I was having problems accessing and redeeming my Flexiroam plans provided through the Mastercard travel experiences. The whole team at Flexiroam were very helpful and patient, in getting the issues re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use, very well priced programs that suits any need, and perfect global coverage. I am on the road 40% of my time, Flexiroam kicks in immediately upon landing anywhere. And more important - ext... See more
Company replied
eSIM that works globally as per the plan. Amazing assistance to troubleshoot if any issue. They are fast , professional, patient and will help you until it is solved .
Company replied
I am a long haul flight attendant. I’m a happy customer, Flexyroam is very reliable. The online customer support is very good, too. I need help when I get a new phone and usually mess up with the sett... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Contact info
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hong Kong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
Amazing! Easy to use understand the he help when needed and quick to respond
January 7, 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Pedro, thank you so much for your amazing feedback! We’re thrilled to hear that you found our service easy to use and that our team was able to provide quick, helpful support when you needed it. Your kind words motivate us to keep delivering the best experience possible. We truly appreciate your trust and look forward to assisting you again anytime!
Reply from FlexiRoam Asia Limited
Hi Maverick, we appreciate your feedback and 5‑star review. It’s great to know you’re satisfied with our service.
Easy to use + extraordinary technical support
Easy to use, very well priced programs that suits any need, and perfect global coverage. I am on the road 40% of my time, Flexiroam kicks in immediately upon landing anywhere. And more important - extraordinary and fast technical support via WhatsApp solving any conceivable problem in minutes. Best SIM card in the world A and I tried many before.
December 30, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Debora, thank you so much for your wonderful feedback! We’re thrilled to hear that Flexiroam has been a reliable travel companion for you, keeping you connected seamlessly wherever you land. Knowing that our pricing fit your needs, our global coverage supports your journeys, and our support team is able to resolve issues quickly means the world to us. Your trust and recognition as “the best SIM card in the world” inspire us to keep delivering extraordinary service every day. Safe travels!
I am in brasil Disney work first but…
I am in brasil Disney work first but They helped me and find a solution step by step. Send me guide and live chat to help me
December 28, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Joe-anny, thank you for the 5‑star review! We’re glad our team could guide you step by step with clear instructions and live chat support to get everything working while you were in Brazil. Your feedback means a lot, and we’ll keep delivering fast, helpful assistance whenever you need it. Safe travels!
Great Customer service
I installed my esim and did everything that the online instructions said and I couldn't get data. The signal was full but with no data.
I had realised this when I landed in Egypt, so when I got to the hotel and connected to WiFi, I got In touch with the customer support team via whatsapp. And they have been brilliant throughout, helping g to truobleshoot and fault find in order to get a resolution.
Their response times were excellent too.
December 28, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Nick, thank you for sharing your experience and for the 5‑star rating! We’re sorry to hear about the initial challenge with your eSIM, but we’re delighted our support team was able to step in quickly and guide you through troubleshooting to get everything resolved. It’s wonderful to know their responsiveness and dedication made a difference during your travels in Egypt. We truly appreciate your trust and look forward to serving you again on your next journey!
Reliable Support!
Customer support team is professional and able to help even people like me who don't know the first thing about their cell phones. Much appreciated!
December 28, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Suzanne, thank you so much for your kind words! We’re glad our support team was able to assist you and make things easier. Your appreciation means a lot to us, and we’ll continue striving to provide clear, helpful guidance for every customer. We look forward to serving you again!
Great customer Service
Flexiroam always has great customer service, fast and efficient.
December 27, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Robert, thank you so much for your 5‑star review! We’re delighted to hear that our customer service has been fast and efficient. Your support means a lot to us at Flexiroam.
Easy transaction and Great support
December 26, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Alec, thank you for the 5‑star rating! We’re thrilled to hear your transaction was smooth and that our support team made the experience great for you. Providing easy, reliable service with strong customer care is always our goal, and your feedback encourages us to keep it up.
I had some problems with the eSIM…
I had some problems with the eSIM connecting with the mobile red.
After more or less 2 hours trying with the support, they found a solution. Now it works perfectly!
December 26, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Martin, thank you for sharing your experience! We’re sorry to hear about the initial challenges with your eSIM connection, but we’re glad our support team was able to work with you and find the right solution. It’s great to know everything is now working perfectly! Your feedback helps us continue improving, and we truly appreciate your patience and trust in FLEXIROAM.
