Hyperstech is rated "Bad" with 1.4 / 5 on Trustpilot

I bought five of these watches

I bought five of these watches. The first one immediately started losing 1-2 minutes each day. The touch screen did not always advance to the next window. I tried the second watch. Same issue. Customer service has been been horrible. They are giving me a complete run-around. I strongly recommend you find a different watch to help you with your health information.

Reply from Hyperstech

Hello

We again request you to share a video that clearly explains the issue with the product, via an mail at support@hyperstech.com so that we can check with the technical team about it. They will issue the replacement/returns based on the video.

If you are unable to send the video, then you will have to send the product back to us for inspection. This process is a long process.

Therefore you are again requested to share with us a video that clearly explains the issue with the product so that we can help you accordingly. The video needs to be forwarded to the technical team for verification and after their confirmation, we can proceed further to help you in this case.

Please be assured that if it is confirmed by the technical department that the items are defective, you'll be reshipped/ refunded for the defective units.

In your email, please include the Trustpilot reference number 5d97a52b6b0458094c3caa0d

If you have additional questions, you can contact our support team by email at support@hyperstech.com, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best regards,

Catherine

Just need a return address to return a drone!!

Want to return a drone my dad purchased, have asked for return address but hyperstech said return to address on original Packaging, which we no longer have. They have asked for invoice number, which they have been sent, also asking for alot more info like last 4 digits of the card, address, name, date etc etc. I only want a return address so that we can get a full refund as the drone is useless!!

Reply from Hyperstech

Hello,

We would like to inform you that some information of the order is needed to find the details in our database. You are asked to share your order invoice number so that we can further verify the issue and help you properly.

Please also confirm the following details -

1. Full name and email address used when ordering
2. Last 4 digits of a credit card (if paid with CC)
3. Shipping Address
4. Ordered items and the total order value.

Kindly share these details with us via email at support@hyperstech.com

In your email, include the Trustpilot reference number 5d975a7b6b045806b8e51e14

If you have additional questions, you can contact our support team by email at support@hyperstech.com, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best regards,

Catherine

HeathWatch is very poor quality..requesting a refund

Just received three HealthWatches that seemed like a great deal, the watches are not at all like on the advertisement. The first one only worked for about 1 hour and then died. The second wouldn't go on at all, and the third one I just left in the box.
The app is not user friendly and as I just learned, not secure. Instruction manual is very poorly written and doesn't follow the watch features. Very poorly made product.
Packing them right up. I have sent emails to support email requesting a full refund.

Reply from Hyperstech

Hello,

You are asked to share your order invoice number so that we can further verify the issue and help you properly.

Please also confirm the following details -

1. Full name and email address used when ordering
2. Last 4 digits of credit card (if paid with CC)
3. Shipping Address
4. Ordered items and the total order value.

Kindly share these details with us via email at support@hyperstech.com

In your email, include the Trustpilot reference number 5d96a4f16b045809bcdb364b

If you have additional questions, you can contact our support team by email at support@hyperstech.com, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best regards,

Catherine

Xone Phone

Bought a Xone Phone for 199 Euro - advertised by Hypertech with a 16mp Camera, Hyperstech delivered an Oukitel C15 Pro with 8mp Camera. I had to return the goods to China on my expenses.

Reply from Hyperstech

Hello,

We apologize for the inconvenience caused due to the negligence of our shipping team.

You are requested to send us the shipment in the same unused condition as you received it at the same address mentioned on the packaging.

Please indicate with a receipt, tracking number and shipping company name immediately to support@hyperstech.com

We will proceed further and refund you the purchase amount.

If you have additional questions, you can contact our support team by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Regards,

Catherine

From posting a very angry review about…

From posting a very angry review about Hyperstech. a few days ago I finally was refunded in full ( a Health watch plus Three year warranty ) and was able to keep the watch, ......but still doesn't connect..... from these reviews through Trustpilot , I thank you Trustpilot.
Thank you Hypersteach for reimbursing me my money.

But people out there just be careful what you purchase from Hyperstech

Reply from Hyperstech

Hello,

We apologize for the trouble that you came across due to this unusual issue.

Kindly be informed that we have already refunded your money from our end.

Please be ensured that this type of confusion does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused.

