Identità Reviews 3,192

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting the excellent leather, workmanship, and comfortable fit of the shoes. Many appreciate the elegant and timeless designs, finding the items to be true to their descriptions and photos, and often receiving compliments when wearing them. However, some people were dissatisfied with the refund process, reporting difficulties in getting their money back, being charged for return taxes, or not receiving full refunds. There are also mixed opinions regarding product descriptions and the delivery service, with some experiencing significant delays and others finding the process smooth and quick.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the high quality, craftsmanship, and... See more

Quality

Customers had positive experiences with quality, often praising the excellent craftsmanship, high-quality... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express significant frustration with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers experienced significant delays,... See more

Refund

Reviewers highlight negative aspects of the refund process. Many customers report significant delays, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Shoes are of great quality. We placed order (supposed to ship in 5-8 days) shoes didn't ship till almost a month later. Were promised a gift certificate for initial delay. Great received. Also s... See more

Rated 1 out of 5 stars

I was very excited about the quality, heel height, comfortabilty & quick delivery until I realized I was delivered 2 right shoes. I reached out customer service who promised a delivery date. There w... See more

Rated 1 out of 5 stars

BEWARE OF EXTRA COSTS. Ordered boots October 21st, were delivered November 17th. Shoes cost £228.55 plus £25.60 shipping and £10.16 duties. Returned boots same day, paying £48 for courier service.... See more

Rated 1 out of 5 stars

I ordered a pair of heels but never received them. I was repeatedly told that the order was in its final stage and would be delivered within 48–72 hours. More than a week has now passed, and I still h... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Clothing Store
  4. Felt Boots Store
  5. Shoe Factory
  6. Women's Clothing Store

Written by the company

Dicono che essere se stessi, sempre e in ogni occasione, è uno dei segreti della felicità. L’obiettivo che ci poniamo è quello di far scoprire e riscoprire l’identità di ogni donna con una linea di calzature 100% made in Italy a produzione artigianale , dallo stile glamour e bon ton, con un tocco pop ma soft, provocatrici & lussuriose , rock e allo stesso tempo classic.


Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very good company

I have bought numerous pairs of shoes and boots from identita… they are now my go to brand , they have every colour , size and style of shoes you could ever need , the quality is amazing and they are well priced

November 3, 2025
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Rated 5 out of 5 stars

I am extremely satisfied with my…

I am extremely satisfied with my experience of Identità. Their shoes are of outstanding quality — they are comfortable, stylish and beautifully crafted. The ordering process was straightforward, the delivery was quick, and the packaging was both elegant and secure. The customer service team was also very responsive and helpful. Overall, Identità is a reliable brand that truly cares about design and comfort. I highly recommend them!

December 12, 2024
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Rated 5 out of 5 stars

Ivanka Boots That Elevate Every Look

I purchased the IVANKA red glossy over-the-knee high-heel boots last year and I’m still obsessed with them. They elevate my style every single time I wear them, the quality is exceptional, and they’re truly one of my favorite pieces in my wardrobe

January 11, 2025
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Rated 5 out of 5 stars

Every woman's dream pair of heels

To begin, the description given of the shoes is true to its words. The quality and craftsmanship of the heels are meticulously created, making it worth its price. It is worth noting that international shipping is an additional cost and delivery factor but again, it is worth it considering that it was shipped out within a week of having confirmed the order. They were also true to size- they will mould slightly with wear but they still fit like a glove.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Must Have brand

Loved the whole process, the packaging and i'm literally obsessed with the boots I bought.
Christmas is approaching and I can't wait to gift myself another pair of boots

July 19, 2025
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Rated 5 out of 5 stars

It is a must

The shoes are really nice, comfortable and it is already second pair that I buy and plan to buy more in the future. You will not be unnoticeable in this shoes😉

October 16, 2025
Unprompted review

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