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Review summary

Created with AI, based on recent reviews

Looking at 1,101 reviews, most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the website, citing issues with data collection during account creation and the prevalence of companies that did not meet expectations or were perceived as unreliable in search results. Customers also reported problems with products not working as expected, such as a smart speaker failing to stream radio reliably, and difficulties with device management due to parental controls. The user experience was often described as needlessly complicated and time-consuming, with some encountering issues like two-step verification failures and unhelpful AI overviews. Conversely, some people were satisfied with the service they received from various businesses. Reviewers highlighted positive interactions with staff who were professional, helpful, and went out of their way to assist. Specific examples include an unforgettable trike tour, efficient car repairs, skilled pharmacy services, and excellent assistance with banking and property consultations.

What people talk about most

Website

Reviewers highlight negative aspects of the website. Many customers express frustration with issues such as... See more

Service

People report ambiguous experiences with service. While some customers praise excellent service, highlighting... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise specific products... See more

Staff

Clients share ambiguous opinions on staff. Many customers praise staff members for being thoughtful, patient,... See more

User experience

Users describe ambiguous interactions with user experience. Many reviewers express frustration with confusing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

When creating a account it wants every bit of your data and information like it wont hack me but it wastes so much time 🙏

Rated 2 out of 5 stars

I am so sick and tired of the Google policy for adding photos to Google reviews. Once again: I add a picture of me and my wife drinking coffee and eating a cookie in a coffee bar. It gets refuse... See more

Rated 2 out of 5 stars

rented a car from Budget at Eppley Airport in Omaha. Picked up 4/30/26 thru 5/4/26. Upon returning the car to the airport we voiced concern that the vehicle smelled mouldy / wet and both passenger tir... See more

Rated 2 out of 5 stars

I wanted a bid to coat our drive and walkway. The estimator that came out said she had only done a few of these and seemed uncertain. When I got the bid (also had three others) Sin City was at least... See more


2.3

Poor

TrustScore 2.5 out of 5

10K reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Google Billed Me Before Their Own Effective Date — No Transparency, No Accountability

I’m posting this because developers deserve to know how Google handles billing disputes for their API services.

On March 18, Google sent out a notice stating that new Gemini API billing enforcement would begin on April 1. Despite that, Google billed me on March 20—ten days before the effective date and only two days after the notice was sent. Under the original terms, this usage would have been free, and nothing in the notice said continued use before April 1 would trigger charges.

I disputed the charges and asked Google for basic documentation:

timestamps showing where I supposedly consented to paid billing

the interface where that consent occurred

IP/session logs

an itemized accounting of the disputed charges

the contractual basis for billing before April 1

Google provided none of it. Instead, they issued a generic “maximum adjustment” and closed the case, leaving the remaining charges in place. Their dashboard still doesn’t show any usage that matches the billed amounts, and support responses feel scripted rather than actually addressing the issue.

As a developer, I rely on predictable billing and transparent logs. Instead, I was charged early, given no evidence, and left with unresolved charges that shouldn’t exist under the terms Google themselves published.

For a company of this size, this level of opacity is unacceptable. If you’re considering using Google’s APIs, be aware that billing changes can be enforced early and support may not provide the documentation you need to resolve disputes.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Evil company

Evil company. Nothing works correctly. Inexistent support. Kills business products without a thought about users. Their AI is brainless. Menus are unintuitive at best. workspace is a joke, not built for businesses.

May 23, 2026
Unprompted review
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Rated 5 out of 5 stars

LP AUTOMOTIVE

LP AUTOMOTIVE
CERAMIC DETAILING
Lea gave my car a full exterior wash, Paint Decontamination, Full Paint Correction, Nano Ceramic Coating. The result was amazing and the car looks like brand new. I was very impressed with Lea's work ethic because he is clearly very concientous, very thorough, loves his job and most importantly understands the power and true meaning of customer satisfaction and wants to maintain a 5 star reputation. Something which is becoming difficult to find nowadays.

May 21, 2026
Unprompted review
Rated 2 out of 5 stars

Come on man

When creating a account it wants every bit of your data and information like it wont hack me but it wastes so much time 🙏

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Capatlist dog

Capatlist dog. Won't even let me review a university. Can't say anything when it's all true. Including you.

May 22, 2026
Unprompted review
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Rated 1 out of 5 stars

WARNING PARENTS: Google locks adults out of their own hardware!

