One thing that stands out about fxtrading.com is their great customer support. Had an account issue and a few trading-related questions I needed sorted fast. Reached out to the support team and wa... See more
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I have been trading with Fxtrading for almost one year now. So far so good, only with occasional delays in withdrawals which is due to strict policies on fund management which is also an upside from s... See more
Ian N, Who looks after my interest as in when i initially set up my FXTRADING account. All concerns questions were addressed from the simple setups to leverage concerns. Also good for a chat regardin... See more
Company replied
This is my account 872904 (can show all history and communication), fxtrading.com stop my profit only 600 usd and scam with me, I am so worried and upset now ,, this broker was good till last month ,... See more
Company replied
Company details
Written by the company
FXTRADING.com is a global CFD broker established in 2014, offering access to over 500 instruments including Forex, indices, commodities and shares. We focus on what matters most to traders: fast execution, transparent pricing and reliable account operations. Our platform is designed to deliver consistent performance, with straightforward onboarding, flexible account types and smooth funding and withdrawal processes. Traders can access markets through MetaTrader 4, MetaTrader 5 and our proprietary WebTrader and mobile platform. We also offer copy trading and funds management features, supported by an in-house technology stack built to maintain stability and execution quality, even in volatile market conditions. FXTRADING.com operates under Gleneagle Markets Pty Ltd and is regulated by the Australian Securities and Investments Commission (ASIC) and the Vanuatu Financial Services Commission (VFSC). Client funds are held in segregated accounts. We aim to provide a trading experience that is clear, reliable and built for consistency.
Trade with control
Written by the company
- Fast execution, transparent pricing and smooth withdrawals
- Markets are unpredictable. Your trading platform shouldn’t be. FXTRADING.com is a multi-asset CFD broker built to deliver consistent execution, transparent pricing and reliable performance when it matters most. We focus on reducing platform uncertainty so traders can act with clarity and confidence. Our infrastructure is developed in-house, connecting trading, funding and account management into a single ecosystem. This allows us to maintain stability during volatile market conditions, while supporting fast execution and minimal slippage. Traders can access over 500 global instruments across Forex, indices, commodities and shares through MetaTrader 4, MetaTrader 5 and our proprietary platforms, with integrated copy trading and funds management capabilities. We provide 24/7 multilingual support and operate under established regulatory frameworks, with client funds held in segregated accounts.
Contact info
Level 27, 25 Bligh Street, Sydney NSW 2000, Australia, 2000, Sydney, Australia
- +61 (02) 8039 7366
- service@fxtrading.com
- fxtrading.com
Built In House for Smarter Trading
You should know
4.1
Great
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
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Good broker
The customer service is out of this world and they really know what they're doing. Whenever I have a problem, there's always someone on the other end to help me out. They are also very timely in their transactions and execution, which is good
February 6, 2022
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your positive review of FXTRADING.com! We're thrilled to hear that you consider us a "Good broker" and appreciate your specific feedback about our services.
Your description of our customer service as "out of this world" is particularly gratifying. At FXTRADING.com, we invest heavily in selecting and training support specialists who combine technical expertise with genuine care for our clients. Your recognition that "they really know what they're doing" validates our emphasis on ensuring our team has the knowledge and skills to address trader concerns effectively.
We understand how important it is to have reliable support when trading. Your comment about "always someone on the other end to help me out" whenever problems arise highlights the accessibility and dependability of our support team – qualities we consider essential for a positive trading experience.
We're equally pleased by your acknowledgment of our timely transactions and execution. In the fast-moving world of financial markets, speed and reliability in order execution and processing of deposits/withdrawals can significantly impact trading outcomes. Our technical infrastructure is designed specifically to deliver the prompt, reliable performance that serious traders require.
Thank you for choosing FXTRADING.com for your trading needs. We remain committed to maintaining the high standards of service, expertise, and operational efficiency that you've highlighted in your review.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
They are professional, honest, and fast
They are professional, honest, and fast to respond to all inquiries. I will continue to enjoy trading with this company for years to come
February 3, 2022
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your outstanding feedback about FXTRADING.com! We're truly honored by your concise yet powerful endorsement of our services.
Your description of our team as "professional, honest, and fast" encapsulates precisely the core values we strive to embody in every interaction with our clients. These three qualities form the foundation of our service philosophy:
• Professionalism in our approach to trading services, ensuring that we maintain the highest standards in all aspects of our operations.
• Honesty in our communications and business practices, building the trust that is essential in financial relationships.
• Speed in responding to inquiries, recognizing that in the dynamic world of trading, timely information and support can make all the difference.
What makes your review particularly meaningful is your statement about continuing to trade with us "for years to come." This expression of long-term commitment and confidence in our services is the ultimate validation of our efforts. At FXTRADING.com, we focus not just on making a good first impression, but on building lasting relationships with traders through consistent, reliable service.
