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ABC Glofox Reviews 395

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful and responsive customer service and staff, highlighting their willingness to go the extra mile. Many users find the app and overall user experience to be very friendly and easy to use, appreciating its functionality for scheduling and managing their businesses. The onboarding process is often described as smooth and well-supported, with continuous improvements to the app also being noted. However, some people were dissatisfied with the customer service, describing it as non-responsive or a "nightmare," and reporting issues with the app crashing, kicking people out, or changing event times on its own. A few customers also mentioned being sold inappropriate packages for their business size or experiencing difficulties with billing and incorrect charges.

What people talk about most

Customer service

People report positive experiences with customer service. Many reviewers highlight the responsiveness and... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers found the service helpful, enabling their... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use for booking and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Easy to use system. But, some features missing. Excellent onboarding (demo’s, help getting set up etc), but very pushy sales team to get you signed on. They weren’t transparent with pricing; only put... See more

Company replied

Rated 5 out of 5 stars

Well built app generally. It helps my business scheduling mainly and takes a load off organising the group lessons. Sometimes there are some glitches. It does take time to resolve but otherwise wor... See more

Company replied

Rated 5 out of 5 stars

Larry always understands so much more than anyone else. You can tell he puts so much effort into preparing and always goes the extra bit to make sure you understand. I could not think of a better pe... See more

Company replied

Rated 5 out of 5 stars

Glowfox gives me a feature rich platform at an affordable price. Very user friendly. Branded app is a must and my clients love it and no more arguments about machines. Highly recommended.

Company replied


Company details

  1. Fitness and Nutrition Service
  2. CRM Provider
  3. e-Commerce Solution Provider
  4. Software Company
  5. Software Vendor

About ABC Glofox

Written by the company

ABC Glofox is Easy to Use Software That is empowering Fitness Studios and Gyms to Thrive

ABC Glofox, an ABC Fitness platform, is an all-in-one member management solution designed to fuel the growth of fitness studios and gyms, from ambitious startups to expansive international franchises.

Streamline your operations, elevate the member experience, and achieve your business goals with ABC Glofox.

With ABC Glofox, you gain access to:

         
  • Simplified operations: Intuitive technology to automate tasks, manage bookings and memberships, process payments, and gain actionable insights.
  •        
  • Powerful marketing & sales: Attract and retain members with targeted campaigns, seamless online sign-ups, and integrated payment processing.
  •        
  • Branded and Personalized member experiences: Foster a thriving community with branded mobile apps, personalized workouts, and effortless class bookings.
  •    

With ABC Glofox, you can focus on what you do best - delivering exceptional fitness experiences - while we handle the rest.

Don't just manage your fitness business - transform it with ABC Glofox.

Contact info

Promotion box for ABC Glofox

Build your fitness community

ABC Glofox elevates your brand to achieve your business goals.

3.6

Average

TrustScore 3.5 out of 5

395 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic customer service!

The GloFox support team never leaves your side. Enough goes on running a business and they help take a piece of stress out of that. No matter how big or small the questions the hotline will either know exactly how to assist or know who to pass your request onto. I never feel left out to dry. Thank you GloFox!

February 18, 2026
Unprompted review
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Reply from ABC Glofox

Thank you for sharing this, Kris! It means so much to hear that the team is delivering the kind of responsive, reliable support that makes a real difference in day-to-day operations. Running a fitness business is complex, and knowing you have experts who can either solve the issue immediately or connect you to the right resource matters.

- The ABC Glofox Team

Rated 4 out of 5 stars

Easy to use for clients & trainers

While I was opening up a women’s only gym and looking at the various software options, what stood out with Glofox was the simplicity for our members to schedule and cancel classes. Once our members download the app, not only can they schedule their classes but the trainer is able to send a message to the group to help encourage them before class or let them know of any changes.

Additionally, the analytics that Glofox offers is very helpful when we are looking at class or trainer performance. With a few clicks we can see the class times that have more attendance than others and make changes based on data.

We also love the automation with Excelerate that is built into the Glofox software. As our gym grows, having a workflow that sends emails and text messages alleviates the time spent reaching out to our leads since the automation gives instructions for the next steps the prospect can take.

Overall, Glofox has been an integral part of the growth we are experiencing and we can see first hand where the growth is happening. We have been very satisfied using Glofox and would recommend it for any size gym.

