5 stars: Excellent

It was a perfect experience as a buyer !

All the team was really supporting us throughout the process and helping us to get all the document needed. I would definitely recommend Sherlock to anyone who want to sell or buy a property. This team Rocks 🤘!!!

5 stars: Excellent

Sherlock service was perfect!

Sherlock service was perfect for us. Staff was reactive, professional and nice. In the usual real estate businesses, we faced lies and complacency. Sherlock is way more thorough and honest in that aspect. This brings a lot of trust. I warmly recommend them. And they are also cheaper... what else? Way to go!

5 stars: Excellent

A great team!

A great team! Easy communication, efficiency, professionalism - to sell our apartment with Sherlock was a smooth and fast process! They want to deal with real estate through a modern prospect and they will succeed in modernizing the industry.

1 star: Bad

Totally unprofessional

The worst possible ‘service’: nobody showed up at the appointment after receiving confirmation. I even informed via sms one hour before that I would have been at the property. Very unprofessional to say the least

Reply from Sherlock
Dear Stefano,
Again, on behalf of everybody at Sherlock, we deeply apologize for what happened last October. As explained over email, this was due to a human mistake. We work hard every day of the week to make Sherlock better than already is, and we are fully focused on providing our customers great customer experience, as you may have noticed from our previous conversations, but unfortunately, all the effort does not eliminate the chances of us making a mistake. We are humans after all.
The whole team is sorry and we hope to be able to help you in the future.
Kindest regards,
Sherlock team.
5 stars: Excellent

The apartment was as advertised

The apartment was as advertised, the appointments were managed very well and through email invites. Knowing they're on a fixed fee gives me more confidence.

5 stars: Excellent

Really nice VR view

The VR viewer makes choosing which properties to go view a breeze!

5 stars: Excellent

Sorry I speak Portuguese!!

Sorry I speak Portuguese!!

Reply from Sherlock
Olá, Mrs Dickerson. Just like us, Portuguese and English. ;)
Obrigada pela avaliação 5 Estrelas!
5 stars: Excellent

Friendly and professional agents

Friendly and professional agents. All Very attentive and couteous.
Overall a great experience

4 stars: Great

Review

What you see is what you get

5 stars: Excellent

Everyone was very helpful and…

Everyone was very helpful and organized. We are not native Portuguese speakers, so the extra help we got was very valuable!

5 stars: Excellent

An innovative approach to real estate…

An innovative approach to real estate sales managed by supportive staff who understand clients' requirements and their objectives.

5 stars: Excellent

A company that works in a way I really…

A company that works in a way I really appreciate; transparent and pro-active. We really enjoyed working with them. Thanks Sherlock team!

5 stars: Excellent

Professional, Knowledgeable and great photography!

The idea of spending 3-4k instead of 25-30k on agency fees seemed almost too good to be true and I was skeptical to begin with, but intrigued enough to enquire further. I called and was put through to one of their agents and I gave them a good grilling for about 40 minutes as I was sure there must be a catch somewhere. She was very patient with my questions and offered to send a colleague to meet me at my apartment to answer more questions and gather information for a valuation.

I agreed to the meeting and again I probed the agent with a lot of questions and again she was very patient with me and came across as professional and knowledgeable about real estate in Lisbon and the selling process. On that basis I decided to proceed and they scheduled in a photography session.

The photographer was professional and thorough and when I saw the results I felt vindicated in my decision in choosing Sherlock. The quality was great; really professional and is giving me a lot of confidence going forward. They're listing my apartment now.

5 stars: Excellent

Great new service

Great service! Ana was very responsive and proactive with the marketing of our property since the beginning. For the potential savings of the sale that was a no-brainer. Give it a try!!

5 stars: Excellent

I visited some homes with Sherlock and…

I visited some homes with Sherlock and I was very pleased with the way they handled the whole process. They were very helpful and always answered my phone calls quickly and clarified my doubts. I made an offer, but unfortunately I did not win. I highly recommend them

5 stars: Excellent

Fantastic start for a new company.

Fantastic start for a new company.

5 stars: Excellent

Highly recommended!

Daniela is very professional, and an excellent communicator, which is really important for someone new to the Lisbon market, like myself.