977 total
Every experience I have had in dealing with Liquid Web's support has been outstanding. I have a very limited understanding of the technical aspects involved in website maintenance and the support staff have nonetheless treated my (probably) inane questions and requests with speed and professionalism.
Date of experience: March 20, 2023
This used to be my favorite company because their support team was truly heroic. After covid support became bogged down. Every single time I call them nowadays I get somebody who is lazy and unmotivated and fails to solve my problem and I often find the solution myself.
I'm just so tired of the situation and I thought I would come on here and warn other business owners.
Most people don't have the time to come on here and complain because they have busy schedules and better things to do.
Date of experience: March 18, 2023
Reply from Liquid Web Inc.
Hello, and thank you for reaching out. We always want our customer interactions to be positive. Based on the name provided, I am unable to locate an account to confirm you're currently a customer.
Our team is more than happy to investigate the issue you're experiencing for QA, but we require more information. If you're willing, please send an email to helpfulhumans@liquidweb.com with your account ID and any additional information you believe to be pertinent like ticket IDs, the date of your most recent phone call(s), the name of the individuals you spoke with, etc.
Alex Silkin at Liquid Web provided 5 Star Linux Support to us today on a troublesome WordPress Migration from another Web Hosting Provider to our Liquid Web Dedicated Server. Thank you Alex for all of the patience, time and attention you gave to us to work through the issues we were having. The migration was finally successful due to Alex's assistance and expertise. Great employee, hold on to him!!!
Date of experience: March 13, 2023
I am 100% satisfied with Mike the support technician to make things so simple in such a short time
Date of experience: March 21, 2023
Took 2 calls, but the first person was actually having technical problems of his own, so apologized (I understood - that does happen) and asked if I'd mind calling back. When I did call back I spoke to Stan Conway, and he walked me through checking the settings on Outlook to make sure they were okay, and within a few minutes, everything was working again. I'm very grateful.
Date of experience: March 04, 2023
I was in distress. He was very patient and found the problem and clarified what needed to be done to stop it.
Date of experience: March 17, 2023
Be careful when you choose a hosting provider for your business. Apparently these indians people likes to apologize a lot and to sell bs to it's customers and when you request explanation from their sales features vs what you get they simply start to avoid you .. Thank you LiquidWeb for ruining my business and having WHM servers with "so-called-security" that has no security at all ..
Date of experience: March 02, 2023
Reply from Liquid Web Inc.
Hello Radu. Thank you for taking the time to reach out. We want to resolve any outstanding issues for all of our customers.
With that being said, I was unable to locate an account based on the name from your review. Feel free to send an email to helpfulhumans@liquidweb.com with your account ID or a recent ticket ID related to the issue you're experiencing so we can investigate and reach a resolution you're happy with.
I am very thankful for the efforts put into discovering the issue we had.
Date of experience: March 20, 2023
My Migrations experiences continue to be wonderful. Usually it's just a site or two at a time, but this time we moved 119 sites from two separate sources and the process was essentially flawless.
Date of experience: March 09, 2023
I got patient help.
However, it seems liquid web has outsourced its help desk and time will tell if the reason I host there remains.
Date of experience: March 09, 2023
Reply from Liquid Web Inc.
Hi Rick! Thank you for leaving us a review. Did the assistance you receive not meet your expectations?
If there is anything related to the quality of support you believe could be improved, please send an email to helpfulhumans@liquidweb.com. Have a great day!
The Linux Technician that I spoke with, Alex Silkin, was a great help in resolving my issue. He was very knowledgeable, friendly and willing to help in any way that he could. He was also very patient with me when I asked him a lot of questions on the issue, and I appreciated that very much. Whenever we were stuck on a specific part, he was willing to research into the topic and give me feedback. Liquid Web Linux Support is very lucky to have him on the team.
Date of experience: February 23, 2023
Reply from Liquid Web Inc.
We are definitely lucky to have Alex and we appreciate that you took time to leave us a review. We'll let Alex know you were happy with his assistance! Have a great day!
Had a ton of questions on moving from my existing hosting provider which struggled to keep up high load traffic. Marc from the support team was really helpful, and answered all my questions.
Date of experience: March 03, 2023
10 Years a Customer. Over the past 10 years I have had the pleasure of interacting with your service team and it has ALWAYS been a professional and supportive experience. Today's interaction was no exception. The tech support rep was patient, explained in plain language the situation and provided actual support. Thank you for being better than expectations every time.
Date of experience: February 16, 2023
Reply from Liquid Web Inc.
We're glad you had such a great experience! If you remember who you spoke with, we would love to give him or her some kudos! Feel free to update your review if you have a moment. Have a great day!
Hosting and technicians are great but sometimes I receive no response from sales staff for days or weeks. They become impossible to get any response from, miss meeting, and ignore you. It is disrespectful.
Other than that issue, their service is fantastic. I have used LW for many years and I recommend you do to.
Date of experience: February 15, 2023
Reply from Liquid Web Inc.
Steven, we're sorry to hear you've had a negative experience with our Sales team. We would like to look into this more for you. Could you provide a recent ticket ID related to the issue you're experiencing and send it to helpfulhumans@liquidweb.com?
I started with Liquid Web when they acquired Cloudsites from MOSSO/Rackspace. What I was most impressed with was the level of service I always received. Professional. Knowledgeable. Efficient. Friendly.
Date of experience: February 23, 2023
Reply from Liquid Web Inc.
We're glad to have you with us! Never hesitate to reach out if you have any questions. Have a good day!
Quick, complete service that went above and beyond what I expected. Keep it up!
Date of experience: March 13, 2023
Joshua S. at Liquid Web helped me solve a real headache -- getting into my server domains through my long-time SFTP-provider, after changing servers on Liquid Web (my long-time Server provider). He noticed the protocol handshake of my normal SFTP software did not match up with the successful handshake of an alternative software. Joshua's extreme patience and cool kept me calm and, most importantly, provided a resolution to my dilemma. Thank you Joshua S. and Liquid Web.
Date of experience: January 27, 2023
Reply from Liquid Web Inc.
We're glad that Joshua was able to resolve the issue for you! Thank you for your review!
Liquid Web provides great value for the money in terms of server resources. Their support has also gone above and beyond when we needed help. Highly recommend.
Date of experience: February 22, 2023
Reply from Liquid Web Inc.
Thank you for your review! Have a great day!
Excellent service and resolution from a very patient tech!
Date of experience: March 16, 2023
The customer service from LiquidWeb is world class. I have been a customer for many years and have always received the best service imaginable. The migration team makes what is for me a very stressful task completely manageable. They are so capable and responsive. I am very grateful to work with the team at LiquidWeb.
Date of experience: January 20, 2023
Reply from Liquid Web Inc.
We're glad you're with us, Sherrie, and always happy to assist you! Have a great day!
