I was having problems accessing and redeeming my Flexiroam plans provided through the Mastercard travel experiences. The whole team at Flexiroam were very helpful and patient, in getting the issues re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use, very well priced programs that suits any need, and perfect global coverage. I am on the road 40% of my time, Flexiroam kicks in immediately upon landing anywhere. And more important - ext... See more
Company replied
eSIM that works globally as per the plan. Amazing assistance to troubleshoot if any issue. They are fast , professional, patient and will help you until it is solved .
Company replied
I am a long haul flight attendant. I’m a happy customer, Flexyroam is very reliable. The online customer support is very good, too. I need help when I get a new phone and usually mess up with the sett... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Contact info
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hong Kong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am a long haul flight attendant
I am a long haul flight attendant. I’m a happy customer, Flexyroam is very reliable. The online customer support is very good, too. I need help when I get a new phone and usually mess up with the settings. They are helpful and very patient. Highly recommended.
May 4, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Giuliano, we truly appreciate your kind words! It’s wonderful to know Flexiroam has been a reliable companion for your long‑haul journeys, and that our team’s patience and support helped with your phone setup. Your trust inspires us every day.
Very helpfull team..
Very helpfull team... thank you so much for ur support.
100%
May 4, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Farid, thank you for your kind words. We’re delighted to know our team’s support was helpful and appreciated. Your satisfaction motivates us to keep delivering excellent service.
Quick response and help me to resolve…
Quick response and help me to resolve all problems
May 4, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Paris, we truly appreciate your feedback! It’s wonderful to know our fast support was able to resolve everything for you. Your satisfaction is our goal.
Fantastic troobleshooters.
There customerservice is always fast and quick to help and solve problems.
May 3, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Arnoud, thank you for your wonderful feedback. We're glad our customer service team consistently provides fast and effective support to resolve issues quickly.
AI email support!
Terrible experience with this company. I wouldn't buy from them after this.
Customer support is very quick, almost too quick. And look how fast they respond to my Trustpilot review, within hours. Then almost immediately, I received an email from Trustpilot saying the business requested more information.
Considering how many glowing, near-identical reviews this company has, that kind of follow-up feels like an effort to keep negative feedback quiet. Whats interesting is there are glowing feedback daily from users with minimal reviews to their name.
Anyways, throughout the customer service interaction, responses came almost instantly with near identical phrasing, no real comprehension of the issue, and no progression toward resolution.
The behavior was consistent with AI scripted interaction rather than a human representative. The pattern was clear: repetitive, deflective, and evasive, especially around the Mastercard entitlement question.
There are now many other eSIM providers who offer reliable service and authentic support without this kind of behavior. I would recommend choosing them instead.
January 20, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello JustMe, we sincerely apologize for the frustration you experienced. While our goal is to respond quickly, we understand that speed must be matched with genuine comprehension and effective solutions. Your feedback helps us improve. Please contact us at support@flexiroam.com and ask for Donna so we can personally look into your concerns.
Superb service!
I sincerely would like to express my appreciation for the friendly and knowledgeable service I received when transferring my account from one phone to another.
May 2, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Mic, we truly appreciate your feedback! We're glad our team could make your account transfer smooth with friendly and expert service. Your trust means a lot to us.
Very good CX experience!
April 30, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Muhamed, thank you for your 5‑star rating! We’re delighted to know you had a very good customer experience with us. Your feedback motivates us to continue delivering excellent service.
Thank god for the WhatsApp chat
Thank god for the WhatsApp chat, I was trying to activate my esim while I was boarding the plane and it wasn’t working, the person I spoke to was able to help me and my e-sim is now ready to use :) would 100% recommend.
April 30, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Natalia, thank you for sharing your experience! We’re glad our WhatsApp support team was able to assist you promptly even while you were boarding your flight. It’s great to know your eSIM is now ready to use, and we truly appreciate your recommendation.