Google's administrative software logic on Chromebooks is an absolute failure. If a child logs into a family laptop first, the operating system permanently locks out the adult from ever accessing standard hardware and developer settings (like ADB debugging), treating the minor as the master owner. Even if you remove parental controls via Family Link, the hardware stays locked to the kid's account slot. The only 'solution' Google offers is to factory reset the entire laptop and wipe your data. Absolute garbage customer experience forcing paying adults out of their own devices.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Unforgettable ride with Chris from Aussie Trike Tours!

Chris from Aussie Trike Tours made Mum’s 80th birthday gift absolutely unforgettable. He took us on the most stunning ride up to Binna Burra on his beautiful Boom trike, and the whole experience was pure joy from start to finish.
Chris was thoughtful, patient, funny and genuinely invested in making the day special. Mum felt safe, celebrated, and completely spoiled. The views were incredible, the ride was smooth, and the memories will last a lifetime.
Highly recommend — thank you, Chris, for giving Mum the perfect milestone birthday adventure.

May 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Google Lyria3-AI Unstable

Google Lyria3-AI Unstable, unreliable, and nowhere near ready for paying customers

Review:
I’ve spent a full month trying to get consistent results from Lyria3‑AI, and it has been one of the most frustrating experiences I’ve had with any AI tool. The system constantly breaks, refuses to generate narration, and behaves differently from one day to the next with the exact same prompts. There is no stability, no reliability, and no sign of improvement.

Support is practically nonexistent. Messages go unanswered, issues are ignored, and users are left guessing whether the platform is even being maintained. For a service built on Google DeepMind’s Lyria model, the execution here is shockingly poor. The website itself is clearly run by a third party, not Google, and it shows — bugs everywhere, broken playback, and no transparency about who is actually responsible for the platform.

If you’re considering paying for this, don’t. The technology behind it may be impressive, but the platform offering it is not. It feels unfinished, unsupported, and unreliable. I cannot recommend it to anyone.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning large quartz backsplash made by Nostalgia Fireplaces Ltd.

Standard one meter in height as backsplash of kitchen serves purpose well, but quartz of 1.5 meters high has made my kitchen look grand and stunning. Unmatched expertise and craftsmanship, Nostalgia is easy to work with and quite affordable. No doubt, it’s the best marble company I know, perhaps anywhere. Highly recommended!

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Tailored Remembrance

Tailored Remembrance
We cannot recommend Bob at Tailored Remembrance highly enough. He conducted a civil wedding ceremony and made the whole experience absolutely perfect from start to finish. The ceremony was beautifully personal, heartfelt, and delivered with such warmth and professionalism.

Bob took the time to understand the couple and created a ceremony that felt truly unique and meaningful. His calm and friendly manner instantly put everyone at ease, and so many of the guests commented afterwards on how special and memorable the ceremony was.

Everything was organised flawlessly, and Bob went above and beyond to make our day feel relaxed, personal, and unforgettable. If you are looking for someone who genuinely cares about creating a beautiful ceremony tailored to you, we would 100% recommend Tailored Remembrance. Thank you, Bob,

May 18, 2026
Unprompted review
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Rated 2 out of 5 stars

I don’t write many reviews anymore

I don’t write many reviews anymore. But I find trustpilot much better. I had many reviews on Google most were good one! But maybe someone didn’t like the bad one so complained and then Google blocked my reviews . By doing so Google just shows poor management . So I don’t use Google reviews anymore! It was good for the local company's! But now when I see my old reviews on red the good and the bad I just take it off. Google need to know that some company’s deserve the bad reviews even the 90% of that are good one!

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Balance blocked, 8 identical automated responses, no solution

My Google Play balance has been blocked since April 24 after redeeming a gift card that Google itself confirmed had already been used on another account. Despite opening 4 tickets, a live chat, and a phone call, I have received the exact same templated response 8 times citing "inconsistencies" with zero explanation and no path to appeal.

While my balance is blocked for new purchases, existing subscriptions continue to drain it without my consent, reducing it from €100 to €78.

I have filed a formal FTC complaint and will escalate to French consumer protection authorities (DGCCRF) if no resolution is provided.

The support is entirely automated, unhelpful, and designed to wear users down rather than solve problems.

April 24, 2026
Unprompted review

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