539 total
I have used Hide.me for a number of years and have been very pleased with its performance and the technical support service.
They have never failed me with their fast and excellent support. It’s always been accurate and on point. They rescue me quickly with outstanding knowledge on my Mac.
I highly recommended it for its speed, security and its timely customer support to everyone who asks for the best VPN.
Date of experience: February 23, 2023
I am a private user and have been using the Free version of Hide.me for years and I must say that the Free version is also an outstanding VPN.
I thank Hide.me because it allows private households who cannot spend money to be able to connect via VPN, which other companies do not do or do to a limited extent.
Thanks Hide.me
Date of experience: February 15, 2023
A good product with faultless service.
My only complaints about the product are the way the application sits randomly on the desktop and the WiFi icon. The application never stays where it was last left? I also dislike the way the icon for the WiFi changes randomly from connection to connection. I contacted hide.me about these two issues and they said they were normal. The information from hide.me put my mind at rest and provides me with a little product knowlegde which was otherwise lost.
Date of experience: February 16, 2023
Date of experience: March 01, 2023
excellent connections with a very good data speed. surfing was a lot smooth
Date of experience: February 23, 2023
The first thing is you can use it free of cost and it's fast form many others paid vpn. it's really helpful
Thanks hide.me
Date of experience: February 07, 2023
impossible to start your vpn installed in my mac. It does not recognize my password. And I have already changed it several times.
And also impossible to expel it from the computer. Everything is blocked.
Not serious at all
Date of experience: January 07, 2023
Reply from hide.me VPN
Bonjour,
MISE À JOUR (5.2.2023): avez-vous pu vous connecter entre-temps ?
nous avons essayé de vous contacter à deux reprises, mais nous n'avons pas eu de nouvelles de votre part - pouvez-vous nous contacter afin de vous aider davantage ?
Selon votre question, pour accéder à tous les emplacements dans le monde, vous avez besoin d'un forfait payant.
---
Hello,
UPDATE (5.2.2023): were you able to connect in the meantime?
we have tried contacting you on two occasion, but haven't heard back from you - can you please contact us in order to assist you further?
As per your question, in order to access all of the worldwide locations, you do need a paid plan.
Hide.me VPN is one of the fastest VPN services I've ever used! They have a multi hop VPN protocol. That is two VPN locations at once. Extra protection! A great website, lots of tips and tricks🔥 you can get the paid version for $5 a month. Great for streaming
Date of experience: December 07, 2022
Reply from hide.me VPN
Hi Joshua McKinney and thank you for this review!
We are in the process of adding even more tips and tricks to our website and hope you'll like them.
Also, we've recently introduced new streaming location and will continue doing so in the near future.
For that reason, enjoy the service and happy holidays!
Date of experience: February 28, 2023
Have been using this VPN for many months now. Very reliable. Did run into a technical issue throughout my ownership of the service but that wasn’t Hide.me’s fault. Something else on my PC caused Hide.me to stop working as intended. I reached out to support and they responded very swiftly with step-by-step instructions to fix the issue. Highly recommend. Very fast and secure.
Date of experience: June 30, 2022
I have had a great experience with hide.me! I used it for over a year and never had an issue. I was able to work abroad and do so many things that I wouldn't if I hadn't had the subscription. I no longer need VPN services and my account had a auto renewal, but didn't waste any minute of my time when I requested the cancellation and refund. It's such a pleasure to deal with great providers! I will definitely subscribe to hide.me when I need VPN services in the future! Thank you Nathan, Marc and Jean for the great interaction.
Date of experience: July 19, 2022
Reply from hide.me VPN
Hello Isabella Arduino and thank you for using our VPN service!
We were sad to part even before this review, but are even sadder now.
When ever you decide to visit us again, please let us know!
In the meantime, have a nice summer!
I have had hide.me for several years now. Occasionally there will be a technical problem or some kind of glitch with a new version. This does not concern me because I get lightning fast response (hours not days) every time. The service is polite and responsive, they actually read my emails to them. I always recover from a problem quickly, usually the same day.
Date of experience: April 22, 2022
I cannot say enough good things about Hide.me
Number one - it works day in and day out as it should. Their tutorials are excellent, specific and quite helpful. Customer service is quick to reply, patient, and very thorough - the best of any VPN company I have ever interacted with. I moved within days from the free service to paid because of such a good experience.
Date of experience: January 11, 2022
Reply from hide.me VPN
Hi Gene and thank you sincerely for this honest review!
You've highlighted all that we're trying to offer upfront- if ever there would be a thing we can help you with further, please let us know.
Until then, have a great hide.me VPN experience!
