Verified
Easy to order from there website, unfortunately I was unable to find the Gut Friendly dental sticks in our local pet stores. Seem to be suitable for our Westie who has Bowel Disease, bit expensive
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I have been purchasing this brand for many years for both of my cats with no issues. I lost my boy last year, he was a fussy eater but had no issues with this brand. My girl, eats absolutely anyth... See more
Company replied
Verified
My elderly doggo recently went off her normal brand of food. I saw Lily's Kitchen on the shelf in the supermarket and thought I'd give it a try. She woofed it down eagerly, so I ordered some more in... See more
Verified
My dog loves your dry food, even better when I get a discount code Ordering is easy, delivery extra quick , no complaint
Company details
About Lily's Kitchen
Written by the company
In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- hello@lilyskitchen.co.uk
- lilyskitchen.co.uk
4.7
Excellent
14K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
cat
Verified
Good Organic food that we trust and our cat loves.
We always fed our cat Lily's Organic food for years and years, which he was very happy with but even though we have had to change to the Senior Cat food, he still enjoys it, especially with a tiny amount of Lily's Tuna & Salmon Shredded Fillets mixed in occasionally, as a treat. He is going on 13 years old now and is in splendid health, which I think, says it all!
Date of experience: June 29, 2025
Verified
Our cat loves Lily’s wet food
Our cat loves Lily’s wet food since was a kitten. Recently we transitioned him to adult food from Lily’s. We trialed a few flavours with him and then bought a pack of 19 for him. At that point however he decided that he actually did not like the flavour and Lily’s customer service let us exchange for a flavour he liked.
Great food and great customer service
Date of experience: June 24, 2025
Verified
very good my cat loves it
Date of experience: June 26, 2025
Verified
Cat loves it!
The shredded fillets are one of the only cat food products one of ours will eat - he loves it!
Date of experience: June 26, 2025
Verified
Superb service!
Superb service!
Cat food delivered quickly and very well packaged.
Date of experience: June 22, 2025
Verified
Our cat really enjoys this food.
Date of experience: June 22, 2025
Verified
my cat paris loves the food
Date of experience: June 20, 2025
Verified
Happy Cat
Prompt delivery, well packaged, cat loves all the flavours.
Date of experience: June 16, 2025
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Verified
Nothing went wrong
Nothing went wrong . Delivery fine but after eating 1 pate our cat decided she doestnt like the food. Same with the dried food.
Date of experience: June 07, 2025
Reply from Lily's Kitchen
Hi Jean, thank you for taking the time to leave us this feedback. I'm really sorry to hear your little one is not enjoying our recipes.
If this is the first time feeding these recipes, we would recommend to introduce each recipe into your pet's diet bit by bit over about a week. Starting with a mix of 4/5 of your current food to 1/5 of the intended recipe, and slowly change this ratio, until you only feed the new recipe. If your pet is more sensitive to dietary changes this may take longer.
If you would like to discuss this further, please do get in touch with us at hello@lilyskitchen.co.uk and we will be more than happy to help.
Verified
Pates for cats
fast delivery on time cat pates there is a very large selection of flavors and often the company gives discounts on products
Date of experience: June 04, 2025
Verified
Fast delivery,great cat food
Date of experience: May 30, 2025
Verified
Verified
Cat is very happy with the food
Date of experience: May 19, 2025
Verified
Always a great service
Always a great service, arrives in great time and packed well. Been buying Lilys cat food for ages for my two cats. Good quality cat food. Thanks Lilys.
Date of experience: May 17, 2025
Verified
my…Ace Customer Service!
I initially brought this brand for my beloved 19yr old, however my rescue cat was ill on it. I discussed my concerns with Lilly’s Kitchen, who subsequently investigated matters (they actually listened!). As a good will gesture which I wasn’t expecting they posted to me a replacement batch to the value of what I originally purchased even though I’d returned the unused produce to the shop of purchase. Thankfully my cat has been fighting fit since…
Date of experience: May 12, 2025
Verified
My cat gives Lily’s Kitchen 5 stars!
I know cats can be fickle with food:one day they love something and the next they won’t touch it, but this has never happened with my cat and Lily’s Kitchen. She absolutely adores the pates in particular and a plate of one of them is always licked clean! I’m happy as the food is high protein, sugar and grain free and full of nutritious ingredients. I recently had an issue with my order and customer service were excellent in resolving it super quickly. Highly recommend!
Date of experience: May 12, 2025
Verified
Thank you for delivering my cat food in…
Thank you for delivering my cat food in a strong box, properly sealed. I appreciate the branding as well. My cats love the pates and i have today returned from Pets at Home with a bagful of Lily's cat food!
Date of experience: May 08, 2025
Verified
My cat did not like the food which was delivered
Unfortunately ,my cat did not like the cat food which was delivered.
Date of experience: May 05, 2025
Reply from Lily's Kitchen
Hi Maxime, thank you for taking the time to leave us this feedback. I'm really sorry to hear your little one is not enjoying some of our recipes.
If this is the first time feeding these recipes, we would recommend to introduce each recipe into your pet's diet bit by bit over about a week. Starting with a mix of 4/5 of your current food to 1/5 of the intended recipe, and slowly change this ratio, until you only feed the new recipe. If your pet is more sensitive to dietary changes this may take longer.
If you would like to discuss this further, please do get in touch with us at hello@lilyskitchen.co.uk and we will be more than happy to help.
Verified
Smells horrible
Good service, reasonable price with discount but cats don’t like it and the fast cuts absolutely stinks- worse than budget cat food
Date of experience: May 03, 2025
Reply from Lily's Kitchen
Hi Emma, thank you for taking the time to leave us this feedback. I'm so sorry to hear about your recent experience with our recipes and I do apologise for any inconvenience caused.
I'd like to reassure you that we use healthy, nutritious, natural ingredients for our recipes and we work with experts including nutritionists and specialist product developers to create them.
I would kindly ask if you could send across an image of the batch details and of the recipe to hello@lilyskitchen.co.uk and we will be more than happy to look into it further.
Verified
Good service and my cat likes the food…
Good service and my cat likes the food most of the time, although he can be fussy and refused to eat it sometimes.
Date of experience: April 20, 2025
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