We deeply appreciate your trust and loyalty. Rest assured that we remain committed to upholding the standards of professionalism, honesty, and responsiveness that you've highlighted, ensuring that your experience with us continues to meet your expectations in the years ahead.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
They are helpful, professional
They are helpful, professional and respond quickly to any questions or issues that arise. I am very satisfied with my experience
January 30, 2022
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your positive feedback about FXTRADING.com! We're delighted to hear that you're very satisfied with your experience with us.
Your concise review highlights three key aspects of our service that we particularly value and strive to excel in:
First, you found our team to be "helpful" - a quality that reflects our genuine commitment to supporting our clients' trading journeys. We understand that trading can be complex, and we take pride in offering assistance that truly addresses your needs rather than providing generic responses.
Second, your recognition of our "professional" approach is greatly appreciated. At FXTRADING.com, we maintain high standards of professionalism in all our interactions, from the quality of our trading environment to the conduct of our support team. We believe that traders deserve a broker that approaches every aspect of service with seriousness and competence.
Third, your mention of our quick response times to "any questions or issues" highlights our dedication to timely support. We understand that in trading, time matters - whether you're facing a technical issue or seeking information to make an informed decision, receiving prompt assistance can significantly impact your trading experience.
Your overall satisfaction is our ultimate goal, and we're pleased to have achieved this in your case. We remain committed to maintaining these standards of helpfulness, professionalism, and responsiveness that have contributed to your positive experience with FXTRADING.com.
Thank you for choosing us as your broker and for taking the time to share your feedback.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
Highly recommended
They have helped me with all my FX trading needs and I highly recommend them to anyone looking for quality, competitive rates and excellent customer service!
January 30, 2022
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your enthusiastic endorsement of FXTRADING.com! We're truly honored by your "Highly recommended" rating and appreciate you taking the time to share your positive experience.
Your feedback that we have helped you with "all your FX trading needs" is particularly gratifying, as it suggests we've successfully delivered a comprehensive service that addresses the full spectrum of your trading requirements. At FXTRADING.com, we aim to be a complete solution for traders, and your comment indicates we're achieving this goal.
We're especially pleased that you've highlighted three specific strengths in your recommendation:
• Quality - We invest significantly in our trading infrastructure, platform stability, and execution capabilities to ensure a premium trading experience.
• Competitive rates - We understand that favorable pricing is essential for trading success, and we work diligently to offer some of the most competitive spreads and commissions in the industry.
• Excellent customer service - Our support team is the human face of our commitment to traders, and we're delighted that their dedication has made a positive impression on you.
Your willingness to recommend us "to anyone looking for" these attributes is the highest compliment we could receive. Word-of-mouth recommendations from satisfied clients like yourself are invaluable and reflect a level of trust that we deeply appreciate.
Thank you for choosing FXTRADING.com for your trading needs. We remain committed to maintaining the high standards of quality, competitive pricing, and excellent service that have earned your recommendation.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
FXTRADING.com is really distinguish
FXTRADING.com is really distinguish, they are helpful and respond on time with the best customer service I've ever seen.
January 29, 2022
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your exceptional feedback about FXTRADING.com! We're truly honored by your description of our services as "really distinguish" - a recognition that we stand out in the competitive landscape of forex brokers.
Your observation that we are "helpful" speaks directly to one of our core values. At FXTRADING.com, we believe that providing genuine assistance rather than just technical support is essential to creating a superior trading experience. Our team is trained to understand traders' needs and to offer solutions that truly address their concerns.
We're also delighted that you've highlighted our timely responses. In the fast-paced world of trading, we understand that prompt assistance can make a significant difference to your trading outcomes and overall experience. Our systems and team structure are specifically designed to ensure minimal wait times and swift resolution of any issues that arise.
Perhaps most gratifying is your statement that we provide "the best customer service I've ever seen." This extraordinary compliment suggests that we've not only met but exceeded the high expectations of an experienced client who has likely interacted with multiple service providers. Such recognition inspires us to maintain and even enhance the standards that have impressed you so deeply.
Thank you for choosing FXTRADING.com for your trading needs. We remain committed to delivering the distinctive, helpful, and responsive service that has earned your remarkable endorsement.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
They've been a broker I can count on…
They've been a broker I can count on when the market is fluctuating, their customer service is always superb and my funds are always available.
January 21, 2022
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your valuable feedback about FXTRADING.com! We're particularly honored by your characterization of us as "a broker I can count on when the market is fluctuating" - a statement that speaks directly to our core mission of providing stability and reliability in all market conditions.
Your trust during market fluctuations is especially meaningful to us. At FXTRADING.com, we've invested heavily in robust infrastructure and risk management systems specifically designed to maintain consistent performance during periods of high volatility or unusual market activity. When markets become turbulent, that's precisely when traders need their broker to be at its best, and we're pleased that we've earned your confidence during these critical moments.
