IONOS | ionos.com Reviews

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TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

spam haven

On march 17th a company spammed me two times which was hosted with this company. I supplied copies to spamcop and abuse at ionos as well as trustpilot. The person at trust pilot couldn't be bothered to read those reports. On march 22, and 23 I got hit again. I noticed all these websites are templated fake businesses. Again Ionos did nothing. Again I supplied copies to trustpilot and spamcop.

Date of experience: March 22, 2023

Reply from IONOS | ionos.com

Hi Amy,

We are truly sorry to hear that you are affected by this. We do everything in our power to stop this from happening when we are made aware of it. All of your emails and information that you have shared has been escalated to our Abuse Team. For Security reasons, our Abuse Team cannot disclose the results of their investigations.

Thank you again for letting us know,
Tara, IONOS

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Rated 1 out of 5 stars

Wow These guys Suck!

Wow! Sitejabber gives this crummy business 1.5 stars, BBB gives it 1.3. Here it gets 4.1 stars which is proof it’s not only who you blow, but who you know. Trust Pilot obviously can be bought and is meaningless. This company suckered me into some kind of CONtract without my knowledge and they are going after me. Of course, I will be returning the favor and will be going after those scumbags. Buyer beware, Trust Pilot is untrustworthy and so is Ionos!

Date of experience: March 24, 2023

Rated 5 out of 5 stars

Best Service and Help Desk EVER!

Help was quick and effective and the contact was polite and knowledgeable about the site and systems involved. I have never had difficulty with Ionos Help (like I have experienced with some other sites and hosts.) Ionos is top notch and I will never use another service.

Date of experience: March 23, 2023

Reply from IONOS | ionos.com

Hi Daniel,

Thank you for providing a stellar 5-star review. We love to hear how well our Teammates are working to provide a great customer experience and that they are backed by our great products and services. We appreciate you taking the time to provide your feedback.

As another method of support, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS

Rated 5 out of 5 stars

Lada was very helpful and professional

Lada was very helpful, she understood my concerns and helped me from start to finish without complaint. She is definitely a shining star and I was Blessed to speak with her today. Please let her know Champagne was very pleased and she should get a raise. Because of Lada I will refer more people to utilize your services at IONOS. Thank you 😊

Date of experience: March 23, 2023

Reply from IONOS | ionos.com

Hi Champagne,

WOW! Thank you for sharing your experience with our teammate, Lada. We take pride in providing a positive customer experience which includes going above and beyond! We are thrilled to hear Lada has exceeded your expectations.

Just to note, if you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS

Rated 1 out of 5 stars

Super Frustrating Experience

I've dealt with many hosting companies in my life. IONOS was the worst. IONOS customer support reps need some serious training. I spent over two hours, in a 24-hour period trying to get IONOS to download my website file, configure my name servers, and eventually host my site...relatively simple tasks. IONOS customer support reps were literally going in circles, never downloading the file, unable to figure out why name server designations weren't working, and of course unable to get the site up and working. On top of all of this, IONOS billed my credit card for two products when I only needed one...hosting, which never came to fruition.

All around frustrating experience.

Date of experience: March 22, 2023

Reply from IONOS | ionos.com

Hi M Brown,

We aim to always provide the best customer service possible. Please accept our sincerest apologies that your experience did not live up to these standards. We always want to do better.

We take customer service very seriously and appreciate all feedback regarding this. Please note, there are some things that cannot be done due to system security, such as, downloading website files. But, there are alternatives to this.

We were able to locate your account from the information provided and emailed you with more information. Feel free to reply to our email directly, so we can provide further assistance. We’d love to make this right for you!

Thanks again for taking the time to submit your review, and we look forward to hearing from you!
Tara, IONOS

Rated 5 out of 5 stars

best customer service

i had the pleasure to talk about my invoice problems with meagan mclean. she helped me not only by understanding the problems and solving them, but also by explaining patiently every step she was taking. so polite, so amazing, i could really feel like she was a friend trying to get me the best deals and support that i need. very satisfied with the customer service. i cant be thankful enough

Date of experience: March 21, 2023

Reply from IONOS | ionos.com

Hi,

WOW! Thank you for sharing your experience with our teammate, Megan. We take pride in providing a positive customer experience which includes going above and beyond! We are thrilled to hear Megan has exceeded your expectations.

