I am very disappointed with Heropost. They previously sold “lifetime” plans at a premium, but the development of that platform was effectively halted, and a new product was launched instead. Now the... See more
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I never signed up for their marketing emails. When I tried to unsubscribe, the link didn’t work. I emailed them twice no response. When I logged into their website to sort it out, the only page that... See more
The social media functions they offer aren't 100% working. Which will result in scheduling your content and their software won't post it. Customer Service can't even help. It's a tragedy. Two months... See more
Company replied
Suckered me into buying a "lifetime deal" only to announce a "next gen platform" that I, as a lifetime licensee would have to pay for. Vague promises to continue to develop the "old platform", what... See more
Company replied
Company details
Written by the company
Social media management platform
Contact info
18C-3107 av. des Hotels, G1W 4W5, Quebec, Canada
- support-team@heropost.io
- www.heropost.io
1.2
Bad
112 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Unsubscribe link is broken and support ignores you
I never signed up for their marketing emails. When I tried to unsubscribe, the link didn’t work. I emailed them twice no response. When I logged into their website to sort it out, the only page that loads forces you to subscribe. You can’t do anything else.
June 6, 2026
Unprompted review
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I am very disappointed with Heropost
I am very disappointed with Heropost. They previously sold “lifetime” plans at a premium, but the development of that platform was effectively halted, and a new product was launched instead. Now they appear to be using the same strategy again, asking existing users to pay another high price for a new “lifetime” upgrade.
For me, this raises serious concerns about trust, product continuity, and the real meaning of “lifetime” in their offers. A lifetime deal should not feel like a recurring reset whenever a new product is introduced. I would be very cautious before investing again.
June 2, 2026
Unprompted review
I purchased lifetime access early on…
I purchased lifetime access early on for $197, especially because the messaging at the time emphasized “get in now before it’s not offered again.”
That created the expectation that I was locking in long-term access to the features included.
Now, features that were originally part of that offer are being moved behind a subscription, and I’m being asked to pay again.
I understand businesses evolve, but changing what “lifetime access” includes after using urgency-based messaging is disappointing and feels misleading.
March 25, 2026
Unprompted review
I paid $197 for Heropost’s PRO LIFETIME…
I paid $197 for Heropost’s PRO LIFETIME plan to support them early on and was promised full, unlimited lifetime access to their social media management tool. That meant unlimited accounts and future integrations — exactly what you expect when you hand over a big wedge of cash to back a platform.
Now they’ve pulled a bait-and-switch: TikTok and other integrations are locked behind new paid plans, and even adding accounts is restricted unless you “upgrade.” Their excuse? They claim it’s a “new platform,” as if that somehow cancels the lifetime deal. It doesn’t — under UK law (Consumer Rights Act 2015, Misrepresentation Act 1967) you can’t just re-label a product to strip away what was sold.
This is a disgusting way to treat loyal early adopters. Instead of honouring their promises, they try to wriggle out of them with a cheapskate move. Pathetic.
Chargeback requested — I suggest others do the same.
September 18, 2025
Unprompted review
SCAM! FALSE ADVERTISEMENT
July 16, 2025
Unprompted review
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This company is a complete scam
This company is a complete scam – now they are offering “Lifetime Users” unlimited lifetime access again, of course not for free, you have to pay $397 again. They want to rip off those who paid for the lifetime license back then. Don't let them fool you. The company is obviously short of cash again and wants to cash in...
July 17, 2025
Unprompted review
Heropost Lifetime Access is a Scam
I bought hero post in September 23 2021. I was supposed to have PRO Lifetime access on the account.
I was supposed to have access to unlimited accounts and unlimited posting to: Facebook, Instagram, Google Business, X (formerly Twitter), LinkedIn (profile and business page), Reddit, Pinterest, Youtube. I payed $197.
And they cut access to most of the accounts and now they give me a promotional code to buy again the lifetime access with 35% discount. What a shame I already was supposed to have access to what I payed and now they don't honor their price. If you use them you will end up in my situation in a few years.
