We were connected with Lyndon Beadle from Just Move In to help sort out our energy bill transfers and other utilities. He has been very patient throughout the whole process and took the time to ex... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our conversation with Nadia was very informative and transparent. She talked us through the whole process of setting up payments for our bills and eased a lot of pressure that was piling up prio... See more
Company replied
So pleased with the service I had from Daryl. It took all the anxiety out of setting up utilities, broadband and council tax for my new home. One relatively quick call sorted it all out! Daryl is know... See more
Company replied
So there I was sat at home, all disabled n that. Feeling completely overwhelmed until out of nowhere, ray burst into my life like his namesake in the dark. Courteous, polite, helpful. Three powerful a... See more
Company replied
Company details
- Housing Utility Company
- Energy Supplier
- Home Insurance Agency
- Moving and Storage Service
- Phone and Internet Service
- Price Comparison Site
Written by the company
Just Move In is the Home Move Platform. Our mission is to simplify the way people move home by streamlining dozens of essential services into one interaction. From council tax and broadband, to removals and energy, we're here to save people time, hassle, and money, We also provide Utilities and Void Energy Management to hundreds of property partners, saving them hundreds of hours each year.
Contact info
The Echo, 18 Albert Road, BH1 1BZ, Bournemouth, United Kingdom
- 01202 022 448
- move@justmovein.com
- justmovein.com
4.9
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice and easy process
Nice and easy process. Very polite customer service
April 24, 2026
Unprompted review
Reply from Just Move In
Dear Jack,
Thank you for your feedback. We are pleased to hear that you found the process simple and the customer service polite and supportive.
Making things easy and accessible is a key part of what we do, so it is great to know this was your experience.
Kind regards,
Danielle
Spoken with Ayhan on a couple of…
Spoken with Ayhan on a couple of occasions,he has been so helpful in switching my providers over & also finding me the best deals.
Thank you so much 😊
April 24, 2026
Unprompted review
Reply from Just Move In
Dear Sophie,
Thank you for your kind review. We are delighted to hear that Ayhan was able to support you across multiple interactions and help find suitable options for your move.
Providing consistent and helpful guidance is something we aim for, so it is great to know this made a difference. We appreciate your feedback.
Kind regards,
Danielle
Phil was very helpful and friendly
Phil was very helpful and friendly, made the stress of moving house easier and straight forward, would highly recommend
April 24, 2026
Unprompted review
Reply from Just Move In
Dear Liam,
Thank you for your thoughtful feedback. We are pleased to hear that Phil made the process feel straightforward and helped ease the stress of moving.
Providing friendly and clear support is something we value, so your recommendation is greatly appreciated.
Kind regards,
Danielle
Reply from Just Move In
Hi there,
Thank you for your review. We are pleased to hear that you found the process clear and easy to follow.
Keeping things straightforward is something we prioritise, so it is great to know this was reflected in your experience.
Kind regards,
Danielle
Everything seems to changed over and…
Everything seems to changed over and set up really quickly. Customer Service was good.
April 22, 2026
Unprompted review
Reply from Just Move In
Hi there,
Thank you for your feedback. We are pleased to hear that everything was set up quickly and that you had a positive experience with our customer service.
Ensuring a smooth and efficient process is something we aim for, so we appreciate you taking the time to share your thoughts.
Kind regards,
Danielle
I have just got of a call with Kirsty &…
I have just got of a call with Kirsty & what a breath of fresh air she is! So happy and helpful ,nothing was too much, I must have asked 100 daft questions thinking back but still more than happy to go above and beyond to make sure my experience was honestly pain free
I can’t thank her enough for the help and would highly highly recommend
April 23, 2026
Unprompted review
Reply from Just Move In
Dear Cameron,
Thank you for such a thoughtful review. We are delighted to hear that your experience felt supportive and reassuring, particularly when navigating so many questions during your move.
It is especially pleasing to know that Kirsty provided such attentive and patient support throughout. Your recommendation is very much appreciated.
Kind regards,
Danielle
Lyndon was amazing very helpful and…
Lyndon was amazing very helpful and very informative - he also was very personable
April 23, 2026
Unprompted review
Reply from Just Move In
Dear Ethan,
Thank you for your kind feedback. We are pleased to hear that Lyndon provided helpful and informative support in a personable manner.
