Icedrive Reviews 936

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the service, finding it a convenient and secure solution for storing various files, including photos, videos, and documents. The interface is often described as clean, modern, and easy to navigate across different devices, making the overall user experience smooth and efficient. People appreciate the excellent speeds for accessing files and the continuous development of new features that improve usability without overcomplicating the platform. However, some people mentioned significant issues with upload speeds, describing them as very slow and sometimes failing to complete, especially for large files or projects. There are also concerns regarding file management, such as difficulties with caching, missing files, or problems with automatic uploads and file sharing functionalities. Additionally, some users reported issues with the app's preview function for certain file types and occasional disconnections or random unmounting of the desktop drive.

What people talk about most

User experience

Users describe ambiguous interactions with user experience, with many praising the simple, modern, and clean... See more

Website

Consumers find the website experience to be ambiguous, with many reporting significant issues with login,... See more

Application

Clients share ambiguous opinions on the app, with some praising its features like the CNRYPTED Crypto folder... See more

Product

Customers had ambiguous experiences with the product, with some reviewers expressing extreme satisfaction and... See more

Service

People report ambiguous experiences with service, with some customers praising it as entirely sufficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I use Icedrive mainly to store photographs. The software is easy to use and the photos can be accessed quite quickly from different devices. However, there is a major issue with upload and caching. Up... See more

Rated 4 out of 5 stars

I have the lifetime 10Tb. I'm happy with this. Only the disconnection and dismount of the drive on my computer from time to time is not so nice. The Up and download speed is faster than Onedrive.

Company replied


Company details

  1. Cloud Storage Service

Written by the company

Next-Generation cloud storage with Icedrive. Get started right away with a massive 10GB free space.


Contact info

4.0

Great

TrustScore 4 out of 5

936 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Chose this as an alternative to Dropbox…

Chose this as an alternative to Dropbox which worked perfectly, but became relatively expensive and onedrive which fell over when you use too many folders. DB was much easier to manage regarding syncing - I found Icedrive more difficult to use in that respect

January 6, 2025
Unprompted review
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Reply from Icedrive

Thank you for your review Charles! If you are experiencing any issues or require any guidance, we will be more than happy to help! Please reach out via support ticket here: https://icedrive.net/support/open-ticket

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Rated 5 out of 5 stars

Easy to use

Easy to use, fast and reliable satisfied customer.

January 6, 2025
Unprompted review
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Reply from Icedrive

Thank you for the 5 star review! We're glad we could meet your expectations.

Rated 5 out of 5 stars

Very easy to use, fast, and reliable

I have tried numerous online backup services, and Icedrive has proved to be the best so far, though it is a little expensive. Files upload and download quickly, and the dashboard layout is very intuitive and easy to use.

January 6, 2025
Unprompted review
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Reply from Icedrive

Thanks for the 5 star review Mark!

Rated 4 out of 5 stars

Good storage application

Globally I like this application, it's simple and easy to use.
There are two things I've already asked Icedrive and still had no answer, they are:
Have a desktop extension to have direct access via the PC or Mac file browser and a media player, right now it's very annoying to listen to music from Icedrive we need to select the next music, it doesn't jump automatically.

January 6, 2025
Unprompted review
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Reply from Icedrive

Thank you for the review Filipe! We appreciate your feedback, we understand the need for this, our development team are currently prioritising other fixes and updates but will consider your suggestion for a future release.

Rated 4 out of 5 stars

Deserves more credit

Purchased a lifetime plan as I needed a robust file hosting service for my work and personal documents. Very easy to use, no fuss and no overly complicated controls. The mobile app is also very easy and straightforward. I have not used the desktop app yet.
I would highly recommend them.

November 14, 2024
Unprompted review
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Reply from Icedrive

Thank you for the review Vincent! If there is anything we can improve upon to achieve a 5 star review, just let us know here: https://icedrive.net/support/open-ticket

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Rated 5 out of 5 stars

Lifetime plan, super fast upload and download

I bought more than a year ago a lifetime plan of 3 TB and I am very happy with that: Icedrive is super fast and super reliable, zero problems at all. This is exactly what I need and expect from a cloud repository. Maybe for further improvement, I suggest to have more possibilities of preview of files before downloading, have the possibility to categorize files (photos for example) and above all have online synch (now you download file, modify and need to re-upload that).

January 4, 2025
Unprompted review
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Reply from Icedrive

Thank you for the 5 star review and feedback Alberto! I will be sure to pass this on to the development team to consider!

Rated 5 out of 5 stars

Great experience

Great experience. The service is reliable and user interface simple and smart. I really appretiace this cloud storage after more than one year usage.

January 6, 2025
Unprompted review
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Reply from Icedrive

Thanks for the 5 stars Mauro!

Rated 5 out of 5 stars

Better than expected

I've used many cloud storage solutions in strange and unusual ways. IceDrive has worked consistently for the past 3 years, and I have certainly got my money's worth out of it.

Of the few times I have needed to contact support, they were quick to respond and transparent with their answers.

