My dog Finley absolutely loves FreshPet. He refuses to touch his old (and expensive!) kibble, and I’ve got about $100 worth of it just sitting in the pantry now. His excitement for mealtime and how qu... See more
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Loyal customer. Started using it back in 2017 when I was told that my dog only had two months to live. A friend recommended adding this food to her diet. Since I could not afford to only feed her Fre... See more
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My dog absolutely loves everything from Freshpet, especially the turkey bacon treats. He gets very excited when the fridge door is open and he sees them! The bowl is always licked clean with the meals... See more
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Absolutely shocking service!!! The product is never delivered within the promised timeframe! Customer service says things are sorted that clearly aren’t! Such a shame! My dog has been fed Freshpet for... See more
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Company details
- #8 of 8 best companies in Animal Feed Store
Written by the company
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Contact info
1545 U.S. 206, 07921, Bedminster, United States
- freshpet.com
4.0
Great
197 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
FreshPet has completely won Finley over!
My dog Finley absolutely loves FreshPet. He refuses to touch his old (and expensive!) kibble, and I’ve got about $100 worth of it just sitting in the pantry now. His excitement for mealtime and how quickly he finishes Freshpet speaks volumes. Knowing I’m feeding him something healthier makes me feel so much better as a pet parent. I want Finley to have a long, happy life, and Freshpet feels like the right choice to support that. We'll definitely be sticking with it.
Date of experience: July 30, 2025
Reply from Freshpet
We’re thrilled to hear that Freshpet has completely won Finley over—and that mealtimes have become something he looks forward to. It means the world to us that you’re seeing the difference in both his excitement and his health. We’re honored to be part of Finley’s journey toward a long, happy life. Give him some extra belly rubs from us! 💚 -Heather
Loyal customer
Loyal customer. Started using it back in 2017 when I was told that my dog only had two months to live. A friend recommended adding this food to her diet. Since I could not afford to only feed her Freshpet she was given it 4x/week. She lived for 2 YEARS! She revereted backwards and started acting like a puppy! After that I began to feed to my dogs 2-3 times a week and dry food on other days due to economic issues. Hopefully one day my finances will improve and all 3 of my dogs will be able to only eat Freshpet everyday.
Date of experience: August 03, 2025
Reply from Freshpet
Wow—thank you so much for sharing your story. We're truly honored to have played a part in your pup's journey and those extra joyful years together. It means the world to hear how Freshpet made such a difference. We completely understand the challenges, and we’re grateful you continue to include us in your pups’ routines. Wishing you and your three furry companions all the best—and hopefully many more happy, tail-wagging moments ahead! 🐾💚 -Jillian
Clean bowl everytime!
My dog absolutely loves everything from Freshpet, especially the turkey bacon treats. He gets very excited when the fridge door is open and he sees them! The bowl is always licked clean with the meals and he has had no upset tummy since changing dog foods which we have experienced with other suppliers :)
Date of experience: June 19, 2025
Reply from Freshpet
Hi Kirsty, sounds like your pup has great taste, those turkey bacon treats are a fan favorite around here too! We’re so glad to hear mealtime is now tail-waggingly delicious and that his tummy is feeling better since making the switch. Give him some extra belly rubs from us next time he does his happy fridge dance! Have a pawsome day! 💚-Jillian
After seeing the TV advert
After seeing the TV advert, I order some of this human grade cat food, which “Daisy” was thoroughly impressed! The meals are made with high-quality, fresh ingredients and delivered right to my door in insulated packaging.
The convenience of being able to order for delivery means i can try new flavours keeping things exciting for my cat. While it's a bit pricier than regular cat food, the health benefits—shiny coat and increased energy—are totally worth it. Highly recommend for any cat owner looking to upgrade their pet's diet!
Date of experience: June 18, 2025
Reply from Freshpet
Hi Andy, how marvellous to hear that Daisy is thoroughly enjoying her meals! 🐾 We're ever so pleased the advert caught your eye and led you to give our recipes a try. Knowing she’s benefitting from the fresh, high-quality ingredients, with a shinier coat and more pep in her step, truly makes our tails wag. Thank you ever so much for the glowing recommendation, give Daisy a gentle chin scratch from all of us here at Freshpet.💚 -Jillian
We already loved Pet Fresh that we…
We already loved Pet Fresh that we bought at the grocery store, but having it delivered with so much variety is definitely a WIN!
Date of experience: July 30, 2025
Reply from Freshpet
From grocery store fave to delivery delight—now that’s what we call a tail-wagging WIN! 🐾 More variety, delivered right to your door—thank you for choosing Freshpet! -Heather
The dogs love the food and I know…
The dogs love the food and I know longer have to go from store to store to find it when my local store is out.❤️. However 18 bags were too many to keep in the freezer. I called and the gal I talked to was was very understanding and compassionate. Great customer service!
Date of experience: July 30, 2025
Reply from Freshpet
We’re so glad your pups are loving Freshpet—and even happier to hear our that our team was able to help with compassion and care, especially when freezer space got tight! 🐶💚 Thank you for your kind words and for being part of the Freshpet family. We’re always here when you need us! -Heather
Freshpet… - GREAT FOOD
Claire is absolutely loving Freshpet and likes the flavors I've used so far but there are some she hasn't tried yet. So easy to use and store.