If you have additional questions, you can contact our support team by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Regards,

Catherine

Only the latest review will count in the company's TrustScore

Do not buy smartwatch

Do not buy smartwatch they are a complete scam , I should have known better . I was taken in by the doctors story I would bet money she has no idea her name is being used for this complete rip off . I purchased the buy three get two free to hand out as gifts to friends and family that I know have heart problems . Do not install the app in the instructions it is not secure . I am out three hundred dollars and cannot find a way to get a refund .

Reply from Hyperstech

Hello,

We have forwarded the request to the concerned department and after verification, they will initiate the process of refund.

The refund process will be initiated within 72 hours. You will get a confirmation via email when the refund is processed from our end.

It can take up to 07 to 10 working days to reflect the amount in your account depending on the payment method.

If you have additional questions, you can contact our support team by email at support@hyperstech.com, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best regards,

Catherine

DO NOT BUY FROM THIS COMPANY!

My uncle recently purchased a "health" watch. I tried to connect the watch to his iPhone XR however the app that Hyperstech told him to use was actually NON-SECURE!!!!! They then directed him to another which doesn't find the watch! I then looked online to find out if this could be resolved at all... only to find out it has been WRONGFULLY ADVERTISED. The watch had been advertised that it could take your blood pressure. No watch can take your blood pressure alone.
I am now requesting money back from the company HOWEVER they will NOT refund this product for him - a product that he is not able to use as it doesn't connect to anything!
DO NOT BUY FROM THESE SCAM ARTISTS.

Reply from Hyperstech

Hello,

You are asked to share your order invoice number so that we can further verify the issue and help you properly.

Please also confirm the following details -

1. Full name and email address used when ordering
2. Last 4 digits of the credit card (if paid with CC)
3. Shipping Address
4. Ordered items and the total order value.

Kindly share these details with us via email at support@hyperstech.com

In your email, include the Trustpilot reference number 5d91d3916b04580a88cd1982

If you have additional questions, you can contact our support team by email at support@hyperstech.com, calling - +44 20 3808 9234
Our phone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best regards,

Catherine

MISERABLE EXPERIENCE STAY AWAY

A miserable experience
As soon as I placed my order, my credit card was hacked and I had to update my password.
This happened within minutes so needless to say, what a miserable experience.
I called my credit card company to place a dispute....
MISERABLE EXPERIENCE.....STAY CLEAR....A FRAUD...

I placed order on 18sep2019 for…

I placed order on 18sep2019 for product Tact watch and immediately placed the cancellation request in 40mins, informed support team over email, instead of cancelling my order they offered me 5% forceful discount, and dispatched parcel on 24sep and now asking me to wait for product delivery, and I should not accept the product, post that they will initiate refund, what a utter nonsense, they are really doing scam, cheater, i am sorry but dont ever purchase anything from them.

Reply from Hyperstech

Hello,

We deeply apologize for the terrible misunderstanding.

Please be informed that the amount of your order is already refunded on your payment method.

It may take up to 07 to 10 working days to reflect the amount in your account depending on the payment method.

Kindly refuse the order at the time of delivery. Also, we ensure that this type of confusion does not take place in the future again, we have taken all precautionary steps.

If you have additional questions, you can contact our support team by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Regards,

Catherine

Hypertech: Not a good experience

Much like so many experience's I ordered a drone on Aug 14th, it is now Sept 27th and still no drone, nor any responsible, respectful or seeming professional courtesy, acknowledging their mistakes. This company sucks, give me back my $$$.

Reply from Hyperstech

Hello,

We deeply apologize for the inconvenience caused due to this unusual issue.

Kindly be informed that we have forwarded your request to the concerned department and after verification, they will initiate the process of refund. The refund process will be initiated within 72 hours. You will get a confirmation via email when the refund is processed from our end.
It can take up to 07 to 10 working days to reflect the amount in your account depending on the payment method.

If you have any further questions, our support team can be contacted by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best Regards,

Catherine

As I have seen from all of these honest…

As I have seen from all of these honest customers I can only say that I have had my money stolen after cancelling an order of three drones. They have quickly taken the money out of my account after expressing my doubts and cancelling. I will not give in to you thieves and I will be working with others to confront your bad business and I will find you. Anyone reading this who are victims of this company can contact me and we will deal with them once and for all. They have it seems had plenty of chances to put things right. No doubt this will be deleted and will not appear for very long but there are other ways of communicating with you all via FB etc. ....moc.liamgA22ledoydde.......reverse

Reply from Hyperstech

Hello,

You are requested to share the invoice number of your order.

