I love the fact that I have ink whenever I need it, and I find the price very competative. I would have awarded 5 stars, but the website is full of bugs and keeps crashing when I am trying to access... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This product is still very useful. Even though I do not print as much as I used to do. Now being retired from my previous employment, I enjoy using the print for my hobbies. One being model railway co... See more
My ink supply ran out without the usual dispatch of replacements. One phone call resolved the issue and replacements were dispatched and arrived as promised.
Company replied
a very decent price home printing experience. The best thing I like about the HP printing subscription is the ease and flexibility with which changes to the monthly number of prints can be made for a... See more
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Company details
- #11 of 14 best companies in Office Supplies Store
- #5 of 6 best companies in Movie Streaming Service
- #4 of 4 best companies in Telecommunications Equipment Supplier
Written by the company
Instead of buying cartridges, choose a flexible page-based Instant Ink printing plan. Use of the subscription cartridges, shipping, and recycling are all included in the monthly charge. Manage your account at www.hpinstantink.com/signin
Contact info
https://www.hp.com/support/instantinkcontact, United States
- US 1-855-785-2777 or UK 0207 660 6027
- instantink.hpconnected.com
4.1
Great
26K reviews
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I’ve never had problem
May 21, 2026
HP Instant Ink made me waste hundreds of dollars
HP's Instant Ink system caused my printer to reject brand new genuine HP cartridges — that HP had mailed to me — at 2am, the night before a major event I was running for 60 people.
Result:
❌ Hours on hold with HP support
❌ 1.5 hours of sleep
❌ $293 spent at a copy shop
❌ Only half my materials printed
❌ Led a 60-person event exhausted and underprepared
✅ HP's compensation offer: $12 (one free month of Instant Ink)
HP's own paid subscription service failed me in the middle of the night and they won't make it right by reimbursing me for the $293 I had to spend because of their products' problems.
#HP #InstantInk #HPFail #ConsumerRights
May 23, 2026
Unprompted review
BUYER BEWARE!!
BUYER BEWARE!!! Do Not buy HP instant ink with Printer subscription where they promise you to replace printer in 2 business days if broken. We are a small business that heavily relays on printer. We have been asking HP for 3 months to replace and we have been on calls for hours where they kept changing settings, driver updates to saying okay we will replace printer ink heads to finally agreering after months that it’s broken. Guess what that was May 18th when they placed an order to replace our printer and today is May 24th and we still have no printer. When we called there response was we can escalate it but we don’t know when it will ship. We requested cancellation of subscription so we can get a local printer and they said they will charge the cancellation of $375. So we cannot cancel it cannot get a printer that they promised.
May 22, 2026
Unprompted review
Instant ink is a rip off for the casual…
Instant ink is a rip off for the casual home printer and you can only get a representative in the Philippines on the phone. Instant ink commandeered my own personally purchased from Staples ink cartridges and forced me to use them before any instant ink ones while I had to pay them monthly to use my own expensive ink. Then they will shut the ink off if you cancel it. The representative in the Philippines will tell you that the only option they have here to solve your problem is for you to renew your subscription to instant ink. I will never buy another HP product ever again and I'm going to run this piece of sh#+ printer over with my truck!
May 22, 2026
Unprompted review
Printer is always available
Printer is always available. Don't have to think about ink. Flexible, you can change your package if you expect significant change to your printing needs
May 21, 2026
Excellent service, never had a problem.
I have never had a problem with my ink supply and they have always arrived with sufficient time so as not to run out of ink before receiving my new delivery. Extremely happy with the service.
May 21, 2026
Still A Very Useful Product.
This product is still very useful. Even though I do not print as much as I used to do. Now being retired from my previous employment, I enjoy using the print for my hobbies. One being model railway construction. Several of the products/apps I use require a lot of print work.There is some savings here to be made on use of ink. Good knowing that I will not run out of ink and have to get new cartridges when the ink runs out!!. Only negative is still the high prices of ink. Thats the only minus.
May 21, 2026
The lady I spoke to was very…
The lady I spoke to was very knowledgable and helpful she helped me to re connect my pc to my printer
May 21, 2026
Excellent service
May 21, 2026
Tedious ways of doing things
I am sick to death of trying to reach someone who can deal with changing my monthly charging plan. I do not want to chat on line - I just want to be able to contact someone by email and get matters sorted. Having to do everything on the website infuriates and if it weren't for the fact that my printer works very well I would leave HP and move to another organization.
Can someone please advise me how to change my monthly charging plan.
Thank you.
Elizabeth Adair
May 21, 2026
Ink there ready when I needed it!
May 21, 2026
A great service
A great service, monitors usage of ink and sends replacements as and when ink starts to get low. This saves me time and cost of travel to find a supplier who sells the cartridges required.
May 21, 2026
good service as usual and delivery
dont know why ink was not shipped in first place,but once reportedproblem ,resolved very quick
May 21, 2026
Not value for money anymore - avoid!
When I renew my printer I won't be renewing my HP Instant Ink account.
Prices go up by more than inflation and the monthly plan I'm on does seem to be value for money anymore.
Monthly invoice keeps saying one of my cartridges is low and if I haven't received the replacement cartridge it will be sent without delay! That has been the note on my bill for at least the last 4 months and the printer is printing with no problems.
May 21, 2026
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Avoid them like the plague
Avoid them like the plague. They made it difficult to cancel my unwanted and unneeded subscription: they ghosted my complaints that I wrote to them. But were sure to tell me that the ununused and unneeded cartridges, which my subscription paid for, would no longer work after my subscription ended.
May 20, 2026
Unprompted review
Reply from HP Instant Ink
Hi Michael,
We are so sorry to hear of your issues with your account. For assistance, please call 01 85 14 82 27 (choose the Instant Ink option) Monday through Friday 08:30 to 18:00 and Saturday 10:00 to 17:00. You can also respond to our request for more information, and we will be happy to help.
Thank you,
The HP Instant Ink Team
Worst printer in my whole life.
Worst printer in my whole life.
I have tried hundreds of printer, but really HP is the worst company ever.
Once I have unsubscribe from HP instant Ink, all features (scan, printing and copy) became not working properly.
Just after unsubscribe.
This is not appropriate behaviour from an international company like this.
May 19, 2026
Unprompted review
Reply from HP Instant Ink
Hi Khaled,
Thank you for your feedback. Instant Ink is a printing plan, not a cartridge purchasing service. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle. At that time, you can insert store-bought HP cartridges from your preferred retailer to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
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