Date of experience: August 02, 2025
Reply from Freshpet
Thanks so much for the kind words! We’re thrilled to hear Claire is loving her Freshpet meals. Can’t wait for her to try the other recipes—we're sure she'll enjoy them too! 🐶💚 -Jillian
Absolutely shocking service!!
Absolutely shocking service!!! The product is never delivered within the promised timeframe! Customer service says things are sorted that clearly aren’t! Such a shame! My dog has been fed Freshpet for years - we are extremely loyal customers, but the loyalty is not at all repaid. My poor dog now has an upset stomach because I’ve had to feed him different food whilst waiting SOOOO long for his delivery of Freshpet to arrive! False promises!!!!!!!!!!!!!!!!!!!!!!!!
Date of experience: June 03, 2022
Reply from Freshpet
Firstly, it’s great to hear your dog loves their Freshpet meals. And secondly we are sorry to hear about your experience with our website service. We are very new at direct to customer deliveries and we are aware that the service is not perfect just yet. We are also sorry that our customer care centre let you down by not resolving this right away. Our customer contact centre does try very hard to return calls and resolve issues first time around, but it is not always possible. It is also sometimes difficult to reconnect with our customers as we appreciate people lead busy lives. This is why our 0800 00 96185 number is manned 7 days a week 365 days a year. If you are struggling to get a response we also offer an email service freshpet@confero.co.uk.
Lastly we also deeply regret that you haven't been able to find our recipes. We are catching up on stabilising our inventory. As many food companies have experienced this past year, we have faced challenges with getting ingredient deliveries timely and staffing shortages both internally and externally have impacted our timeline. In addition, the demand for our food has increased tremendously. While our production staff is working 24/7 it is taking a bit longer than anticipated to fully replenish our stock. Again sorry we let you down, we’d like to investigate further and help get this resolved.
A treat for our furry foodie
Our puppy Gravy is very food-motivated so food plays a big role. After noticing that most dog treats lack nutritional value, we've started preparing most of his meals at home. Trying Freshpet has been great - it not only looks like real, wholesome food, but it’s also something Gravy loves! Perfect addition to his diet.
Date of experience: October 23, 2024
Reply from Freshpet
We are pawsitively thrilled to hear that Gravy is loving his Freshpet. Absolutley adore his name, and love that he is a healthy foodie!
The Freshpet Care Team
Simply the Best
Freshpet has been amazing since day one. My dogs love the food and I know it's healthy for them. Before finding Freshpet I tried Farmer's Dog, Raw Food, and Ollie, all of which I had product quality issues and shipping issues. Freshpet takes the hassle out of fresh, healthy, real food for your fur-babies. I highly recommend Freshpet to everyone!
Date of experience: June 24, 2025
Reply from Freshpet
Thank you for sharing your journey—it means the world to us. We love hearing how much your dogs are enjoying Freshpet—and that it's made things simpler for you. Providing fresh, nutritious food without the hassle is exactly why we do what we do. 🐶💚 -Heather
Gut, Skin, licking all better!!
My dog has been licking his leg and paws like crazy. He has also had stomach issues along with loosing hair in several areas for quite some time. (oh yea he is a very picky eater also!)
He absolutely loves Freshpet. The hair is starting to grow back, his poops have been nice and solid and no blood in his stools. The licking has slowed tremendously. Most of all at 9 he now has more life in him!!
Date of experience: July 03, 2025
Reply from Freshpet
Wow—thank you so much for sharing this incredible update! 🐶We’re beyond happy to hear your pup is feeling better, eating well, and full of life again at 9 years old 🎉. It’s stories like yours that inspire us every day. Sending lots of love to you both! 🥰 -Heather
No Customer Service
Started a subscription, took my money instantly, but over 48h later, still not even a packing confirmation. No indication at all when the food will be sent let alone delivered.
Same as other reviewers, their customer service is also non existent. Doesn't answer the phone and doesn't even list a contact email address.
UPDATE:
To be fair to them when I finally got through they were helpful and friendly and refunded me. So upped this to 3 stars
Date of experience: August 09, 2024
Reply from Freshpet
Hi Henry, we are so sorry to hear this happened. We understand our Consumer Care team has reached out. If you need any further assistance please do not hesitate to reach out to us at 0800 00 96185. -Angie
Invited
Adjustment to new foods
It took some time for Hans to eat the food...but, he did seem to eat without rebuke the shredded chicken...just takes time. He's eaten Fresh Pet in the 'logs' for a few years...but, it's more like the texture of this newer version of Fresh Pet that is taking some time. Patience required.