It’s easy and fast to install
It’s easy and fast to install and it has good reability. It’s great that you have very fast customer service via WhatsApp, which are very helpful, especially if you’re traveling.
April 29, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Anna, thank you for your wonderful 5-star review! We’re so glad to hear that you found FlexiRoam easy and quick to install, reliable during your travels, and that our WhatsApp support team was able to assist you promptly. Providing fast and helpful customer service wherever you are is very important to us. We truly appreciate your support and look forward to keeping you connected on your future journeys!
Reply from FlexiRoam Asia Limited
Hello Julia, thank you so much for your 5-star review! We’re delighted to hear you had a positive experience with our customer service team. Your kind words mean a lot to us, and we’re always here to help whenever you need assistance.
My immediate SOS support while Maxis…
My immediate SOS support while Maxis not working at all in Maldives. Happy and glad that Flexiroam help me to stay connected in Maldives for my business phone.
April 16, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Li Mun Thong, thank you for sharing your experience! We’re glad Flexiroam kept you connected in Maldives when you needed it most. Your trust means a lot to us, and we’ll continue striving to provide reliable service wherever your business takes you.
Scam company
Let me save you the hassle. Like any other roaming services out there, this company is a scam. Do not waste your money on this. Unreliable and stupid customer service.
January 21, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Vorg, we’re sorry to hear about your experience and regret that our service did not meet your expectations. Please know that Flexiroam is committed to reliable connectivity and responsive support. We’d appreciate the chance to review your case, kindly reach out to support@flexiroam.com so we can assist you directly.
Super customer service!!
April 24, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi William, thank you for your wonderful feedback! We’re delighted to know our customer service made such a positive impression. Your support motivates us to keep delivering the best experience every time.
Customer service second to none
They are always ready to help and provide the best experience to the customer.
April 18, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Marcelo, thank you for your kind words! We’re thrilled to know our team’s readiness to help and commitment to providing the best experience made a difference for you. Your support motivates us to keep raising the bar every day.
Very good coverage and fast
Very good coverage and fast. And the customer service very nice
April 18, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Jehad, thank you for your wonderful feedback! We’re glad to know you’re enjoying our fast coverage and that our customer service team made a positive impression. Your support inspires us to keep delivering the best experience every time
Very good customer service
Very good customer service, very prompt and precise what do you need to do to sort the issues you have with the connection 😀
April 17, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Dixie, thank you so much for your kind words! We’re delighted to hear that you found our customer service prompt and precise. If you ever experience any connection issues, please don’t hesitate to reach out we’ll be glad to guide you step by step to get everything sorted quickly.
Excellent service and customer service…
Excellent service and customer service specially Jess who assisted me patiently..he explained to me better the AI ready templates articles to explain the solution for my issue on your main website..thank u so much for such a good online team
April 17, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Nahla, thank you so much for your wonderful feedback! We’re thrilled to hear that Jess was able to assist you patiently and clearly explain the AI‑ready template articles to resolve your concern. We truly appreciate your recognition of our support team, it motivates us to keep delivering excellent service.
Very great customer service
Very great customer service. Super easy to use eSIMs with global availability. They're my go to
April 16, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Darran, thank you so much for your amazing feedback! We’re delighted to know you found our customer service excellent and that our eSIMs are super easy to use with global availability. It means a lot to us that we’ve become your go‑to choice, we’ll continue striving to make your experience seamless wherever you are.
Thanks for quick support
Thanks for quick support. I had an issue wirh esim, the live agents resolved everything in couple of minutes!
April 15, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Elen, thank you so much for your wonderful feedback! We’re glad to hear that our live agents were able to quickly resolve your eSIM issue within minutes. Your appreciation motivates us to keep delivering fast and reliable support whenever you need it.
Reply from FlexiRoam Asia Limited
Hello Viola, thank you for your 5‑star feedback! We’re delighted our team was able to help resolve your concern. Providing clear solutions and excellent service is always our priority.
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