ABC Glofox Reviews 395

When I have had questions or needed help walking through something with the software, they were very friendly and gave me the feedback I needed.

Money missing, system is glitchy. I have spent the day chasing people that have been to our space over the last 2 months asking them if they dont mind paying us because the booking system never took payment. Absolute joke.

Customer service also isnt great - they told me I had to manually check these transactions myself.

Honestly spend your money somewhere else, we are looking to move.

Growing concerned about the Glofox Platform

I have used for many years and experienced a reasonable level of service / product satisfaction.

Since they raised their prices, I have experienced a number of worrying glitches.

Firstly, the system is not auto-moving members from the waitlist to the session when a space becomes free.

This results in disgruntled members messaging me as they missed a space they could've attended.

We only work with small groups and it's plain to see that if members cannot train, they will quickly go elsewhere.

This means that the Glofox platform is directly putting me in danger of losing hard found clients at a time when running a business has never been so hard.

I have also just found another glitch. Our sessions are set to 9 people, but the schedule is only allowing 8 people into the session. Again, if members cannot get a space, they are likely to get irritated. The consequences of this are obvious.

I think the platform is pretty good and the service is also decent. However, since the price rise I have experienced the above which is now making me extremely concerned about the reliability of the software.

The product is good but the user experience and customer service truly awful for an exceptional cost. Would definitely not recommend.

This software only really works for one single use case that doesn’t apply to most facilities - if you only offer single person memberships for only adults over 18 that never require any modifications to the account - this can work for you. If you require multi member memberships, need reliable door access integration, ever need to make changes to a customers account without breaking their membership, or basically anything actual real life gyms deal with - this software will cause you nothing but problems. If you need any kind of useful or timely reports from your data you also will need to just export to excel and hope you are good at doing all that manually.

I have been paying 500 use during almost one year and I still don't have my whole custom app, they didn't informed me before start paying that I will need the duns number license associated to my fiscal space that took moths off paying for nothing once payed the assistance is very slow from them and very poor, I have to do almost all by myself very disappoint. I spent more than 5000 USD and I still can use it for my studio. I don't recommend it. try something else.

At PowerWatts Indoor Cycling Geneva & Nyon, using Glofox has greatly improved both our members’ and our team’s experience — the app is intuitive and makes booking, managing classes, and payments seamless, while the backend gives us the reporting and scheduling tools we need to run multiple studios efficiently; combined with responsive support, it’s a reliable all-in-one solution we highly recommend.

Great platform that helps me continue to grow my business whilst keeping the back end operations running seamlessly. They also develop and work on the software consistently, which as a long term member shows they are committed to keeping up with the growth of our business

Really happy with this application, the support and the functionality of the software.

Gives me my own app in the App Store and Google Store, direct website integration and more.

I tested many applications, sat through numerous demonstrations, BUT GLOFOX is BY FAR the BEST!

We've been using Glofox for four years now, and it has never disappointed. The onboarding process was smooth and straightforward, the app interface is sleek and user-friendly, and the platform is cost-effective. It offers everything our fitness gym need, from class bookings to generating reports, Glofox consistently delivers the reliability we expect from a trusted provider.

What sets them apart is their openness to feedback. They're proactive in reaching out and truly listen to constructive criticism, using it to continuously improve their service.

Overall, our experience has been superb.

Larry was very quick to respond to my initial email. He helped me fix the problem that I was having and also gave me some tips as to what to try out the next time I experience something similar.

The company is steadily improving per month it seems. There are a few features I still would like to see or be more functionable. Larry Johnson is heaven sent though. He is always there to help when you need it!

Glofox has great customer service with quick response and helpful information. The system itself is very user friendly. There is continuous improvements being made and it seems that Glofox listens to their customer feedback.

Larry always understands so much more than anyone else. You can tell he puts so much effort into preparing and always goes the extra bit to make sure you understand. I could not think of a better person for Larry's position

I have been with ABC Glofox for 3 years now. It has been a positive experience every step of the way. I love how Glofox values their clients and their opinion. Another thing that I love is how they are constantly making improvements.

After moving from another company to ABC Glofox it has been night and day especially with regards to appointment bookings. Importantly though, things keep evolving offering more automation and improvements along the way. We have been with Glofox for 3 years now and it's only got better.

Monica has been and still continues to be, very supportive during my time with GloFox. I am coming into my 7th month with Glofox and so far the experience has been good. Onboarding was well organised and supported with weekly calls and touchpoints. Any questions I have had following the onboarding have been answered promptly. The only thing I will say is check that the package you are paying for includes everything that you need - I was advised during the sales call and the onboarding process that I would be able to have a health questionnaire that clients would complete during registration, however it turns out that this is not included in my package, which was disappointing. Overall I am pleased with the platform, the service and the app is great!

Great service and the software is a dream to use both for the coaches and the members.

If you're looking for an all-in-one system that will elevate your gym, I would recommend Glofox every time.

We’ve had a great experience with ABC Glofox! The platform is user-friendly, and our members love how easy it is to book classes and manage their schedules. Their customer support is always responsive and helpful. They’ve done a great job listening to feedback and continuously improving the app. Highly recommend for fitness businesses looking for a reliable system!