Date of experience: July 27, 2025
Reply from Freshpet
Thanks so much for sharing your experience! We're happy to hear Hans is warming up to the shredded chicken recipe. Every pup adjusts in their own time, and patience truly goes a long way. We're also thrilled to know Freshpet is making your routine a little easier—fresh food, happy dogs, and happy humans is exactly what we're all about! 🐶 If you ever need tips or have questions, we're always here to help. -Jillian
Dogs love the food but have two…
Dogs love the food but have two different sizes of same chicken product. Both are tender chicken but one with 57g portion size is and the larger one has 114g portions but can’t find any information on why or if it’s more condensed hence the smaller size and servings. And the smaller dog selection has the 57g portions but they are high protein. Confused.
Date of experience: July 29, 2023
I wouldn't buy anything else
I wouldn't buy anything else. I honestly believe our pug would pack her knotted hankie and leave home if she didnt have her freshpet. I have to bulk buy it as it really satisfies her hunger. Thank you everyone at freshpet for creating such wonderful recipes that delight.
Date of experience: March 24, 2025
Reply from Freshpet
Hi Jacqueline, thank you for sharing your story with us. We are so happy our food has made such a difference in your sweet pup's life! We are so glad you all are part of the Freshpet family. 🐾 -Jillian
Poor Customer Service
Food is good but the recent changes to the subscription option is not good.
I have been a subscription customer for a number of years but the changes mean that the food our dog eats is no longer included.
This means ordering from the a la carte menu which attracts a £7.95 delivery charge.
Poor communication and customer service. No reply to emails or phone calls.
As another reviewer said my original subscription was cancelled with no prior warning and I had to ask for the promised credit voucher.
Why try and fix something that wasn’t broken?
Date of experience: February 03, 2025
Reply from Freshpet
Thank you for your feedback. We are sorry to hear that you are not satisfied with our new subscription service. We’d be happy to assist you in understanding the new and improved service, please feel free to call us at 0800 0096185. The new setup allows you to choose the recipes your pet loves best, replacing the old menu-style system. This change reflects valuable input from our pet parents, aiming to provide an improved and more tailored experience. We appreciate your understanding and hope we can resolve any concerns you may have. We look forward to assisting you. - Jillian
Cats won’t eat this
Considering all the advertising and hype, I thought I would try Freshpet for cats. I bought the tender chicken version with high hopes. Unfortunately, nether of my cats would eat it. Even my cat that pretty much likes everything, food wise, would not touch it. I only gave it two stars instead of one since it does smell good.
Date of experience: June 07, 2025
Reply from Freshpet
Hi there, thanks so much for reaching out. We’re sorry to hear your cats didn’t enjoy our recipe. When introducing a new Freshpet recipe, we recommend a gradual transition over 7–10 days to help avoid digestive upset and food refusal. To make it easier, try mixing a small amount of Freshpet with their current food, then slowly increase the Freshpet portion each day. You can find more helpful tips here: https://www.freshpet.com/en-gb/blog/how-to-transition-your-pet-to-fresh-food. Hope this helps! -Jillian
Great food but terrible customer service
Unfortunately i will not be using Freshpet again.
My order was not received and i have sent a number of emails and called your customer services department only to receive a case number and empty promises.
To claim my money back, I’ve had to dispute the payment through my bank .
I understand issues can arise from time to time but due to the terrible service, I wouldn’t order from this company again. Im still being ignored by Freshpet to claim my money back.
It’s a shame as my dog loved the food.
Date of experience: February 23, 2025
Reply from Freshpet
Hi there, we'd be happy to look into this further for you. We've requested more information to review in our system, please reply at your earliest convenience. Looking forward to hearing from you soon. -Jillian
The food was GREEN with MOULD!! SHOCKING CUSTOMER SERVICE!
The food was green with mould!!! We contacted them and they sent a £10 voucher after my Dog was violently sick all night! Disgusting service, obviously do not care about pets whilst putting profits first. THE FOOD COST £10!!
I have taken pictures to prove. They should have offered a goodwill gesture to restore our confidence in their product.
Date of experience: April 07, 2025
Reply from Freshpet
Hi there, we’re so sorry to hear this happened. We’d be happy to look into this further for you. To help us with our review, we’ve requested a bit more information. Please reply at your earliest convenience. We look forward to hearing from you soon. – Jillian
Great food but absolutely shamble of…
Great food but absolutely shamble of service they will send you to s******** you don't want they will replace the missing stock with something else you didn't order or your dog doesn't eat. They claim that they won't send you money back because T/C normal company will ask customers do they want a replacement before they send you s********* from warehouse stock that nobody buys absolute 0 waste of time and money on that food.
Bunch of scammers
Date of experience: December 14, 2022
Reply from Freshpet
We are very sorry to hear about your experience with our subscription service. We are still very new to direct to customer deliveries, we’re aware that the service is not perfect yet. We make fresh cat and dog food and use human grade ingredients, sometimes we have to make substitutions due to these fresh ingredients not being available.
For example, our beef roll... there is a global shortage of grass fed beef and we do not compromise on quality and will not use anything less... not dry or frozen or by-products. We can assure you that all of our recipes are made to the same standard and this is why our furry friends love Freshpet... its fresh from start to finish. Our terms and conditions make this very clear, so we are very sorry you are upset that we have made a substitution, and so are we. Unfortunately as we navigate the world post covid we have issues in both transport and ingredients... both out of our control we are trying very hard and so are our partners.
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