They have very good servers and good tech support. But their prices are way too high compared to other options. I stay only because migrating my sites out, would be too painful.
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Review summary
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Leasewebs platform is easy to use, so we can get what we need without jumping through hoops. The clear, transparent pricing means there are no surprises, and being able to spin up environments insta... See more
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We have been using Leaseweb as a company for over 4 years now and have colocated infrastructure with them in 4 different regions. Leaseweb have been a dream to deal with (especially when compared... See more
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I ordered a new server in Japan through Chris. The order process was seamless, and the IP addresses were migrated to the new server quickly and correctly by the support team. Chris was very helpful an... See more
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Company details
Written by the company
Leaseweb: Global Cloud Hosting & IaaS Provider Leaseweb is a leading Infrastructure as a Service (IaaS) provider, delivering high-performance, scalable hosting solutions to a global portfolio of 30,000+ business customers, from SMBs to enterprises. Since 1997, we've been the trusted partner for powering mission-critical applications. Our global network of 25 data centers (Europe, Asia, Australia, North America) and 10 Tbps+ capacity provides the foundation for your success. Why Businesses Choose Leaseweb: 100% Business-Focused: We only partner with businesses. This ensures a stable, professional-grade network and a high-quality experience for all our customers. Cost-Effective Performance: Get transparent, competitive pricing. We offer a powerful and cost-effective alternative to hyperscalers, with better price-performance for your workloads. Data Sovereignty: Your data is stored locally in Europe, North America, or Asia. As a Dutch company, we provide a crucial layer of data privacy, as we are not subject to foreign jurisdiction laws like the US CLOUD Act. Proven Reliability: Our robust infrastructure is built for mission-critical workloads, all backed by our expert 24/7 technical support. Our Core Services: Dedicated Servers: A full range of servers including High Performance, GPU, Storage, and AMD/Ampere options. Cloud Solutions: A complete portfolio including Virtual Private Servers, Public Cloud, Private Cloud, Managed Kubernetes, and VMware Services. Colocation: Secure hosting for your own equipment, from single Rack Units to Full Racks and Cages. Network & CDN: Global Content Delivery Network (CDN), Multi-CDN, and dedicated network services. Hosting: Professional Web & Email Hosting and Domain Name registration. Security & Services: Advanced Cyber Security (DDoS IP Protection) and robust Backup solutions (Acronis, Veeam). Leaseweb offers services through its various subsidiaries, which are Leaseweb Netherlands B.V., Leaseweb USA, Inc., Leaseweb Asia Pacific PTE. LTD, Leaseweb CDN B.V., Leaseweb Deutschland GmbH, Leaseweb Australia Ltd., Leaseweb UK Ltd, Leaseweb Japan KK, Leaseweb Hong Kong LTD, and iWeb Technologies Inc. For more information, visit: https://www.leaseweb.com
Contact info
Hessenbergweg 95, 1101 CX Amsterdam, 1101 CX, Amsterdam, Netherlands
- community.manager@global.leaseweb.com
- leaseweb.com
3.5
Average
282 reviews
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Leaseweb is a used to be, now nightmare!
Been a customer for more than a decade, had and have several products with them. They launched a new range and I wanted to upgrade one of the services, they said it can't be done automatically, purchase new one and cancel previous one. Followed their recommendation but they wouldn't cancel previous server. They claim I need to spend 3x times my budget(!) to justify the "upgrade" or I would still be in the contract, which I finally gave up to their blackmail and accepted - where I actually followed their own advice. Their automated upgrade page errors out with flat 500 page, which is really shameful for a commercial company this size. Anyway support says wait action from us, we are working on it, a week later - today, they shut down ALL my production servers and disable my Customer Portal ACCESS! Unrelated and paid for production servers has been suspended, I have clients calling me and chasing me, which their customer service (non existant now) is ignoring. There is no complaint option in any channels, if and when I recover my production servers, I will make plans to move away to a different provider. Last nail in the coffin.
January 14, 2025
Unprompted review
Reply from Leaseweb
We’re very sorry to hear about your experience and the impact it had on your business. This is not the level of service we aim to deliver, and we fully understand how serious it is when production systems are affected.