January 6, 2025
Unprompted review
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Reply from Icedrive

Glad to hear Icedrive has been working well for you! We appreciate your support and are always here if you ever need assistance. Thanks for the great review

Rated 1 out of 5 stars

No upgrade for iOS

I am a lifetime user but the app is very bad compatible with iOS, the app no upgraded almost one year.

January 6, 2025
Unprompted review
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Reply from Icedrive

Hi there,

While we agree the iOS app hasn't been getting enough attention, the issue recently has been due to our company move to Gibraltar, combined with the holiday season - causing the transfer to be delayed as there is backlogs at Apple HQ.

We have made a big update to the iOS app which addresses a whole host of reported issues - We are just waiting for our new business entity (IcePrivacy) to be accepted into the Apple Appstore. We hope this will be within a few weeks now the holiday period has subsided.

Kind regards,
Icedrive support

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Rated 4 out of 5 stars

Great price for secure cloud storage

Got the 3TB Lifetime a few years back and love it. I can put everything into my Encrypted folder for more security. The upload rate is a little slow, but it does the job. Other than that the Windows and Android apps work very well. I also use the Sync folder option for spreadsheet and pics and such.
Good product

January 5, 2025
Unprompted review
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Reply from Icedrive

Thank you for the review Necros! if you would like to contact us via support ticket here: https://icedrive.net/support/open-ticket we can investigate what may be causing the slower upload speeds.

Rated 5 out of 5 stars

Finally Found a Good Place to Store My Data

I have been with Icedrive for a few months now. I recently switched to a lifetime plan. I like that I have everything saved in different folders and I feel everything is safe there. I just wish my uploaded of video's went a little faster.

January 5, 2025
Unprompted review
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Reply from Icedrive

Thank you for the 5 stars Linda! If you are experiencing any issues with media playback or anything else, please reach out to our support team here: https://icedrive.net/support/open-ticket

Rated 2 out of 5 stars

Good storage bad communication

1 time pay is awesome, development is slow and still lacks some basic functions. Desktop app caches online storage which defeats offsite storage use case, work around is to use portable app or web interface (which work well enough). Service has had several outages with no RFO other than "we are back online". -A deal breaker for me. I have worked as a tech consultant and if my clients service went down for ANY amount of time I had to provide reason, time to remediate and mitigate to not allow the outage to happen again. Icedrive has done none of these things.

January 5, 2025
Unprompted review
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Reply from Icedrive

Thank you for your review and feedback Roy! We understand that open communication regarding server maintenance is important, Your feedback will be passed on to the development team to consider.

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Rated 5 out of 5 stars

Keeps the promise

I use a PC and a laptop and work on projects on both interchangeably. This makes saving my work to a network drive crucial, and it has to be reliable. In the past, I used the MS option—while I never used the Office 365 package included, it was always clunky and uncomfortable to use. Icedrive is simple and keeps exactly the promise that OneDrive makes. You download an app, choose a plan, connect, click "Mount," and you have your network drive. No complications, no shenanigans.
Plus: If you use LibreOffice (instead of Word, Excel, etc.), you don't have to download the file to open it.
The only downside: If you work on one file across different computers, you have to delete the cache files manually — but that is not really a pain point.

January 5, 2025
Unprompted review
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Reply from Icedrive

Thanks for the 5 star review Veronika! We appreciate the feedback and value your support!

Rated 5 out of 5 stars

I bought 10 tb year ago.

I bought 10 tb year ago.. till today running perfect! No complaint at all! Every year they getting better and better! i really like the service and the price is the best of the market!

January 5, 2024
Unprompted review
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Reply from Icedrive

Thank you for the 5 stars Dhyogo! We're glad we could meet your expectations!

Rated 4 out of 5 stars

Icedrive does as advertised.

Icedrive is reasonably priced and does what it says. I have it loaded on several devices, including my mobile phone and have had minimal issues thus far. My only challege is not having enough control over where some auto-save items go, like photos from my phone backup. I never remember where they are and have to search for a while, but nonetheless, the information is there, which is what counts. Icedrive is also faster than my previous cloud service and offers more space for the price.

January 5, 2025
Unprompted review
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Reply from Icedrive

Thanks for the review Andree! I will forward your feedback on to the development team to consider.

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Rated 4 out of 5 stars

Great product, set it and forget it!

Great product, easy to use. Couple minor issues, when you perform a search for a specific file and the file is located, the results do not provide the path to it or file location. It's great that the file can be found but you're not told where the file is located for future reference. Would be nice to be able to schedule back-ups from another source/location to the icedrive.

January 5, 2025
Unprompted review
Icedrive logo

Reply from Icedrive

Thanks for the review Mitch. I will forward your feedback on to the development team to consider.

Rated 4 out of 5 stars

Good product, improvements expected

Good product, still to be improved, sometimes a few files are not synced, better to double-check if your critical files are really in the Cloud.

January 5, 2025
Unprompted review
Icedrive logo

Reply from Icedrive

Thanks for the review Herve! If you are experiencing sync issues, would you mind contacting us here: https://icedrive.net/support/open-ticket so that we van investigate this further?

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