We're also delighted by your recognition of our "always superb" customer service. Our support team works diligently to combine technical knowledge with genuine care for our clients' needs, and your acknowledgment of their consistent excellence is greatly appreciated.
Perhaps most importantly, your comment that "my funds are always available" highlights one of the fundamental aspects of broker trustworthiness. We understand that the security and accessibility of your capital is non-negotiable. Our commitment to maintaining robust financial controls and efficient processing systems ensures that your funds remain secure yet readily accessible whenever you need them.
Thank you for choosing FXTRADING.com as your trusted broker. We remain dedicated to maintaining the reliability, service quality, and fund security that have earned your confidence.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
Derek has been the most helpful and…
Derek has been the most helpful and supportive teacher and trader I've experienced in all the time I've spent as a student and investor in fx and, more recently, crypto trading.
July 16, 2021
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your wonderful feedback about your experience with Derek at FXTRADING.com! We're truly delighted to hear about the exceptional support you've received throughout your trading journey.
Your description of Derek as "the most helpful and supportive teacher and trader" you've encountered in your entire experience as a student and investor speaks volumes about both his expertise and his dedication to client success. This kind of comparative praise is particularly meaningful, as it suggests that Derek has truly distinguished himself among the many professionals you've interacted with across your financial trading experience.
What stands out in your feedback is the dual role Derek has played - both as a teacher and as a trader. This combination of educational guidance and practical trading insight represents exactly the kind of comprehensive support we strive to provide at FXTRADING.com. We believe that the best client relationships go beyond just providing a platform; they involve sharing knowledge and experience that empowers traders to make informed decisions.
We're also pleased to note that Derek has been able to support you across different asset classes, from forex to your more recent venture into crypto trading. This versatility reflects our commitment to evolving alongside our clients' interests and the broader financial markets.
I'll personally ensure that Derek receives recognition for the outstanding service he's provided to you. His approach exemplifies the standards we set for our entire team at FXTRADING.com.
Thank you for choosing us as your broker and for taking the time to share your positive experience. We look forward to continuing to support your trading journey across both forex and crypto markets.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
Tony has been a great help from start…
Tony has been a great help from start to finish. All the way from opening an account to giving me help on the fundamentals with the two pairs I trade, Gold and GJ. Definitely would recommend.
June 21, 2021
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your wonderful feedback about your experience with FXTRADING.com! We're delighted to hear about the excellent support you've received from Tony throughout your trading journey with us.
It's particularly gratifying to learn that Tony has provided comprehensive assistance "from start to finish" - beginning with the account opening process and extending to more advanced guidance on the fundamentals affecting your preferred trading instruments, Gold and GBP/JPY. This kind of continuous support exemplifies the personalized service approach we strive to deliver at FXTRADING.com.
We believe that the relationship between a trader and their broker should extend beyond just providing a platform and execution services. The additional value that comes from knowledgeable guidance on market fundamentals can significantly enhance a trader's experience and potentially their results. Tony's willingness to share insights on your specific trading interests demonstrates our commitment to supporting traders at every stage of their journey.
Your statement that you "definitely would recommend" us is the highest compliment we could receive. Word-of-mouth recommendations from satisfied clients like yourself are incredibly valuable and reflect a level of trust that we deeply appreciate.
I'll personally ensure that Tony receives recognition for the outstanding service he's provided to you. His dedication exemplifies the standards we set for our entire team at FXTRADING.com.
Thank you for choosing us as your broker and for taking the time to share your positive experience.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
Best choice
Thank you account manager Rex for his professional services and FXTRADING for providing a great trading environment!
April 22, 2021
Unprompted review
Reply from FXTRADING.com
Hi Zoe,
Thank you for your feedback. At FXTRADING.com, we are on the mission to provide the best service for our clients.
Kind regards,
The FXTRADING.com Team
Excellent service
Excellent service
Fast deposit and withdrawal
Secure platform
April 21, 2021
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your concise yet powerful feedback about FXTRADING.com! We appreciate you highlighting three critical aspects of our service that form the foundation of a quality trading experience.
Your recognition of our "Excellent service" is deeply appreciated. While this encompasses many elements, we believe that excellence in service means consistently meeting and exceeding trader expectations across all touchpoints - from platform performance to customer support interactions. Your endorsement suggests we're succeeding in delivering this comprehensive quality.
We're particularly pleased by your mention of "Fast deposit and withdrawal" capabilities. We understand that efficient fund transfers are not merely a convenience but a crucial component of effective trading. The ability to capitalize on opportunities quickly or access your funds when needed can significantly impact your trading experience and outcomes. Our systems are specifically designed to minimize processing times while maintaining the necessary security protocols.