Please share your ticket number so our team can urgently review your case, especially regarding the suspension of unrelated services and the upgrade process you described. We want to make sure your production servers are restored as quickly as possible and that any contractual or upgrade issues are properly addressed.
Thank you for bringing this to our attention. We will also escalate this internally to improve our processes and ensure incidents like this are avoided in the future.
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hunt showdown players are being screwed…
hunt showdown players are being screwed over due to this company being greedy the servers are poorly maintained which results in major connectively and ping issue get your head out your asses everything isn't about money don't forget why you started this business
January 14, 2025
Unprompted review
Reply from Leaseweb
We’re sorry to hear about your frustrations with server performance while playing Hunt: Showdown. We understand how important stability and low latency are for the gaming experience.
Leaseweb provides infrastructure services to game publishers and studios, but we don’t directly control how individual game servers are managed. That said, we regularly work with our partners to monitor performance, optimize connectivity, and ensure players get the best possible experience.
Your feedback is valuable, and we’ll make sure it’s passed along internally to help us improve how we support the gaming community.
I contacted them regarding spamming…
Leaseweb fixed the issue
I contacted them regarding spamming activity from their client who had an account with them. They said spammer decided to stop the spamming activity. LOL. It is a very serious issue, but they made it into trivial issue. But there is the thing, it can affect their good clients.
December 31, 2024
Unprompted review
Reply from Leaseweb
We’re sorry to hear about your experience. Please be assured that Leaseweb does not tolerate spam or abuse. Every report we receive is investigated in line with our policies, and action is taken where necessary to protect the wider community.
We take this matter seriously and will continue strengthening our processes to ensure a safer environment for all our customers.
GREEDY
GREEDY
I was 14 months into a 24 month contract paid in advance when they said the server need upgraded and replaced. That would in effect triple my monthly service rate. I attempted to negotiate but that was many emails (like 30) of wasted effort. They would not honor the existing deal I was operating on and expected me to pay the difference for the remainder of my prepaid contract. I declined and moved my forum to a different ISP. Not only did they refuse any refund of the remainder on my contract now (4 months later) they are sending me bills for a cpanel upcharge. Run far away from Leaseweb
November 19, 2024
Unprompted review
Reply from Leaseweb
We’re sorry to hear about your experience. We understand how frustrating it must feel when expectations around pricing, upgrades, and contract terms don’t align.
We recognize that the way this was communicated and handled caused frustration. We’ll review your case internally to see where we could have done better in terms of transparency and flexibility. If you’re open to it, please provide us with your ticket details so we can take another look and ensure any outstanding matters are properly addressed.
Been a user for 2 decades, stay away!
I've been using Leaseweb for nearly 2 decades (from when they were Servint) and I highly recommend looking elsewhere. Once acquired by Leaseweb, they kept raising the price while I was still on an old machine. The support team was slower. Tech team was good, but the sales frustrated me so much, I decided to move out. For paying $400+/month, I made the move and now I'm paying only $100/month for a way better spec. Server is now super fast and support is always on standby!
Let me give some simple examples.
1. I wanted to move to a newer spec machine within Leaseweb, but the sales rep after a few days just told me what the spec of my current machine is. Thanks, but did you even read my ticket? My new webhost sales team actually sat and looked through my traffic to recommend a plan.
2. The price. Like I said, I'm now getting a better machine/plan for 1/4th the price.
3. My domain was placed on some blacklist for spam and instead of helping me out to figure out what's causing it, Leaseweb straight up threatened me that they will shut down my server within 24 hours and sue me for any damages. For paying for managed hosting, I would've liked a little more help. For anyone wondering, my server was sending out emails without checking for bounces and that eventually built up and looked like I was sending out spam.
September 30, 2024
Unprompted review
Reply from Leaseweb
Thank you for sharing your detailed feedback. We’re sorry to hear that your experience with Leaseweb after the acquisition of Servint did not meet your expectations, particularly regarding sales support, pricing, and communication around your domain and server issues.
We recognize the areas you’ve highlighted, including proactive support, clearer guidance, and communication around server upgrades and spam prevention and will work on improving them.
We also understand that there may have been a mismatch of expectations, as Leaseweb primarily operates on an unmanaged model, where customers manage their own servers and configurations.