I asked them for a refund to my lifetime access and they refused even tho I provided evidence with what I payed and what I was supposed to get. I also asked to get access to what I payed and they refused. They stoped replying to my messages I have all the email chain saved. I wish I can post for all of you, all the email conversation, to see how they treat their initial customers.
September 27, 2024
Unprompted review
Misleading Practices, Poor Service & Unauthorized Charges – AVOID HEROPOST
We originally joined Heropost under their "lifetime" access model, which was heavily promoted with promises of ongoing updates and new features. These promises were never fulfilled — the platform was rarely updated, buggy, and often completely unusable. We were eventually forced to "upgrade" to a paid plan to access basic functionality, despite paying for lifetime access.
The upgraded system was a major letdown. It was slow, constantly crashing, and failed to publish scheduled posts more often than not. For a platform designed to save time and streamline social media, it did the complete opposite — we wasted more time trying to make it work than it ever saved us.
The real issue, however, came with their billing. Heropost charged us for a renewal without sending any notice, and we did not agree to an ongoing subscription. Our account hadn’t even been used since June 2024, yet they still took a full annual payment without warning, removing our ability to cancel in advance.
When we contacted support, they flatly refused a refund, hid behind their vague terms of service, and claimed the charge was non-refundable – even though we were never told this would automatically renew, nor were we given the opportunity to opt out.
This behavior is not just unprofessional, it’s unethical and borders on fraudulent. We are now:
Taking legal action
Reporting this to our bank as a fraudulent charge
Filing complaints with consumer protection authorities
Publicly sharing our experience to prevent others from falling into the same trap
Avoid Heropost at all costs. Their platform is unreliable, their business practices are deceptive, and their customer service shows no concern for fairness or transparency.
April 11, 2025
Unprompted review
Reply from Heropost
Hi Ben,
We’re very sorry to hear about your experience, and we appreciate the opportunity to respond.
First, regarding your lifetime access — if you originally purchased a lifetime plan, that access remains active and includes the core features originally promised, such as unlimited social accounts and unlimited posting to platforms including Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn. Lifetime users were also upgraded to the new platform at no additional cost, which includes many improvements, stability upgrades, and fixes based on earlier feedback.
We regret that the earlier version of the platform didn’t meet your expectations. The upgrade was launched to address exactly those kinds of performance issues and provide a better long-term experience for all users. That said, we understand that transitions can be challenging, and we sincerely apologize for any disruption you experienced.
Regarding the billing issue — it’s important to clarify that lifetime accounts do not include any recurring charges. However, if you purchased a separate subscription (such as an additional paid plan or add-on), it may have been subject to automatic renewal, in line with standard industry practices. Our terms do outline this, but we’re sorry if this wasn’t clear in your case.
We take all billing concerns seriously and always aim to resolve them fairly. If there was any confusion or miscommunication, we’d be more than happy to take another look. Please feel free to reach out via live chat on our website or email support@heropost.io, and we’ll do our best to help.
Thank you again for your feedback — we’re continuously working to improve both our product and customer experience.
— The Heropost Team
Lifetime deal scam
Lifetime deal scam! They gave a lame excuse about a new version which the lifetime deal didn't cover, but this was completely unacceptable. I hope they get sued into oblivion and stop anyone else from ever pulling this crap.
March 25, 2024
Unprompted review
Reply from Heropost
Hi Ellis,
We’re truly sorry to hear you feel this way, and we appreciate you taking the time to share your feedback. We want to clarify that lifetime users have been upgraded for free to our new platform, which comes with major improvements, updates, and fixes based on the issues users faced previously.
Your lifetime access still includes unlimited social accounts and posting, just as promised. You can continue posting without limits to Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn.
We understand that changes can be frustrating, but please know we’re committed to honoring our original deal and supporting our users every step of the way.
If you're experiencing any issues or need help accessing your account, please don’t hesitate to contact us — you can chat with us directly on our website or email us at support@heropost.io. We’re happy to help and get things sorted for you.