December 21, 2025
Unprompted review
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Reply from ABC Glofox

Thank you for taking the time to share such a detailed review! We’re thrilled to hear ABC Glofox is supporting your growth with seamless scheduling, stronger trainer-to-member communication, and actionable analytics that help you make data-driven decisions. It’s great to know that automation through Xcelerate is saving your team time while keeping prospects engaged, and we’re proud to be part of your journey as your gym continues to scale.

- The ABC Glofox Team

Rated 5 out of 5 stars

Glofox has been a very user friendly.

Glofox has been a very easy and efficient system for our gym. We are able to sign up members, access all reports and navigate through it seamlessly. It is very user friendly. The set up process with a team member was very well explained and any issues we had afterwards was dealt with very quickly. Would highly recommend.

February 7, 2026
Unprompted review
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Reply from ABC Glofox

Thanks for the review, Amy! You're experience is exactly what we hope for all our customers - that the setup process was smooth, the platform is easy to navigate, and that our team was quick to resolve any issues along the way.

- The ABC Glofox Team

Rated 5 out of 5 stars

Glofox has been very supportive and…

Glofox has been very supportive and helpful in making things easier for me.

February 7, 2026
Unprompted review
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Reply from ABC Glofox

Thank you for your feedback, Anul. Happy that we made things easier for you and that our team has been supportive along the way!

- The ABC Glofox Team

Rated 5 out of 5 stars

Glofox had been amazing

Glofox had been amazing. My onboarding experience was great.

We went from a lot of manual work on the backend, to being completely streamlined for our gym

September 1, 2025
Unprompted review
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Reply from ABC Glofox

Thank you, Tobias! Glad the onboarding experience set you up for success and that ABC Glofox has helped streamline your operations and reduce manual work.

- The ABC Glofox Team

Rated 5 out of 5 stars

I’ve had a very positive experience

I’ve had a very positive experience since deciding to use Glofox as my booking platform for my new Pilates studio. Everyone I have dealt with has been exceptionally helpful. Chameel was my onboarding rep, and she was amazing! Super helpful and nice. Glofox was proactive when my email was down and contacted me to let me know that their emails were being returned. I am very satisfied, and glad I chose Glofox.

January 4, 2026
Unprompted review
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Reply from ABC Glofox

Thanks, Kimberly! We're delighted to hear your Pilates studio launch has been supported every step of the way, and we’ll be sure to share your kind words with Chameel and the team.

- The ABC Glofox Team

Rated 5 out of 5 stars

Never had any issues

Never had any issues, easy support and super easy to work with!

February 6, 2026
Unprompted review
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Reply from ABC Glofox

Thank you for the feedback! We’re pleased to hear the platform has been easy to use and that our support team has been there for you.

- The ABC Glofox Team

Rated 5 out of 5 stars

Glowfox gives me a feature rich…

Glowfox gives me a feature rich platform at an affordable price. Very user friendly. Branded app is a must and my clients love it and no more arguments about machines. Highly recommended.

February 5, 2026
Unprompted review
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Reply from ABC Glofox

Thank you for the thoughtful review, Valjalah. We’re glad ABC Glofox is helping you streamline operations, enhance your brand, and create a better experience for your members.

- The ABC Glofox Team

Rated 2 out of 5 stars

I’m using it for my indoor golf…

I’m using it for my indoor golf academy. I think the software is poor. You pay premium and still it’s not right. If I could go back 6 months I wouldn’t have changed.

December 22, 2025
Unprompted review
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Reply from ABC Glofox

Thank you for taking the time to share your feedback, Giulio. We’re sorry to hear that your experience hasn’t met expectations.

We’d welcome the opportunity to better understand what isn’t working for your indoor golf academy and see where we can help. Please reach out to our support team or your account representative so we can address your concerns directly and work toward a better outcome.

- The ABC Glofox Team

Rated 4 out of 5 stars

Easy to use platform

Easy to use platform and has made bookings much easier for our clients. Theres still a few things I wish it could do (as we are a niche company) but very happy with it!

November 20, 2025
Unprompted review
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Reply from ABC Glofox

Thank you for the thoughtful feedback! It’s great to hear the platform is making booking easier for your clients, and input like yours helps us understand where additional capabilities could support more specialized business needs.

- The ABC Glofox Team

Rated 2 out of 5 stars

Generally a very poor service

The app itself is set up well. But it constantly crashes ! Constantly kicks people out ! Changes event times on its own ! Sometimes people can book sometimes they can't ! Generally it's a nightmare. When it works it works but that's probably 35% of the time. I will be looking for other options, it's MEGA EXPENSIVE as-well compared to other ones. . 19.11.2025

November 19, 2025
Unprompted review
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Reply from ABC Glofox

Thanks for sharing this feedback, Terry. We’re sorry to hear about the instability you’ve experienced while using our app.