Ensuring the experience feels both clear and approachable is something we strive for, so it is great to know this came across.
Kind regards,
Danielle
I have received amazing service from…
I have received amazing service from phill today I now feel confident with my move and am so happy with the results great fast and productive service, what a lovely guy! Thank you so very much
April 23, 2026
Unprompted review
Reply from Just Move In
Dear Sholona,
Thank you for your lovely review. We are delighted to hear that your experience felt positive and that you now feel more confident about your move.
It is especially great to know that Phil provided helpful and efficient support throughout. We appreciate you taking the time to share your experience.
Kind regards,
Danielle
Its really helpful for moving house
Its really helpful for moving house
I really feel comfortable after speak with them
April 23, 2026
Unprompted review
Reply from Just Move In
Dear Vikas,
Thank you for your kind words. We are pleased to hear that you found the service helpful during your move and that it left you feeling more comfortable with the process.
Providing reassurance and support is something we aim for, so we appreciate you taking the time to share your experience.
Kind regards,
Danielle
Reply from Just Move In
Dear Caroline,
Thank you for your feedback. We are pleased to hear that you found the service helpful and knowledgeable.
Providing clear and informed guidance is something we take pride in, so your recommendation is greatly appreciated.
Kind regards,
Danielle
Daryl was amazing! Incredibly helpful and very friendly
I had an incredible experience with Daryl! He was so helpful and patient in answering my many questions to find the best suppliers for my needs. Setting up suppliers for a new home can be very stressful, but I was put at ease and the whole process was made easy! Couldn’t recommend this service and Daryl enough, thank you!
April 22, 2026
Unprompted review
Reply from Just Move In
Dear Zoe,
Thank you for your thoughtful review. We are delighted to hear that your experience felt supportive and helped make the process of setting up suppliers easier and less stressful.
It is especially pleasing to know that Daryl provided patient and helpful guidance throughout. Your recommendation means a great deal to us.
Kind regards,
Danielle
Kirsty-Lee Kerr was amazing help with…
Kirsty-Lee Kerr was amazing help with organising my utilities and very satisfied with the outcome!
April 22, 2026
Unprompted review
Reply from Just Move In
Dear Joseph,
Thank you for your kind feedback. We are pleased to hear that Kirsty-Lee Kerr was able to support you effectively in organising your utilities.
It is great to know that you were satisfied with the outcome, and we appreciate you taking the time to share your experience.
Kind regards,
Danielle
The company is very reliable
Amazing service from Phil Murphy. Very informative about good deals and making sure the move to our new home was smooth and stress-free.Also very helpful with transferring all bills supplier.
April 22, 2026
Unprompted review
Reply from Just Move In
Dear Silvia,
Thank you for your thoughtful review. We are delighted to hear that your experience was smooth and that everything was clearly explained throughout the process.
It is especially great to know that Phil Murphy provided informative and helpful support while assisting with your move. We appreciate your feedback.
Kind regards,
Danielle
10/10 Donna Cunningham
The platform itself is very very helpful, but I have to say a massive thank you to Donna Cunningham! She was quick, clear and very helpful. She has made the process much easier and stress free by setting up my One Utility Bill for me over the phone and breaking everything down for me, and she was very present to talk to.
Thank you!
April 22, 2026
Unprompted review
Reply from Just Move In
Dear Jadine,
Thank you for your detailed feedback. We are pleased to hear that you found the platform helpful and that the process felt easier and more manageable.
It is especially pleasing to know that Donna Cunningham provided clear and supportive guidance throughout. We appreciate you taking the time to share your experience.
Kind regards,
Danielle
I was contacted by Will of just move in…
I was contacted by Will of just move in and he promised me he had taken care of my water and council tax. He really wanted me to go with so energy for gas and electric but couldn't book me on until it got closer to the move date. He phoned me back closer to the date and I had already sorted my gas and electric as it was cheaper than he quoted and so energy's ratings weren't as good. I had already got broadband so he couldn't get that either. As soon as I told him I'd sorted this, he ended the phone call. I then thought I'd better check to see if he had set up water and council tax as promised. He had not. Total waste of time. They say they take all the stress out of moving. He caused me more stress by not doing what he promised. Far easier to sort your own bills out when moving, at least you know its done and you will probably get a better deal in the long run. Avoid.
