2,063 total
The pinnacle of capitalism. Never using this place ever again.Kraken placed an indefinite ban on my account after which they denied my refund. I got all they stole back through the above company. Run from them before you become a victim for their scam
Date of experience: February 08, 2023
my refund was successful and i am very excited (because they thought they have stolen from me luckily I got everything back Check the above name
Date of experience: September 03, 2023
My feedback about using the Kraken exchange. It seems a bit complicated for newcomers to the field. The special thing about Kraken is that you can trade in regular money - euros, dollars, CAD, yen, and pounds. The trading screen can be a bit complicated for beginners it would be great if it were simpler. In terms of trust Kraken has proven itself to be the best (no hacks yet). Have to go through verification for all transactions on the exchange. In my opinion, there are not many opportunities to withdraw regular money. In general I've a fairly positive attitude towards this exchange.
Date of experience: May 02, 2023
In the case of online brokerage companies, the basic rule is that you can only deposit money from your own account and withdraw money only from your own account. This is to prevent money laundering. Well, Kraken doesn't have that. In addition, if your money disappears, they won't even tell you where it was transferred. They openly support and protect money launderers.
Date of experience: June 06, 2023
Messaged their team about making sure the site i was using was legit and asked about keeping my account safe so it wouldnt get shut down as people in my trading group said Kraken had just started shutting their accounts down.
Kraken reply, no all good, everything is fine and legit.... then shut my account down as well.
They give everyone the fob off explanation "For security reasons" but wont give any other info.
Don't touch these guys, they let you set up, trade, then shut your account down, most likely a scam, or very very badly run.
Date of experience: September 03, 2023
Great experience so far. UI is amazing and far easier to use than Coinbase. I see a lot of scammers writing reviews so i felt it necessary to update my experience. Fees are fair and seem inline with most exchanges. I look forward to the next halving and beyond with Kraken. Thank you
Date of experience: August 09, 2023
Reply from Kraken
Hi Clint,
Your generous 5-star review is much appreciated.
We are absolutely delighted to learn that our interface has proven to be more intuitive and streamlined for your needs.
Thank you for choosing Kraken, we look forward to sharing many more years together.
Wishing you all the best and take care!
Sincerely,
Kraken 🐙
Total scam very helpfull for "deposits.no" chance of withdrawing your money the whole trading scam platform is designed to steal your money
Date of experience: August 10, 2023
Reply from Kraken
Hi Andy. Kraken is one of the world's oldest cryptocurrency exchanges. We've been trusted by millions of traders for over 12 years--proudly leading the industry in cybersecurity as well as client support since our inception. We're NOT, nor have we ever been, in the business of taking our clients' funds, so we take your concerns very seriously. We kindly ask that you reach out to our support team as soon as possible, so that we can investigate this matter further. - Kraken 🐙
My favorite crypto exchange for several years already for many reasons. It's the most reputable and I liked the former CEO a lot, Jesse, a man of principle, high values, truthful and the right mindset and ironically, also a software engineer.
It's the only exchange that wasn't hacked in the early days. I've been through the rough days of connection problems and still are here today and I can genuinely say that the exchange has improved tremendously, most likely due to in house software engineers, something that many other crypto exchanges lack and if you know something about business, a skilled deveveloper team is required, especially for an online business. I've referenced at least a dozen people to Kraken and all are satisfied and still with them.
I've had quite some contact with support and I was always helped within no time, like a few hours at most, even during holidays or weekends, no matter the time. Issues were also quickly resolved and to the point, par excellence.
Deposits and withdrawals are very fast as well. In the early days with bank transfer a few business days tops, then to max 24 hours and now even within an hour.
I still love and use the old cryptowatch trading platform, it's my favorite, but unfortunately is limited due to rate limit errors when too many tabs are open in the browser, although the desktop version is fine. The new interface is very fast, but it doesn't click as cryptowatch did, that platform was amazing and highly customizable. You can tell they have intelligent and skilled developers, that added more complex indicators over time.
If you're looking for a crypto exchange, I can highly recommend this crypto exchange for all those years, even with the new CEO, so far so good and Kraken is still improving as always.
Date of experience: August 24, 2023
we made up an account and didnt put any money in until recently. They rejected the money and close the account as they say in the mail they cant tell you why?? DONT USE THIS WALLET they are incompedent
Date of experience: August 26, 2023
What a difficult app and company to deal with, i can see why the rating is so low. Money wasn't transferred after 72 hours so I contacted them, eventually I got the money in my account, now they have said my account will have to be closed without any reason. My credit score is very high. Is it because I have a foreign name and living in the United Kingdom? I have communicated by email and had no reply. Really bad customer service.
Date of experience: September 01, 2023
Reply from Kraken
Hey there,
We completely understand how you feel in this situation. However, we are unable to further discuss on this matter through this platform. Please reply to our email with any additional questions. This way you are in direct contact with the only team that can discuss this case with you.
You can also share your ticket number with us here, so we can also take a look.
Thank you for your understanding.
Kraken Support
Simple and reliable. Interface could do with a little facelift and add dark mode. Operation is faultless customer service always at hand to resolve or explain any issue. Please don't get rid of the old terminal.
