Gokinetic Reviews 758

Don't walk, RUN from this company.

I have used this company for my landline (yes, I still HAD one of those) for many, many, many years as well as had internet with them several years ago. There are numerous issues with the landline and some months, days go by without a dial tone. If it rains you can bet that you will no longer have service (phone or internet). The equipment is old and since there are so few of us out this way, they absolutely will not upgrade. On one hand, I understand that. On the other, we are paying for a service that is not provided, and definitely no discount is provided.

Since they will be doing away with service out this way completely in a couple years (not that it has been communicated officially), my parents and I both chose to transfer our phone numbers to a different company. Plus I finally got my parents to switch internet companies since much of the time they would have to come over and take my hot spot back to their house just so they could get online.

I started the transfer process on my phone 2/27/2026 from Windstream and had my parents call to start theirs the same day. Weeks went by and there was issue upon issue. My new phone company had to get involved and escalate the issue on their end. They did say they have a lot of issues with Windstream with other customers as well.

Both lines had Family Bundles that could only be removed by the new company emailing Windstream. My parents bundled phone, internet, and satellite with them so maybe that's why it was on their account. I, on the other hand, had canceled internet with them years ago since I work from home and need reliable internet. So was that the reason for the Family Bundle? It doesn't appear anywhere on my bill nor do I know what it is. Once the Family Bundle was removed, my parents transfer was able to go through....mine, not so much.

Now they wouldn't take my zip code. The phone number I had with Windstream is the same and only phone number that has ever been used as a landline for this house. Same with the address. Nothing has changed. Yet, Windstream, had TWO zip codes for my house. The second zip isn't on my bill; funny how the bill managed to find me before I had it emailed. And yes, the billing and service address are and always have been the same.

It took three weeks to get them to transfer my number out (my parents just over 2 weeks). Again, I understand that there might be issues since it's a landline transferring to a cell; I didn't expect it to happen overnight. However, it took three weeks.

I chatted online with someone earlier this week at Windstream to make sure that I was completely done and my account would be closed. I asked when I might receive the final bill and about how much it would be. I was told Thursday (tomorrow) and around $60 for the final bill.

I log on today and see my final bill ($80) and even though I transferred out before the new month began (3/16/2026), I now have the privilege of paying for another month (until 4/15/2026) for a service that I no longer have with Windstream.

I always felt so sorry for the tech that would have to come out and try to fix the line/internet due to the many, many phone calls because of issues over the years. They knew there were issues and would apologize because they couldn't fix it. They would try their best.

If you are in an area where Windstream is your only option, I'm sorry. I've been there and done that and am so glad to be done.

Update: Only after this review...I emailed customer service in response to my review. She did actually reverse the charges to my account since I was being charged for a month where I would receive NO service from Windstream. I do appreciate that. However, since I am a responsible adult and pay my bills, I sent the payment due the day before her response. They have since cashed the check. What are the odds that I will get that money back?

We experienced some weather and my modem got fried during a power outage. Called support to get a new one , they scheduled a technician to come out the following Monday.(this was a thurs). That got cancelled due to a widespread internet outage, called back and supposedly had another appointment but never got a confirmation. Called back again and no service ticket was entered, this time the guy hung up. Tried again, they said they ordered me a modem. Should arrive Monday. Never came, again… they said Tuesday. No modem. Called back, transferred four times. Modem never was shipped so they say I’ll get a technician out. Transferred to a guy who tries to order me a modem again … I’ve been out of internet for a week no idea how to get help or escalate and I finally cancelled my service because how can a technician support department be this bad and this confused and no one be able to escalate me to get a resolution. Terrible terrible customer service.

It’s so hard to get in contact with anyone local to get something done . This is the second time our internet has went down and we will be without WiFi for another Week before anyone can come out . I should not have to take off work to meet someone . Also the bill goes up every other month . Really thinking about switching bad to spectrum .

Very knowledgeable and very nice person.

It is a total lie. It is no faster than any other internet service. As a matter of fact, it is slower. All the promos they offer you. You never get it is a worse service. I've ever had. I went back with spectrum. The bill has stayed the same for over 5 years. Unlike kinetic, which just goes up and down as they wish

To: Kinetic Windstream
From: Dana

03-12-2026
After 4 attempts to make an appointment to upgrade my wifi, 3 appointments have been cancelled. One of which I was not notified. (How professional is that?)
I have a house in High Springs. I do not live there. I have a tenant with a busy job who cant take a day off to meet you at the house, therefore I need to drive 5 hours north to meet you there.
We have an appointment set for April 24th, of which YOU sent me appointment options.
I still receive daily texts annoying me to make an earlier appointment. Yesterday my tenant informed me that you sent me a threatening letter that I was going to be charged $30 a month because I “couldn’t meet your deadline”
This is BS!
You better NOT charge me $30 bucks because I have been making appointments all along! Yes, and you WINDSTREAM have cancelled 3 of them.
I am reporting you to the Better Business Bureau as well.
We have an appt set for April 24th. I have to leave work and drive 5 hours to get there. You better NOT cancel on me this time!