Our team takes reports like this seriously, and we’d like to understand the specifics so we can address them quickly. If you’re open to it, please reach out so we can review your setup and work toward a resolution. Thank you again for reaching out.

- The ABC Glofox Team

Rated 5 out of 5 stars

The perfect platform for a growing…

The perfect platform for a growing brand.

January 1, 2025
Unprompted review
ABC Glofox logo

Reply from ABC Glofox

We’re glad to hear the platform is supporting your growth, and we’ll keep working to deliver the reliability and capabilities that help your brand scale with confidence!

- The ABC Glofox Team

Rated 5 out of 5 stars

Glofox makes it easy to run and grow my Gym!

Glofox makes it easy to run and grow my gym. From Member signup, payment collection, marketing and communication. It is worth the investment. Easy to setup, responsive support team, perfect for my business needs.

November 10, 2025
Unprompted review
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Reply from ABC Glofox

Thank you for sharing your experience, Sean. We’re delighted to hear ABC Glofox helps streamline your operations and that our support team have been valuable to your business. We appreciate your trust and partnership!

- The ABC Glofox Team

Rated 1 out of 5 stars

High-pressure sales (instant discounts…

High-pressure sales (instant discounts for subscribing straight-away). No cool-off period. Sold completely inappropriate package for the size of my business. Tried to cancel 3 times, was persuaded not to - when finally cancelled was charged for a further month. non-responsive customer services. STAY AWAY.

November 1, 2025
Unprompted review
ABC Glofox logo

Reply from ABC Glofox

Thank you for sharing this feedback, Flora. We take concerns like these seriously, especially when they relate to sales practices and customer support. Experiences like the one you’ve described are not the standard we aim to deliver and we're sorry for any difficulties you may havre had. Wishing you the best.

- The ABC Glofox Team

Rated 5 out of 5 stars

Prompt customer support

November 3, 2025
Unprompted review
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Reply from ABC Glofox

Thank you for your feedback. Providing quick and reliable service is always our goal and we’re glad to hear our support team has been prompt in assisting you.

- The ABC Glofox Team

Rated 5 out of 5 stars

Really happy with service

Really happy with service. Been with glofox for 4 years and will continue

November 7, 2025
Unprompted review
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Reply from ABC Glofox

Andreas, thank you for your trust and loyalty over the past four years. We’re thrilled to know ABC Glofox continues to support your business, and we look forward to being part of your success for many more years to come.

- The ABC Glofox Team

Rated 5 out of 5 stars

Well built app generally

Well built app generally. It helps my business scheduling mainly and takes a load off organising the group lessons. Sometimes there are some glitches. It does take time to resolve but otherwise works for my business

November 7, 2025
Unprompted review
ABC Glofox logo

Reply from ABC Glofox

Thank you for taking the time to share your feedback, Georgina! We're glad to hear the app helps simplify your workload. Your experience matters to us, and feedback like yours helps us continue improving. If you ever encounter an issue again, please don’t hesitate to reach out to our support team so we can assist right away.

- The ABC Glofox Team

Rated 5 out of 5 stars

Great customer support!

November 5, 2025
Unprompted review
ABC Glofox logo

Reply from ABC Glofox

Thanks for the shoutout, Michelle! We appreciate your support and are pleased to know you’ve had a great experience with our customer service team.

- The ABC Glofox Team

Rated 5 out of 5 stars

Its a great app for fitness and yoga…

Its a great app for fitness and yoga instructors. clients like it aswell as easy to use

November 5, 2025
Unprompted review
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Reply from ABC Glofox

We’re glad to know the app is working well for you and your clients, Ritienne! Making things simple and effective for studios is exactly what we aim for.

- The ABC Glofox Team

Rated 5 out of 5 stars

Super-reactive and solution-oriented

They are always quick to respond to any questions I have and have always found a solution to whatever I need to be able to do with the app. Very flexible to find solutions for my needs.

October 5, 2025
Unprompted review
ABC Glofox logo

Reply from ABC Glofox

Jennifer, thank you for your kind words. We’re happy to hear our team has been responsive and flexible in helping you get the most out of the app. Your feedback means a lot to us!

- The ABC Glofox Team

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