As another method of support, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS

Rated 1 out of 5 stars

Surprise charges!?

I left my account unattended for a while and when I went to purchase another domain, I had an amount owing of over $200 lol I've never used any of their services because they're so unreliable and not at all easy to use. They took my money for the domain I purchased and there is a contract purchase recorded and everything but they didn't sell me the domain, its still available. $200+ for 3 domains for under a year? hahaha ill just go somewhere else. Good luck getting that money ionos.

I highly suggest Wordpress as an alternative or Wix is also fantastic, bluehost is decent but their support sucks.

Date of experience: March 21, 2023

Reply from IONOS | ionos.com

Hi Matt,

We aim to always provide the best customer service possible. Please accept our sincerest apologies that your experience did not live up to these standards. We always want to do better.

I promise you that we don't want you to pay for something that you are not using. However, account management is up to the customer, which means that if you wanted the contract to be canceled, it has to be canceled via the Control Panel or by our Customer Support Team. That being said, we don't want any Support experience to be negative. We will be providing this feedback to our Customer Expereience Team on your behalf.

We were able to locate your account from the information provided and emailed you with more information. Feel free to reply to our email directly, so we can provide further assistance. We’d love to make this right for you!

Thanks,
Tara, IONOS

Rated 5 out of 5 stars

Ionos Hosting Site and Domain Transfer

We were able to transfer our WordPress site and custom domain to Ionos for the best price out there without misleading gimmicks. The site transfer took some time to find the right plug-in. I wish now that I had called their help number for that issue. I did use their help number later for a question and they are very professional and kind.

Date of experience: March 20, 2023

Reply from IONOS | ionos.com

Hi Robin,

Thank you for providing your feedback. Our team here at IONOS is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you and our products and pricing are meeting your expectations.

Just to note, if you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS

Rated 5 out of 5 stars

IONOS has been a great

IONOS has been a great host for my website. They are flexible, pay attention to their customers and are easily accessible. PLUS, they offer services for beginners as well as experienced users.

Date of experience: March 22, 2023

Reply from IONOS | ionos.com

Hi Carol,

Thank you for taking a moment to share your experience at IONOS. We are so pleased to hear our service has met your expectations.

Keep in mind, if you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS

Rated 1 out of 5 stars

This company is the worst

This company is the worst. I told them a million times to stop charging me for services on auto charge and I was assured multiple times I wouldn’t get charged and here we go again…my card was yet charged again. Do I need to get a lawyer??? This is getting to be a legal matter now.

Date of experience: March 23, 2023

Reply from IONOS | ionos.com

Hello Nikki,

We aim to always provide the best experience possible. Please accept our sincerest apologies that your experience did not live up to these standards.

We’re happy to take a look and see how we can assist further. Since I currently don’t have enough information to locate your account, I sent you a request for your Customer ID. You can reply to that request with your account information, or if you prefer, you may email us at Help@IONOS.com with the Subject “Trustpilot Review”. We’d love to make this right for you!

Thank you for taking the time to submit your review and are looking forward to hearing from you,
Tara, IONOS

Rated 1 out of 5 stars

SCAMMM REFUND IT BACK I paid 12$ for a year for hosting…

I paid 12$ for a year for hosting service i paid via paypal I couldn't even create a website or the webspace because the site is so glitchy that it cant be used at all, so i cancelled my contract my payment is pending in paypal status, i couldn't file a dispute paypal said "We're sorry, you can't file a case on this type of transaction." WHERE IS THE MONEY NOW!!!???

-Edit Mar 19th
I have submitted the ID.
Customer ID: 862867140

Date of experience: March 18, 2023

Reply from IONOS | ionos.com

Hello Zky,

I’m sorry to hear that your experience didn’t live up to our standards of Customer Service.

In order to further assist you, I sent you a request for your Customer ID via the Find Reviewer feature. Or, if you prefer, you may email us at Help@IONOS.com with the Subject “Trustpilot Review”.

We look forward to hearing from you.

