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Kollyy Reviews 297

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TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Always loved their stuff for year before they shut down (temporarily). The quality was amazing and so was everything else.. I miss them

Rated 5 out of 5 stars

As an influencer, finding quality clothing can be tough, but Kollyy never disappoints! Their clothes are stylish, durable, and crafted with love. I love partnering with a brand that always comes throu... See more

Rated 1 out of 5 stars

Absolutely no way to track orders unless you direct message. Order was 5 days outside of stated time of delivery and none of the items were true to size. I am now finding it impossible to locate how t... See more

Company replied

Rated 5 out of 5 stars

The clothing quality is unreal!! They are just like their images! I was worried about the quality and fit of their clothing as it's an affordable brand, but the quality is just amazing. All the clothe... See more

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3.6

Average

TrustScore 3.5 out of 5

297 reviews

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Rated 2 out of 5 stars

Be aware if the items you’re buying are…

Be aware if the items you’re buying are returnable!!!! I bought 2 bikinis that the quality is absolutely awful, I didn’t even tried, but I wasn’t able to return because of the website regulations. So, don’t buy any bikini in this company!! It’s made in China and it’s a bad fabric/quality/sew.

June 10, 2024
Unprompted review
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Reply from Kollyy

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the returns issue.

We have warehouses located in the US, EU, and Asia. The specific warehouse will depend on the availability of stock and your delivery address.

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.

Regarding returns, all purchases (except bras, bikinis, swimwear, underwear, panties, bags, final sale item and accessories) can be returned within 15 days of the delivery date, as stated in our Return Policy https://kollyy.com/information/refund-policy which you can review before ordering.

We take customer feedback seriously, and we are sorry that this makes you down and will strive to improve the quality of our services and for better policy.

While we're unable to process a return for the bikinis due to our current policies, we want to make things right for you. We have sent an email to you today about your issue. Looking forward to your reply.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at service@kollyy.com. We will reply to you within 24 hours.


Best regard,
Ashley
KOLLYY

Rated 5 out of 5 stars

So good!

The dresses were so beautiful and fitted perfectly, loving the material of the clothes aswell!! The delivery was fast and simple and very I am so satisfyed, will definitly order again!😍🙌🏼

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

CUTEST CLOTHES !

I got some cute items from kollyy and it was the cutest pairs ever! I would always get so much compliments when I wear them! 10/10 recommed

April 25, 2024
Unprompted review
Rated 4 out of 5 stars

I recently got some items from them and…

I recently got some items from them and they were all good, the quality and delivery service was equally fast. When it comes to the trousers( it’s a bit tricky) it’s better to see the fit of the jeans and either size up or down but everything else was perfect

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

My favorite site!

My favorite site!! The quality and range of clothes is impressive, I have been purchasing for 1 year now and have never had any problems. Very fast shipping, I highly recommend to everyone ❤️

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

satisfactory experience

Hii, i recently collaborated with this brand. They emailed me, and after a few emails back and forth, their message box was full and my emails weren’t going through. So it was hard to get in touch with them again, just a little unprofessional. They also had no room in the budget for it to be a paid collab. So if that’s what you want def don’t collab with them. And they only allow you to get 3 items, 1 of those being an item you HAVE to pick and HAVE to make a video with that one specific dress ( and it was not cute and fit so weird). You can only pick from 9 dresses. And none of them were my style. I still decided to give them the benefit of the doubt and got the 3 items. They were free so that was nice. When the package came, the clothes were horrible quality, one of the dresses didn’t even fit over my glutes, and fit so awkward. And I could tell that the dresses were made from a very cheap material, the quality was very bad. I do understand they’re a new brand, but it just seems like another fast fashion brand. I do NOT recommend this brand!

May 25, 2024
Unprompted review
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Reply from Kollyy

Dear Collaborator,

Thank you for taking the time to share your feedback with us regarding your recent collaboration experience. We sincerely apologize for any inconvenience or disappointment you may have encountered throughout the process.

We strive to maintain open lines of communication with all our collaborators, and we regret any difficulties you experienced with our message system. Rest assured, we will investigate the matter further to ensure smoother communication in the future. We have email and 24-7 Live Chat service now.

Regarding your concerns about budget constraints and the limited selection of items offered, we understand your disappointment. While we endeavor to provide opportunities for collaboration to a wide range of creators, we acknowledge that our current limitations may not align with everyone's preferences. We currently don't provide paid collaboration. Please know that we are committed to improving our processes and product offerings based on feedback such as yours.

Your feedback on the quality and fit of the items received is invaluable to us. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. We will forward it to our relevant department. You are recommended to check the garment measurements in the size guide and compare them with your body measurements when choosing to ensure a better fit.

Again, thank you for reaching out to us on Trustpilot. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at prcollab@kollyy.com. Our influencer team will get back to you.


Best regard,
Ashley
KOLLYY

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