Lovehoney Reviews 25,403

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their high quality and effectiveness in meeting their needs. Consumers appreciate the ease of ordering through the website and the availability of informative reviews that aid in decision-making. The discreet packaging and prompt delivery also contribute to a positive shopping experience. People are satisfied with the company's service, noting the fast responses and appropriate actions taken by customer support. Reviewers also commend the delivery service for its speed and reliability. Overall, customers express high levels of satisfaction with the entire process, from browsing the website to receiving their orders, and many indicate they will be returning customers.

Based on reviews, created with AI

See what reviewers are saying

Rated 3 out of 5 stars
Verified

Regarding 83521 Dual density Silicone 8" dildo I spent quite a bit of time in preparing for the insertion using lube and fingers to dilate my anus, the head of the dildo is so firm that it caused... See more

Company replied

Rated 5 out of 5 stars
Verified

I recommend Lovehoney, because they have a great range of... weii everything you could think of. Solo or partner play, whatever your pleasure Lovehoney has anything you need, great staff, discreet pac... See more

Rated 5 out of 5 stars
Verified

Quick discreet delivery. Amazing results. It’s so quiet, even for use in a chill little cafe, and I love all the different setting options, especially for play partners!!

Rated 5 out of 5 stars
Verified

Easy to order and kept up-to-date with delivery. Recommend to anyone that looking to buy great toys to spice up your love life.


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Erotic Clothing Store
  4. Lingerie Store
  5. Underwear Store

About Lovehoney

Written by the company

👋 Welcome to Lovehoney, Australia's #1 sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!

At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.

Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Brisbane in plain brown boxes, ensuring your intimate journey remains your little secret.

We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.

At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.

For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.

Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

My package never arrived.

My package never arrived.

Date of experience: July 03, 2025

Lovehoney logo

Reply from Lovehoney

Hi there,

Thank you so much for leaving us a review.

I’m so sorry that your order di dnot arrive as expected.

Due to the high volume of enquiries we are currently facing, our response times to emails are delayed.

Our agents are working hard to respond to everyone as quickly as we can.

An agent will be in touch with you as soon as possible.

We appreciate your patience during this time and we apologise for any inconvenience caused.

Kindest regards,

Lovehoney Customer Care

Rated 5 out of 5 stars
Verified

Perfect 👌

The products were exactly what is needed to satisfy the needs of my loved one when I'm away.

Date of experience: June 26, 2025

Rated 1 out of 5 stars
Verified

One of the products won’t work

One of the products won’t work. It won’t turn on even after it’s been charging all day.

Date of experience: July 03, 2025

Lovehoney logo

Reply from Lovehoney

Hi Em,

Thanks for taking the time to write a review.

I am sorry to hear that your item is not working.

I cannot see you have contacted us regarding this. Please get in touch with Customer Care directly, and we will be happy to assist: https://help.lovehoney.com.au/contact-us/.

I look forward to hearing from you to get this resolved.

Sorry for any inconvenience caused.

Kind regards,

Lovehoney Customer Care

Rated 1 out of 5 stars
Verified

Didn't work threw away and went to sexy…

Didn't work threw away and went to sexy land and got rechargeable vibration for same cost

Date of experience: July 02, 2025

Lovehoney logo

Reply from Lovehoney

Hi there,

Thank you for leaving us a review.

I'm very sorry to hear that there was a problem with your purchase. We have a 1 year guarantee on all of our products in case they become faulty, so we may be able to help.

We have contacted you directly to get this resolved for you right away.

Apologies again for the trouble caused.

Regards,

Lovehoney Customer Care

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