Hide.me has been a great VPN for me, but I have had a few issues. The connection speed is very high, and it has worked well in that regard. However, it occasionally messes up my DNS, which a lot of VPNs do. I believe the reason it messes up my DNS is because it must change it to route traffic through it's servers, and it may glitch out sometimes. If this issue can be resolved this will be a 5 star review.
Date of experience: December 14, 2021
Reply from hide.me VPN
UPDATE (after 2 weeks): You still haven't provided any details about your supposed problem, on any of our channels. Once again, are you certain that this problem even exists with our VPN service or have those "lot of VPNs" made a mark on your system instead? Thanks in advance.
UPDATE (after 1 week): would you mind replying here or contacting us via support@hide.me with more details, as this is a rather general and well known VPN issue that our apps should not be prone to. Thanks in advance for your time!
Hi Arthur Gu and thank you for reaching out to us.
We are interested in this DNS problem and would like to know more about it.
We've tried reaching out to you via this platform, but haven't received your feedback.
Our VPN client has an separate option ("Use custom DNS") to change system's DNS servers, otherwise by default it will put our custom DNS servers on VPN adapter itself (since all traffic is going strictly through that adapter).
Together with using features like Kill Switch, Limit connection to VPN or Stealth Guard will further shield you from DNS-leaks and IP-leaks.
In order to earn our five stars, would you mind helping us resolve this problem for you by contacting our technical support from the VPN client (Settings\Support)?
This will send us the client's log file to support@hide.me for further inspection and help our technicians pinpointing the culprit for this glitch on your system.
Thanks in advance, your input if much appreciated!
Good service overall, BUT...
... I have been waiting for ages for someone to help me setup port forwarding, and they are just ignoring it.
NOT cool!
EDIT: It seems as if I did not get the email from 11. August. Could you please send it again?
EDIT 2: No, also checked the SPAM folder! This is getting weird. I sent you an email myself, did you get that one?
EDIT 3: Did not get that either. I sent you an email with an alternative email to contact me over.
EDIT 4: Issue fixed. After Nathans email I tripple checked the Windows firewall and found that one pretty well hidden checkbox had not been checked.
Thanks!
Date of experience: August 16, 2022
Reply from hide.me VPN
UPDATE: have you received our reply as per your message below? We've sent one with previous message included yesterday, Aug 17, 2022 13:58 (CET). Can you please confirm if you're receiving our messages and/or check your spam folder?
UPDATE 2: yes, we have received your message and have replied to it. It would seem that your email provider is blocking hide.me domain. Please ask them about it. In the meantime, we will send you a reply from an alternative domain.
Hello Patric Peyre,
thanks for contacting us via this channel.
Can you please check your spam folder as it seems that our newer messages aren't reaching you.
Reply regarding port forwarding was done on July 30 at 23:04 (UTC) and repeated, upon your message, again on Aug 11 at 15:20 (UTC).
Can you please let us know if you've found the replies and continue the troubleshooting there?
Thanks in advance!
On the few occasions I have had to contact hide.me support including my very last one recently I can only give them a 100% thumbs up rating! Their responses have always been prompt, efficient, courteous, professional and friendly AND most of all accurate to my issue something I do not experience with many other organisations that I’ve dealt with!
Keep up the good work!
Date of experience: October 23, 2021
Reply from hide.me VPN
Hello Francis Vassallo,
we are delighted to learn you've had such a positive experience with our service!
We will keep up the good work for you, please enjoy hide.me VPN!
My first time using vpn service, and proxies. Of course, I experienced problems using this service, so I had to learn trough experiences.
The support service helped me step by step, and responded more than I asked for. Suppose they detected my inexperience trough the way I wrote for help. Anyway, thank you for being there.
Date of experience: January 06, 2022
I only leave reviews when I am very impressed, but I'm not only impressed with hide.me but extremely appreciative, not just for me but everyone you've helped be private. Never had a problem with hide.me, been using it for years too. I love you guys.
Date of experience: July 24, 2022
Reply from hide.me VPN
Hi Shitoshi!
Thank you for this review- we're proud to have made it on your impressed list!
We'll remain at your assistance for the years to come and please enjoy your hide.me VPN experience!
I've been using Hide.me for a very long time and i can say with confidence that it is a great service. Their support is great too. None of those frustrating auto-reply bots that blast out unhelpful messages, If you contact support you will get a human who knows what they're doing :) that aside the VPN is great, it does it's job and both versions, paid and free, work perfectly and without hitch. (if you do have problems I'm sure their support team can help fix it!)
Date of experience: October 23, 2021
Reply from hide.me VPN
Hello S.Z and thanks for reviewing our VPN service!
We aim to provide a complete service that is both solid and user friendly.
Please enjoy the hide.me VPN service and we will take care of the rest for you!