Thank you,
Tara, IONOS

Rated 5 out of 5 stars

Eric in billing took time to go over…

Eric in billing took time to go over the products purchased. He was very knowledgeable!

Excellent customer service!

Date of experience: March 23, 2023

Reply from IONOS | ionos.com

Hi Shelley,

Thank you so much for sharing your experience with our teammate, Eric. We take pride in providing a positive customer experience and are happy to hear Eric has exceeded your expectations. We will be sure to pass on your kind words to him and his management team.

Keep in mind, if you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS

Rated 5 out of 5 stars

IONOS is as great as Godaddy

IONOS is as great as Godaddy, they have the best deals when it comes to domains, web hosting, website builders, etc, they always have offers and great deals and there are many advantages from using IONOS services,

Date of experience: March 23, 2023

Reply from IONOS | ionos.com

Hello Nicholas,

Thank you for taking a moment to share your experience at IONOS. We are so pleased to hear that you are having a 5 Star Experience!

Just to note, if you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS

Rated 5 out of 5 stars

Excellent customer service

I had a few calls into the helpline regarding our organization's situation. All the staff were knowledgeable and pleasant. However my last call in and interaction with Desirie was just exceptional. She worked thoroughly and efficiently in resolving our problem. In addition, she was so friendly and warm. I appreciate her getting us up and running again, and so quickly. Highly recommend IONOS.

Date of experience: March 17, 2023

Reply from IONOS | ionos.com

Hi Karin,

Thank you for your great review. At IONOS, we work hard to offer high-quality service to every customer. We will make sure to share this feedback with Desirie to give her the recognition that she deserves. I am sure she will be delighted to hear your feedback.

Remember, if you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS

Rated 5 out of 5 stars

Long-time IONOS customer

Long-time IONOS customer, but was off to a bumpy start this time. Took me a few days to get served by Neil Kevin Fa. (I hope he doesn't mind me sharing his name here). Got some of the best customer service I've gotten so far. If this were the standard, conducting business would be a lot easier.

Date of experience: March 19, 2023

Reply from IONOS | ionos.com

Hi Steven,

First, thank you so much for being a long time customer! We appreciate that more than you know! We are so glad to hear that Neil Kevin was able to help you get any questions that you had answered. We can't wait to share this with him and his management. Thank you for your helpful feedback, we will be sharing this with our Customer Experience Team.

As another method of support, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Extremely helpful, and the best part when you have a problem....you get an actual human being to talk to quickly!!! Thank you for your great service.

Date of experience: March 23, 2023

Reply from IONOS | ionos.com

Hello,

While we are so sorry to hear that there were any issues, we are so glad that we were able to assist you in getting it resolved! Thank you for taking the time to let us know about your 5 Star Experience!

As another method of support, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS

Rated 5 out of 5 stars

Good customer service

Good customer service! Since Ionos took over from 1and1 things have been much better and straight forward for me.

Date of experience: March 24, 2023

Reply from IONOS | ionos.com

Hi Christopher,

Thank you for providing your feedback. We take pride in providing a positive customer experience and are happy to hear we have met your expectations.

Just to note, if you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS

Rated 5 out of 5 stars

Taking care of their customers

Taking care of their customers. The company does take care of the their customers when they are called and help is sought by their clients. They don't take long very long to respond, and they have experienced people responding. Reliable and sincere, key words to describe service to clients.

Date of experience: March 15, 2023

Reply from IONOS | ionos.com

Hello Donna,

Thank you for providing your feedback. We take pride in providing a positive customer experience, which includes quick replies and 24/7 Support. We are so happy to hear we have met your expectations.

Just to note, if you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS

Rated 5 out of 5 stars

Excellent phone support

I especially like ionos as my web host because I can always get a person on the phone when I need technical assistance. (Which is not very often.) I'm not that tech savvy, it's a great feature and why I'm a longtime customer.

Date of experience: March 16, 2023

Reply from IONOS | ionos.com

Hi Ben,

Thank you for your great review. At IONOS, we work hard to offer high-quality service to every customer. We are so glad to hear that you're having wonderful experiences.

Keep in mind, if you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page (facebook.com/my.ionos) or our Twitter Page (@ionos_help_us).

Thanks,
Tara, IONOS