Your insights are invaluable in helping us enhance our services and provide a better experience for all customers. Thank you again for taking the time to share your experience.
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Pass by this provider, they are a bad joke.
After ordering a server off this company, we were required to immediately pay. After 2 days we received a request for company documentation to verify our company information, which we refused as this information is publicly available. They notified they could not provide a server without it, so we told them to cancel the order. We have still received no refund of the Euro 800 paid. This company does not deserve your business. We have ordered another server off Hetzner where we have 6 already.
November 22, 2024
Unprompted review
Reply from Leaseweb
Dear Mark,
Thank you kindly for taking the time to write this review. We are sorry to hear that your experience with Leaseweb did not go as expected. It is indeed true that we require our clients to submit documentation for verification of their business for administrative and legal issues. Not to mention security. We believe that we acted in good consciousness in requesting this information from you. However, as you admitted, you refused to provide it.
We take our verification process very seriously not only for our own protection but for the security and protection of all our clients. It is your responsibility to supply the proper documentation and verification for your business. Without it we would not be able to accept your request. We believe this is an industry standard and should not be new to you.
Of course your payment will be refunded to you. However, there are administrative issues which need to be dealt with which some time. Our apologies for that.
In any case we would like to wish you success in all your future endeavors.
Kind regards,
Leaseweb Customer Care
I have been with leaseweb for 15 years…
I have been with leaseweb for 15 years or more. The service has become TERRIBLE! They kept insisting I need to switch to a new server. I finally agreed after they told me if it doesn't work they can switch back. Wel!! Guess what? It is not working. And they are not doing ANYTHING about it. And it's killing mu business. If something is not done soon. I will be out of business. And they don't seem to care.
July 31, 2024
Unprompted review
Reply from Leaseweb
Dear Wayne,
Thank you for your review of Leaseweb.
We are, however, saddened to hear that you are experiencing problems with your server.
It is of course natural that after 15 years your initial server would not be up to standards and would need to be upgraded. However, if your upgraded server is not functioning properly, we urge you to open a ticket with our Customer Care Department through your customer portal or by sending an email to support@leaseweb.com. We are here for you 24/7.
But please do keep in mind that we are an unmanaged provider so as long as your server's hardware is in good order, and you have online access to it then the Operating system and its setup is up to you. That said we would urge you to contact us directly so that we may help you further as best we can.
Thank you kindly for your understanding and patience in this matter.
Kind regards
Leaseweb Customer Care
Leaseweb - A provider from Hell
Given the unethical misconduct of that company I decided to create an account here as a warning.
I've been a customer at Leaseweb for more than a decade, spending tens of thousands of USD in total, so I've had my share of experiences. Overall, the network quality at Leaseweb was moderate. I initially chose them because they were cheap, and I had server loads that could tolerate some outages. However, the real issues began when I decided to switch to a better company.
The Leaseweb billing system is not a very robust "customer experience": There were remnants of old services associated with each of my canceled servers (IPs) that simply couldn't be canceled.
I did not have any special contracts on IPs, they were even my self owned IPs, Leaseweb just charged me for having them listed. On top, I had them delisted a month earlier so I can transition. It was just a "thing" appended to each server for a small extra fee per server.
So obviously given the IPs were long gone, and the servers all canceled in time I didn't expect this to be a problem to any rational human taking a look.
Well boy, was I wrong about rational staff at that company.
Their simply incompetent staff contacted me months later about "due" fees. I explained the situation. They contacted me again weeks later, and I reiterated my explanation. They reached out again, and I referred them to my previous emails. This went on like from an AI spambot, always different people and always acting as if my earlier responses were "lost".
The total sum was not much more than $100, and while paying their spam-ransom would have made them stop .. after more than a decade of being a loyal customer and knowing I was in the right, I was not inclined to yield to their "lead handshake" style of farewell.
So they involved a lawyer, and the amount increased to ~$200. I explained to the lawyer for the sixth or seventh time that an error in their billing system had caused remnants of a canceled server to persist, and I requested not to be contacted further.
A month later, another attorney's office sent me physical letters, increasing the amount by another $50 and threatening to notify banks in America, impacting my credit scores.
Leaseweb's actions were not just a simple oversight but a display of disregard for a long-term customer.