Your comment about our "Secure platform" touches on perhaps the most fundamental requirement for any broker - the safety of your funds and personal information. At FXTRADING.com, we invest heavily in advanced security infrastructure and protocols to protect against both external threats and operational risks. Your recognition of this security is particularly meaningful to us.
Thank you for choosing FXTRADING.com for your trading needs. We remain committed to maintaining the excellent service, fast financial processing, and robust security that have earned your positive review.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
The service is fast and the explanation…
The service is fast and the explanation is clear. I feel that there is a great company culture to cultivate such great employees
April 15, 2021
Unprompted review
Reply from FXTRADING.com
\Dear valued client,
Thank you for your insightful feedback about FXTRADING.com! We're delighted that you've had a positive experience with our services and particularly appreciate your observations about both our operational efficiency and our company culture.
Your comment about our "fast service" reflects our ongoing commitment to responsiveness. We understand that in the dynamic world of trading, time is often of the essence, whether you're seeking information, resolving an issue, or processing transactions. Our systems and workflows are specifically designed to minimize delays while maintaining accuracy and quality.
We're equally pleased that you found our explanations to be "clear." Financial trading can involve complex concepts and processes, and we place great emphasis on communicating with clients in a straightforward, accessible manner. Our goal is always to ensure that traders fully understand our services, policies, and any information relevant to their trading decisions.
Perhaps most gratifying is your recognition of our "great company culture" and how it contributes to the quality of our team. Your observation demonstrates remarkable insight - indeed, we believe that exceptional client service begins with creating an internal environment where employees are valued, supported, and empowered to excel. The connection you've made between our company culture and the quality of our staff affirms our approach to building a service-oriented organization from the inside out.
Thank you for choosing FXTRADING.com for your trading needs. We remain committed to maintaining the speed, clarity, and positive organizational culture that have contributed to your favorable impression.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
Reply from FXTRADING.com
Hi gong hua ya,
Thank you for your feedback. At FXTRADING.com, we are on the mission to provide the best service for our clients.
Kind regards,
The FXTRADING.com Team
Platform of choice
Good service, moderate speed . . .
FXTRADING.com has been able to solve many issues I had, especially those based on the trading platform. It was solved right on time, appreciate that.
April 12, 2021
Unprompted review
Reply from FXTRADING.com
Hi Tuan Pham,
Thank you for your feedback. At FXTRADING.com, we are on the mission to provide the best service for our clients.
Kind regards,
The FXTRADING.com Team
The explanation is very clear
The explanation is very clear, the customer service staff is very polite and professional
April 11, 2021
Unprompted review
Reply from FXTRADING.com
Hi Pass chen,
Thank you for your feedback. At FXTRADING.com, we are on the mission to provide the best service for our clients.
Kind regards,
The FXTRADING.com Team
Reply from FXTRADING.com
Hi Winnie,
Thank you for your feedback. At FXTRADING.com, we are on the mission to provide the best service for our clients.
Kind regards,
The FXTRADING.com Team
Great price for currency pairs and…
Great price for currency pairs and great platform
April 7, 2021
Unprompted review
Reply from FXTRADING.com
Hi Chong Chee Wei,
Thank you for your feedback. At FXTRADING.com, we are on the mission to provide the best service for our clients.
Kind regards,
The FXTRADING.com Team
This is a trusted platform
This is a trusted platform. I was recommended by a friend so I decided to give it a try.
Their website is friendly and easy to navigate. Reply me very fast.Great customer service.
April 6, 2021
Unprompted review
Reply from FXTRADING.com
Hi Oliver,
Thank you for your feedback. At FXTRADING.com, we are on the mission to provide the best service for our clients.
Kind regards,
The FXTRADING.com Team
Tony is extremely attentive and…
Tony is extremely attentive and responsive whenever I have queries about my trading accounts. Tony is always reachable and resolves my queries fast and he is always accommodating, positive and helpful.
April 6, 2021
Unprompted review
Reply from FXTRADING.com
Hi Samir Barua,
Thank you for your feedback. At FXTRADING.com, we are on the mission to provide the best service for our clients.
Kind regards,
The FXTRADING.com Team
Excellent service
Excellent service. Very easy to contact salesman if any issues. Gets back with a solution within 24 hrs (always use WhatsApp with him). Very reliable company. Recommend them!
April 6, 2021
Unprompted review
Reply from FXTRADING.com
Hi Vinay Nayyar,
Thank you for your feedback. At FXTRADING.com, we are on the mission to provide the best service for our clients.
Kind regards,
The FXTRADING.com Team
the service was excellent
the service was excellent , nice platform to using
April 6, 2021
Unprompted review
Reply from FXTRADING.com
Hi candy yew,
Thank you for your feedback. At FXTRADING.com, we are on the mission to provide the best service for our clients.
Kind regards,
The FXTRADING.com Team
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