Dana

If it had not been for Timothy Shoemaker I probably would have never had my Internet fixed. Apparently the exchanging of the copper wires that was ran to my house was done crappy. They drilled a new hole in my house instead of putting where it should have been because the outsource man was to lazy to go under my house which u can walk under and put it where it should have been. Timothy had them come back out and do it correctly and then I found out later that my alarm system was not hooked back up with the new lines so we did without security that would call the fire and police department if anything happened and Timothy Shoemaker came back out on a Saturday and worked with my security man to get it fixed back and installed my new modem and he was great. Very knowledgeable and apologized for all the trouble we were having. He even called the office to let them know I had been switched over to fiber optic. He also had Yanette to call me about my mom’s and that was taken care of as well. He was super helpful and went above and beyond. Now I got another call insisting my service has not been changed over to fiber optic and they will be coming out again to “change it “ bc I was told it was not noted on account. I also found out by Kyler that I have been paying about $100 more a month than I should be and I expect a r
Credit to my account. I pay $195 a month and he said I could get it for about $80 plus tax for phone line for security system and internet. I would like to know why I have been charged double
That for years and would like to be compensated for it. My main reason for the post is to brag on Timothy Shoemaker and let Windstream know you could use more people like him.

First let me say that the sheer lack of concern from the financial department is staggering. I was double charged on my account and when you can actually talk to human, I was transferred until I reached the financial department. When I explained to the representative of the double charge, I received the most abysmal response of 14 business days to issue a refund. I asked to speak to a manager and I was told first, that the manager was off and then they had stepped out of the department. What multi million dollar business does not have someone overseeing the life blood of a company?!?! 14 seconds to take the money from my account and 14 business days to get it back?!?!? Ridiculous in my opinion.

Second, my monthly bill has increased significantly. I inquired about the increase, asking for the reasons as to why my bill has increased, and the answer I received was bills go up and I can’t tell you why. Seriously!!!!!

Unfortunately I live in an area that only offers Kinetic by Windstream so I’m stuck as far as options. They realize this so there’s no recourse for customers in my situation!!!

Very happy nice person helped me l am happy thank you

So glad to be done with Kinetic/Windstream. Their internet connectivity was actually okay, in so far as reliability. But their billing is atrocious. If you look on line, for my area, the monthly should be 60 bucks (standard rate - not the first year rate, etc). But every year, it jumps up, and I have to call to get it reduced (not to the 60, but close). They put a "customer credit" on for a few months, then have to do the whole thing again.
Plus, the billing is not itemized. So if you call and complain, they say "well taxes". Taxes are not 15+ bucks. But, the bill does not show them anyway!
Cherry on top? - When I cancelled, they do not do proration. So paying for a full month, even though I am cancelling on the 10th. UGH!
Also, my final bill - it show the fee of 96 bucks (yes, 36 more than it should be). But I have a 20 dollar credit left over from last years phone complaint that expires april of this year. I also have a 10 credit for calling and complaining about the jump from a month ago. So yea, even though they advertise 60, I am currently paying 66 (taxes are not 10%), and was about (unknown to me) have to pay 86!!!!!

For 100/25 DSL service!!!!

I also went to look at my billing history, they have 13 months available. That is all. This is not acceptable. I can see every item I have ever bought from Amazon, since 1999, RockAuto, NewEgg, etc - everyone has FULL HISTORY. But not Kinetic......

Using a friend's cell phone, I called this morning (3/10) that I had no phone service. I was issued Ticket number 13886974 and was told repair was scheduled for 3/24. TWO WEEKS FROM NOW!!!! Is this true? If so, I will be looking to cancel my phone, internet and Dish services. Also, my internet service is intermittent (fails every several minutes) but when it is available it is so slow I can't even stream a 30 minute program.

My experience with this company thus far has been extremely bad. I have been trying to get my permanent fiber buried and connected now since January. They finally came out and buried the permanent fiber in my yard three weeks ago. Since that time, I have been waiting for a technician to show up to hook it up and remove the temporary fiber. I have been lied to multiple times by their customer service reps saying that, "He'll be there today". The company obviously has an issue with truthfulness/integrity and I don't feel that they are trustworthy. I'm seriously considering moving to Starlink just to bypass their BS. The customer service reps are always very nice, but the work never gets done.

Kinetic has been a great internet provider for me. With the recent upgrade to fiber, it was a smooth transition and the speed is better.

You have not been back to bury my lines and it has been almost 3 weeks.

The biggest issue was different pricing, the first day I called in I was told $85 for the first month, which would cover the router install and then 64 or 65 bucks from there on out.
Next day when we called back to order we received a different pricing schedule and we have to pay monthly on the router.
Installer said 3-5 days for trench team to dig and install new permanent fiber.
Trencher did not replace cable even after we informed him of the heavy traffic that was running over it daily, including two 18 wheelers and multiple vehicles.
The service so far seems to be pretty good.

It was easy set up for the appointment with all questions answered and the technician was great at servicing our house with understanding and reliable information , the crew to service the lines outside did great with no issues to our yard.

Spoke with staff professionals. Both was knowledge and helpful and kind. Gor disconnected and they call me back.

The first call was awful, when I explained my financial situation, I was told my existing agreement had ended. They no longer could help me. So I told her I would get another carrier and call back and cancel. When I called back to cancel I was transferred to someone else who was helpful, nice and said I should have been transferred to there department. In any case I am very thankful for the help and understanding. I like my service and was regretting having to go somewhere else. Thank you for your patience, understanding and friendly service. I am not sure exactly of the date.

This fiber that we got is awesome. Our bill is actually cheaper for a while. I have no complaints. I'm sorry I cannot remember when we got the fiber. However you guys do know when we got the fiber.

Great Quality service