factory Outlet Ltd Reviews 434

Great value for money and very fast service from order to delivery just 2 days
Will recommend to family and friends

Absolutely brilliant customer service, ordered Friday evening, arrived Tuesday afternoon. There was a bit of a problem with the fire but it was replaced immediately with a new one sent out and the other one collected at the same time. This is a factory outlet and you are told there may be marks etc but I can't see a single thing wrong with it. Highly recommended 😊

Great! So pleased my daughter in law found me this site! Really good value for money!

it would be better when ordering two items they came together,

Item received quickly and well packaged. Great service. Thanks

Very pleased with my purchase from Fireplace Factory Outlet. The web site was easy to use, the delivery was quick and the electric fire we chose was perfect. The price was great too, a great reduction on most fires we looked at.

Ordered a refurb fire - could not be happier. Barely any damage and delivered the day after ordering.

Great product at fantastic price. Great communication and quick delivery. Recommended.

Quick service and part arrived as described.

Simple ordering & received same day delivery

my fireplace was delivered within 2 days came absolutely perfect working order, for refurbished it’s outstanding, heated up my room so quickly and used literally pence of my electric it’s well worth the money, the only thing it didn’t come with was the little screws to place the front and back together and wall mount which are all easily bought and cheap to get anyway and not bothered about it, it makes my living room look and feel so cosy! i highly recommend this place i can’t thank you enough!!

Great service great products and on time with the deliveries.

Really great company. Got a fab fire for less than half price. Good communication- emails and a call to arrange delivery - which was free. Very happy customer! Thanks

the company is in Huddersfield I am in south Wales ordered on Thursday arrived on Friday in excellent condition all in all an excellent service

Ordered an electric stove for around 75% off RRP and am truly delighted with it! I did look up the site on here first to make sure it wasn’t a bit too good to be true but ordered after seeing they were legit. There was a little query with the delivery but the team responded quickly and helpfully. The product arrived in excellent condition, I assume it had been a return as the packaging was not original but the fireplace was in perfect condition. Overall I am very pleased and have already ordered a mantle to go with the fire. Thanks guys!

Prefect replacement and arrived quickly, ideal!

Fast delivery, and despite the fire being a factory second it is in immaculate condition, with one tiny mark that isn't noticeable unless you get really, really close. Yes, the box was a bit bashed up, but the fire was well packaged. Simon was quick to get back to me when I had a couple of queries. The fire cost less than half the price compared with other online shops, and I am very happy with the purchase!

I am delighted with my fire and with the customer service. I paid £166 for the Adam Holston. It’s £280 in B&Q and £250 at the cheapest available elsewhere online. It was listed as a factory second. It’s now in place in my lounge and I can find no dents, scratches or marks!

Before it arrived, I emailed the company to ask if they knew if the remote control was included with this one and received a prompt, friendly and helpful reply. The fire arrived within 48 hours of placing the order, together with the remote, plus new batteries and handbook. I couldn’t be happier and recommend this company without hesitation.