Kindly, Also confirm the following details -

1. Full name and Email used while placing the order
2. Credit Card last 4 digits (If paid with CC)
3. Delivery Address
4. Ordered items and the total order amount.

Please share these details with us via an email at support@hyperstech.com
In your email kindly include the Trustpilot reference number 5d8d358a3585c70688f44516

Our support team can be contacted by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best Regards,

Catherine

i have ordered 3 drones but they sent…

i have ordered 3 drones but they sent me a fake tracking number

Reply from Hyperstech

Hello,

Please be assured that your package has been shipped and is in normal transit.

The tracking number of your parcel is RF748607536SG

The tracker will soon be updated and you'll be able to get all the details regarding the shipment status.

If you have any further questions, our support team can be contacted by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best Regards,

Catherine

Just received smart watch

Just received smart watch, did not know you had to have IOS 9.0 & above. Instructions too small and will not by new phone for this device.Requesting refund and will ship watch back when confirmed. Is not meet description as advertised on line.
WV1215909102246.

Reply from Hyperstech

Hello,

We are sorry to know about this issue.

Our company values put customer satisfaction as a top priority, and we are committed to our customers. Therefore we refunding you fully for your order. Kindly note that you do not need to send the order back to us.

We look forward to serving you again.

If you have any further questions, our support team can be contacted by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best Regards,

Catherine

I cannot get my HealthWatch to connect…

I cannot get my HealthWatch to connect to my iPad. How? I turned on Bluetooth and I downloaded the app from the qc code for LeFun Health. I’ve tried everything and can’t get it connected. There is very little information on the tiny instructions. Order number WV1215909100171. Please help.

Reply from Hyperstech

Hello,

We are sorry to know about the issue that you are facing.

Please follow the below steps to connect Health watch-

Please Install " yoho sports " application from App Store or Google Play as per your device to use the Health Watch.

For iOS click - https://itunes.apple.com/in/app/yoho-sports/id1163658017?mt=8

For Android click - https://play.google.com/store/apps/details?id=com.uthink.ring

* Switch ON the watch.

* Once Installed, Open the yoho sports Application.

* Click on the Setting icon.

* Click on MY device.

* Pull down the scanning device

* Click on the device to connect.

Also, we are resending you a complete instruction manual via an email.

If you have any further questions, our support team can be contacted by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best Regards,

Catherine

Please request to cancel the order

Please request to cancel the order, because the amounts charged are in US dollars and the advertising prices were in reais (Brazil), which resulted in a value much higher than expected at the time of purchase. Thanks

Reply from Hyperstech

Hello,

As per our database, we can see that your order has been canceled successfully.

The refund process is initiated. You will get a confirmation via email when the refund is processed from our end.
It can take up to 07 to 12 working days to reflect the amount in your account depending on the payment method.

If you have any further questions, our support team can be reached at support@hyperstech.com or +552135003992, available from 9 am to 2 pm (Monday to Friday, GMT-5)

Best Regards,

Catherine

I paid for two drones back in July…

I paid for two drones back in July 2019. I have contacted them September 6th to advise that no product has been received. I got a note from their sales person asking me to wait for them to gather information. That was more than two weeks ago and I have not heard from them since. I now feel I have been scammed.

Reply from Hyperstech

Hello,

We apologize for the inconvenience caused and for this abnormal delay.

We were investigating into this matter with the courier company but the investigation this taking longer than usual.

As a solution for this issue, we are willing to reship the order/ refund for it, as per your advice.

If you would like us to reship the order, please let us know your address again, via an email at support@hyperstech.com so that we can verify and send you the order. In your email kindly include the Trustpilot reference number 5d876c6c3585c70b2c80bcc4.

If you have any further questions, our support team can be contacted by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best Regards,

Catherine

Tactic drone scam - Worst customercare - Not receved the product even after 50 days!!

I have ordered a tactic drone on august 3rd 2019, for my anniversary. Almost a month after that function, I have not received the product and their customer care are not ready to refund nor provide exact date for delivery. They are simply blaming customs for the same. Till date no infrmation on my order. I have paid almost 200USD. I have ordered many things from international website , never faced this kind of issues. Have raised a complaint in Econsumer.gov , waiting for their support. Hyperstech should provide some informations regarding this before ordering. Simply advertising in google does not work good. I will start a campaign for the tactic drone scam soon if they fail to provide a valid answer.