Their support staff is either fully incompetent in their ability to read and think or trained to act as if they were.
Just stay away, they provide bad service, at very low rates and will use every trick in the box to press money out of you.
August 1, 2024
Unprompted review
Reply from Leaseweb
Dear Nolife Life,
First and foremost, we would like to apologize for any miscommunication or misunderstanding regarding your negative experience with Leaseweb.
We are saddened that you left us after a decade of what must have been good service, and we are especially saddened by the manner in which the relationship ended.
Our deepest apologies for this. We can only assume that this must have been an error on our part at some point which went unresolved. We can assure you that this was not what was intended.
We can't really comment on this incident without further detailed information so we would urge you to contact our support department at Supprt@Leaseweb.com.
We are always here to help you 24/7. We would like to wish you success in all your endeavors and hope you give us a chance to rectify this for you.
Kind regards
Leaseweb Customer Care
I had used the US Leaseweb for years…
I had used the US Leaseweb for years and they were wonderful in the USA and needed a server in the Netherlands. I used their Dutch Leaseweb and that was a disaster. This was in 2010-2011. They setup up twice as many servers than I ordered and I could prove it was their mistake from the emails. They would not fix the problem, I had to make a commitment on the correct servers or I would be forced to pay for the servers I never ordered.
I cancelled everything in the Netherlands order and I never ever used Netherlands again. It hurt the respect I used to have for Leaseweb. They still keep emailing my old email address trying to get me back for years after that. Over time I moved away from Leaseweb as other places got cheaper and better, but now it seems Leaseweb is the cheapest again.
I've been looking at Leaseweb UK for servers, but I am so nervous from that bad experience and what I read here that I am very unsure.
September 17, 2023
Unprompted review
Reply from Leaseweb
Dear Cecil,
Thank you for your review and for expressing your concerns. We are not quite sure what happened in 2010 or 2011 but we can assure you that our systems are up to date and completely transparent and mostly automated these days. We apologize sincerely for any misunderstanding or errors on our side back in the day. We can also assure you that we have many 5 star reviews of our products, services and support. We have made it our highest priority to support our clients with any issues they might have. Towards that goal we have 24/7 support if you should need us at any time and for any reason.
We hope that you will gives us the opportunity to do better and we believe we can positively change your mind about Leaseweb.
Once again thank you for reaching out and sharing your concerns.
We look forward to doing our best for you.
Kind regards
Leaseweb Customer Care
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No Server, and lost 940 HKD
On the Hong Kong website you can configure the setup you require. The setup says it will take an hour, but a day was fine for me. I paid 940 HKD upfront. I waited a few days and heard nothing about the server. I sent an email enquiring and they sent an email back cancelling my order.
I'm still waiting for the money to be refunded to my card. Judge for yourself if you believe this is scamming.
September 12, 2024
Unprompted review
Reply from Leaseweb
Dear Niall,
Thank you so much for taking the time to communicate your experience with Leaseweb. We are sorry to hear that it did not go as planned. If we have indeed cancelled your order then there must have been issues with verification. Our apologies for this. However we do take the safety of our clients and our systems very seriously and therefore have a very strict verification policy.
We do ensure that you will indeed have your money refunded, but this may take a short while due to administrative procedures.
Please do feel free to contact us at support@leaseweb.com if you have any further questions or need more information. We are here to help 24/7.
We would like to wish you success in all your endeavors.
Kind regards
Leaseweb Customer Care.
We have used this service for many…
We have used this service for many years and never had any (serious) issue. Network outages are rare and are almost always informed up front and/or solved quickly.
January 1, 2024
Unprompted review
Reply from Leaseweb
Dear Jelle,
Thank you so much for your 5 star review as well as for your confirmation that our services and products are working as expected. We appreciate the time you took to communicate and share your positive experience with Leaseweb.
We would like to wish you great success in your endeavors and hope that we can support you further in this.
Kind regards
Leaseweb Customer Care.
Home of Spammers
Home of Spammers. Reported multiple ip addresses due to scam, no reaction.
