My dog Finley absolutely loves FreshPet. He refuses to touch his old (and expensive!) kibble, and I’ve got about $100 worth of it just sitting in the pantry now. His excitement for mealtime and how qu... See more
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Loyal customer. Started using it back in 2017 when I was told that my dog only had two months to live. A friend recommended adding this food to her diet. Since I could not afford to only feed her Fre... See more
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My dog absolutely loves everything from Freshpet, especially the turkey bacon treats. He gets very excited when the fridge door is open and he sees them! The bowl is always licked clean with the meals... See more
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Absolutely shocking service!!! The product is never delivered within the promised timeframe! Customer service says things are sorted that clearly aren’t! Such a shame! My dog has been fed Freshpet for... See more
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Company details
- #8 of 8 best companies in Animal Feed Store
Written by the company
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Contact info
1545 U.S. 206, 07921, Bedminster, United States
- freshpet.com
4.0
Great
197 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Poppy is enjoying the food
Poppy is enjoying the food, she is a picky eater but is now eating the entire meal
Date of experience: August 05, 2025
We were already feeding my boys …
We were already feeding my boys Fresh Pet but the ordering is more convenient.
Date of experience: July 29, 2025
Reply from Freshpet
That’s what we love to hear—happy pups and happy parents! 🐕💕 Thanks for making us part of your pup’s routine. We’re so glad they’re loving every bite! -Jillian
Loyal customer
Loyal customer. Started using it back in 2017 when I was told that my dog only had two months to live. A friend recommended adding this food to her diet. Since I could not afford to only feed her Freshpet she was given it 4x/week. She lived for 2 YEARS! She revereted backwards and started acting like a puppy! After that I began to feed to my dogs 2-3 times a week and dry food on other days due to economic issues. Hopefully one day my finances will improve and all 3 of my dogs will be able to only eat Freshpet everyday.
Date of experience: August 03, 2025
Reply from Freshpet
Wow—thank you so much for sharing your story. We're truly honored to have played a part in your pup's journey and those extra joyful years together. It means the world to hear how Freshpet made such a difference. We completely understand the challenges, and we’re grateful you continue to include us in your pups’ routines. Wishing you and your three furry companions all the best—and hopefully many more happy, tail-wagging moments ahead! 🐾💚 -Jillian
Freshpet… - GREAT FOOD
Claire is absolutely loving Freshpet and likes the flavors I've used so far but there are some she hasn't tried yet. So easy to use and store.
Date of experience: August 02, 2025
Reply from Freshpet
Thanks so much for the kind words! We’re thrilled to hear Claire is loving her Freshpet meals. Can’t wait for her to try the other recipes—we're sure she'll enjoy them too! 🐶💚 -Jillian
Invited
Reply from Freshpet
Thank you for reaching out. We’re so sorry to hear about your experience and truly appreciate your feedback. We’ll be sure to share your comments with our team as we continue working to improve. If you’d like help finding a recipe with more vegetables, we’d be happy to assist. We’re always here to help! -Jillian
He eats it all
So far, Tux is enjoying his food and eating it all gone, when I put it down for him.
Date of experience: August 01, 2025
Reply from Freshpet
Thanks for sharing! We're so happy to hear Tux is loving his Freshpet and cleaning his bowl. Tail wags and full bellies—that’s what we love to hear! 🐾 -Jillian
Quick easy and he loves it
Date of experience: August 01, 2025
Reply from Freshpet
Thanks so much for sharing! We're thrilled to hear your pup loves it. Our goal is to make mealtime simple for you and delicious for them—and it sounds like we nailed it! If you ever have questions or need help picking a recipe, we’re always here for you. 🐾💚 -Jillian
Great product and convience
My dog has been eating this food for two years and my mom told me "you know you can order online right?" I said no but now I do. Dog loves it I love the affordability and product.
Date of experience: July 31, 2025
Reply from Freshpet
Thanks for the recommendation, Mom!💡Two years of happy meals (and counting)—and now Freshpet Delivery makes it even easier! Thanks for trusting Freshpet to bring convenience and quality straight to your door. 🐶✨ -Heather
FreshPet has completely won Finley over!
My dog Finley absolutely loves FreshPet. He refuses to touch his old (and expensive!) kibble, and I’ve got about $100 worth of it just sitting in the pantry now. His excitement for mealtime and how quickly he finishes Freshpet speaks volumes. Knowing I’m feeding him something healthier makes me feel so much better as a pet parent. I want Finley to have a long, happy life, and Freshpet feels like the right choice to support that. We'll definitely be sticking with it.
