IKEA Reviews 8,190

Ordered a rug and it was £25 for delivery, and not until next week. Chose to collect from an ikea locker.
Picked the day, collection between 2pm and midnight.
They have all morning to get the item to the locker.
3.20 and still no email, no pin to open locker and I now need to get to work. Customer service not interested.
Waste of time and effort. Should have shopped on Amazon with free delivery.
UPDATE - 17.45 and still no information from IKEA, useless.

(Version Française) Expérience client déplorable chez IKEA Vernier. À cause d'un manque d'explications du personnel, j'ai payé deux fois (20 CHF) pour un ticket perdu. Le magasin est resté muet pendant 2 semaines. J'ai dû envoyer deux emails au service central pour que le remboursement soit enfin déclenché, mais IKEA Vernier n'a même pas pris la peine d'envoyer un email de confirmation. Pire encore, la réponse du responsable sur Google Maps est d'un ton moralisateur au lieu de s'excuser. Le prix abordable ne justifie pas ce manque de respect.

(English Version) Terrible customer experience at IKEA Vernier. Due to the staff's lack of explanation, I was charged twice (20 CHF) for a lost ticket. The store remained silent for two weeks. I had to email the central service twice to get my refund, yet IKEA Vernier didn't even send a confirmation email. To make matters worse, the manager's response on Google Maps was patronizing instead of apologizing. Affordable prices do not justify such contempt for customers.

Property damage caused by your delivery team and I’m being given fake contact details: transport.service.gb'AT'ingka.ike.com
transport.servic'AT'gb.ingka.com
transport.service.G'ATingka.ikea.com - team having problems spelling or 3 times the charm on pawning off?! Why the avoidance? Please escalate immediately!

I felt the Ikea store in Oxford Circus, was nicely designed and some good products,the staff are a bit miserable and no smile or greeting and asked a young lady for directions to pay and she was very abrupt the whole visit was not what i expected as i would not go back and i was looking forward to going

Cannot even buy a drink from IKEA at 1.80 and all you get is water - a drop of so called juice watered down. IKEA stop ripping us off and give us value for our money - already your furniture breaks and splits after not even a year and now even your food and drink .....seriously

Shocking first time customer experience, ordered 3 items mid January promised 2 different collection dates ( only because they chased them ) and nothing , no communication etc and no items , happy to take my money though !!! Would never use again and do not recommend

Hit and miss. This time wasnt too bad - smaller order and more easily dealt with on click and collect where the last order delivery was booked specifically to accommodate our work patterns and came on an entirely different date. Frustratingly there were items missing that werent available but were available on the actual order. This was for a rental property which we had lined up for furnished rental and ordered in plenty of time so frustrated when items not available. But in fairness we were able to get them from another store.

The food is good

IKEA (Nederland) heeft bij mij meerdere verkeerde leveringen gedaan. Deze fout is erkend, maar de aantoonbare extra klusserskosten die ik daardoor heb moeten maken, worden niet vergoed.

Wat de situatie extra frustrerend maakt, is dat ik inmiddels met talloze verschillende medewerkers contact heb gehad. Iedere medewerker reageert losstaand op e-mails, zonder zichtbare samenhang of dossierkennis, waardoor ik steeds opnieuw mijn verhaal moet uitleggen en tegenstrijdige antwoorden krijg.

Ondanks meerdere contactmomenten en het betrekken van ConsuWijzer blijft een nette oplossing uit. Dit is teleurstellend en niet de service die je van IKEA verwacht.

IKEA Holland made an incorrect delivery in my case. This mistake has been acknowledged by IKEA, yet the documented additional handyman costs I had to make as a result are not being reimbursed.

What makes this situation especially frustrating is that I have dealt with numerous different employees, each responding individually to emails without any apparent coordination or case ownership. This means I have to repeatedly explain the same situation and receive inconsistent answers.

Despite multiple contact attempts and involving the Dutch consumer authority (ConsuWijzer), IKEA continues to refuse a proper resolution. This is disappointing and not the level of service one would expect from IKEA.

Fantastic build and simple to construct. Totally reliable furniture, their kitchenware is exceptional and doesn't tend to chip or break easily, and they have so many handy, logical things for a home. Always reasonably in price too so it's worth the trip down from the Highlands. Love a day's trip to IKEA Edinburgh and always come home with something lovely!

My daughter and her boyfriend had an Idanas bed delivered. However when it came to assemble it, they had delivered the wrong head of the bed. They had ordered the bed with drawers however the top didn’t have any extra holes for the fixings. My daughter has tried to return the top and was told she would need to send the whole bed back. They had already started to put the bed together. She was very upset.

Very disappointed. My last 2 click and collect orders have not been sent. No emails to advise, nothing. When I phone I am told they are out of stock. They weren’t when I ordered and then why did I not receive an email to tell me!
Ikea used to be so good but sadly not so now. Really puts me off ordering.

