Updating as I’ve now received a response to my email. Unfortunately this doesn’t resolve the issue as I still haven’t received the item. I ordered in good time for gifting, however I’ve been advised... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The embossed monogram was crooked and when I reached out they took a while to get back to me and then said it's "handcrafted". Not sure when handcrafted became an excuse for sloppiness but... they off... See more
Company replied
I ordered an AirPods case over two weeks ago, but I still haven’t received it. The delivery service claims they attempted delivery twice: once when I was supposedly not at home, and the second t... See more
Company replied
I accidentally ordered the wrong model and contacted support within minutes. Initial responses were automated and unhelpful, but once escalated to a real agent, the situation was handled well — they... See more
Company details
Written by the company
Where Personalized Luxury Accessories Elevate the Everyday
Contact info
PO Box 341 , CB8 1HT, Cambridgeshire, United Kingdom
- support@inserif.com
- inserif.com
3.3
Average
149 reviews
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Inserif
Dear Metin,
Thank you so much for your review! We’re delighted to hear that you’re very happy with the product.
At Inserif, we’re committed to providing high-quality products and excellent service, so your feedback means a lot to us.
We look forward to serving you again soon!
Team INSÉRIF
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Love my lizard skin case!
April 15, 2026
Unprompted review
easily damaged material
the material of the cases are extremely easily damaged. it started getting scuffed on the sides immediately and multiple edges are broken or coming off. cute for the first day but now after 3 months of having it i need a new case as it’s quite broken.
January 25, 2026
Unprompted review
Purchased both a phone case and card…
Purchased both a phone case and card wallet in the lizard skin style with monogramming in gold - couldn’t be happier. Has really elevated my phone and finally I’m not chucking all my cards loose into each different handbag. I would happily recommend to others and would purchase again. When I get a new Mac, I plan to spring for one of their laptop cases as well.
April 11, 2026
Unprompted review
Dirty and breaking apart
Ordered a phone case from Inserif. It arrived dirty, which I was somewhat willing to overlook. After 2 months it started breaking and peeling. I reached out to them and asked them for a resolution and they said it was “normal” wear and tear. I do not recommend you buy from this company, the case has literal holes in it and the leather is breaking apart. These are not cheap products for the consumer to buy but I expect the company pays less than $1 to make them based on the quality.
March 20, 2026
Unprompted review
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worth the wait
shopping sometimes takes a while but the items arrived packaged safely and with a discount code
April 6, 2026
Unprompted review
The inserif team was SO helpful to me…
The inserif team was SO helpful to me with my order!! I made a mistake when ordering and they immediately helped me resolve it 🥹 they are so helpful and the journal is beautiful! I am very happy!!
April 5, 2026
Unprompted review
Disappointing Quality and Customer Service
I was genuinely excited to order from Inserif, but this has been one of the most disappointing customer experiences I’ve had.
I paid for expedited shipping, which did not arrive on time and was delivered to the wrong address. Because of this, I didn’t actually receive the case until weeks after it was marked delivered.
After less than three weeks of normal use, the case began falling apart at the edges. For a product at this price point, that level of quality is unacceptable.
What was even more disappointing was the response from customer support. After providing photos of the damage, I was not offered a refund. Instead, I was offered a “replacement” that required me to pay additional fees, along with a discount code to purchase another case.
Being asked to spend more money to replace a product that failed within weeks is not a reasonable resolution. It reflects poorly on both the product quality and the company’s approach to customer service.
While the design is nice, the overall experience does not justify the cost. I would not recommend purchasing.
April 3, 2026
Unprompted review
great quality and service very happy
March 30, 2026
Unprompted review
Reply from Inserif
Hi Melanie,
Thank you so much for your review. We’re so pleased to hear the quality exceeded your expectations - that truly means a lot to us.
If you ever need anything, feel free to reach out to us at support@inserif.com
Team INSÉRIF
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Cheap product
Cheap product, broke after a week. Tried to contact customer service for a couple of of weeks now and no response. AVOID!!! Waste of money. Many more professional and generic brands out there.
February 13, 2026
Unprompted review
Reply from Inserif
Hi John,
We’re sorry to read this, as this certainly isn’t the experience we aim to provide.
We take product quality very seriously and would not expect an item to break after such a short period of use. We’re also unable to locate any recent communication from you, so we’re concerned that your message may not have reached us.
It’s possible emails can occasionally land in spam or junk folders, so we kindly ask that you check there. Alternatively, please email us directly at support@inserif.com with your order details and we will prioritise this and work towards a resolution for you.
Team INSÉRIF
I ordered a phone case but it doesn’t…
I ordered a phone case but it doesn’t fit. The product is not produced well and doesn’t stick to the AirPod case. If contacted the support help desk 3 times but no response. Don’t order here, bad quality
March 7, 2026
Unprompted review
Reply from Inserif
Hi Deborah,
We’re sorry to hear you’re disappointed.
As the AirPods design does not allow for a clipped top closure, the adhesive provided is required to ensure the lid stays in place.
Guidance and a video tutorial explaining how to secure the AirPods lid using the adhesive tab included in the packaging has been emailed.
Our customer support team look forward to hearing back and assisting you.
Team INSÉRIF
The quality of the product is perfect
The quality of the product is perfect. Exceeded my expectations
March 26, 2026
Unprompted review
Reply from Inserif
Hi Nicole,
Thank you so much for your review. We’re so pleased to hear the quality exceeded your expectations - that truly means a lot to us.
