Verified
Regarding 83521 Dual density Silicone 8" dildo I spent quite a bit of time in preparing for the insertion using lube and fingers to dilate my anus, the head of the dildo is so firm that it caused... See more
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See what reviewers are saying
Verified
I recommend Lovehoney, because they have a great range of... weii everything you could think of. Solo or partner play, whatever your pleasure Lovehoney has anything you need, great staff, discreet pac... See more
Verified
Quick discreet delivery. Amazing results. It’s so quiet, even for use in a chill little cafe, and I love all the different setting options, especially for play partners!!
Verified
Easy to order and kept up-to-date with delivery. Recommend to anyone that looking to buy great toys to spice up your love life.
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, Australia's #1 sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Brisbane in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
133B Lavarack Avenue, QLD 4009, Eagle Farm, Australia
- customercare@lovehoney.com.au
- lovehoney.com.au
4.5
Excellent
25K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Dispatched quickly, very discreet packaging.
My order was dispatched quickly, and the packaging was very discreet. Excellent value for money.
Date of experience: July 05, 2025
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Cheap Chinese quality better of buying stuff from local sex shop
Make better quality stuff that doesn't fall apart before I receive it
Date of experience: June 27, 2025
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Lovehoney replaced my broken item.
Lovehoney replaced my broken item.
Date of experience: July 04, 2025
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Honest reviews on products
Honest reviews on products, service and postage
Date of experience: June 26, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Reply from Lovehoney
Hi there,
Thank you so much for leaving us a review.
I’m so sorry that your order di dnot arrive as expected.
Due to the high volume of enquiries we are currently facing, our response times to emails are delayed.
Our agents are working hard to respond to everyone as quickly as we can.
An agent will be in touch with you as soon as possible.
We appreciate your patience during this time and we apologise for any inconvenience caused.
Kindest regards,
Lovehoney Customer Care
Verified
Service and delivery were excellent
Service and delivery were excellent - maybe I made the wrong choice - I was expecting it to have a bigger girth.
Date of experience: June 26, 2025
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Perfect 👌
The products were exactly what is needed to satisfy the needs of my loved one when I'm away.
Date of experience: June 26, 2025
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One of the products won’t work
One of the products won’t work. It won’t turn on even after it’s been charging all day.
Date of experience: July 03, 2025
Reply from Lovehoney
Hi Em,
Thanks for taking the time to write a review.
I am sorry to hear that your item is not working.
I cannot see you have contacted us regarding this. Please get in touch with Customer Care directly, and we will be happy to assist: https://help.lovehoney.com.au/contact-us/.
I look forward to hearing from you to get this resolved.
Sorry for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Verified
Fantastic customer service
Fantastic customer service, fast response and appropriate action taken. Very happy and will not buy from anyone else now.
Date of experience: June 26, 2025
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I ordered sexy nurse outfit
I ordered sexy nurse outfit. Sizing was true to size, looks amazing on and my fiance's eyes popped out of his head. 10/10 recommend!
Date of experience: June 23, 2025
Verified
Didn't work threw away and went to sexy…
Didn't work threw away and went to sexy land and got rechargeable vibration for same cost
Date of experience: July 02, 2025
Reply from Lovehoney
Hi there,
Thank you for leaving us a review.
I'm very sorry to hear that there was a problem with your purchase. We have a 1 year guarantee on all of our products in case they become faulty, so we may be able to help.
We have contacted you directly to get this resolved for you right away.
Apologies again for the trouble caused.
Regards,
Lovehoney Customer Care
Verified
Worked a treat.
Date of experience: July 02, 2025
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