Thanks again for your feedback.
— The Heropost Team
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Heropost is a scam
Scam company, purchased lifetime account which they reneged on and wanted me to upgrade. Avoid this company.
February 12, 2025
Unprompted review
Reply from Heropost
Hi Luke,
We’re sorry to hear you feel this way, and we want to clear up any confusion. If you purchased a lifetime account, you still have lifetime access — we’ve actually upgraded all lifetime users to the new platform at no extra cost, which includes major performance improvements, bug fixes, and an overall better experience.
Your plan still includes unlimited social accounts and posting to all supported platforms: Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn — nothing has changed there.
If you were prompted to upgrade, it may have been a misunderstanding or a specific feature outside the original lifetime scope, and we’d be happy to look into it for you. Please reach out via chat on our website or email us at support@heropost.io — we’re here to help and make things right.
— The Heropost Team
No an honest way of doing business
we purchased a plan long time ago, now they area asking to pay them again.
January 1, 2025
Unprompted review
Reply from Heropost
Hi Benjamin,
Thanks for your message — we understand how this might be confusing, and we’re happy to clarify.
If you purchased a lifetime plan, you still have lifetime access, and you’ve been automatically upgraded to our new platform at no extra cost. This new version includes many updates and fixes designed to improve your experience.
All social accounts and posting remain unlimited, just as originally promised — including support for Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn.
If you're seeing any messages about payments or upgrades, it's likely related to optional features outside of the original lifetime deal. We’re more than happy to take a look and make sure everything is working as it should.
Feel free to reach out to us via live chat on our website or by email at support@heropost.io — we’re here to help!
— The Heropost Team
SCAM
SCAM. They upgraded their platform and now I have to pay monthly for Google business account. They lied to us with their lifetime. stay away at all cost
November 5, 2024
Unprompted review
Reply from Heropost
Hi Adam,
We’re sorry you feel this way, and we want to be fully transparent about what’s happening. If you purchased a lifetime plan, you still have lifetime access, and you’ve been upgraded to our new platform for free — with unlimited posting and social accounts still included. You can continue to post without limits to Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn.
Due to recent changes in Google’s API, Google My Business became unmaintainable on the old platform and ceased functioning properly. In order to keep it sustainable on the new platform, we could not offer it in the same way that was originally promised. However, we now offer Google My Business as a subscription feature, with a discounted rate for lifetime users to help maintain fair access to it.
We remain committed to honoring the core of your lifetime deal and providing as much value as possible.
If you have any questions or want us to check your account, please reach out to us via live chat on our website or email us at support@heropost.io — we’re here to help and make sure you're supported.
— The Heropost Team
LIFETIME SCAM..
LIFETIME SCAM... TERRIBLE SUPPORT... I used the platform to generate QR CODES for files... Now, all the printed magazines with those codes are in the trash... 🗑️ They literally made me lose money and job opportunities...
September 12, 2024
Unprompted review
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Life time offer is a scam..
Life time offer is a scam... we purchased the lifetime plan and then surprise surprise they bring out another platform and try to sell you the lifetime again... company is a joke.
October 11, 2024
Unprompted review
Reply from Heropost
Hi Pete,
We understand your frustration and appreciate the opportunity to clarify.
If you purchased a lifetime plan, you still have full lifetime access — no need to repurchase. In fact, all lifetime users have been upgraded to our new platform completely free, which includes major improvements, bug fixes, and enhanced performance based on user feedback.
There’s absolutely no requirement to buy another lifetime deal — your unlimited posting and social accounts still work across Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn.
If you saw an offer for a new plan, it may have been optional or targeted at new users. But rest assured: your original deal is honored.
If you’re seeing anything that seems off or would like us to review your account, please reach out via live chat on our website or email us at support@heropost.io — we’re here to help.
— The Heropost Team
Lifetime offer scam
Lifetime offer scam. They sold me a lifetime sub then removed all the features I bought it for. Luckily I did get some use out of it but overall not a trustworthy company IMO to much over-promising and under-delivering.