Date of experience: July 30, 2025
Reply from Freshpet
We’re thrilled to hear that Freshpet has completely won Finley over—and that mealtimes have become something he looks forward to. It means the world to us that you’re seeing the difference in both his excitement and his health. We’re honored to be part of Finley’s journey toward a long, happy life. Give him some extra belly rubs from us! 💚 -Heather
The dogs love the food and I know…
The dogs love the food and I know longer have to go from store to store to find it when my local store is out.❤️. However 18 bags were too many to keep in the freezer. I called and the gal I talked to was was very understanding and compassionate. Great customer service!
Date of experience: July 30, 2025
Reply from Freshpet
We’re so glad your pups are loving Freshpet—and even happier to hear our that our team was able to help with compassion and care, especially when freezer space got tight! 🐶💚 Thank you for your kind words and for being part of the Freshpet family. We’re always here when you need us! -Heather
We already loved Pet Fresh that we…
We already loved Pet Fresh that we bought at the grocery store, but having it delivered with so much variety is definitely a WIN!
Date of experience: July 30, 2025
Reply from Freshpet
From grocery store fave to delivery delight—now that’s what we call a tail-wagging WIN! 🐾 More variety, delivered right to your door—thank you for choosing Freshpet! -Heather
Dog experience with food
Great Delivery and great food for the price.
Date of experience: July 29, 2025
Reply from Freshpet
Great food + great delivery = one happy Pet Parent! 🐾 Thanks for the love—we’re so glad Freshpet is working out for you. -Heather
Picky Eater Loves Fresh Per
Charley has tried Farmers Dog, Ollie, and Nom Nom. She would not eat any of them without me adding cheese on top. Even then, sometimes I would have to throw it out.
She LOVES her new food. It’s the first time in her life that she eats her food as soon as I put it in her bowl. It has been such a nice change to Fresh Pet! Thank you!!
Date of experience: June 30, 2025
Reply from Freshpet
Charley knows what she likes—and we’re honored to be it! 💚 Thanks for sharing her story and for trusting us with her nutrition. We’re so happy she is finally excited about mealtime. 😄 Here’s to clean bowls and happy tails! -Heather
Invited
Our dog loves fresh pet except the all…
Our dog loves fresh pet except the all chicken flavor. She refuses to eat it. She can’t get over the odor. Other than that she loves it.
Date of experience: July 28, 2025
Reply from Freshpet
Thank you for sharing your experience! It’s great to hear your dog is loving most of our Custom Meals recipes. We know how particular pups can be, especially with scent and texture, so we appreciate that she gave the all-chicken recipe a try. Let us know if you have any questions about our other Custom Meals recipes she might enjoy! 🐕✨ -Heather
Reply from Freshpet
Paws up for your pup’s approval! 🐕✨ -Heather
Invited
Timely delivery/ access needs…
Timely delivery/ access needs improvement/changes to order needs improvement
Date of experience: July 27, 2025
Reply from Freshpet
We appreciate your honest review and the 4-star rating! It’s great to know your delivery arrived on time. We’re sorry to hear that access and order changes weren’t as smooth—we’re on it and committed to making your next experience even better. 💚 - Heather
Invited
Adjustment to new foods
It took some time for Hans to eat the food...but, he did seem to eat without rebuke the shredded chicken...just takes time. He's eaten Fresh Pet in the 'logs' for a few years...but, it's more like the texture of this newer version of Fresh Pet that is taking some time. Patience required.
Date of experience: July 27, 2025
Reply from Freshpet
Thanks so much for sharing your experience! We're happy to hear Hans is warming up to the shredded chicken recipe. Every pup adjusts in their own time, and patience truly goes a long way. We're also thrilled to know Freshpet is making your routine a little easier—fresh food, happy dogs, and happy humans is exactly what we're all about! 🐶 If you ever need tips or have questions, we're always here to help. -Jillian
Invited
Good customer service
Good customer service. Food packed accordingly due to the very hot weather in my area.
Date of experience: July 25, 2025
Reply from Freshpet
We’re thrilled to hear our customer service made a difference and that your order was packed with care for the hot weather ☀️ in your area. Keeping your pup's food fresh and safe is always our priority. 🐶 -Heather
My Dog loves Freshpet
I have a senior dog with not many teeth left so she has to have soft food. Tried other brands but Freshpet was the one she likes.
Date of experience: July 24, 2025
Reply from Freshpet
We’re truly touched by your kind words. 💖 Thank you for choosing Freshpet and trusting us to nourish your senior dog. We’re so glad she’s found something she loves and can enjoy comfortably. -Heather
Invited
Great fresh food
Great fresh food. Loving the ease of just ordering and no preparation, just open and serve
Date of experience: July 18, 2025
Reply from Freshpet
We’re so glad to hear Freshpet Delivery is making mealtime a breeze! 🐶 Easy ordering and quick delivery mean more time for tail wags and happy tummies. Thanks for letting us be part of your pup’s routine! -Heather
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