Had some troubles transferring to a new…
Had some troubles transferring to a new phone. Contacted FLEXIROAM and they gave me a guiding hand. Everything was solved within minutes. Really great, fast and extremely competent customer support. Top notch!
December 26, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Guenther, thank you so much for your wonderful 5‑star feedback! We’re delighted to hear that our team was able to guide you through the phone transfer smoothly and quickly. Providing fast, competent and caring support is always our priority and it’s great to know we delivered that for you. Your kind words motivate us to keep raising the bar—top notch customers deserve top notch service!
They help very fast and solving all…
They help very fast and solving all problems fast
December 22, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Serhan, thank you so much for your 5‑star review! We’re glad to hear our team was able to assist you quickly and resolve everything to your satisfaction. Your feedback motivates us to keep delivering fast, reliable support every time.
ESim did not connect with mobile data
My eSIM didn’t work. Contacting support on WhatsApp was dealt with by bot with good suggestions, although it didn’t solve problem. I was directed to live support and in the end was dealt with. I did require new activated eSIM in the end. Total process took 2 hrs which was a bit long but new eSIM is now working fine
December 19, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Robert, thank you for sharing your experience! We’re glad to hear that your new eSIM is now working fine, though we regret the process took longer than expected. Your feedback helps us improve both our bot and live support so we can resolve issues more quickly in the future.
Agent assistance
My query was logged via WhatsApp and I received immediate assistance and first time resolution. Quick, easy and efficient.
December 20, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Melenni, thank you for your 5‑star review! We’re delighted to hear that your query was resolved quickly and efficiently through WhatsApp. Providing immediate assistance and first‑time resolution is exactly what we strive for, and your feedback affirms our commitment to seamless service.
Great customer support
I've been using eSIM on my phone for over three years. Recently, I purchased a global data plan on my iPad to install an eSIM on my iPad. A few months later, my data plan expired on my phone, so I received a shared data from a friend. Despite activating the shared data on my phone, I couldn't connect to the internet. I couldn't find the cause, so I contacted customer service. The customer service representative kindly helped me identify and resolve the issue, and I was able connect internet on my phone again. It turned out that the problem was that I had purchased and installed two eSIMs on my iPad and phone using the same account. They helped me reinstall the eSIM on my phone, which resolved the issue. I'm very grateful for their kind assistance, and I'm so happy the issue has been resolved. Thank you so much. Have a great holiday!
December 19, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Jaekyu, thank you for sharing your experience and for the 5‑star review! We’re delighted our customer service team was able to quickly identify the issue and help you get connected again. Your feedback means a lot to us, and we’re glad you can continue enjoying your eSIM service. Wishing you safe travels and a wonderful holiday season!
Customer service is great
Customer service is great , response time less than a min … eventhough the app is really slow at the moment and is not responding well , the customer service could solve my main problem and made it all well ..
December 17, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Nadine, thank you for sharing your experience and for recognizing our customer service team’s quick support. We’re glad we could resolve your main concern promptly. We also appreciate your feedback about the app’s performance, our team is working on improvements to ensure smoother usage moving forward
Fast help and once again great…
Fast help and once again great service!!!
December 15, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Jerry, we really appreciate your 5‑star rating! It’s wonderful to hear that our team provided quick assistance and great service. We’re always here whenever you need us.
Fast and personal
Fast and personal, getting all questions answered.
December 12, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Falk, thank you for your wonderful feedback! We’re so glad you experienced fast and personal support, with all your questions answered. Providing clear and caring assistance is always our goal, and it’s great to know we delivered that for you.
Quick and simple answer that made it…
Quick and simple answer that made it easier and time saving
December 12, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Faisal, thank you for your kind words! We’re glad our team could provide a quick and simple answer that saved you time and made things easier. Your feedback motivates us to keep delivering efficient and helpful support whenever you need it.
I needed help to transfer my esim to my…
I needed help to transfer my e-sim to my new phone - was lucky to be assisted by Jess, promptly and efficiently.
December 12, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Helvyna, thank you so much for your wonderful feedback! We’re delighted to hear that Jess was able to assist you promptly and efficiently with your eSIM transfer. Your kind words mean a lot to our team, and we’ll be sure to share them with Jess. We’re grateful for your trust and look forward to helping you again whenever you need support!
Provided prompt and excellent support…
Provided prompt and excellent support to activate the account.
December 9, 2025
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Parthi, we truly appreciate your 5‑star rating! It’s wonderful to hear that our support team was able to assist you quickly and effectively with your account activation. We're always here to help whenever you need us.
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