All my ikea delivery have been excellent text my tracking link in the morning and giving me the delivery time the delivery driver phone up when nearly at the delivery address all my new furniture for my bedroom is lovely very easy to put to together all the flat packed furniture had one item missing off my order there put the right got delivery on the sat customer service phone call was great value for money

I am writing this to warn others about IKEA's unacceptable business practice of selling items that have already been purchased and paid for.
In my case, I bought a full desk, but IKEA sold the tabletop, which was legally my property, to another customer because they failed to pack it for my delivery on time.
I was left with only the underframe, making the product completely useless.

This is not an isolated incident. IKEA did the exact same thing to my sister's family, selling a desk they had already paid for, right as their child was starting first grade.

It seems IKEA has a systematic practice of selling customer-owned property to walk-in customers because their warehouse synchronization is nonexistent.

After admitting the fault in my case, IKEA had the audacity to offer a ridiculous compensation of 1,000 RSD (less than 9 EUR) for the massive logistical nightmare and breach of contract they caused.
This is an insult to any customer's intelligence and time.

I have demanded a fair compensation for the damages and logistical costs to resolve this, as I now have to engage third parties to fix their mess.

After IKEA comment bellow I provided Order and Compliant numbers through Trustpilot form.

Update 23.01.2025:
Just minutes ago, they delivered the partial order. To make things even worse, the DRÖNJÖNS waste paper basket arrived completely unprotected (no packaging), deformed, and with scratched paint all over it. This confirms a total lack of care for customer property and zero quality control.

Update 28.01.2026:
The order was placed on ikea.com and fulfilled by IKEA Serbia.
A language or regional path (e.g. /it/it) does not represent a separate website or entity for the customer.
The complaint is officially opened and reference number and the order number has already been provided through Trustpilot’s verification form.

Standard anser

we’re sorry to hear that there was an issue with your order. Each IKEA has its dedicated support based on the Country of purchase. Therefore, to resolve this, we would recommend you to contact the dedicated support for your Country. Customer service will promptly assist you!

WHO is my Country Customer Service?

What a truly dreadful experience. Such a shame. I ordered multiple storage containers. They couldn't be delivered to my home address for some reason. So I had to request delivery to a storage location some distance from me as Ikea the store is triple that distance from me. The delivery email said it would be from 10 to 12pm in a weeks time. Turns out I had to actually BE there and pick up from a vehicle. I've never heard of such a way of pickup.

The driver on the phone was friendly, said it happened many times but that he had to leave as I would be 5 minutes past the slot if I rushed over immediately. But he also explained that the delivery would likely be back the next day as he'd told ikea of the issue.

Within 1 minute of the call I received notification my order was cancelled and that I'd get a refund!!

I tried to resolve the situation online but there were no contact methods. So I requested a new order of the same items. However half the items were then not available!

Such a frustrating and stupid way to do business. Why on earth couldn't I simply reschedule! After all I was paying for delivery both times. I'm not impressed at all. What an unprofessional, obtuse way to do delivery.

I’ve been a regular IKEA customer for years, but this experience has been extremely disappointing.

In early January I placed a Click & Collect order at the Lakeside branch after IKEA confirmed the items were ready for collection. This was the only reason I travelled there instead of my local store.

When I arrived, the items were not there. The receipt even had a handwritten note saying they were out of stock.

This meant I made a completely unnecessary journey, including crossing the Dartford Tunnel, costing me money and time – all due to incorrect information provided by IKEA.

I contacted customer services by phone (30+ minute wait) and live chat (45+ minute wait). I was initially told the toll costs would be refunded, but this never happened.

Instead, IKEA later offered a £10 e-voucher as a “goodwill gesture” (not cash), and stated they do not compensate travel costs. When I declined, they warned the voucher could be withdrawn.

At no point did anyone properly acknowledge that the journey happened because IKEA’s system said the order was ready when it wasn’t.

Mistakes happen – but the handling of this was poor:

Incorrect stock information

Wasted journey

Long waits to speak to anyone

Broken promises

Dismissive tone when raising a formal complaint

I expected far better from a company of this size.

IKEA delivery service is unreal! My order #1571176448 was not delivered as planned on 2nd Jan and so far I didn't get any email with nw delivery date. Unacceptable behaviour from IKEA, bad, vey very bad.

Always a very bad experience with returns. IKEA customer services, specifically returns are very difficult to deal with. Anytime i have to return an item the returns team pore over said item looking for some excuse to deny the return. It has happened in the past and it happened this time too.

They get really nitpicky and find the smallest thing to deny a return on. I suspect they are given colleague points on how many returns they can deny.

I was considering getting our new kitchen from there, but if IKEA customer services are so bad with small stuff I can only imagine what they must be like when trying to get them to correct a big mistake.