October 3, 2024
Unprompted review
Reply from Heropost
Hi Kyle,
Thank you for your feedback — we’d like to clarify a few important points.
If you purchased a lifetime subscription, you still have lifetime access, and your current account includes the same core features that were originally offered — including unlimited posting and unlimited social accounts across Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn.
All lifetime users were also upgraded to our new platform at no additional cost, which brings improved performance, enhanced features, and fixes to many issues reported in the past.
If something seems off in your account or you’re unsure about what’s included, please get in touch with us directly via live chat on our website or email us at support@heropost.io. We're happy to assist and make sure everything is in order.
— The Heropost Team
Misleading Lifetime Deal - Key Features Removed
I feel completely misled by Heropost's so-called "lifetime" deal. When I purchased, I was promised essential features like unlimited workspaces, unlimited social profiles, and posting to Google My Business. Now, after a platform change, these features have been ripped away, rendering the product far less useful and nowhere near what I paid for.
This is a blatant bait-and-switch. Selling a "lifetime" license, only to remove critical features later, is deceptive and unethical. Heropost sold me on these features, and now they've made the product almost worthless for my needs. A lifetime deal should mean full access to what was promised – not that the company can strip away functionality whenever they please.
Customer service has been slow and unhelpful, and I’m left feeling scammed. Heropost should either restore all the features they promised or offer a full refund. As it stands, this company has lost all credibility. I would strongly advise anyone considering Heropost to stay far away – they don't deliver on their promises.
October 2, 2024
Unprompted review
Reply from Heropost
Hi Jonathan,
Thank you for sharing your feedback. We take your concerns seriously and would like to provide some clarity.
If you purchased a lifetime plan, you still have lifetime access — and your account continues to include the core features that were originally promised, such as unlimited social profiles, and unlimited posting across major platforms like Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn.
You were also upgraded to our new platform at no additional cost, which includes significant improvements, better performance, and many enhancements based on user feedback.
Due to recent changes in Google’s API, Google My Business became unmaintainable on the old platform and ceased functioning properly. In order to keep it sustainable on the new platform, we could not offer it in the same way that was originally promised. However, we now offer Google My Business as a subscription feature, with a discounted rate for lifetime users to help maintain fair access to it.
Our commitment remains to provide the features that were originally offered, and we have not removed core functionality.
We work hard to ensure timely support, and we encourage any users to reach out directly if they experience issues. Please feel free to contact us via live chat on our website or email support@heropost.io — we’re here to help and resolve any concerns.
— The Heropost Team
This company sold lifetime subs then…
This company sold lifetime subs then changed their platform. This activity wiped all of our history, posting calendar for future and past, and left us with less posting capabilities. Bad business and ultimately poor leadership and decision making skills at the top of this company.
September 24, 2024
Unprompted review
Reply from Heropost
Hi Hunter,
Thanks for your feedback — we want to address your concerns directly and transparently.
When we transitioned to our new platform, all lifetime users were upgraded completely free of charge, and the core benefits of the lifetime plan — including unlimited social accounts and unlimited posting to Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn — remain fully intact.
It’s true that scheduled posts and connected social media accounts couldn’t be automatically migrated. This was because the old and new platforms are built on entirely different systems, making a direct transfer technically impossible. However, we ensured that users were notified well in advance — with over 5 months of notice, multiple email reminders, and in-app banners and pop-ups guiding users to reconnect their accounts and reschedule posts if needed.
We understand the inconvenience that comes with a major platform shift, but it was done to resolve long-standing technical limitations and offer a much better experience going forward. The upgrade brought substantial improvements, performance boosts, and fixes — and our goal was to preserve the full value of the original lifetime deal as much as possible.
If you’re having trouble accessing your features or need help with anything, our support team is here and responsive — just reach out via live chat on our website or email us at support@heropost.io.
— The Heropost Team
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Lifetime account disappointment.
