Glassescrafter Reviews 5

TrustScore 2.5 out of 5

2.5

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2.5

Poor

TrustScore 2.5 out of 5

5 reviews

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Rated 1 out of 5 stars

Terrible service .impossible to …

Terrible service .impossible to contact them. I will put this glassescrafters.com on Facebook, they should be removed from the Web....you cannot contact them at all. Received the glasses from China that is where they come from, they are terrible. I have been caught before but this will be the last time, people check the reviews before you order from glassescrafters.com they are the worst I ever had.....they did not put in the right prescription in the lenses. .unreal ....if I could I would sue these idiots. I tried to log in again today and again impossible to communicate with them. ..cons. Why i8s the government or the internet allowing this company online.

I ordered glasses from Zenni they are simply the best....glasses i have ever had.
Dolores Faubert

December 29, 2017
Unprompted review
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Rated 1 out of 5 stars

Two identical orders, two different pairs of glasses

Two identical orders, one month apart. First pair correct but the lens got chipped really easily. Maybe my fault but it should be tougher... I'm not rough with them. Cheap enough to order a second pair...... identical repeat order..... completely different pair of glasses received!!!!
No easy way to contact company....their customer service email address from website not recognised.
So I have one pair that fit but have a chipped lens in my vision area, and another pair with nice clean lenses but a bit small and not what I chose and paid for.
I'll never use Glassescrafter.com again. I guess you might say I'm slow to learn and should have just bought better quality to begin with...but I know....and you have been warned😭

September 25, 2017
Unprompted review
Rated 3 out of 5 stars

Very good value for money

Very good value for money but no customer support if there is a problem. I have purchased five pairs of glasses from them but did not get a reply to my emails when one pair took about one month to arrive.

February 10, 2016
Unprompted review
Rated 1 out of 5 stars

No customer support

I have purchase 6 items and as a repeat customer needed assistance with a faulty item. Had no response at all. Will not use them again.

September 15, 2014
Unprompted review
Rated 1 out of 5 stars

Never buy from this company!

After 2 months waiting for glasses from Glasses Crafter I've had my money refunded by Google Wallet. This company have no phone number and do not reply to your e-mails so you never know what is going on.

November 29, 2011
Unprompted review
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