If you ever need anything, feel free to reach out to us at support@inserif.com
Team INSÉRIF
Just for show
OK, so I got the "Sapphire Lizard Texture Personalized Snap Case" for my iPhone 17 Pro Max. I'm an interior designer, constantly taking pictures of client homes, so I wanted something pretty of course but ALSO - the point of a phone cover - something protective. These phone covers are well made but are JUST for show. They don't protect your phone whatsoever. They pop right off and if you're using a phone clip/strap thingy, beware: it will slip right out, your phone will fall, and - as mine did - it will get dinged up.
Again, pretty. But unusable unless I keep my phone in my pocket/purse at all times if I am walking across any sort of hard surface lol.
March 23, 2026
Unprompted review
Reply from Inserif
Hi DY,
Thank you for your feedback - we’re sorry the case didn’t meet your expectations in terms of protection.
Our snap cases are designed with a slim, refined profile, and we put a great deal of care into the design, durability, and construction of each piece. We do offer a variety of styles, and we’d be happy to help.
Please feel free to reach out to us at support@inserif.com and we’ll gladly assist.
Team INSÉRIF
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Inserif themselves are GREAT!
Inserif themselves are GREAT!! The product is beautiful. The only downfall was the shipping company which is out of their hands but Pauline’s customer service, chasing up the shipping company and resolving the issue was beyond exceptional. Thanks team!
March 26, 2026
Unprompted review
Reply from Inserif
Hi Kristy,
Thank you so much for the review - we truly appreciate it. We’re so pleased you love the product, and your understanding regarding the courier means a lot.
If you ever need anything at all, feel free to reach out to us at support@inserif.com
- we’re always happy to help.
Team INSÉRIF
Great case for my iPhone
March 23, 2026
Unprompted review
Reply from Inserif
Hi Matylda,
Thank you so much for your review - we’re so glad you’re enjoying your case.
If you ever need anything at all, feel free to reach out to us at support@inserif.com
. We’re always happy to help.
Team INSÉRIF
Beautiful cases
The phone case is beautiful, shipping did take a little while as it was a personalised case, around 11 days from ordering for it to be delivered. But I love the phone case so didn’t mind the wait
March 20, 2026
Unprompted review
Reply from Inserif
Hi Hannah,
Thank you so much for your review. We’re so pleased you’re happy with your case - it means a lot to hear you feel it was worth the wait.
Personalised pieces do take a little extra time, so we really appreciate your patience.
Team INSÉRIF
Don’t waste your money
Don’t waste your money. Quality is like shein. Not to mention they said it was “handmade” but it’s made in some factory. Horrible
March 22, 2026
Unprompted review
Reply from Inserif
Hi Lily,
We’re genuinely sorry to read this, as this certainly isn’t the experience we aim to provide.
All of our pieces are made to order and hand-finished, which is why production takes several business days prior to dispatch. We put considerable care into our materials, construction, and detailing, so we’re disappointed to hear that your item did not meet expectations.
We haven’t received any prior contact regarding your concerns, but we would truly welcome the opportunity to look into this for you and understand what may have gone wrong. Please reach out to us at support@inserif.com
and we’ll be happy to assist directly.
Team INSÉRIF
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I wouldn't buy from if I were you
I ordered for Mother's day having stupidly not read the reviews here. I ordered on 27th Feb, they finally arrived 20 March. 'Customer=r services' essentially did nothing when I kept chasing deliver except send me email saying 'thank you for reaching out'. I wanted a refund, didn't get one. The products are not cheap and of reasonable quality, not luxury, really.
March 20, 2026
Unprompted review
Reply from Inserif
Hi Drew,
We’re sorry to hear you were disappointed with your experience and understand how frustrating courier delays can be.
As our items are hand-finished to order before dispatch, production can take several business days, and once shipped, delivery timelines are dependent on the courier.
Thank you for contacting us at the time, we were glad to liaise with the courier and monitor the tracking to ensure your parcel was delivered.
We genuinely value the care we put into our design, materials, and quality, and we’re always happy to help resolve concerns directly at support@inserif.com
Team INSÉRIF
Wasn’t paying attention when I ordered…
Wasn’t paying attention when I ordered my case and needed the MagSafe one. They were able to send me a new one with no issue and quick service. Thank you!
March 19, 2026
Unprompted review
Reply from Inserif
Hi Brayelle,
Thank you so much for the review. We’re really glad we could get the correct MagSafe case sorted for you quickly and provide a solution.
Team INSÉRIF
No genuine attempts to find lost orders or provide refunds
It’s been six weeks and still my order hasn’t been received they use the cheapest and lowest rated delivered provider who firstly failed to delivery then destroyed my order. They refused to provide a refund but instead sent it again by the same courier and it is again lost and still they refuse to provide a refund. Inserif behaves like a scam that should be avoided at all costs.
March 3, 2026
Unprompted review
Reply from Inserif
Hi Jason,
We’re genuinely sorry this experience caused you so much frustration.
For clarity, your original shipment was delayed within the courier’s network, which is why we created and dispatched a replacement order at our expense rather than waiting for the investigation to conclude.
According to the carrier’s delivery confirmation, the replacement parcel has now been successfully delivered, with recorded delivery evidence. In addition, we have processed a full refund to your original payment method to bring this matter to a close.
We understand how disappointing extended delivery delays can be, and while final-mile logistics are handled externally, we ultimately take responsibility for ensuring our customers receive a resolution - which in this case included both a replacement and a refund.
We sincerely regret that this experience did not meet expectations and appreciate the feedback.
Team INSÉRIF
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