May 28, 2024
Unprompted review
Reply from Leaseweb
Dear Stefan,
Thank you kindly for your review. We are sorry to hear that you have not had a good experience with us. Please be aware that we only provide hardware and Cloud software and are in no way responsible for the content of our clients or the content that flows through our systems. This is to protect your privacy as well as that of our other clients. If you are indeed experiencing issues with Abuse or DDOS attacks we do have a process in place to deal with these issues. Please refer to our Knowledge base article on how to forward issues to our Compliance Department.
Thank you kindly for taking the time to write this review and we hope that this issue is resolved for you.
Kind regards
Leaseweb Customer Care
As someone who values efficiency and…
As someone who values efficiency and expertise, I was pleasantly surprised by the level of service and professionalism displayed throughout the process.
I greatly appreciated the transparency and communication from customer service & support throughout.
May 13, 2024
Unprompted review
Reply from Leaseweb
Dear Rising Results,
Thank you so much for your kind review. It is always our intention to solve issues as efficiently and transparently as possible for our clients. We understand the importance and urgency of everything working as it is meant to.
Once again thank you for taking the time and making the effort to review our work. It means a lot to us.
Kind regards
Leaseweb Customer Care
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To be avoided for sure
Contrat renews without warning....... They refused to cancel it. The server literally cost 3x what we should be paying without contract even.
April 5, 2024
Unprompted review
Reply from Leaseweb
Dear Benoit
We are sorry to hear about your experience with us. All our contracts will have the dates and deadlines clearly mentioned. It is true that depending on the contract you have with us it might have a fixed date for cancellation, but again that is clearly mentioned in the contract. And as these processes are automated if you miss the cancelation date then the contract is automatically renewed.
As to the cost of the server. That is also transparently communicated when you choose the server as well as the contract tied to it. So this should be no surprise.
We would like to urge you to contact Customer Care Department if you would like us to look into this further for you. Please know that we are here to support you 24/7 and that it is in our interest to ensure that you are happy with our services and support.
Thank you kindly for taking the time to review your experience with us.
Kind regards
Leaseweb Customer Care
to be avoided
Support responses are slow and their billing process is a complete mess.
The worst part is, when it comes to tickets related to technical issues, their support team doesn't even bother to read the problem description properly. Instead, they immediately shift the blame onto you. I even provided them with instructions on how to check for the problem, but they simply replied with a generic response, insisting that it was my fault. It took three more exchanges for them to finally acknowledge the issue, and it took over a week to resolve a simple problem.
Giving it a 2 star because they've been flexible with their contract changes, support is friendly (when you meet the right people) prices are decent but price increases every year are a very lame way to profit on customers who are now dependant from you and for those reasons i'm moving all my 3 servers to different companies
March 11, 2024
Unprompted review
Reply from Leaseweb
Dear Carmelo,
Firstly, thank you kindly for taking the time and effort to place this review. Although we are saddened by your experience with us, the only way we can improve our support and services is by knowing where it may have gone wrong. So please accept our apologies. We monitor our support agents and actively cultivate an environment of mutual learning and teamwork for our agents. But on occasion, something may slip by. We are not certain about the circumstances surrounding your ticket, but you are always welcome to contact us about it or request us to investigate what went wrong. So please do reach out and give us a call. And always, as with any ticket opened, you can have it escalated or give us a call to talk to someone directly. We are always here for you 24/7.
In any case, please accept our apologies for any misunderstanding or delay that may have occurred.
As to our billing process, we are sorry to hear about your experience with it. It is an automated process and, therefore, should be rather exact. Our yearly increases are based on industry standards that reflect increases in our own costs for operations. Any increases are always clearly and transparently communicated. We believe that these types of yearly increases are normal within the industry and will most likely apply to any company you choose to go with. Although we hope you will decide instead to stay with us.
If you have any questions you may want to discuss or if you would like us to look into what exactly happened with your ticket, please feel free to contact us at support@leaseweb.com. We would love another chance to change your mind about our support and our services.
Once again, thank you kindly
Best regards
Leaseweb Customer Support
Great Data Centre Provider for Enterprise needs
Have been using Leaseweb for all our server requirements for few years now. Their service is very good - precise and extremely professionally handled. They have always been able to resolve issues in a timely fashion with professional A+ support.
