Hilton Plumbing Reviews 29

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor. Many people highlight the exceptional service, noting that work is completed promptly and to a high standard, often exceeding expectations. Reviewers frequently mention the ease of organizing visits and the quick response times, with some jobs being completed within hours of the initial call. However, some people were dissatisfied with the pricing, and one customer reported a significant issue with the work performed by a staff member, which led to inconvenience and required further attention.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the promptness and efficiency of the service,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zac was very professional, efficient, and friendly. We had a long list of work required including cable pulling and lighting replacement and he was able to complete all the work in one visit.

Rated 5 out of 5 stars

Phoned within the timeframe given with an arrival time. Knew straight away what the likely problem was with the low hot water pressure in our boiler. Fixed. Alex was pleasant and chatty and efficient.... See more

Rated 5 out of 5 stars

Online query with a reply by a phone call from a person who clearly valued each contact. Nothing was too much and a visit easily organised. As organised, Zack turned up on time and made a truly profe... See more

Rated 5 out of 5 stars

Zach was very friendly and the job was all done within 3 hours of my call. Was an urgent job during a bathroom renovation.


Company details

  1. Plumber
  2. Drainage Service
  3. Gas Installation Service
  4. Hot Water System Supplier
  5. Solar Hot Water System Supplier

Written by the company

Suggested Trustpilot Company Description About Hilton Plumbing Hilton Plumbing is an award-winning, 24/7 emergency plumbing company servicing the greater Perth metropolitan area. We specialise in fast, reliable domestic maintenance plumbing with a strong focus on hot water systems, blocked drains, leak detection and gas services. Our team of fully licensed Perth plumbers are equipped to handle everything from urgent burst pipes and same-day hot water replacements to complex drainage and gas fitting work. We operate with upfront pricing, no call-out fees and clear communication so customers know exactly what to expect before any work begins. Hilton Plumbing has built its reputation on professionalism, presentation and respect for our customers’ homes. With thousands of verified reviews across Google and industry platforms, we are recognised as one of Perth’s most trusted plumbing providers. Our core services include: • 24/7 emergency plumbing • Hot water system repairs and replacements (gas, electric & solar) • Blocked drains and CCTV drain inspections • Leak detection and burst pipe repairs • Gas plumbing and appliance installations • General domestic plumbing maintenance Our award-winning team ensure that we deliver consistent workmanship, fast response times and high customer satisfaction. At Hilton, we believe plumbing should be straightforward, transparent and done properly the first time. Your Mate in the Trade.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

29 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The communication and overall quality…

The communication and overall quality of the repair work was excellent and the electrician was friendly and efficient. I had a. Issue with a data point that was resolved quickly. I would recommend these guys to anyone needing electrical work

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Zac was very professional

Zac was very professional, efficient, and friendly.

We had a long list of work required including cable pulling and lighting replacement and he was able to complete all the work in one visit.

May 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Great work

Zac was on time, communicated well, quickly understood requirements, completed the job well and left everything tidy.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Hilton Plumbing fee for no service and left homeowner with no water supply

Hilton Plumbing were contacted 20/03/2026 re small leak adjacent to HWS installed by them in 2025. (Leak was on cold pipe immediate to HWS, but was not worked on during HWS changeover). Tradesman attended & removed small section of pipe between leak & HWS (before isolating tap) leaving an open pipe & hence water off to property. He then took a deposit of $200 to return following day (Saturday) to repair. Leak was a pinhole at approx. 4 l/hr & could safely have been left over weekend. Instead, the pipe was removed & water turned off for no other reason that I can see than returning on a Saturday & charging weekend rates.. Hilton were cancelled & leak repaired by another Plumber for $220. Hilton refuse to refund the $200.
This leans towards predatory practice. The homeowner is a young relative, & very inexperienced.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

From first contact with the Hilton…

From first contact with the Hilton electrical office through to Zac the electrician their service was second to none. Zac was extremely professional, friendly and carried out his work diligently. Highly recommend them.

April 22, 2026
Unprompted review
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Rated 5 out of 5 stars

I have just had a brand new hot water…

I have just had a brand new hot water system installed by Johnno. He was prompt, friendly & efficient. This is my second experience with a plumber from Hilton's. Can highly recommend this company. They will be my "go to" for any further jobs! 😄

April 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Best Electric

Communication, terrific service person who was efficient and good hearted. This means that took every opportunity to check I was happy, with the choice of lighting the placement the payment and the job check.

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I would happily recommend Hilton…

I would happily recommend Hilton Electrical. Communication with Rheanna was friendly and professional and the quote for the work was received promptly. I was able to get a booking with a Hilton electrician within a few days. Zac (Eectrician) called 30 mins before arriving and arrived on time. Zac was extremely professional and did a great job.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Hot water boiler issues

Phoned within the timeframe given with an arrival time. Knew straight away what the likely problem was with the low hot water pressure in our boiler. Fixed. Alex was pleasant and chatty and efficient.

March 28, 2026
Unprompted review

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