Groove Reviews 121

It's a turk. If there is -negative score, I'd give. Don't buy. They never fulfill on their promises. When you see the name M*ke FShame.

Don't even listen. Run!

Trusting in Mike Filsaime was not a good idea, now in the aftermath. He is a 20+ yrs online marketer. And his Groove CM + AI project looked very promising and futuristic. I relied on the name and the idea that company would have sufficient founding behind to create something beautiful and state of the art.
I was WRONG.
I am a PLATINUM MEMBER of Groove CM since 2020, meaning a "backer" = founding member based on trust. Waited. And until today the platform is CLUMSY, tutorials exist, but often very confusing order and no clear place to follow updates.

Groove AI is a fun to use tool. But altogether I never got it all to work properly based on extremely time consuming way to use all of Groove.

The customer support ist ABSOLUTELY HORRIBLE! HORRIBLE. Right now I have a 4 weeks old ticket I reopened, as the issue was not clearly resolved, and I kid you not, after 4 weeks still I have NO response to it.

Finally I fell for the hype and even joined the Groove AI Certification program for Groove AI Workflows. NOT only do I have NO access to Workflows yet. Waiting.. waiting... but also everything is SO CONFUSING I have the hardest time even FINDING where the training is, where to subscribe to training, where to find replays if any, and all support is given in the several Facebook groups, with VERY WEAK RESPONSE.

In Summary, Groove turns out to be a GIANT BLOWN UP BALOON, where
- Logins sometimes do not work, and then the password recovery fails.
- I am a paid platinum member for 3 products now (over 4 years of trust and waiting), and there is NO CENTRAL HUB where I could ever see my purchases, products and access links in ONE place.
- Like said, totorials are spread all over the place including old outdated youtube videos. THERE IS a big knowledge base, to give some credit. But the whole website creation process is rather TIME CONSUMING
- Customer support gives half answers about tutorials, and wrote, I shall find it on youtube and search the knowledgebase. They did NOT answer my question, where to find the most current updates!
- The facebook groups are many, and seem to be the hub. But even there questions are NOT being answered in a long time.
- WORST of all is, the WHOLE GROOVE ECOSYSTEM should be working together smoothly. But instead it is like a big puzzle with constant searching for parts to fit together.
FOR COMPANY that CLAMIS to be STATE OF THE ART TECHNOLOGY and even suggests working with AI WORKLFOWS for process optimization.... THIS IS A complete NO GO. GROOVE is the most confusing system I have EVER used.
I am so annoyed by the chaos, the constant seraching where is what and especially bad training directions, I wasted SO MUCH TIME TRYING to use it, that I often gave up and kept gong back to my oldschool Wordpress website usage and the fantastic, fast and easy to setup Systeme.io platform.

- So far GROOVE has just been a giant time consumer, hard to follow, and most annyoing support. Sometimse support is good. But for real issues I wait forever and resolve is weak.

In summary I am starting to regret every penny that I put into this.
It is just HIGH HOPES GIVE ME YOUR MONEY product.
THE BEST about GROOVE are MIKE FILSAIME's sales skills.
I REALLY started to BELIEVE his ENTHUSIASM. I thought, if this is real, and he claims to be a tech geek and addict, then Groove WILL be a techical masterpeace. BUT IT IS NOT. Maybe it is, but the PRACTICAL USE OF IT and UNRELIABILITY sucks so much, I am done with it now.
- I WAS LOOKING FORWARD to be a WHITE LABEL reseller, with a great platform under my belt. BUT I NOW TOTALLY REFRAIN from recommending this to anyone, I would not dare. I am afraid to spoil my reputation with customers who would blame me for the hard use of the platform.
How can I sell it to customers, when I have a hard time getting sorted and efficient using Groove myself.

After 4 years of full access to all released tools, I am just frustrated and regret it.

Great support! Thank you so much!

I worked with Jayson Neri in figuring out a problem I was having on my site and he stepped right in and explained how it had to be fixed. He even waited while I tested the live version to make sure it was working properly. THANK YOU JAYSON!

What a waste of my time and money.

I was having trouble with my DNS settings and Jayson N. helped me. He was kind, quick, and very helpful. I fixed my issue with his help.

Hi Everyone

Simply the best

Thank you so much

Haritha Reddy
GrooveDigital Support

Groove Support is awesome - Today I had three different requests/questions at a time, and all of them were handled professionally and timely, as far as possible. I wish every support professional would work like Jayson Neri, the Groove support guy who helped me out today - thank you.

Groove support is amazing. Ford D has the patience of a saint and always willing to help me. (Tech is not my strongest attribute ...lol) without him I would never have achieved what I did so far.

Samantha was extremely helpful and pleasant to speak with on the phone. She assured me that she would help me and get back to me as soon as possible, which see did. Thank you Samantha!

There is just one reason i am still with Groove, and that is is Varnita Pandya, from GrooveDigital Support
She has constantly helped me with loom videos, sorting out my problems.
I found that the Groove drag and drop is not as intuitive as WordPress or other drag and drop softwares.
I intented to sign up for Systeme.io, even though I bought the lifertime Groove option.

I've been using Groove for a couple of years, and overall it's a solid platform. The customer service, especially, is top-notch. One of the CSRs, Varnita, answered all my questions quickly and accurately.

Like with all platforms, there's a learning curve, and sometimes the user experience leaves something to be desired. But Groove is constantly improving, so I'm confident it will get easier and easier to use in the future.

The service has significantly improved in recent months; the response is very fast, efficient, and human. In particular, I received support from Vani Pandya, who responded to my requests in less than 24 hours, which gives me confidence to continue developing on the platform. Thank you.

I have been a Groove member for many years and I can say that the company's support and help from the all team is amazing, especially Jayson Neri who helped me several times with great results.

Vani sent me a video instruction that was super easy to follow along with. Not only did she answer my questions, she helped me understand the problem so I can fix things on my own in the future!

Varnita was of great help during our virtual support chat! She was efficient and had already opened the ticket I had sent to the Help Desk, so she was already aware of my issues. When she fixed my GrooveSell checkout links, she did it quickly and took the initiative to also fix the issue in my account for me. We also discovered another bug while conversing, which she immediately brought up with the Dev team that same day. Overall, I am very satisfied with the experience I had with Varnita throughout our virtual support chat session.

I needed help with a number of things in GroovePages, as I could not seem to figure out how to do them myself, so I contacted support and Ford was most helpful... he went back and forth with me a number of times and made sure everything I had requested was done! It took a while... but we got there in the end and Ford really was very knowledgeable and very helpful!

I needed some help with a DNS record and Jayson made fixing the issue incredibly easy.

I can't thank that guy enough.

Jayson Neri helped me out tremendously with resolving a few problems that I encountered. Quick and to the point. Thanks a lot.

All Star Helper!
Joey I just spent a little time helping me sort out groovemail. Joey went above and beyond the call of duty. Much appreciated. Glad it all seems to be working now. Best, Kaye