February 29, 2024
Unprompted review
Reply from Leaseweb
Dear Sameer,
Thank you so much for taking the time and effort to review us so positively. We can't begin to tell you how much it means to us to hear that we are succeeding in our efforts to improve our support and services. However, we always make an an ongoing effort on our part to better what we do and how we do it.
Again, thank you for noticing. As always, we are here for you 24/7 at support@Leaseweb.com should you need us for anything at all.
Kind regards
Leaseweb Customer Care
spamming my server wont do anything
February 15, 2024
Unprompted review
Reply from Leaseweb
Dear David,
Thank you kindly for writing this review concerning your experience with Leaseweb. We are sorry to hear that it hasn't been a positive experience on this occasion.
We are not quite sure what you mean by your statement. We can only assume that you are experiencing a high traffic load on your server due to spam/DDOS attack from a third party. We know it's not us. In these cases we do have an automated process in place for all our clients which detects DDOS attacks on servers and mitigates it by blocking the server/IP until the attack is over. This service is triggered by data traffic which exceeds 5 Gbit/s. But once the attack is over, the IP is automatically re-activated. This process is in place to protect your server.
This is however an automated process so there is not much we can do until the DDOS attack is over. We do have further services which can be activated and upgraded to give you more control in instances such as this. You can find information on these services in our Knowledge Base by searching DDOS. It is accessible 24/7 as is our Customer Care Department who can guide you through upgrading your services or re-activating your IP.
In any case, please always feel free to contact us at anytime with any questions or support you might need. We are here for you 24/7.
Kind regards
Leaseweb Customer Care
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Very quick and adequate
February 9, 2024
Unprompted review
Reply from Leaseweb
Dear Ab
Thank you kindly for taking the time to review our support and products positively. It means a lot to us to hear how we're doing. We strive to at the very least be adequate and at the most do our best at supporting you and your work. We are here for you should you need us 24/7.
Again thank you kindly for your positive review.
Kind regards
Leaseweb Customer Support
LeaseWeb's Breach of Trust: An Urgent Call for Hosting Industry Accountability
It's impossible to cancel the automatic renewal of a service, even if you've explicitly requested it via support, before the renewal date.
After the reminder emails, comes intimidation with a collection company to force you to pay for a service you decided to stop beforehand.
LeaseWeb's unethical business practices warrant serious concern and caution for potential clients, the lack of transparency, coupled with unresponsive and unhelpful customer service, reflects a disturbing prioritization of profit over customer satisfaction.
This review serves as a stark warning to others, urging them to reconsider engaging with LeaseWeb and explore alternative, more ethical hosting providers in the market.
February 8, 2024
Unprompted review
Reply from Leaseweb
Dear Youssef,
Firstly, thank you kindly for your review. We are sorry to hear about your experience with cancelling our services. While it is true that if you do not cancel within the required deadlines before the automatic renewal of your contract it is extended. These deadlines however are clearly and transparently outlined in your service contract. And to be clear it is always possible to cancel the automatic renewal of your services as long as it is done prior to the deadline stated in your contract. This is an automated process and can be done easily through your customer portal.
Also, as you mentioned we do indeed send out several reminder emails before any action is taken for outstanding fees. We are always open to working out a mutually positive solution if contacted. However if no action is taken on your part the issue is indeed forwarded to an agency. Our apologies for this process. All of these procedures and the steps therein, once again, are clearly outlined in your contract.
Once again we regret the experience you've had with us. We do however honestly believe that our business practices are clear and transparent and above all ethical. We understand your frustration with these procedures and wish that there had been a different outcome for us both.
Again, thank you kindly for your review and we would like to offer you our best wishes and success going forward.
Kind regards
Leaseweb Customer Care
Competitive Cloud and Multi-CDN
Good competitive Cloud and Multi-CDN services and a nice place to work
February 1, 2024
Unprompted review
Reply from Leaseweb
Dear James
Thank you kindly for your positive review. We greatly appreciate you're taking the time to let us know how we are doing. We are constantly trying to better not only our products but our service and support related to them. And the only way we can do that is by hearing from you directly. So thank you for that.
We'd also like to take this opportunity to remind you that we are always here for you 24/7 if you should ever need our support.
Thanks again and we would like to wish you success in all your endevours.
Kind regards
Leaseweb Customer Care
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