Reply from Hyperstech

Hello,

We are sorry for any inconvenience that you had to face.

As per our database, we can see that your order was shipped within a reasonable time. It has reached your country and is with the Indian Customs. As every country has its own rules and regulations on the import of goods from other countries. Therefore, we cannot comment or give information about the same.

However, we are refunding you for your order. The refund process will be initiated within 72 hours. You will get a confirmation via email when the refund is processed from our end.
It can take up to 07 to 10 working days to reflect the amount in your account depending on the payment method.

If you have any further questions, our support team can be contacted by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best Regards,

Catherine

Ordered drones

Ordered drones
First transaction declined by bank
Second went through
Only to be faced with 84 to 90% bad / scam reviews

Have cancelled the order and requested a refund before " shipping ",

Fraud unit from mainline Bank is investigating the scam

This is invoice nr :

Invoice #a5a5e33596a98c

We have received your order for the DroneX Pro.

Your package will be shipped shortly.

Where...

Reply from Hyperstech

Hello,

As per our database, we can see that your order has been canceled successfully.

The refund process is initiated. You will get a confirmation via email when the refund is processed from our end.
It can take up to 07 to 12 working days to reflect the amount in your account depending on the payment method.

If you have any further questions,
Our support team can be contacted by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best Regards,

Catherine

Refusing Request to Cancel Order <3 Hrs after Order

Within 2 or less hours after ordering 2 Heath Watches I received an alert from my bank that issued my credit card of a possible scam. I immediately googled the Company and low and behold it is rife with comments about poor quality, non-working merchandise.
I immediately informed my bank that I was canceling my order. Shortly thereafter I have had a series of emails from Hyperstech ignoring my request to cancel my order within 3 hours of ordering it. Beware of this company.
UPDATE: After several emails and this post Hypertech did refund (credited) my Credit Card account effective 9/24/2019. So I gave it an extra star because they did refund me however only after taking extraordinary measures. Thank you.

Reply from Hyperstech

Hello,

We would like to inform you that as per your request your order has already been canceled.

The refund process has been initiated. You will get a confirmation via email when the refund is processed from our end. It can take up to 07 to 10 working days to reflect the amount in your account depending on the payment method.

Our support team can be contacted by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best Regards,

Catherine

ordered Health Watch based on…adverstisement

I ordered 8 Health watches relying on the description in the advertisement description on Face Book . i am Totally disappointed with the Health Watch product not at all same as the one in advertisement , The time of day feature works ,the instructions are impossible to read without a powerfull magnifying glass ,even then the instructions are not correctly written so i could not get anything to function or work as described .I tried All of the 8 watches . i want a full refund . i called the Brazilian number kept on hold for very long times multiple times then it would disconnect , Respectfully Robert Stack

Reply from Hyperstech

Hello,

You are requested to share the invoice number of your order.

Kindly, Also confirm the following details -

1. Full name and Email used while placing the order
2. Credit Card last 4 digits (If paid with CC)
3. Delivery Address
4. Ordered items and the total order amount.

Please share these details with us via an email at support@hyperstech.com
In your email kindly include the Trustpilot reference number 5d82bad43585c70ef0dd700c

Our support team can be contacted by email at support@hyperstech.com or by calling +44 20 3808 9234
Our telephone support is available 24 hours a day.
Our e-mail support is available 24 hours a day.

Best Regards,

Catherine

Hyperstech Reviews

1,554 • Bad

Write a review

Write a review

I bought five of these watches

Just need a return address to return a drone!!

HeathWatch is very poor quality..requesting a refund

Xone Phone

From posting a very angry review about…

Do not buy smartwatch

DO NOT BUY FROM THIS COMPANY!

MISERABLE EXPERIENCE STAY AWAY

I placed order on 18sep2019 for…

Hypertech: Not a good experience

As I have seen from all of these honest…

i have ordered 3 drones but they sent…

Just received smart watch

I cannot get my HealthWatch to connect…

Please request to cancel the order

I paid for two drones back in July…

Tactic drone scam - Worst customercare - Not receved the product even after 50 days!!

Ordered drones

Refusing Request to Cancel Order <3 Hrs after Order

ordered Health Watch based on…adverstisement