Date of experience: July 21, 2023
Reply from Kraken
Hi Just Facts,
We've been working day and night to bring our clients the cleanest, most user-friendly UI in the industry. It wouldn't be possible without honest and constructive feedback from clients like you along the way. 💪 As such, we'd like to thank you for taking the time to write this review and letting us know what we can do to take our user-experience to the next level.
We went ahead and shared your message with our developers. If you have any other ideas or feedback to share with us, please don't hesitate to let us know.
- Kraken Support 🐙
Introducing a transparent platform that actively fights hidden fees, ensuring investors achieve a remarkable 500% return on investments. This commitment to fairness and openness cultivates unwavering trust and confidence.
Date of experience: September 04, 2023
Somebody help me I just lost my children school fees on this platform. I got a withdrawal notification which I didn’t authorised. Please help me
Date of experience: August 18, 2023
Randomly close accounts without providing any reason. be very careful interacting with this exchange. You may lose access to your funds. Seems shady.
Date of experience: September 03, 2023
Reply from Kraken
Hello MSal,
Thank you taking the time to share your experience.
We certainly understand your frustration and want you to know that we do not take the decision to close an account lightly. Due to privacy and security reasons, we cannot disclose details through this platform.
Please forward all of your questions via ticket email.
Thank you,
Kraken🐙
After waiting for months, I was informed that my account would be closed, without any details about my remaining funds. I inquired about my crypto assets on Kraken and how to retrieve them, but they responded by saying they can't provide more information about the account closure. This situation puzzled me, especially because I had around $47,000 worth of cryptocurrency there. Feeling frustrated, I decided to take action and reached out to CLIQVIEW.LIVE's legal team. Surprisingly, after 8 days, my account was unfrozen, and I successfully recovered all my funds. I'm incredibly grateful to the CLIQVIEW team for their help in resolving this issue.
Date of experience: June 14, 2023
I tried to withdraw my funds, and they claimed to have sent it to my bank, but "it was rejected". I contacted my bank, who denied ever having received it. After numerous emails, I was informed that it was paid from their bank in Liechtenstein and went through several intermediary banks, one of which rejected it, and that I'm responsible. It's a nightmare trying to retrieve my funds from them. I'm afraid that it will end up in litigation.
Date of experience: August 11, 2023
Reply from Kraken
Hey Henso,
We're sorry to hear about this unfortunate experience you're going through.
Would you be kind enough to send us your Public Account ID, or Ticket Number?
We'd be more than happy to look into this issue for you.
Kraken Support 🐙
I created an account several months ago and last week funded the account through ACH. Almost immediately I received an email saying the account was being closed for security reasons. If there was a KYC issue, they should have requested more documents. Now I am waiting to see if my funds will be returned. A very stressful situation. Other businesses don't behave in this manner.
Revising my review about one week later:
I just received my funds after the account had been cancelled. Very relieved. I am revising my rating from 1 star to 3 stars. I over reacted from a place of anger, shock, disappointment, and fear that I wouldn't get my money back. Word of advice, make first deposit a small one.
Date of experience: July 11, 2023
Reply from Kraken
Hi Bob,
I want to personally express my understanding of the frustration you're experiencing right now. Please know that we deeply empathize with your situation, and I want you to know that the decision to close an account is not something we take lightly. It saddens us to hear that you feel this way.
Regarding the closures of your account, I understand that you would appreciate more information. However, due to privacy and security considerations, we are unable to disclose details regarding account closures.
I want to explore all possible avenues to assist you further. If you feel comfortable sharing your ticket number with me, I would be more than happy to personally look into your case and see if there's any possibility of escalating it.
Thank you for your understanding and for giving us the opportunity to assist you further.
Warm regards,
Kraken 🐙
My money is still on hold and it's been 6 days now. Im already verified but Still no response from support team already have a ticket number. Waiting for email. All I want to do is have access to my money and buy crypto. Please can someone from kraken support solve my issue
Finally my issue has been sorted today. I have full access and control of my money. I have tried calling us kraken (didn't help at all) but united Kingdom number helped.
Now I'm happy now
Date of experience: July 22, 2023
i dont understand how people are not happy with this company , fantastic customer service quickest ive ever recieved money from any platform , took 2mins to get in to my bank account could not praise them more
thanks guys keep up the good work
xrp to the moon
Date of experience: June 29, 2023
Reply from Kraken
Thanks Andrew for taking time out of your day to hit us with this AMAZING 5 star review!
We take great pride in offering clients the ability to call/email/chat with us 24/7/365
https://www.kraken.com/features/24-7-support
All of our socials are monitored around the clock and we love hearing from our clients there as well!
https://support.kraken.com/hc/en-us/articles/201351886-How-to-follow-Kraken-on-social-media
Once again, you're very welcome and we plan on keeping up the good work with each and every transaction moving forwards,
Kraken Support 🐙
Just signed up because my previous exchange is no longer serving US customers, but I have also been looking for a new exchange anyway so it was good timing. So far I am impressed with their system. Everything is easy to use, very straight forward, transfers are fast. I wish I moved exchanges sooner! Will be recommending to my friends and family.
Date of experience: June 16, 2023
Reply from Kraken
Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a positive experience and that our platform was able to meet your expectations. We strive to provide the best possible experience for all of our clients, and your kind words are a testament to that effort. Thank you again for your support, and we hope to continue serving you in the future!
Kraken 🐙