Purchased a lifetime account and if they still try to sell it, you will be scammed. Now limited to 50 posts which used to have unlimited. Extremely disappointed.
September 24, 2024
Unprompted review
Reply from Heropost
Hi Adam,
Thanks for your feedback. We'd like to clarify a few important points.
If you purchased a lifetime account, you still have unlimited posting and unlimited social accounts, just as originally promised. There is no limit of 50 posts. Also, we are no longer offering lifetime deals. All current plans are monthly or annual, so there’s no active sale of lifetime plans.
It’s possible there’s been a misunderstanding— we’re happy to take a look and make sure everything is working as it should. Please reach out via live chat on our website or email us at support@heropost.io and we’ll get it sorted for you.
— The Heropost Team
This Was a Mistake
About six months ago, someone I trust recommended Heropost to me. Unfortunately, it quickly proved to be a disaster. Posts were missing, and I had to fix their errors manually. Then came the so-called ‘platform upgrade.’ Despite being a lifetime member, they had the nerve to ask me to ‘upgrade’ my subscription. Wait, what? That’s when I realized I was being scammed. Naturally, I refused.
But things got worse. When their new platform launched, none of my posts—over 2.5 years’ worth of content with three posts a week—were migrated. It seemed like punishment for refusing to upgrade. These underhanded tactics are unacceptable and need to be exposed.
When I emailed customer service (yes, email in this day and age!), they took three hours to respond with a flimsy excuse. I replied, and—surprise—I never heard back. If you’re considering a social media management platform, do yourself a favor and look elsewhere. There are plenty of better options that won’t waste your time or money.
August 23, 2024
Unprompted review
Reply from Heropost
Hi Stephen,
Thank you for taking the time to share your experience — we’re truly sorry to hear that you’ve felt disappointed, and we’d like to offer some clarification.
As a lifetime member, you continue to have full lifetime access, including unlimited posting and unlimited social accounts across Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn. There is absolutely no requirement to purchase an upgrade — and we apologize if any messaging made that unclear. Any upgrade prompts would have referred to optional features or plans for new users.
Regarding the platform transition, we understand how important your past content is. However, the new system is built entirely from the ground up, and unfortunately, this made it technically impossible to automatically migrate scheduled posts or social media connections. That said, we provided over 5 months’ notice about the change through emails, banners, and in-app notifications, to give all users ample time to reconnect their accounts and re-create any upcoming content.
We’re also sorry to hear about your support experience. Our team strives to respond as quickly and thoroughly as possible, and we regret if your follow-up message didn’t receive the attention it deserved.
Please don’t hesitate to reach out again via live chat on our website or email us at support@heropost.io — we’d love the opportunity to look into this personally and ensure everything is working as it should for you.
— The Heropost Team
This company is a scam
SCAM! I signed up for the lifetime plan. Everything went well for 2 years. Then they decided to "update their platform" and I was forced to use the new platform which had 2 main features I used taken away. If I wanted those features I have to pay a premium subscription price. I asked for those same features back and support kept sending me the same paragraph and not acknowledging what I was saying. Horrible business and they don't care about their customers, only charging them more.
August 21, 2024
Unprompted review
Reply from Heropost
Hi Lisa,
We’re sorry to hear that you’ve had a frustrating experience, and we truly appreciate you sharing your concerns.
We want to reassure you that if you purchased a lifetime plan, you still have full lifetime access. Your plan continues to include unlimited posting and unlimited social accounts across Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn, just as originally promised.
The move to our new platform was a major step forward in terms of reliability, performance, and long-term value. While we did everything we could to ensure a smooth transition — including notifying users 5 months in advance through emails, banners, and pop-ups — we understand it can be frustrating when some features change.
Regarding support, we sincerely apologize if our responses felt repetitive or unhelpful. That’s not the experience we want to provide. Our goal is always to listen carefully and support every user with respect and clarity. If you’re still facing issues or have questions about your account, we’d love to assist further — please reach out via live chat on our website or email us directly at support@heropost.io
We’re here to help.
— The Heropost Team
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