April 20, 2026
Unprompted review
Reply from Just Move In
Hi Shaun,
Thank you for taking the time to leave a review, and I'm sorry to hear your experience wasn't what you'd hoped for. I do want to address a couple of points, as I think there may be some confusion about how our process works.
Regarding the water and council tax notifications - these are sent seven days after your move date to allow time for any last-minute changes and for opening meter readings to be submitted. As your move date hadn't yet passed, those notifications were still scheduled and ready to go. I have cancelled these now to avoid duplicating set ups that you have now completed yourself. We do acknowledge that Will could have taken a moment before ending the follow up call to confirm those next steps with you, and we're sorry that didn't happen. We'll be looking at that internally.
On the energy side, all of our service recommendations are customer-led, and whilst we understand that price is always an important consideration, our panel of providers is carefully selected with customer care and sustainability in mind, including suppliers who offer renewable energy or are REGO backed. We're genuinely glad you found a deal that works for you, particularly given how challenging energy costs have been of late.
If you'd like to discuss anything further, please don't hesitate to get in touch at move@justmovein.com.
Kind regards,
Steph
Refreshingly helpful
It really helped to know that key elements of house bills were sorted all with in one phone call.
Daryl was very clearly spoken and helped to provide all the information needed to make Swift decisions.
Communication emails and texts have been sent to me immediately after the phone call so I have all the information to hand and can print of need to.
April 22, 2026
Unprompted review
Reply from Just Move In
Hi Helen,
Thank you for such a thoughtful review. It's great to hear that Daryl was able to get everything sorted in one call and that the follow-up communications came through promptly - having everything in writing straight away does make a real difference when you're in the middle of a move.
We'll pass your kind words on to Daryl. We hope you're settling into your new home well.
Kind regards,
Steph
Phil was super helpful..
I had a really positive experience using Just Move In.
Phil was super helpful, knowledgeable and happy to answer all of my questions. He was able to sort out all my utilities, council tax and broadband without me having to speak to multiple providers. This has saved me a huge amount of time.
This is a great and convenient service that takes a lot of the stress out of moving. I’d definitely recommend it to anyone looking for a smoother, more efficient move.
April 21, 2026
Unprompted review
Reply from Just Move In
Hi Jane,
Thank you for taking the time to write such a detailed and generous review. It's exactly the kind of experience we hope to give every customer; having utilities, council tax and broadband all sorted in one conversation, without the need to chase multiple providers, makes a genuine difference when there's already so much else to think about.
We'll make sure Phil sees your feedback. Wishing you a smooth move and a happy start in your new home.
Kind regards,
Steph
Дякую за допомогу
Дякую за допомогу, наш переїзд менш стресовий з вашою допомогою. Швидко, якісно, зрозуміло. Дуже хороша робота.
April 21, 2026
Unprompted review
Reply from Just Move In
Hi Lyuba,
Thank you for leaving a review, and we're really pleased to hear the move felt a little less stressful with our support. Making the process clear and straightforward for our customers is exactly what we aim for, so it's wonderful to know that came through for you.
We'll be sure to pass your kind words on to the team. We wish you all the best in your new home.
Kind regards,
Steph
We are so proud you and happy to work…
We are so proud you and happy to work with you you are definitely one of the best people helping us to all the time thank you very much
April 20, 2026
Unprompted review
Reply from Just Move In
Hi Mustafa,
Thank you so much for such a heartfelt review, it genuinely means a lot to us. Knowing that our team has made a positive difference to you, not just once but consistently, is something we're really proud of.
We'll make sure your words reach everyone here. Thank you for continuing to place your trust in us, and we hope we can keep living up to it.
Kind regards,
Steph
Many thanks to Will
Many thanks to Will, at ‘Just Move In’, who sorted me out speedily as I’m anxiously navigating my first move! He made it easy for me, took a burden from me, and helped me find a plan that best suited me. Many thanks Will!
April 20, 2026
Unprompted review
Reply from Just Move In
Hi Tormod,
It's great to hear Will was able to take the pressure off during what can be quite a daunting experience. A first move comes with a lot to think about, and knowing someone's in your corner makes all the difference.
We'll make sure Will hears about your kind words. Wishing you a wonderful start to life in your new home.
Kind regards,
Steph
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