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Trustpilot Reviews 496,434

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 116,857 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the platform's ease of use and its effectiveness in helping them make informed decisions before making purchases or using services. Many appreciate being able to access and filter genuine customer experiences, which has often saved them from poor products and services. The service provided is consistently described as excellent, with people commending the staff's knowledge and professionalism. However, some people were dissatisfied with the website's functionality, mentioning issues like lost information when navigating away or difficulties in sending messages. A few other people also felt that their reviews were unfairly removed, particularly 5-star reviews for free businesses, while 1-star reviews were also reportedly removed without clear reasons.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to use and... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers find the site helpful for checking... See more

Service

Users describe positive interactions with service. Many reviewers highlight the service as fast, effective,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Product

People report positive experiences with product, often using the platform to verify a company's products and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately Trust Pilot had had no means of verifying reviews and the fact that these scammers that are being reviewed pay the reviewers for their reviews. I was careful not to vouch for their verac... See more

Rated 5 out of 5 stars

Headline: A powerful platform for truth and consumer rights! ​Review: I am truly grateful for Trustpilot. It is more than just a review site; it is a place where the truth is heard and where consume... See more

Rated 5 out of 5 stars

Ahh, TrustPilot, what would I do without you ! TrustPilot is my go-to before any order on a site I don't know well. You guys must have saved me hundreds, or at the very least saved me an eno... See more

Rated 5 out of 5 stars

First, I would like to thank the site administrators. It's an excellent site for those seeking trust, as all reviews are vetted by real staff, and fake and paid reviews are removed. If you're looking... See more


Company details

  1. Review Site
  2. Media Company

About Trustpilot

Written by the company

Trustpilot began in 2007

Written by the company

with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

496K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

So i just received an email from…

So i just received an email from Trustpilot stating that my initial review of another surveying app, It was not going to go through. It was going to be taken down or removed because of profanity. Yeah, you think so. I'm being told how I'm allowed to speak in my house. In my apartment. By trust pilot, let me tell you something. Trust pilot, my nephew fought and died for this country. And you wanna get butt hurt because I got screwed over. Buy some surveying app. Who I took surveys for 5 days for, and for a lousy $5 and they sent me a payment and then reneged on said, payment, and I'm supposed to be thrilled about that? Huh? Oh and you want to get all butt hurt about that, you can shove your stupid app and your service up your butt got me? Don't you threaten me! That is about as clean as I'm going to get it. Screw, you, don't tell me how to talk in my house! You will not police me! As a matter of fact bite me! I don't know what country you'd live in , but you can get over being , butt hurt in these divided states of anarchy cuz , i'm antifa baby , you're a bunch of damn chump supporters! Yeah, I'm not allowed to say his name either! He's kind of like Voltamortz on Harry Potter, it's the name that dare not be said 😆

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

I'm so thankful for TrustPilot

I'm so thankful for TrustPilot. The Review process is becoming corrupted on so many other sites now. And I'm talking about good sites that used to have good, trustworthy reviews. Not anymore. Trustpilot is one of the few I still feel I can trust. Like an oasis in a recently formed desert.

May 23, 2026
Rated 5 out of 5 stars

Checking company reputations here…

Checking company reputations here operates with the absolute transparency of querying a public distributed ledger. It aggregates consumer experiences flawlessly, providing a clear, unfiltered look at a business's operational history before you allocate any funds.

May 23, 2026
Rated 5 out of 5 stars

Good morning this service is honest…

Good morning this service is honest and upfront to date giving customers a user experience with the said company and also helps customers avoid bad experiences, I believe that it's a invaluable service to customers around the world best wishes Graham Hancock

May 23, 2026

The Trustpilot Experience

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